An average Customer Care Specialist in the United States can expect to take home roughly $14.44 per hour. Geography is the biggest factor affecting pay for this group, followed by tenure. For the most part, Customer Care Specialists enjoy their work and report high levels of job satisfaction. Although approximately one in five lack health benefits of any kind, a strong majority do enjoy medical insurance, and a fair number get dental coverage, too. Most Customer Care Specialists survey respondents are women (77 percent). The data in this summary comes from the PayScale salary survey.

$27,807 - $58,061
$28K
$40K
$58K
MEDIAN: $40,255
10%
50%
90%

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$10.60 - $19.33
$11
$14
$19
MEDIAN: $14.44
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$27,807 - $58,061  
   
Bonus
$496.65 - $5,034  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,859 - $47,659  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 68
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$10.60 - $19.33  
   
Hourly Tips
$12.50  
Overtime
$16.43 - $29.10  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$496.65 - $5,034  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,859 - $47,659  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 172

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United States (change)

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Job Description for Customer Care Specialist

Customer care specialists are responsible for answering all customer questions/concerns regarding their company's products, policies, and services; those in this position work in a variety of fields, from healthcare and retail to everything in between.

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Customer Care Specialist Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

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Pay by Experience Level for Customer Care Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. The average inexperienced worker's salary is approximately $31K, and people with five to 10 years of experience bring in more at around $34K on average. Customer Care Specialists with one to two decades of relevant experience report an average salary of approximately $34K. After two decades in the workforce, the average Customer Care Specialist generally earns more than ever; median pay for this group is estimated at $41K.

Customer Care Specialist Reviews

Q: What is it like working as a Customer Care Specialist?

Customer Care Specialist in Bellevue:
"Excellent atmosphere, wonderful coworkers."
Pros: I love that it's a collection of empathetic people working to make the experience a better one for both users and employees. Company puts a major focus into work/life balance, and getting people into positions that fit their skills and strengths.
Cons: The work, on average, is not very challenging.

Customer Care Specialist in Las Cruces:
"Patience Is The Key."
Open mind with people that stop in the office to speak with you. Patience is important and will be tested by employees and customers.

Related Job Salaries

Key Stats for Customer Care Specialist

Gender

Female
77 %
Male
23 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 36 votes.
040
Less than 1 year
7%
1-4 years
40%
5-9 years
26%
10-19 years
18%
20 years or more
8%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Care Specialist Salaries

Late-Career
up arrow 27%

Experienced
up arrow 5%

Mid-Career
up arrow 4%

National Average
$32,000

Entry-Level
up arrow 4%

Skills That Affect Customer Care Specialist Salaries

Customer Relations
up arrow 7%

Phone Support
up arrow 6%



National Average
$32,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 36 votes.

Gender

Female
77 %
Male
23 %

Years of Experience

Less than 1 year
7%
1-4 years
40%
5-9 years
26%
10-19 years
18%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 72%
vision benefits
Vision: 61%
dental benefits
None: 21%
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