Customer Relations Manager (CRM) Salary

Customer Relations Managers in the United States take home an average $50K annually. With some bonuses and profit sharing proceeds approaching $12K each, total incomes of Customer Relations Managers generally range from $30K to $79K depending on individual performance. Geographic location is the biggest factor affecting pay for this group, followed by tenure. For the most part, Customer Relations Managers enjoy their work and report high levels of job satisfaction. Health benefits are not claimed by all — around one in five lack any form of coverage — but a strong majority have medical insurance, and the greater part have dental, too. Men are in the minority of survey respondents, with female Customer Relations Managers making up 78 percent. This report is based on responses to the PayScale salary survey.

$35,711 - $79,692
$36K
$50K
$80K
MEDIAN: $50,450
10%
50%
90%

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$11.69 - $23.24
$12
$15
$23
MEDIAN: $15.26
10%
50%
90%

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$0$79K
Salary $35,711 - $79,692
Bonus $195.74 - $12,433
Profit Sharing $0.00 - $12,080
Commission $2,327 - $20,426
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,264 - $79,391
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 366
Hourly Data $0$32
Hourly Rate $11.69 - $23.24
Overtime $14.63 - $32.78
Annual Data $0$79K
Bonus $195.74 - $12,433
Commission $2,327 - $20,426
Profit Sharing $0.00 - $12,080
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,264 - $79,391
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 121

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Relations Manager (CRM)

The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.

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Customer Relations Manager (CRM) Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Customer Relations Manager (CRM) Job Listings

Popular Skills for Customer Relations Manager (CRM)


Customer Relations Managers seem to exploit a large range of skills on the job. Most notably, skills in Sales, Strategic Marketing, Oral / Verbal Communication, and Operations Management are correlated to pay that is above average, with boosts between 6 percent and 19 percent. Skills that are correlated to lower pay, on the other hand, include Account Management, Customer Service, and Event Planning. Those educated in Customer Relations tend to be well versed in Customer Relationship Management (CRM).

Pay by Experience Level for Customer Relations Manager (CRM)

Pay by Experience for a Customer Relations Manager (CRM) has a positive trend. An entry-level Customer Relations Manager (CRM) with less than 5 years of experience can expect to earn an average total compensation of $43,000 based on 268 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Relations Manager (CRM) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $50,000 based on 161 salaries. An experienced Customer Relations Manager (CRM) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $52,000 based on 131 salaries. A Customer Relations Manager (CRM) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $56,000 based on 36 salaries.

Pay Difference by Location

National Average: $48,931

Larger city markers indicate a job is popular in that location.

With a pay rate for Customer Relations Managers that is 35 percent greater than the national average, Seattle offers a comfortable salary for those in this profession. Customer Relations Managers can also look forward to large paychecks in cities like San Diego (+29 percent), Denver (+25 percent), Washington (+4 percent), and New York (+4 percent). Customer Relations Managers in Miami report much lower salaries than the rest of the country — 26 percent below the national average — proving that residence is a major factor in overall pay. Not at the bottom but still paying below the median are employers in Austin and Charlotte (22 percent lower and 19 percent lower, respectively).

Customer Relations Manager (CRM) Reviews

Q: What is it like working as a Customer Relations Manager (CRM)?

Customer Relations Manager (CRM) in Seattle:
"Work flexibility."
Pros: Direct impact on daily operations and working towards goals. Casual work environment. Learning new skills and consistenly applying them.
Cons: Lack of clear, direct focus (i.e. I just feel like I should be paid more)

Customer Relations Manager (CRM) in Cortland:
"Love it."
Pros: Always busy! Keeps me on y toes, I love getting to meet new people and learn new things everyday.
Cons: Sometimes customer can be as evil as they come!

Customer Relations Manager (CRM) in Fresno:
"It's pretty damn horrible."
Pros: That's a really good question. Wish I knew the answer.
Cons: Oh, just everything. There's people...and places...and things I have to do with people in those places...

Customer Relations Manager (CRM) in Lansing:
"Excellent Team and Management."
Pros: The team I work with and the customers I work with.
Cons: Lack of organization and prioritization and action.

Related Job Salaries

Key Stats for Customer Relations Manager (CRM)

Gender

Female
78 %
Male
22 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 83 votes.
Less than 1 year
3%
1-4 years
40%
5-9 years
26%
10-19 years
21%
20 years or more
9%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relations Manager (CRM) Salaries

▲14%

▲6%

▲1%

National Average
$49,000

▼12%

Skills That Affect Customer Relations Manager (CRM) Salaries

Sales
▲19%

Strategic Marketing
▲7%


Oral / Verbal Communication
▲6%

Database Management & Reporting
▲5%

Customer Service Metrics
▲3%

National Average
$49,000



Event Planning
▼8%


Account Management
▼19%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 83 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
3%
1-4 years
40%
5-9 years
26%
10-19 years
21%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 64%
vision benefits
Vision: 58%
no benefits
None: 21%
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