Customer Care Specialist Salary

Median pay for Customer Care Specialists in the United States is around $14.30 per hour. Career length and the particular city each impact pay for this group, with the former having the largest influence. Job satisfaction is reported as high by the vast majority of workers. Medical benefits are awarded to a large number, and a fair number earn dental coverage. Most Customer Care Specialists survey respondents are women (76 percent). The data for this snapshot was collected from individuals who took PayScale's salary survey.

$26,826 - $54,937

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$10.03 - $19.42

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$26,826 - $54,937  
   
Bonus
$0.00 - $3,710  
Profit Sharing
$1,500 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,220 - $48,582  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 122
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.03 - $19.42  
   
Overtime
$14.93 - $31.57  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,710  
   
Profit Sharing
$1,500 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,220 - $48,582  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 177
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Job Description for Customer Care Specialist

Customer care specialists are responsible for answering all customer questions/concerns regarding their company's products, policies, and services; those in this position work in a variety of fields, from healthcare and retail to everything in between.

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Customer Care Specialist Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Customer Service Representative (CSR) Job Listings

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Survey results show that Customer Care Specialists typically report just a few professional skills. Customer Relationship Management and Phone Support are considered valuable skills and can increase employee pay by 14 percent and 5 percent, respectively. It is not unusual for someone who knows Customer Relationship Management to be familiar with Customer Service as well.

Pay by Experience Level for Customer Care Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Care Specialists, experience does not seem to be a major factor in determining pay. Those who have worked for fewer than five years take home a median salary of $32K, and workers with five to 10 years of experience earn a higher $33K on average. Customer Care Specialists see a median salary of $34K after reaching one to two decades on the job. After two decades in the workforce, the average Customer Care Specialist generally earns more than ever; median pay for this group is estimated at $39K.

Customer Care Specialist Advice

What do you wish you knew about your job when you first started out?

Customer Care Specialist in Las Cruces:
"Patience Is The Key."
Open mind with people that stop in the office to speak with you. Patience is important and will be tested by employees and customers.

Related Job Salaries

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Experience Affects Customer Care Specialist Salaries

Late-Career
up arrow 21%

Experienced
up arrow 4%

Mid-Career
up arrow 3%

National Average
$32,000

Entry-Level
up arrow 3%

Skills That Affect Customer Care Specialist Salaries


Phone Support
up arrow 5%

Customer Service
up arrow 1%

National Average
$32,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 60 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
3%
1-4 years
44%
5-9 years
23%
10-19 years
23%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 75%
vision benefits Vision: 57% employee benefits None: 16%
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