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Customer Care Specialist Salary

Customer Care Specialists in the United States pull down an average of $14.30 per hour. Experience level and the particular city each impact pay for this group, with the former having the largest influence. Job satisfaction for Customer Care Specialists is high. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Men are in the minority of survey respondents, with female Customer Care Specialists making up 74 percent. The numbers in this rundown were provided by PayScale's salary survey participants.

$27,040 - $55,531
(Median)
$27K
$36K
$56K
MEDIAN: $35,976
10%
50%
90%

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$10.02 - $19.53
(Median)
$10
$14
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$27,040 - $55,531  
   
Bonus
$0.00 - $4,006  
Profit Sharing
$1,500 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,443 - $49,463  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 120
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$10.02 - $19.53  
   
Overtime
$14.93 - $29.88  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $4,006  
   
Profit Sharing
$1,500 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,443 - $49,463  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 166

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United States (change)


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Job Description for Customer Care Specialist

Customer care specialists are responsible for answering all customer questions/concerns regarding their company's products, policies, and services; those in this position work in a variety of fields, from healthcare and retail to everything in between.

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Customer Care Specialist Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Customer Service Representative (CSR) Job Listings

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Customer Care Specialists who responded to the survey report just a handful of professional skills. Customer Relationship Management and Phone Support are considered valuable skills and can increase employee pay by 13 percent and 5 percent, respectively. Experience with Customer Relationship Management is often linked with knowledge of Customer Service.

Pay by Experience Level for Customer Care Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Care Specialists, experience does not seem to be a major factor in determining pay. The median compensation for relatively untried workers is $31K; in the five-to-10 year group, it's higher at around $34K. People with 10 to 20 years of experience make an average of about $34K in this role. Veterans who have acquired more than 20 years report a median income of $40K, which is generally higher than the pay reported by other tenure groups.

Customer Care Specialist Advice

What do you wish you knew about your job when you first started out?

Customer Care Specialist in Las Cruces:
"Patience Is The Key."
Open mind with people that stop in the office to speak with you. Patience is important and will be tested by employees and customers.

Related Job Salaries

United States (change)

Experience Affects Customer Care Specialist Salaries

Late-Career
up arrow 22%

Experienced
up arrow 5%

Mid-Career
up arrow 4%

National Average
$32,000

Entry-Level
up arrow 3%

Skills That Affect Customer Care Specialist Salaries


Phone Support
up arrow 5%

Customer Service
up arrow 1%

National Average
$32,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 61 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
3%
1-4 years
44%
5-9 years
24%
10-19 years
23%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 74%
vision benefits Vision: 56% employee benefits None: 16%
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