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Customer Relations Manager (CRM) Salary

Customer Relations Managers in the United States take home approximately $51K per year on average. Overall compensation packages to Customer Relations Managers range from $28K on the low end to $80K on the high end; this includes bonuses that peak near $10K and profit sharing that approaches $8K, with some high rollers snagging commissions as high as $30K. Residence and years of experience each impact pay for this group, with the former having the largest influence. The majority of workers are highly satisfied with their job. Not all workers are lucky enough to have benefits; in fact, one-fifth are without coverage. Medical insurance is claimed by a fair number and dental insurance is reported by the larger part. Female Customer Relations Managers survey participants are more prevalent than men — 68 percent of professionals. This overview is based on answers to PayScale's salary questionnaire.

$31,522 - $81,202
(Median)
$32K
$51K
$81K
MEDIAN: $50,573
10%
50%
90%

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$10.80 - $21.50
(Median)
$11
$15
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Salary
$31,522 - $81,202  
   
Bonus
$0.00 - $9,948  
Profit Sharing
$150.00 - $7,600  
Commission
$1,163 - $29,900  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,994 - $79,699  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 452
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$10.80 - $21.50  
   
Overtime
$14.83 - $34.47  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $9,948  
   
Commission
$1,163 - $29,900  
Profit Sharing
$150.00 - $7,600  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,994 - $79,699  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 171

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Job Description for Customer Relations Manager (CRM)

The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.

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Customer Relations Manager (CRM) Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

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Popular Skills for Customer Relations Manager (CRM)


Customer Relations Managers who responded to the survey indicated only a few skills that they use on the job. Most notably, skills in Customer Relations, Customer Relationship Management, Customer Service, and Account Management are correlated to pay that is above average. At the other end of the pay range are skills like Account Management. Those educated in Customer Relationship Management tend to be well versed in Customer Relations.

Pay by Experience Level for Customer Relations Manager (CRM)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Relations Managers generally obtain higher compensation for more plentiful past experience. Those who have worked for fewer than five years take home a median salary of $40K, and workers with five to 10 years of experience earn a higher $48K on average. After working for 10 to 20 years, Customer Relations Managers make a median salary of $59K. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $64K.

Related Job Salaries

United States (change)

Experience Affects Customer Relations Manager (CRM) Salaries




National Average
$45,000


Skills That Affect Customer Relations Manager (CRM) Salaries



Customer Service
up arrow 1%

National Average
$45,000

Account Management
up arrow 5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 135 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
2%
1-4 years
39%
5-9 years
28%
10-19 years
22%
20 years or more
10%

Common Health Benefits

medical benefits Medical: 77% dental benefits Dental: 68%
vision benefits Vision: 51% employee benefits None: 20%