A customer relations assistant performs a variety of tasks, the most important of which involves serving as the point of contact between a business and its customers. In this role, the customer relations assistant can do many different things, including take orders, handle complaints, and provide general product advice. Most of the work is done in-person, though they may handle phone calls and e-mails, as well.
Above all, a customer relations assistant strives to make every customer as happy as possible. Excellent people-skills are a must, as this job involves a great deal of interaction with people, especially customers. Those in this position also need basic computer/troubleshooting skills and the ability to keep up with the product line, including what promotions and sales are taking place at particular times. They must also be organized and have excellent time management skills, as well as the ability to multitask.
No formal education is required in most cases, though previous experience in customer service is highly beneficial. A customer relations assistant is expected to maintain the highest standard of service, and should therefore be fluent in English. Being patient is also important, as they may encounter angry customers from time to time. As such, good troubleshooting techniques, including knowing the right questions to ask to resolve an issue, will prove essential over time.
Customer Relations Assistant Tasks
Documents details of telephone conversation and actions taken .
Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
Completes transactions, records of complaints and actions taken, comments using internal PC systems.