Credit / Collections Officer Salary (United States)

A Credit / Collections Officer earns an average wage of $15.53 per hour. A skill in Financial Analysis is associated with high pay for this job.
Credit / Collections Officer Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$29,600 - $84,330
(Median)
30K
37K
46K
62K
84K
MEDIAN: $46,387
10%
25%
50%
75%
90%
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Credit / Collections Officer Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.70 - $20.41
(Median)
12
14
16
18
20
MEDIAN: $15.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$29K$58K$87K
Salary
$29,600 - $84,330  
   
Bonus
$0.00 - $9,807  
Profit Sharing
$60.40 - $5,463  
Commission
$1,965 - $9,916  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,843 - $69,374  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 389
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.70 - $20.41  
   
Overtime
$16.60 - $34.17  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $9,807  
   
Commission
$1,965 - $9,916  
Profit Sharing
$60.40 - $5,463  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,843 - $69,374  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 389
Is Credit / Collections Officer your job title? Get a personalized salary report!
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Job Description for Credit / Collections Officer

A credit/collections officer is responsible for answering inbound calls and making outbound calls to clients who are past due on their accounts. Experience in the credit or banking industry is preferred but not necessary, as it is often an entry-level position. Good communication skills are essential, as the credit/collections officer will be trying to recover company losses by obtaining payments from delinquent clients. The credit/collections officer must be able to handle basic math to set up payment plans based on budget information provided by clients, and must be able to calculate the amount a client can afford to pay each month based on that budget. Good phone manners are required, and the credit/collections officer must be able to speak proper English so that callers can understand what is being said. Other language skills are a plus, as many clients might not speak English as their first language. A credit/collections officer must be able to look over an account history and identify any past problems or potential future problems when setting up payments or discussing a settlement. The employee should be able to respond to caller concerns and difficulties with a sense of empathy and understanding, but should be able to firmly request that each client make his or her due payment or make some arrangements to begin paying off the delinquent account. A credit/collections officer must have a working knowledge of the Fair Debt Collection Practices Act, and should adhere to all legal requirements of the FDCPA in contacting clients and those who represent clients.
Credit / Collections Officer Tasks
  • Work out terms for payment or initiats other actions as necessary.
  • Ensure collections operations function smoothly and effectively.
  • Identify and communicate with customers with delinquent accounts by mail, phone, etc.

Credit / Collections Officer Job Listings

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Popular Skills for Credit / Collections Officer

Pay by Experience Level for Credit / Collections Officer

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Credit / Collections Officer Advice

What do you wish you knew about your job when you first started out?
Credit / Collections Officer in Ocala:
"Be Very Clear Of What Your Goals Are."
Be very clear of what your goals are and what you want, make sure to get this in writing as it will change depending on who you speak to as to what you are told.

Related Job Salaries

Experience Affects Credit / Collections Officer Salaries

Late-Career
up arrow 23%
Experienced
up arrow 8%
Mid-Career
up arrow 1%
National Average
$38,000
Entry-Level
up arrow 9%

Skills That Affect Credit / Collections Officer Salaries

Financial Analysis
up arrow 23%
Credit Control
up arrow 1%
National Average
$38,000
Accounts Receivable
up arrow 14%

Job Satisfaction

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Highly satisfied
Rated 4 out of 5 based on 92 votes.

Gender

Female
69%
female alumni
 
Male
31%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
31%
5-9 years
27%
10-19 years
24%
20 years or more
15%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 73%
vision benefits Vision: 59% employee benefits None: 14%
Find Out Exactly What You Should Be Paid
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