Customer Care Specialist Salary
The average Customer Care Specialist in the United States can expect to rake in roughly $14.30 per hour. Geographic location and years of experience each impact pay for this group, with the former having the largest influence. Unfortunately, some people in this line of work are without benefits — between a fifth and a fourth lack coverage. On the flip side, a fair number have medical insurance and a strong majority receive dental plans. Job satisfaction for Customer Care Specialists is high. Female Customer Care Specialists make up most of the survey respondents at 76 percent. Participants in PayScale's salary questionnaire provided the particulars of this report.
|Salary||$28,836 - $57,481|
|Bonus||$550 - $5,000|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$23,508 - $49,376|
|Hourly Rate||$10.77 - $18.80|
|Overtime||$16.10 - $28.82|
|Bonus||$550 - $5,000|
|Total Pay (||$23,508 - $49,376|
Job Description for Customer Care Specialist
Customer care specialists are responsible for answering all customer questions/concerns regarding their company's products, policies, and services; those in this position work in a variety of fields, from healthcare and retail to everything in between.Read More...
Customer care specialists generally work in indoor settings such as offices or at administrative desks. Education requirements for the position are not strict, as many companies prefer those who have prior experience within the field. They may work either independently or on teams with other specialists and generally work full-time hours, though some part-time positions are available. Hours/shifts often depend on the particular field of employment and working hours of the employer.
A customer care specialist should serve as somewhat of an expert within their organization by maintaining a high level of understanding of the services, products, and policies of their organization in order to answer all questions and concerns that customers may have. They are also responsible for: maintaining accurate and confidential customer records, answering telephones, reporting and analyzing information, opening and closing relevant accounts, and reaching out to customers. Candidates for the position should be extremely proficient in relevant computer applications and other necessary skills for the job. They should also be able to multitask with ease and have great interpersonal communication skills, a cheery disposition, and the ability to remain calm and professional under stress.
Customer Care Specialist Tasks
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
Customer Service Representative (CSR) Job Listings
Pay by Experience Level for Customer Care Specialist
Pay by Experience for a Customer Care Specialist has a positive trend. An entry-level Customer Care Specialist with less than 5 years of experience can expect to earn an average total compensation of $31,000 based on 129 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Care Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $33,000 based on 76 salaries. An experienced Customer Care Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $33,000 based on 49 salaries. A Customer Care Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 20 salaries.
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