Customer Relations Manager (CRM) Salary (United States)

A Customer Relations Manager (CRM) earns an average salary of $49,574 per year. People in this job generally don't have more than 20 years' experience.
Customer Relations Manager (CRM) Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$31,295 - $80,055
(Median)
31K
39K
50K
64K
80K
MEDIAN: $49,573
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px
Customer Relations Manager (CRM) Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.33 - $21.71
(Median)
10
12
15
19
22
MEDIAN: $15.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$31,295 - $80,055  
   
Bonus
$0.00 - $10,063  
Profit Sharing
$295.90 - $7,704  
Commission
$1,174 - $29,799  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,799 - $78,567  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 570
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$10.33 - $21.71  
   
Overtime
$14.59 - $33.72  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $10,063  
   
Commission
$1,174 - $29,799  
Profit Sharing
$295.90 - $7,704  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,799 - $78,567  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 570
Is Customer Relations Manager (CRM) your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:

Job Description for Customer Relations Manager (CRM)

The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.
Read More...
Customer Relations Manager (CRM) Tasks
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

Customer Relations Manager (CRM) Job Listings

Search for more jobs:
job title / company
location

Popular Skills for Customer Relations Manager (CRM)

Pay by Experience Level for Customer Relations Manager (CRM)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Denver
up arrow 33%
Atlanta
up arrow 29%
Houston
up arrow 26%
New York
up arrow 18%
Washington
up arrow 17%
Chicago
up arrow 5%
Los Angeles
up arrow 3%
National Average
$45,000
Buffalo
up arrow 4%
Fort Lauderdale
up arrow 8%
Charlotte
up arrow 14%
Miami
up arrow 20%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Customer Relations Manager (CRM) Salaries

National Average
$45,000

Skills That Affect Customer Relations Manager (CRM) Salaries

Customer Service
up arrow 3%
National Average
$45,000
Account Management
up arrow 3%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 140 votes.

Gender

Female
67%
female alumni
 
Male
33%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
39%
5-9 years
29%
10-19 years
22%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 69%
vision benefits Vision: 53% employee benefits None: 19%
Find Out Exactly What You Should Be Paid
Job Title:
Years in Field/Career:
Location:
United States (change)
- OR -