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Customer Relations Manager (CRM) Salary

The average Customer Relations Manager in the United States earns approximately $51K annually. In the world of Customer Relations Managers, total cash compensation ranges from $28K on the lower end to $79K on the higher end; this includes bonuses that reach $10K and profit sharing that approaches $7K in rare cases, with some high rollers snagging commissions as high as $30K. Location is the biggest factor affecting pay for this group, followed by experience level. A strong majority report receiving medical coverage from their employers and the larger part collect dental insurance. Women make up the majority of Customer Relations Managers (69 percent) who completed the questionnaire. For the most part, Customer Relations Managers enjoy their work and report high levels of job satisfaction. This snapshot results from replies to PayScale's salary survey.

$31,631 - $80,714
(Median)
$32K
$51K
$81K
MEDIAN: $50,545
10%
50%
90%

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$10.82 - $21.45
(Median)
$11
$15
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$31,631 - $80,714  
   
Bonus
$0.00 - $9,941  
Profit Sharing
$152.05 - $7,496  
Commission
$1,939 - $29,799  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,366 - $79,311  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 472
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$10.82 - $21.45  
   
Overtime
$14.08 - $34.57  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $9,941  
   
Commission
$1,939 - $29,799  
Profit Sharing
$152.05 - $7,496  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,366 - $79,311  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 174
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Job Description for Customer Relations Manager (CRM)

The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.

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Customer Relations Manager (CRM) Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

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Popular Skills for Customer Relations Manager (CRM)


Just a handful of professional skills are reported by Customer Relations Managers who took the survey. Most notably, skills in Customer Relations, Customer Relationship Management, Customer Service, and Account Management are correlated to pay that is above average. At the other end of the pay range are skills like Account Management. Those proficient in Customer Relationship Management are, more often than not, also skilled in Customer Relations.

Pay by Experience Level for Customer Relations Manager (CRM)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Relations Managers who reported more years of relevant experience also reported higher earnings. Workers with less than five years' experience earn around $40K on average, and those who have five to 10 years under their belts see a higher median salary of $49K. Customer Relations Managers claiming one to two decades of experience make an estimated median of $60K. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $64K.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

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Comp Managers: Start Here »

Experience Affects Customer Relations Manager (CRM) Salaries




National Average
$46,000


Skills That Affect Customer Relations Manager (CRM) Salaries



Customer Service
up arrow 1%

National Average
$46,000

Account Management
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 132 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
2%
1-4 years
39%
5-9 years
27%
10-19 years
22%
20 years or more
10%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 68%
vision benefits Vision: 51% employee benefits None: 20%
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