Customer Care Specialist with Customer Relationship Management (CRM) Skills Salary

A Customer Care Specialist with Customer Relationship Management (CRM) skills earns an average wage of $14.69 per hour. People in this job generally don't have more than 20 years' experience.

$28,118 - $59,800
$28K
$41K
$60K
MEDIAN: $40,919
10%
50%
90%

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$11.00 - $18.71
$11
$15
$19
MEDIAN: $14.61
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$28,118 - $59,800  
   
Bonus
$2,048  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,309 - $49,327  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 25
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$11.00 - $18.71  
   
Overtime
$17.88 - $32.68  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$2,048  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,309 - $49,327  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 39

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Pay by Experience Level for Customer Care Specialist

Pay by Experience for a Customer Care Specialist has a positive trend. An entry-level Customer Care Specialist with less than 5 years of experience can expect to earn an average total compensation of $32,000 based on 40 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Care Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $33,000 based on 18 salaries. An experienced Customer Care Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $39,000 based on 11 salaries. A Customer Care Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $43,000 based on 6 salaries.

Key Stats for Customer Care Specialist

Gender

Female
74 %
Male
26 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.
Less than 1 year
5%
1-4 years
50%
5-9 years
22%
10-19 years
13%
20 years or more
11%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Care Specialist Salaries

Late-Career
▲27%

Experienced
▲15%

National Average
$34,000

Mid-Career
▼2%

Entry-Level
▼4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
5%
1-4 years
50%
5-9 years
22%
10-19 years
13%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 72%
vision benefits
Vision: 60%
no benefits
None: 19%
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