Customer Experience Manager Salary

A Customer Experience Manager earns an average salary of $59,107 per year. The highest paying skills associated with this job are Training, Leadership, Customer Relations, Operations Management, and Project Management. Experience has a moderate effect on income for this job. Most people move on to other jobs if they have more than 20 years' experience in this field.

$38,798 - $99,264
$39K
$61K
$99K
MEDIAN: $61,238
10%
50%
90%

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$10.36 - $20.68
$10
$14
$21
MEDIAN: $14.37
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$38,798 - $99,264  
   
Bonus
$931 - $17,620  
Profit Sharing
$9,000  
Commission
$2,948  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,963 - $100,158  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 331
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$10.36 - $20.68  
   
Overtime
$15.90 - $30.99  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$931 - $17,620  
   
Commission
$2,948  
Profit Sharing
$9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,963 - $100,158  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 91

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Job Description for Customer Experience Manager

The position of a customer experience manager is all-encompassing and involves the strategic and hands-on design, development, and implementation of programs to drive growth and increase company revenue. They must oversee innovative and imaginative programs while thinking outside the box and motivating teams within the company to work together to achieve common goals.

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Customer Experience Manager Tasks

  • Design, develop, and implement customer experience programs.
  • Evaluate and report on customer experience program metrics and outcomes.
  • Monitor and share customer insights and recommendations to drive customer experience program development.
  • Manage and standardize customer experience programs across teams.

Customer Experience Manager Job Listings

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Pay by Experience Level for Customer Experience Manager

Pay by Experience for a Customer Experience Manager has a positive trend. An entry-level Customer Experience Manager with less than 5 years of experience can expect to earn an average total compensation of $46,000 based on 214 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Experience Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $59,000 based on 131 salaries. An experienced Customer Experience Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $70,000 based on 76 salaries. A Customer Experience Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $80,000 based on 23 salaries.

Pay Difference by Location

National Average: $53,848

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Experience Manager

Gender

Female
70 %
Male
30 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 66 votes.
Less than 1 year
3%
1-4 years
40%
5-9 years
28%
10-19 years
22%
20 years or more
7%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Experience Manager Salaries

▲48%

▲30%

▲10%

National Average
$54,000

▼14%

Skills That Affect Customer Experience Manager Salaries

Training
▲23%

Leadership
▲21%


Operations Management
▲10%

Customer Relations
▲10%


Data Analysis
▲4%

National Average
$54,000




Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 66 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
3%
1-4 years
40%
5-9 years
28%
10-19 years
22%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 70%
vision benefits
Vision: 66%
no benefits
None: 17%
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