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Customer Relations Manager (CRM) Salary (United States)

Pay for Customer Relations Managers in the United States sits in the ballpark of $50K annually. Including potential for bonuses and profit sharing — peaking near $10K and $8K, respectively — total cash payment to Customer Relations Managers can bottom out near $28K or peak near $79K depending on individual performance. Location is the biggest factor affecting pay for this group, followed by experience level. Job satisfaction is high and work is enjoyable for most Customer Relations Managers. A strong majority report receiving medical coverage from their employers and a majority collect dental insurance. Customer Relations Managers survey participants are largely women, dominating at 69 percent. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
Customer Relations Manager (CRM) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$31,598 - $79,831
(Median)
32K
39K
50K
64K
80K
MEDIAN: $49,833
10%
25%
50%
75%
90%
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Customer Relations Manager (CRM) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.68 - $21.14
(Median)
11
15
18
21
MEDIAN: $15.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$31,598 - $79,831  
   
Bonus
$0.00 - $9,973  
Profit Sharing
$300.00 - $7,600  
Commission
$1,163 - $29,900  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,949 - $78,596  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 442
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$10.68 - $21.14  
   
Overtime
$14.68 - $33.70  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $9,973  
   
Commission
$1,163 - $29,900  
Profit Sharing
$300.00 - $7,600  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,949 - $78,596  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 166
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Job Description for Customer Relations Manager (CRM)

The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.
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Customer Relations Manager (CRM) Tasks
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

Customer Service Manager Job Listings

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Popular Skills for Customer Relations Manager (CRM)

Survey takers who work as Customer Relations Managers report a focused set of job skills. Most notably, skills in Customer Relationship Management, Customer Relations, Customer Service, and Account Management are correlated to pay that is above average. Skills that pay less than market rate include Account Management. For most people, competency in Customer Relationship Management indicates knowledge of Customer Relations.

Pay by Experience Level for Customer Relations Manager (CRM)

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience is an important factor influencing the compensation of Customer Relations Managers. Workers with less than five years' experience earn around $39K on average, and those who have five to 10 years under their belts see a higher median salary of $48K. The average pay reported by folks with 10 to 20 years of experience is around $58K. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $63K.

Pay Difference By Location

Houston
up arrow 49%
Atlanta
up arrow 38%
Denver
up arrow 29%
New York
up arrow 16%
Washington
up arrow 14%
Chicago
up arrow 3%
Los Angeles
up arrow 3%
National Average
$45,000
Buffalo
up arrow 4%
Fort Lauderdale
up arrow 8%
Austin
up arrow 10%
Dallas
up arrow 12%
Charlotte
up arrow 15%
Miami
up arrow 19%
Larger circles over a city indicate a job is popular in that location.
Home to some of the best pay for Customer Relations Managers, Houston offers exceptional salaries, 49 percent above the national average. Customer Relations Managers can also look forward to large paychecks in cities like Atlanta (+38 percent), Denver (+29 percent), New York (+16 percent), and Washington (+14 percent). The lowest-paying market is Miami, which sits 19 percent below the national average. A couple other locations with smaller-than-average paychecks include Charlotte (15 percent lower) and Dallas (12 percent lower).

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Experience Affects Customer Relations Manager (CRM) Salaries

National Average
$45,000

Skills That Affect Customer Relations Manager (CRM) Salaries

Customer Service
up arrow 1%
National Average
$45,000
Account Management
up arrow 8%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 135 votes.

Gender

Female
69%
female alumni
 
Male
31%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
39%
5-9 years
28%
10-19 years
21%
20 years or more
10%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 69%
vision benefits Vision: 51% employee benefits None: 19%