Customer Care Specialist Salary (United States)

A Customer Care Specialist earns an average wage of $13.97 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career. A skill in Customer Relationship Management (CRM) is associated with high pay for this job.
Customer Care Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$27,581 - $55,217
(Median)
28K
36K
44K
55K
MEDIAN: $36,138
10%
50%
75%
90%
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Customer Care Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.04 - $19.30
(Median)
10
14
16
19
MEDIAN: $13.00
10%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$27,581 - $55,217  
   
Bonus
$0.00 - $4,093  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,559 - $49,025  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 237
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.04 - $19.30  
   
Overtime
$14.81 - $30.24  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,093  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,559 - $49,025  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 237
Is Customer Care Specialist your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:
Job Description for Customer Care Specialist
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Customer Care Specialist Job Listings

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Pay by Experience Level for Customer Care Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Charlotte
up arrow 8%
National Average
$33,000
Atlanta
up arrow 2%
Larger circles over a city indicate a job is popular in that location.

Customer Care Specialist Advice

What do you wish you knew about your job when you first started out?
Customer Care Specialist in Las Cruces:
"Patience Is The Key."
Open mind with people that stop in the office to speak with you. Patience is important and will be tested by employees and customers.
Related Job Salaries

Experience Affects Customer Care Specialist Salaries

Late-Career
up arrow 26%
Mid-Career
up arrow 3%
Experienced
up arrow 1%
National Average
$33,000
Entry-Level
up arrow 3%

Skills That Affect Customer Care Specialist Salaries

Customer Relationship Management (CRM)
up arrow 17%
Phone Support
up arrow 7%
Customer Service
up arrow 2%
National Average
$33,000
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 52 votes.
Gender
Female
75%
female alumni
 
Male
25%
male alumni
Years of Experience
Less than 1 year
3%
1-4 years
43%
5-9 years
29%
10-19 years
19%
20 years or more
8%
Common Health Benefits
medical benefits Medical: 76% dental benefits Dental: 67%
vision benefits Vision: 50% employee benefits None: 24%
Find Out Exactly What You Should Be Paid
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Location:
United States (change)
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