Customer Relations Manager (CRM) Salary

Median pay for Customer Relations Managers in the United States lies in the neighborhood of $51K per year. Total cash incomes of Customer Relations Managers run from $29K to $81K, depending on bonuses that can occasionally exceed $10K, profit sharing that reaches $13K, and some commissions of nearly $22K. Location and experience level each impact pay for this group, with the former having the largest influence. A fair number report receiving medical coverage from their employers and the larger part collect dental insurance. For the most part, Customer Relations Managers enjoy their work and report high levels of job satisfaction. Female Customer Relations Managers make up most of the survey respondents at 70 percent. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$32,762 - $80,848
(Median)
$33K
$51K
$81K
MEDIAN: $51,152
10%
50%
90%

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$11.21 - $23.17
(Median)
$11
$16
$23
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27K$54K$81K
Salary
$32,762 - $80,848  
   
Bonus
$0.00 - $10,086  
Profit Sharing
$146.81 - $13,021  
Commission
$1,987 - $22,148  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,358 - $80,542  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 532
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$11.21 - $23.17  
   
Overtime
$13.64 - $34.63  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $10,086  
   
Commission
$1,987 - $22,148  
Profit Sharing
$146.81 - $13,021  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,358 - $80,542  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 192
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Job Description for Customer Relations Manager (CRM)

The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.

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Customer Relations Manager (CRM) Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

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Popular Skills for Customer Relations Manager (CRM)


Survey results show that Customer Relations Managers use a fair number of skills. Most notably, skills in Database Management & Reporting, Customer Relationship Management, Customer Relations, and Operations Management are correlated to pay that is above average. Those listing Event Planning as a skill should be prepared for drastically lower pay. Account Management and Customer Service also typically command lower compensation. The majority of those who know Customer Relationship Management also know Customer Relations.

Pay by Experience Level for Customer Relations Manager (CRM)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience is an important factor influencing the compensation of Customer Relations Managers. Salaries of relatively inexperienced workers fall in the neighborhood of $40K, but folks who have racked up five to 10 years see a notably higher median of $50K. Customer Relations Managers see a median salary of $59K after reaching one to two decades on the job. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $63K.

Customer Relations Manager (CRM) Reviews

What is it like working as a Customer Relations Manager (CRM)?

Customer Relations Manager (CRM) in Cortland:
"Love it."
Pros: Always busy! Keeps me on y toes, I love getting to meet new people and learn new things everyday.
Cons: Sometimes customer can be as evil as they come!

Related Job Salaries

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Experience Affects Customer Relations Manager (CRM) Salaries




National Average
$48,000


Skills That Affect Customer Relations Manager (CRM) Salaries

Database Management & Reporting
up arrow 7%

Customer Relationship Management (CRM)
up arrow 2%

Customer Relations
up arrow 2%

Operations Management
up arrow 2%

National Average
$48,000


Account Management
up arrow 11%

Event Planning
up arrow 27%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 138 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
2%
1-4 years
39%
5-9 years
27%
10-19 years
23%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 68%
medical benefits
Vision: 55%
dental benefits
None: 19%
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