Customer Relations Manager (CRM) Salary (United States)

A Customer Relations Manager (CRM) earns an average salary of $48,927 per year. Most people move on to other jobs if they have more than 20 years' experience in this field. Experience has a moderate effect on income for this job.
Customer Relations Manager (CRM) Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$31,281 - $78,923
(Median)
31K
39K
49K
63K
79K
MEDIAN: $48,927
10%
25%
50%
75%
90%
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Customer Relations Manager (CRM) Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.33 - $21.71
(Median)
10
12
15
18
22
MEDIAN: $15.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$31,281 - $78,923  
   
Bonus
$0.00 - $10,063  
Profit Sharing
$297.99 - $7,651  
Commission
$1,174 - $29,799  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,825 - $77,584  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 567
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$10.33 - $21.71  
   
Overtime
$14.62 - $34.60  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $10,063  
   
Commission
$1,174 - $29,799  
Profit Sharing
$297.99 - $7,651  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,825 - $77,584  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 567
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Job Description for Customer Relations Manager (CRM)
The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.
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Customer Relations Manager (CRM) Tasks
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

Customer Relations Manager (CRM) Job Listings

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Popular Skills for Customer Relations Manager (CRM)
Pay by Experience Level for Customer Relations Manager (CRM)
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Houston
up arrow 39%
New York
up arrow 35%
Denver
up arrow 34%
Atlanta
up arrow 30%
Washington
up arrow 15%
Chicago
up arrow 2%
National Average
$44,000
Buffalo
up arrow 1%
San Diego
up arrow 4%
Fort Lauderdale
up arrow 7%
Dallas
up arrow 11%
Charlotte
up arrow 13%
Miami
up arrow 19%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Customer Relations Manager (CRM) Salaries

National Average
$44,000

Skills That Affect Customer Relations Manager (CRM) Salaries

Customer Service
up arrow 3%
National Average
$44,000
Account Management
up arrow 2%
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 137 votes.
Gender
Female
67%
female alumni
 
Male
33%
male alumni
Years of Experience
Less than 1 year
2%
1-4 years
40%
5-9 years
28%
10-19 years
22%
20 years or more
9%
Common Health Benefits
medical benefits Medical: 79% dental benefits Dental: 69%
vision benefits Vision: 52% employee benefits None: 19%
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