Customer Care Specialist Salary

Customer Care Specialists in the United States can expect wages of $14.25 per hour on average. Career length and the particular city each impact pay for this group, with the former having the largest influence. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Men are in the minority of survey respondents, with female Customer Care Specialists making up 76 percent. Most workers in this position report high levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$27,029 - $55,032
(Median)
$27K
$36K
$55K
MEDIAN: $36,344
10%
50%
90%

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$10.01 - $19.44
(Median)
$10
$14
$19
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$27,029 - $55,032  
   
Bonus
$0.00 - $3,677  
Profit Sharing
$1,500 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,252 - $48,904  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 120
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.01 - $19.44  
   
Overtime
$14.92 - $31.79  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,677  
   
Profit Sharing
$1,500 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,252 - $48,904  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 173
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Job Description for Customer Care Specialist

Customer care specialists are responsible for answering all customer questions/concerns regarding their company's products, policies, and services; those in this position work in a variety of fields, from healthcare and retail to everything in between.

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Customer Care Specialist Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Customer Service Representative (CSR) Job Listings

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Customer Care Specialists who responded to the survey report just a handful of professional skills. Customer Relationship Management and Phone Support are considered valuable skills and can increase employee pay by 15 percent and 5 percent, respectively. Experience with Customer Relationship Management is often linked with knowledge of Customer Service.

Pay by Experience Level for Customer Care Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. The average inexperienced worker earns $32K, and someone who has worked for five to 10 years can expect a bigger median salary of $34K. Customer Care Specialists bring in $34K after working for 10 to 20 years. Customer Care Specialists who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $40K.

Customer Care Specialist Advice

What do you wish you knew about your job when you first started out?

Customer Care Specialist in Las Cruces:
"Patience Is The Key."
Open mind with people that stop in the office to speak with you. Patience is important and will be tested by employees and customers.

Related Job Salaries

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Experience Affects Customer Care Specialist Salaries

Late-Career
up arrow 22%

Mid-Career
up arrow 4%

Experienced
up arrow 4%

National Average
$32,000

Entry-Level
up arrow 3%

Skills That Affect Customer Care Specialist Salaries


Phone Support
up arrow 5%

Customer Service
up arrow 1%

National Average
$32,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 59 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
3%
1-4 years
45%
5-9 years
23%
10-19 years
23%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 74%
vision benefits Vision: 57% employee benefits None: 16%
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