An average Customer Relations Assistant in the United States can expect to take home roughly $13.96 per hour. Women make up the vast majority of Customer Relations Assistants (89 percent) who answered the questionnaire. Most Customer Relations Assistants are fairly content with their jobs, and work satisfaction falls in line with the national average. Not all workers are lucky enough to have benefits; in fact, more than a third are without coverage. Medical insurance is claimed by the larger part and dental insurance is reported by just over a half. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
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$24,000 - $60,000
$24K
$39K
$60K
MEDIAN: $39,037
10%
50%
90%

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$10.36 - $19.57
$10
$14
$20
MEDIAN: $13.96
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$24,000 - $60,000  
   
Bonus
$3,150  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,756 - $48,850  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 19
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$10.36 - $19.57  
   
Overtime
$9.18 - $38.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$3,150  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,756 - $48,850  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 40

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Relations Assistant

A customer relations assistant performs a variety of tasks, the most important of which involves serving as the point of contact between a business and its customers. In this role, the customer relations assistant can do many different things, including take orders, handle complaints, and provide general product advice. Most of the work is done in-person, though they may handle phone calls and e-mails, as well.

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Customer Relations Assistant Tasks

  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Documents details of telephone conversation and actions taken .

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Pay by Experience Level for Customer Relations Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Folks with fewer than five years of experience take home $31K on average, and those who have worked for five to 10 years see a bigger median salary of $32K. Customer Relations Assistants with one to two decades of relevant experience report an average salary of approximately $43K. Customer Relations Assistants who have racked up more than two decades of experience report lower incomes overall; the average sum for this crowd comes out to only $38K.

Related Job Salaries

Key Stats for Customer Relations Assistant

Gender

Female
89 %
Male
11 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
038
Less than 1 year
10%
1-4 years
39%
5-9 years
37%
10-19 years
10%
20 years or more
3%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relations Assistant Salaries

Experienced
up arrow 24%

Late-Career
up arrow 12%

National Average
$34,000

Mid-Career
up arrow 8%

Entry-Level
up arrow 10%

Skills That Affect Customer Relations Assistant Salaries

Customer Relations
up arrow 3%

Customer Service
up arrow 3%

National Average
$34,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
89 %
Male
11 %

Years of Experience

Less than 1 year
10%
1-4 years
39%
5-9 years
37%
10-19 years
10%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 64%
dental benefits
Dental: 52%
vision benefits
Vision: 50%
dental benefits
None: 36%
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