Customer Care Specialist Salary

The average Customer Care Specialist in the United States can expect to rake in roughly $14.30 per hour. Geographic location and years of experience each impact pay for this group, with the former having the largest influence. Unfortunately, some people in this line of work are without benefits — between a fifth and a fourth lack coverage. On the flip side, a fair number have medical insurance and a strong majority receive dental plans. Job satisfaction for Customer Care Specialists is high. Female Customer Care Specialists make up most of the survey respondents at 76 percent. Participants in PayScale's salary questionnaire provided the particulars of this report.

$28,836 - $57,481
$29K
$41K
$57K
MEDIAN: $40,683
10%
50%
90%

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$10.77 - $18.80
$11
$14
$19
MEDIAN: $14.30
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$28,836 - $57,481  
   
Bonus
$550 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,508 - $49,376  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 72
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$10.77 - $18.80  
   
Hourly Tips
$12.50  
Overtime
$16.10 - $28.82  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$550 - $5,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,508 - $49,376  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 163

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United States (change)

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Job Description for Customer Care Specialist

Customer care specialists are responsible for answering all customer questions/concerns regarding their company's products, policies, and services; those in this position work in a variety of fields, from healthcare and retail to everything in between.

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Customer Care Specialist Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

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Pay by Experience Level for Customer Care Specialist

Pay by Experience for a Customer Care Specialist has a positive trend. An entry-level Customer Care Specialist with less than 5 years of experience can expect to earn an average total compensation of $31,000 based on 129 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Care Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $33,000 based on 76 salaries. An experienced Customer Care Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $33,000 based on 49 salaries. A Customer Care Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 20 salaries.

Customer Care Specialist Reviews

Q: What is it like working as a Customer Care Specialist?

Customer Care Specialist in Bellevue:
"Excellent atmosphere, wonderful coworkers."
Pros: I love that it's a collection of empathetic people working to make the experience a better one for both users and employees. Company puts a major focus into work/life balance, and getting people into positions that fit their skills and strengths.
Cons: The work, on average, is not very challenging.

Related Job Salaries

Key Stats for Customer Care Specialist

Gender

Female
76 %
Male
24 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 38 votes.
Less than 1 year
6%
1-4 years
42%
5-9 years
26%
10-19 years
17%
20 years or more
10%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Care Specialist Salaries

▲27%

▲3%

▲2%

National Average
$32,000

▼5%

Skills That Affect Customer Care Specialist Salaries

Customer Relations
▲6%


Phone Support
▲5%


National Average
$32,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 38 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
6%
1-4 years
42%
5-9 years
26%
10-19 years
17%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 71%
vision benefits
Vision: 59%
no benefits
None: 23%
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