Customer Care Specialist Salary

Customer Care Specialists in the United States take home an average $14.12 per hour. Career length is the biggest factor affecting pay for this group, followed by geography. Most Customer Care Specialists report high levels of job satisfaction. Medical benefits are awarded to most, and a strong majority earn dental coverage. Most Customer Care Specialists survey respondents are women (78 percent). Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$27,092 - $54,395
(Median)
$27K
$37K
$54K
MEDIAN: $36,796
10%
50%
90%

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$10.05 - $19.30
(Median)
$10
$14
$19
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$27,092 - $54,395  
   
Bonus
$0.00 - $3,898  
Profit Sharing
$5,500  
Commission
$6,878  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,427 - $48,778  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 134
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$10.05 - $19.30  
   
Hourly Tips
$12.50  
Overtime
$14.96 - $29.06  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$0.00 - $3,898  
   
Commission
$6,878  
Profit Sharing
$5,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,427 - $48,778  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 230
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Job Description for Customer Care Specialist

Customer care specialists are responsible for answering all customer questions/concerns regarding their company's products, policies, and services; those in this position work in a variety of fields, from healthcare and retail to everything in between.

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Customer Care Specialist Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Customer Service Representative (CSR) Job Listings

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Customer Care Specialists report a narrow range of specific skills. Customer Relationship Management and Phone Support are considered valuable skills and can increase employee pay by 12 percent and 6 percent, respectively. Aptitude in Customer Relationship Management tends to also indicate an understanding of Customer Service.

Pay by Experience Level for Customer Care Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have fewer than five years of experience earn around $31K on average. People who have worked for five to 10 years can expect a higher median salary of $34K. After working for 10 to 20 years, Customer Care Specialists make a median salary of $33K. Average wages for folks with more than 20 years of experience come out to around $39K.

Customer Care Specialist Advice

What do you wish you knew about your job when you first started out?

Customer Care Specialist in Las Cruces:
"Patience Is The Key."
Open mind with people that stop in the office to speak with you. Patience is important and will be tested by employees and customers.

Related Job Salaries

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Experience Affects Customer Care Specialist Salaries

Late-Career
up arrow 22%

Mid-Career
up arrow 4%

Experienced
up arrow 3%

National Average
$32,000

Entry-Level
up arrow 3%

Skills That Affect Customer Care Specialist Salaries


Phone Support
up arrow 6%

Customer Service
up arrow 3%

National Average
$32,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 65 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
4%
1-4 years
43%
5-9 years
25%
10-19 years
21%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 74%
medical benefits
Vision: 57%
dental benefits
None: 18%
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