Customer Relations Manager (CRM) Salary

For Customer Relations Managers, yearly average wages total $51K annually. In the world of Customer Relations Managers, overall cash allowance can occasionally include more than $10K from bonuses and, in some exceptional cases, $12K from profit sharing, causing incomes to vary widely between $29K and $80K. Geography is the biggest factor affecting pay for this group, followed by years of experience. Work is enjoyable for Customer Relations Managers, who typically claim high levels of job satisfaction. A strong majority enjoy medical while a majority get dental coverage. Vision coverage is also available to just over a half. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$32,081 - $80,523

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$10.93 - $21.64

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27K$54K$81K
Salary
$32,081 - $80,523  
   
Bonus
$0.00 - $9,927  
Profit Sharing
$150.00 - $12,000  
Commission
$1,949 - $29,696  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,710 - $79,651  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 482
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$10.93 - $21.64  
   
Overtime
$14.17 - $34.52  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $9,927  
   
Commission
$1,949 - $29,696  
Profit Sharing
$150.00 - $12,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,710 - $79,651  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 180
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Job Description for Customer Relations Manager (CRM)

The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.

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Customer Relations Manager (CRM) Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

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Popular Skills for Customer Relations Manager (CRM)


Customer Relations Managers only report a few specific skills. Most notably, skills in Customer Relations, Customer Relationship Management, Customer Service, and Account Management are correlated to pay that is above average. Skills that seem to negatively impact pay include Account Management. Those familiar with Customer Relationship Management also tend to know Customer Relations.

Pay by Experience Level for Customer Relations Manager (CRM)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Customer Relations Managers, more experience generally translates to higher pay. The average inexperienced worker earns $40K, and someone who has worked for five to 10 years can expect a bigger median salary of $48K. The average pay reported by folks with 10 to 20 years of experience is around $60K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $63K.

Customer Relations Manager (CRM) Reviews

What is it like working as a Customer Relations Manager (CRM)?

Customer Relations Manager (CRM) in Cortland:
"Love it."
Pros: Always busy! Keeps me on y toes, I love getting to meet new people and learn new things everyday.
Cons: Sometimes customer can be as evil as they come!

Related Job Salaries

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Experience Affects Customer Relations Manager (CRM) Salaries




National Average
$46,000


Skills That Affect Customer Relations Manager (CRM) Salaries



Customer Service
0%

National Average
$46,000

Account Management
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 130 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
2%
1-4 years
39%
5-9 years
27%
10-19 years
22%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 68%
vision benefits Vision: 54% employee benefits None: 19%
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