Customer Relations Assistant Salary

For Customer Relations Assistants, hourly average wages total $14.23 per hour. Most Customer Relations Assistants are fairly content with their jobs, and work satisfaction falls in line with the national average. Some workers in this field — more than a third — are not awarded benefits. Medical coverage is reported by a majority and dental plans are enjoyed by roughly one-half. There are far more female Customer Relations Assistants who answered the questionnaire than men, making up 89 percent. This report is based on answers to PayScale's salary questionnaire.
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$23,672 - $60,820
$24K
$39K
$61K
MEDIAN: $39,037
10%
50%
90%

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$10.23 - $19.76
$10
$14
$20
MEDIAN: $14.23
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$23,672 - $60,820  
   
Bonus
$3,150  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,595 - $49,411  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 17
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$10.23 - $19.76  
   
Overtime
$9.18 - $38.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$3,150  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,595 - $49,411  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 37

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Job Description for Customer Relations Assistant

A customer relations assistant performs a variety of tasks, the most important of which involves serving as the point of contact between a business and its customers. In this role, the customer relations assistant can do many different things, including take orders, handle complaints, and provide general product advice. Most of the work is done in-person, though they may handle phone calls and e-mails, as well.

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Customer Relations Assistant Tasks

  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Documents details of telephone conversation and actions taken .

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Pay by Experience Level for Customer Relations Assistant

Pay by Experience for a Customer Relations Assistant has a positive trend. An entry-level Customer Relations Assistant with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 33 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Relations Assistant with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $32,000 based on 26 salaries. An experienced Customer Relations Assistant which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $41,000 based on 7 salaries. A Customer Relations Assistant with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $38,000 based on 12 salaries.

Related Job Salaries

Key Stats for Customer Relations Assistant

Gender

Female
89 %
Male
11 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
Less than 1 year
9%
1-4 years
37%
5-9 years
39%
10-19 years
13%
20 years or more
2%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relations Assistant Salaries

Experienced
▲16%

Late-Career
▲10%

National Average
$35,000

▼2%

Mid-Career
▼10%

Skills That Affect Customer Relations Assistant Salaries


Customer Service
▲1%

National Average
$35,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
89 %
Male
11 %

Years of Experience

Less than 1 year
9%
1-4 years
37%
5-9 years
39%
10-19 years
13%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 62%
dental benefits
Dental: 50%
vision benefits
Vision: 48%
no benefits
None: 38%