Customer Relations Manager (CRM) Salary (United States)

A Customer Relations Manager (CRM) earns an average salary of $49,669 per year. A skill in Customer Relations is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this field.
Customer Relations Manager (CRM) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$31,603 - $79,743
(Median)
32K
38K
50K
64K
80K
MEDIAN: $49,668
10%
25%
50%
75%
90%
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Customer Relations Manager (CRM) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.40 - $21.30
(Median)
10
12
15
18
21
MEDIAN: $15.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$31,603 - $79,743  
   
Bonus
$0.00 - $10,095  
Profit Sharing
$295.90 - $7,704  
Commission
$1,174 - $29,799  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,009 - $78,519  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 410
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$10.40 - $21.30  
   
Overtime
$14.54 - $33.49  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $10,095  
   
Commission
$1,174 - $29,799  
Profit Sharing
$295.90 - $7,704  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,009 - $78,519  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 159
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Job Description for Customer Relations Manager (CRM)

The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.
Read More...
Customer Relations Manager (CRM) Tasks
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

Customer Relations Manager (CRM) Job Listings

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Popular Skills for Customer Relations Manager (CRM)

Pay by Experience Level for Customer Relations Manager (CRM)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Denver
up arrow 33%
Houston
up arrow 33%
Atlanta
up arrow 29%
Washington
up arrow 17%
New York
up arrow 16%
Chicago
up arrow 5%
Los Angeles
up arrow 3%
National Average
$45,000
Buffalo
up arrow 4%
Fort Lauderdale
up arrow 8%
Dallas
up arrow 12%
Charlotte
up arrow 16%
Miami
up arrow 19%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Customer Relations Manager (CRM) Salaries

National Average
$45,000

Skills That Affect Customer Relations Manager (CRM) Salaries

Customer Service
up arrow 3%
National Average
$45,000
Account Management
up arrow 3%

Job Satisfaction

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Highly satisfied
Rated 4 out of 5 based on 136 votes.

Gender

Female
69%
female alumni
 
Male
31%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
39%
5-9 years
29%
10-19 years
22%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 69%
vision benefits Vision: 52% employee benefits None: 18%
Find Out Exactly What You Should Be Paid
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