Customer Care Specialist Salary
An average Customer Care Specialist in the United States can expect to take home roughly $14.44 per hour. Geography is the biggest factor affecting pay for this group, followed by tenure. For the most part, Customer Care Specialists enjoy their work and report high levels of job satisfaction. Although approximately one in five lack health benefits of any kind, a strong majority do enjoy medical insurance, and a fair number get dental coverage, too. Most Customer Care Specialists survey respondents are women (77 percent). The data in this summary comes from the PayScale salary survey.
|Salary||$27,807 - $58,061|
|Bonus||$496.65 - $5,034|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$22,859 - $47,659|
|Hourly Rate||$10.60 - $19.33|
|Overtime||$16.43 - $29.10|
|Bonus||$496.65 - $5,034|
|Total Pay (||$22,859 - $47,659|
Job Description for Customer Care Specialist
Customer care specialists are responsible for answering all customer questions/concerns regarding their company's products, policies, and services; those in this position work in a variety of fields, from healthcare and retail to everything in between.Read More...
Customer care specialists generally work in indoor settings such as offices or at administrative desks. Education requirements for the position are not strict, as many companies prefer those who have prior experience within the field. They may work either independently or on teams with other specialists and generally work full-time hours, though some part-time positions are available. Hours/shifts often depend on the particular field of employment and working hours of the employer.
A customer care specialist should serve as somewhat of an expert within their organization by maintaining a high level of understanding of the services, products, and policies of their organization in order to answer all questions and concerns that customers may have. They are also responsible for: maintaining accurate and confidential customer records, answering telephones, reporting and analyzing information, opening and closing relevant accounts, and reaching out to customers. Candidates for the position should be extremely proficient in relevant computer applications and other necessary skills for the job. They should also be able to multitask with ease and have great interpersonal communication skills, a cheery disposition, and the ability to remain calm and professional under stress.
Customer Care Specialist Tasks
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
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Pay by Experience Level for Customer Care Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
More years of relevant experience do not necessarily translate to higher paychecks. The average inexperienced worker's salary is approximately $31K, and people with five to 10 years of experience bring in more at around $34K on average. Customer Care Specialists with one to two decades of relevant experience report an average salary of approximately $34K. After two decades in the workforce, the average Customer Care Specialist generally earns more than ever; median pay for this group is estimated at $41K.
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