A Customer Experience Manager earns an average salary of $58,833 per year. The highest paying skills associated with this job are Training, Leadership, Customer Relations, Operations Management, and Project Management. Experience has a moderate effect on income for this job. Most people move on to other jobs if they have more than 20 years' experience in this field.

$36,753 - $93,885
$37K
$59K
$94K
MEDIAN: $58,833
10%
50%
90%

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$10.26 - $20.24
$10
$14
$20
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$33K$66K$99K
Salary
$36,753 - $93,885  
   
Bonus
$972 - $15,357  
Profit Sharing
$9,850  
Commission
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,536 - $96,712  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 270
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$10.26 - $20.24  
   
Overtime
$15.40 - $31.47  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$972 - $15,357  
   
Commission
$2,000  
Profit Sharing
$9,850  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,536 - $96,712  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 71

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Job Description for Customer Experience Manager

The position of a customer experience manager is all-encompassing and involves the strategic and hands-on design, development, and implementation of programs to drive growth and increase company revenue. They must oversee innovative and imaginative programs while thinking outside the box and motivating teams within the company to work together to achieve common goals.

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Customer Experience Manager Tasks

  • Design, develop, and implement customer experience programs.
  • Evaluate and report on customer experience program metrics and outcomes.
  • Monitor and share customer insights and recommendations to drive customer experience program development.
  • Manage and standardize customer experience programs across teams.

Customer Experience Manager Job Listings

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Popular Employer Salaries for Customer Experience Manager

Popular Skills for Customer Experience Manager

Pay by Experience Level for Customer Experience Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $52,025

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Experience Manager

Gender

Female
70 %
Male
30 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 50 votes.
Less than 1 year
2%
1-4 years
43%
5-9 years
29%
10-19 years
19%
20 years or more
6%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Experience Manager Salaries

Late-Career
up arrow 53%



National Average
$52,000


Skills That Affect Customer Experience Manager Salaries

Training
up arrow 27%

Leadership
up arrow 25%

Customer Relations
up arrow 14%


Operations Management
up arrow 13%

Customer Service Metrics
up arrow 11%

Data Analysis
up arrow 8%

National Average
$52,000




Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 50 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
2%
1-4 years
43%
5-9 years
29%
10-19 years
19%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 71%
vision benefits
Vision: 66%
dental benefits
None: 16%
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