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Customer Care Specialist Salary (United States)

Average Customer Care Specialists in the United States make around $13.89 per hour. Female Customer Care Specialists make up most of the survey respondents at 75 percent. Most Customer Care Specialists like their work and job satisfaction is high. Unfortunately, some people in this line of work are without benefits — around one in five lack coverage. On the flip side, a strong majority have medical insurance and a fair number receive dental plans. The data for this synopsis comes from respondents who took the PayScale salary survey.
Customer Care Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$27,268 - $55,415
(Median)
27K
36K
43K
55K
MEDIAN: $35,677
10%
50%
75%
90%
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Customer Care Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.02 - $18.93
(Median)
10
14
16
19
MEDIAN: $13.00
10%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$27,268 - $55,415  
   
Bonus
$0.00 - $4,064  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,378 - $48,222  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 112
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.02 - $18.93  
   
Overtime
$14.90 - $30.41  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,064  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,378 - $48,222  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 147
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Job Description for Customer Care Specialist

Customer care specialists are responsible for answering all customer questions/concerns regarding their company's products, policies, and services; those in this position work in a variety of fields, from healthcare and retail to everything in between.
Read More...
Customer Care Specialist Tasks
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Customer Service Representative (CSR) Job Listings

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Customer Care Specialists who responded to the survey indicated only a few skills that they use on the job. Customer Relationship Management and Phone Support are considered valuable skills and can increase employee pay by 8 percent and 5 percent, respectively. Those with knowledge of Customer Relationship Management tend to be skilled in Customer Service as well.

Pay by Experience Level for Customer Care Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience does not seem to be a strong driver of pay increase in this role. The median compensation for relatively untried workers is $31K; in the five-to-10 year group, it's higher at around $33K. On average, Customer Care Specialists make $34K following one to two decades on the job. In the end, more experience does seem to mean larger paychecks; seasoned Customer Care Specialists with more than 20 years of experience earn a predictably higher median salary of $40K.

Customer Care Specialist Advice

What do you wish you knew about your job when you first started out?
Customer Care Specialist in Las Cruces:
"Patience Is The Key."
Open mind with people that stop in the office to speak with you. Patience is important and will be tested by employees and customers.

Related Job Salaries

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Experience Affects Customer Care Specialist Salaries

Late-Career
up arrow 22%
Experienced
up arrow 6%
Mid-Career
up arrow 3%
National Average
$32,000
Entry-Level
up arrow 3%

Skills That Affect Customer Care Specialist Salaries

Customer Relationship Management (CRM)
up arrow 8%
Phone Support
up arrow 5%
Customer Service
up arrow 1%
National Average
$32,000

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 60 votes.

Gender

Female
75%
female alumni
 
Male
25%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
45%
5-9 years
25%
10-19 years
20%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 70%
vision benefits Vision: 52% employee benefits None: 21%