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Customer Care Specialist Salary

Average Customer Care Specialists in the United States make around $14.16 per hour. Experience level and the particular city each impact pay for this group, with the former having the largest influence. Female Customer Care Specialists make up most of the survey respondents at 75 percent. Most workers in this position report high levels of job satisfaction. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. This report is based on responses to the PayScale salary survey.

$26,987 - $55,638
(Median)
$27K
$36K
$56K
MEDIAN: $35,721
10%
50%
90%

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$9.95 - $19.48
(Median)
$9
$14
$19
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$26,987 - $55,638  
   
Bonus
$0.00 - $4,035  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,153 - $47,581  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 118
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.95 - $19.48  
   
Overtime
$14.90 - $30.41  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,035  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,153 - $47,581  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 160

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Job Description for Customer Care Specialist

Customer care specialists are responsible for answering all customer questions/concerns regarding their company's products, policies, and services; those in this position work in a variety of fields, from healthcare and retail to everything in between.

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Customer Care Specialist Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Customer Service Representative (CSR) Job Listings

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Customer Care Specialists usually report a few specific skills. Customer Relationship Management and Phone Support are considered valuable skills and can increase employee pay by 10 percent and 6 percent, respectively. Employees educated in Customer Relationship Management are typically practiced in Customer Service, too.

Pay by Experience Level for Customer Care Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Care Specialists, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. People who have worked for fewer than five years bring home $31K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $34K. After working for 10 to 20 years, Customer Care Specialists make a median salary of $35K. Customer Care Specialists who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $40K.

Customer Care Specialist Advice

What do you wish you knew about your job when you first started out?

Customer Care Specialist in Las Cruces:
"Patience Is The Key."
Open mind with people that stop in the office to speak with you. Patience is important and will be tested by employees and customers.

Related Job Salaries

United States (change)

Experience Affects Customer Care Specialist Salaries

Late-Career
up arrow 22%

Experienced
up arrow 7%

Mid-Career
up arrow 5%

National Average
$32,000

Entry-Level
up arrow 3%

Skills That Affect Customer Care Specialist Salaries


Phone Support
up arrow 6%

Customer Service
up arrow 1%

National Average
$32,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 63 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
3%
1-4 years
44%
5-9 years
24%
10-19 years
22%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 72%
vision benefits Vision: 55% employee benefits None: 18%