Customer Relations Manager (CRM) Salary

The average Customer Relations Manager in the United States earns approximately $50K annually. Total cash incomes of Customer Relations Managers run from $29K to $80K, depending on bonuses that can occasionally exceed $10K, profit sharing that reaches $12K, and some commissions of nearly $30K. Geography is the biggest factor affecting pay for this group, followed by tenure. A strong majority report receiving medical coverage from their employers and the larger part collect dental insurance. Most Customer Relations Managers report high levels of job satisfaction. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$31,892 - $80,583
(Median)
$32K
$50K
$81K
MEDIAN: $50,381
10%
50%
90%

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$10.90 - $21.60
(Median)
$11
$16
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$31,892 - $80,583  
   
Bonus
$0.00 - $9,988  
Profit Sharing
$150.00 - $12,000  
Commission
$1,939 - $29,799  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,611 - $79,822  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 480
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$10.90 - $21.60  
   
Overtime
$14.08 - $34.57  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $9,988  
   
Commission
$1,939 - $29,799  
Profit Sharing
$150.00 - $12,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,611 - $79,822  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 175
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Job Description for Customer Relations Manager (CRM)

The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.

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Customer Relations Manager (CRM) Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

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Popular Skills for Customer Relations Manager (CRM)


Job skills reported by Customer Relations Managers are limited. Most notably, skills in Customer Relations, Customer Relationship Management, Customer Service, and Account Management are correlated to pay that is above average. At the other end of the pay range are skills like Account Management. For most people, competency in Customer Relationship Management indicates knowledge of Customer Relations.

Pay by Experience Level for Customer Relations Manager (CRM)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. The average inexperienced worker's salary is approximately $40K, and people with five to 10 years of experience bring in more at around $48K on average. Customer Relations Managers bring in $60K after working for 10 to 20 years. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $63K.

Customer Relations Manager (CRM) Reviews

What is it like working as a Customer Relations Manager (CRM)?

Customer Relations Manager (CRM) in Cortland:
"Love it."
Pros: Always busy! Keeps me on y toes, I love getting to meet new people and learn new things everyday.
Cons: Sometimes customer can be as evil as they come!

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Experience Affects Customer Relations Manager (CRM) Salaries




National Average
$46,000


Skills That Affect Customer Relations Manager (CRM) Salaries



Customer Service
up arrow 1%

National Average
$46,000

Account Management
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 127 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
2%
1-4 years
40%
5-9 years
27%
10-19 years
22%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 68%
vision benefits Vision: 53% employee benefits None: 20%
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