The average Customer Care Specialist in the United States earns approximately $14.39 per hour. Geographic location is the biggest factor affecting pay for this group, followed by career length. There are far more female Customer Care Specialists who answered the questionnaire than men, making up 80 percent. For the most part, Customer Care Specialists enjoy their work and report high levels of job satisfaction. While some workers in this profession — about a fifth — do not have any health coverage, a strong majority do receive medical benefits and a fair number have dental insurance. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$26,425 - $53,328
(Median)
$26K
$39K
$53K
MEDIAN: $38,980
10%
50%
90%

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$10.49 - $19.49
(Median)
$10
$14
$19
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$26,425 - $53,328  
   
Bonus
$153.19 - $4,894  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,657 - $46,817  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 66
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$10.49 - $19.49  
   
Hourly Tips
$12.50  
Overtime
$16.39 - $29.20  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$153.19 - $4,894  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,657 - $46,817  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 171
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Job Description for Customer Care Specialist

Customer care specialists are responsible for answering all customer questions/concerns regarding their company's products, policies, and services; those in this position work in a variety of fields, from healthcare and retail to everything in between.

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Customer Care Specialist Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

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Pay by Experience Level for Customer Care Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Relatively untried employees who have less than five years' experience have a median salary of $31K. Those who have been around for five to 10 years can expect to take home more — $34K on average. Customer Care Specialists with one to two decades of relevant experience report an average salary of approximately $34K. After two decades in the workforce, the average Customer Care Specialist generally earns more than ever; median pay for this group is estimated at $39K.

Customer Care Specialist Reviews

What is it like working as a Customer Care Specialist?

Customer Care Specialist in Bellevue:
"Excellent atmosphere, wonderful coworkers."
Pros: I love that it's a collection of empathetic people working to make the experience a better one for both users and employees. Company puts a major focus into work/life balance, and getting people into positions that fit their skills and strengths.
Cons: The work, on average, is not very challenging.

What do you wish you knew about your job when you first started out?

Customer Care Specialist in Las Cruces:
"Patience Is The Key."
Open mind with people that stop in the office to speak with you. Patience is important and will be tested by employees and customers.

Related Job Salaries

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Experience Affects Customer Care Specialist Salaries

Late-Career
up arrow 23%

Experienced
up arrow 6%

Mid-Career
up arrow 5%

National Average
$32,000

Entry-Level
up arrow 3%

Skills That Affect Customer Care Specialist Salaries


Customer Relations
up arrow 8%

Phone Support
up arrow 7%

Customer Service
up arrow 2%

National Average
$32,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 35 votes.

Gender

Female
80 %
Male
20 %

Years of Experience

Less than 1 year
7%
1-4 years
41%
5-9 years
26%
10-19 years
19%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 73%
medical benefits
Vision: 60%
dental benefits
None: 21%
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