Customer Care Specialist Salary
The average Customer Care Specialist in the United States earns approximately $14.39 per hour. Geographic location is the biggest factor affecting pay for this group, followed by career length. There are far more female Customer Care Specialists who answered the questionnaire than men, making up 80 percent. For the most part, Customer Care Specialists enjoy their work and report high levels of job satisfaction. While some workers in this profession — about a fifth — do not have any health coverage, a strong majority do receive medical benefits and a fair number have dental insurance. The data for this snapshot was collected from individuals who took PayScale's salary survey.
Job Description for Customer Care Specialist
Customer care specialists are responsible for answering all customer questions/concerns regarding their company's products, policies, and services; those in this position work in a variety of fields, from healthcare and retail to everything in between.Read More...
Customer care specialists generally work in indoor settings such as offices or at administrative desks. Education requirements for the position are not strict, as many companies prefer those who have prior experience within the field. They may work either independently or on teams with other specialists and generally work full-time hours, though some part-time positions are available. Hours/shifts often depend on the particular field of employment and working hours of the employer.
A customer care specialist should serve as somewhat of an expert within their organization by maintaining a high level of understanding of the services, products, and policies of their organization in order to answer all questions and concerns that customers may have. They are also responsible for: maintaining accurate and confidential customer records, answering telephones, reporting and analyzing information, opening and closing relevant accounts, and reaching out to customers. Candidates for the position should be extremely proficient in relevant computer applications and other necessary skills for the job. They should also be able to multitask with ease and have great interpersonal communication skills, a cheery disposition, and the ability to remain calm and professional under stress.
Customer Care Specialist Tasks
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
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Pay by Experience Level for Customer Care Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
More years of relevant experience do not necessarily translate to higher paychecks. Relatively untried employees who have less than five years' experience have a median salary of $31K. Those who have been around for five to 10 years can expect to take home more — $34K on average. Customer Care Specialists with one to two decades of relevant experience report an average salary of approximately $34K. After two decades in the workforce, the average Customer Care Specialist generally earns more than ever; median pay for this group is estimated at $39K.