A credit union branch manager is responsible for a number of tasks, including overseeing member services, supervising subordinate staff, and handling sales, security. They are also in charge of cash handling, training staff members, auditing services, and ensuring a safe, productive work environment for the staff. The branch manager must make sure their branch efficient and keep all personnel up to date with the latest credit union procedures and policies. These professionals are also responsible for interviewing and hiring new personnel, as well as conducting any disciplinary and firing procedures. The manager is expected to monitor their branch's progress and make change for their branch to grow. Credit union branch managers typically work 40 to 50 hours a week in a bank office.
To work as a branch manager in a credit union, a bachelor’s degree in business, finance, or a related field is required. Registration with the Nationwide Mortgage and Lending System & Registry is generally required as well. Five years of banking experience is preferred. Because a branch manager spends a substantial portion of their time interacting with subordinates, supervisors, and clients, excellent communication skills are essential. These individuals must also have excellent managerial, team-building, and problem-solving skills. Proficiency with basic computer programs - including the credit union's software and systems - is essential as well.
Credit Union Branch Manager Tasks
Oversee data processing and accounting functions.
Ensure financial stability commensurate with the best interests of the members.
Hire, train, direct, and evaluate employee performance within the functional area.
Direct operations of the credit union.
Prepare financial reports.