Credentialing directors are responsible for ensuring that all new employees, as well as current employees, are issued and up-to-date with all necessary verification and credentials needed for their assignments. They must also develop and implement policies and procedures related to obtaining, renewing, and maintaining any and all credentials for staff and ensure that all state, local, and federal regulations are met regarding proper authorization and verification. They are also tasked with keeping the organization's standards in-line with industry-wide standards at all times.
Strong interpersonal and communication skills are important in this position, and these directors usually oversee an entire credentialing team and must report to the organization’s controlling board with all findings and reports. They may also work with staff members at all levels throughout the organization.
A bachelor’s degree and at least seven years of experience in the field are generally required for this position, and applicants should also have a basic understanding of Microsoft Office, other administrative software, and specialized credentialing software. Aspiring credentialing directors should also be able to work independently and make judgment calls based on an ever-changing environment, and must always stay up-to-date with applicable laws, regulations, and standards to ensure the organization's compliance.