Customer Relations Manager (CRM) Salary

An average Customer Relations Manager in the United States can expect to take home roughly $50K per year. Total cash earnings of Customer Relations Managers range from $28K on the low end to $80K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $10K and $12K, respectively. Residence and tenure each impact pay for this group, with the former having the largest influence. Although a fair number have medical coverage and the larger part have dental coverage, nearly one in five claim no health benefits at all. Job satisfaction is reported as high by the vast majority of workers. This snapshot results from replies to PayScale's salary survey.

$31,673 - $80,618
(Median)
$32K
$50K
$81K
MEDIAN: $50,292
10%
50%
90%

Add this chart to your site: 640px    300px

$10.84 - $21.57
(Median)
$11
$15
$22
MEDIAN: $15.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$31,673 - $80,618  
   
Bonus
$0.00 - $9,931  
Profit Sharing
$150.00 - $12,000  
Commission
$1,939 - $29,799  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,324 - $79,651  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 475
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$10.84 - $21.57  
   
Overtime
$14.17 - $34.52  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $9,931  
   
Commission
$1,939 - $29,799  
Profit Sharing
$150.00 - $12,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,324 - $79,651  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 177
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Customer Relations Manager (CRM)

The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.

Read More...

Customer Relations Manager (CRM) Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

Customer Service Manager Job Listings

Search for more jobs:

Popular Skills for Customer Relations Manager (CRM)


Job skills reported by Customer Relations Managers are limited. Most notably, skills in Customer Relations, Customer Relationship Management, Customer Service, and Account Management are correlated to pay that is above average. Skills that seem to negatively impact pay include Account Management. The majority of those who know Customer Relationship Management also know Customer Relations.

Pay by Experience Level for Customer Relations Manager (CRM)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Relations Managers generally obtain higher compensation for more plentiful past experience. The average inexperienced worker's salary is approximately $40K, and people with five to 10 years of experience bring in more at around $48K on average. Customer Relations Managers with one to two decades of relevant experience report an average salary of approximately $60K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $63K.

Customer Relations Manager (CRM) Reviews

What is it like working as a Customer Relations Manager (CRM)?

Customer Relations Manager (CRM) in Cortland:
"Love it."
Pros: Always busy! Keeps me on y toes, I love getting to meet new people and learn new things everyday.
Cons: Sometimes customer can be as evil as they come!

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Customer Relations Manager (CRM) Salaries




National Average
$45,000


Skills That Affect Customer Relations Manager (CRM) Salaries



Customer Service
up arrow 1%

National Average
$45,000

Account Management
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 128 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
2%
1-4 years
40%
5-9 years
27%
10-19 years
22%
20 years or more
10%

Common Health Benefits

medical benefits Medical: 77% dental benefits Dental: 68%
vision benefits Vision: 52% employee benefits None: 20%
ADVERTISEMENT