Customer Care Specialist Salary

For Customer Care Specialists, hourly average wages total $14.30 per hour. Career duration is the biggest factor affecting pay for this group, followed by geography. Job satisfaction is reported as high by the vast majority of workers. Female Customer Care Specialists make up most of the survey respondents at 76 percent. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to more than half. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$27,053 - $54,984
(Median)
$27K
$36K
$55K
MEDIAN: $36,253
10%
50%
90%

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$10.03 - $19.42
(Median)
$10
$14
$19
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$27,053 - $54,984  
   
Bonus
$0.00 - $3,677  
Profit Sharing
$1,500 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,314 - $48,635  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 121
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.03 - $19.42  
   
Overtime
$14.93 - $31.57  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,677  
   
Profit Sharing
$1,500 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,314 - $48,635  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 177
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Job Description for Customer Care Specialist

Customer care specialists are responsible for answering all customer questions/concerns regarding their company's products, policies, and services; those in this position work in a variety of fields, from healthcare and retail to everything in between.

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Customer Care Specialist Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Customer Service Representative (CSR) Job Listings

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Customer Care Specialists only report a few specific skills. Customer Relationship Management and Phone Support are considered valuable skills and can increase employee pay by 15 percent and 5 percent, respectively. Those with knowledge of Customer Relationship Management tend to be skilled in Customer Service as well.

Pay by Experience Level for Customer Care Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Customer Care Specialists, extensive experience does not lead to significantly more money. Salaries for inexperienced workers average out to $33K, and those with five to 10 years' experience earn a higher median of $31K. After working for 10 to 20 years, Customer Care Specialists make a median salary of $34K. As Customer Care Specialists reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $39K.

Customer Care Specialist Advice

What do you wish you knew about your job when you first started out?

Customer Care Specialist in Las Cruces:
"Patience Is The Key."
Open mind with people that stop in the office to speak with you. Patience is important and will be tested by employees and customers.

Related Job Salaries

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Experience Affects Customer Care Specialist Salaries

Late-Career
up arrow 21%

Experienced
up arrow 4%

Mid-Career
up arrow 3%

National Average
$32,000

Entry-Level
up arrow 3%

Skills That Affect Customer Care Specialist Salaries


Phone Support
up arrow 5%

Customer Service
up arrow 1%

National Average
$32,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 60 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
3%
1-4 years
45%
5-9 years
22%
10-19 years
23%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 75%
vision benefits Vision: 57% employee benefits None: 16%
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