A Customer Care Executive earns an average salary of $54,089 per year. People in this job generally don't have more than 20 years' experience. Experience strongly influences income for this job.

$27,617 - $136,846
$28K
$54K
$140K
MEDIAN: $54,089
10%
50%
90%

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$10.00 - $32.34
$10
$15
$32
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$27,617 - $136,846  
   
Bonus
$1,532 - $48,936  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,147 - $136,113  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 17
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$10.00 - $32.34  
   
Overtime
$39.25  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$1,532 - $48,936  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,147 - $136,113  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 14

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Care Executive

Customer care executives' main function is to serve as customers' first point of contact for complaints, questions, requests, feedback, or any other needs; these professionals are essentially charged with managing relationships between clients and the company. Customer care executives are expected to employ a high level of professionalism in their conversations, apply thorough knowledge of their company's products and services, and respond quickly to requests and queries. When contacted for a complaint, they are often expected to "own the problem" - that is, take responsibility for responding to the issue, research the problem, and resolve it internally as quickly as possible to maintain the highest level of customer satisfaction. Other responsibilities for these workers may include keeping customer records and account information up to date and processing financial accounts and adjustments.

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Customer Care Executive Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

Customer Care Executive Job Listings

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Customer Care Executive Reviews

Q: What is it like working as a Customer Care Executive?

Customer Care Executive in Lucknow:
"I like customer care job because I like to help other people."
Pros: I like most from my job that from my job my language is become so since previous ..
Cons: I don't think that any bad things from the customer care executive because that's very good job.

Key Stats for Customer Care Executive

Gender

Female
52 %
Male
48 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
6%
1-4 years
45%
5-9 years
26%
10-19 years
16%
20 years or more
6%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Care Executive Salaries

Experienced
up arrow 45%

Mid-Career
0%

National Average
$48,000

Entry-Level
up arrow 32%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
52 %
Male
48 %

Years of Experience

Less than 1 year
6%
1-4 years
45%
5-9 years
26%
10-19 years
16%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 88%
vision benefits
Vision: 76%
dental benefits
None: 4%
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