The average salary for a Customer Relations Manager (CRM) is $49,496 per year. A skill in Customer Relations is associated with high pay for this job. Most people with this job move on to other positions after 20 years in this field.Salary goes up steadily as a this job becomes more experienced.
Customer Relations Manager (CRM) Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,983 - $80,966
(Median)
31K
39K
49K
65K
81K
MEDIAN: $49,495
10%
25%
50%
75%
90%
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Customer Relations Manager (CRM) Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.25 - $21.50
(Median)
10
12
15
18
22
MEDIAN: $14.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$30,983 - $80,966  
   
Bonus
$0.00 - $11,150  
Profit Sharing
$304.10 - $7,496  
Commission
$484.79 - $12,438  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,164 - $79,511  
PayScale
Country: United States | Currency: USD | Updated: 20 Apr 2014 | Individuals Reporting: 597
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$10.25 - $21.50  
   
Overtime
$14.17 - $34.03  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $11,150  
   
Commission
$484.79 - $12,438  
Profit Sharing
$304.10 - $7,496  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,164 - $79,511  
PayScale
Country: United States | Currency: USD | Updated: 20 Apr 2014 | Individuals Reporting: 597
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Job Description for Customer Relations Manager (CRM)
The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.
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Customer Relations Manager (CRM) Tasks
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
Popular Skills for Customer Relations Manager (CRM)
Pay by Experience Level for Customer Relations Manager (CRM)
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Atlanta
up arrow 30%
New York
up arrow 20%
Chicago
up arrow 1%
National Average
$45,000
Buffalo
up arrow 1%
San Diego
up arrow 5%
Fort Lauderdale
up arrow 10%
Dallas
up arrow 11%
Charlotte
up arrow 14%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Customer Relations Manager (CRM) Salaries

National Average
$45,000

Skills That Affect Customer Relations Manager (CRM) Salaries

Customer Service
up arrow 3%
National Average
$45,000
Account Management
up arrow 8%
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 130 votes.
Gender
Female
66%
female alumni
 
Male
34%
male alumni
Years of Experience
Less than 1 year
2%
1-4 years
40%
5-9 years
29%
10-19 years
20%
20 years or more
9%
Common Health Benefits
medical benefits Medical: 81% dental benefits Dental: 71%
vision benefits Vision: 53% employee benefits None: 18%
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