Many companies will utilize rank-and-file or hourly employees as their first level of supervision. These employees, typically called "crew chiefs," either work to assist management in performing their regular job duties, or perform supervisory and oversight work when managers are not present. For example, crew chiefs are often employed in fast food restaurants and on commercial cleaning/maintenance crews.
Typically, crew chiefs help to ensure that all crew members perform their duties in a thorough and timely manner. They often work alongside other employees performing the same duties, but may also keep an eye out to assist and supervise when necessary. They are typically expected to ensure that all employees are properly trained and working safely, and that any accidents are reported to management immediately.
Those in this position also function as first-level quality control supervisors by ensuring that procedures are followed and work completed by the crew meets or exceeds standards set by management. They may also have some disciplinary power, such as the responsibility of reporting under-performing or problematic crew members to management.
For many, the position of a crew chief can be a stepping-stone into management-level responsibilities and promotions. Many employers put the highest value on practical experience when hiring crew chiefs, and may prefer to hire from the ranks of existing employees for the position.
Crew Chief Tasks
Oversee and direct a crew of mechanics during field operations.
Facilitate the maintenance process with software such as CAD and Autodesk.
Supervise equipment maintenance, ensuring all machinery and tools are in optimal condition.