Customer Relations Assistants in the United States take home an average $13.96 per hour. Though the majority of Customer Relations Assistants do not report high levels of job satisfaction, most are moderately content with their role. Unfortunately, some people in this line of work are without benefits — nearly one in three lack coverage. On the flip side, more than half have medical insurance and a little over a half receive dental plans. The vast majority of Customer Relations Assistants (88 percent) who responded to the survey are women. The figures in this rundown are based on the results of PayScale's salary questionnaire.
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$24,000 - $60,000
(Median)
$24K
$39K
$60K
MEDIAN: $39,036
10%
50%
90%

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$10.58 - $18.99
(Median)
$11
$14
$19
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$24,000 - $60,000  
   
Bonus
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,916 - $48,237  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 19
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.58 - $18.99  
   
Overtime
$14.76 - $30.41  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$2,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,916 - $48,237  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 45
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Job Description for Customer Relations Assistant

A customer relations assistant performs a variety of tasks, the most important of which involves serving as the point of contact between a business and its customers. In this role, the customer relations assistant can do many different things, including take orders, handle complaints, and provide general product advice. Most of the work is done in-person, though they may handle phone calls and e-mails, as well.

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Customer Relations Assistant Tasks

  • Documents details of telephone conversation and actions taken .
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.

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Pay by Experience Level for Customer Relations Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Average salaries for inexperienced employees average out to around $31K, but folks who have five to 10 years of experience earn a higher median of $32K. Customer Relations Assistants with one to two decades of relevant experience report an average salary of approximately $41K. Customer Relations Assistants who have racked up more than two decades of experience report lower incomes overall; the average sum for this crowd comes out to only $38K.

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Experience Affects Customer Relations Assistant Salaries

Experienced
up arrow 25%

Late-Career
up arrow 16%

National Average
$33,000

Mid-Career
up arrow 4%

Entry-Level
up arrow 8%

Skills That Affect Customer Relations Assistant Salaries

Customer Relations
up arrow 7%

Customer Service
up arrow 6%

National Average
$33,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
88 %
Male
12 %

Years of Experience

Less than 1 year
13%
1-4 years
41%
5-9 years
33%
10-19 years
11%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 64%
dental benefits
Dental: 52%
medical benefits
Vision: 50%
dental benefits
None: 34%
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