For Customer Relations Managers, annual average wages total $50K per year. Including potential for bonuses, profit sharing and commission — peaking near $12K, $13K, and $34K, respectively — total cash payment to Customer Relations Managers can bottom out near $30K or top out at around $79K. Residence and tenure each impact pay for this group, with the former having the largest influence. The majority of Customer Relations Managers claim high levels of job satisfaction. Most Customer Relations Managers survey respondents are women (77 percent). A fair number enjoy medical while a majority get dental coverage. Vision coverage is also available to more than half. The data in this summary comes from the PayScale salary survey.

$34,719 - $79,443
$35K
$50K
$79K
MEDIAN: $50,042
10%
50%
90%

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$11.69 - $22.81
$12
$15
$23
MEDIAN: $15.27
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27K$54K$81K
Salary
$34,719 - $79,443  
   
Bonus
$246.58 - $11,682  
Profit Sharing
$293.61 - $13,021  
Commission
$2,392 - $33,935  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,862 - $79,059  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 384
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$11.69 - $22.81  
   
Overtime
$14.98 - $34.66  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$246.58 - $11,682  
   
Commission
$2,392 - $33,935  
Profit Sharing
$293.61 - $13,021  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,862 - $79,059  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 128

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Job Description for Customer Relations Manager (CRM)

The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.

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Customer Relations Manager (CRM) Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

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Popular Skills for Customer Relations Manager (CRM)


Survey results imply that Customer Relations Managers deploy a deep pool of skills on the job. Lucky workers who know Sales can expect a significant pay bump, scoring salaries 23 percent above average. Strategic Marketing and Operations Management are also correlated to pay that is above average, with increases between 11 percent and 23 percent. At the other end of the pay range are skills like Account Management, Event Planning, and Customer Service. For most people, competency in Customer Relations indicates knowledge of Customer Relationship Management (CRM).

Pay by Experience Level for Customer Relations Manager (CRM)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Respondents with less than five years' experience take home $43K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $49K. Customer Relations Managers claiming one to two decades of experience make an estimated median of $52K. Customer Relations Managers who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $56K.

Pay Difference by Location

National Average: $47,338

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 39 percent, Customer Relations Managers in San Diego receive some of the highest pay in the country. Customer Relations Managers will also find cushy salaries in Seattle (+36 percent), Phoenix (+31 percent), Denver (+29 percent), and Los Angeles (+12 percent). Customer Relations Managers' salaries are heavily influenced by location — Customer Relations Managers in Miami bring in salaries that are 24 percent lower than the national average. A couple other locations with smaller-than-average paychecks include Charlotte (16 percent lower) and Fort Lauderdale (13 percent lower).

Customer Relations Manager (CRM) Reviews

Q: What is it like working as a Customer Relations Manager (CRM)?

Customer Relations Manager (CRM) in Cortland:
"Love it."
Pros: Always busy! Keeps me on y toes, I love getting to meet new people and learn new things everyday.
Cons: Sometimes customer can be as evil as they come!

Related Job Salaries

Key Stats for Customer Relations Manager (CRM)

Gender

Female
77 %
Male
23 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 83 votes.
040
Less than 1 year
4%
1-4 years
41%
5-9 years
24%
10-19 years
23%
20 years or more
9%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relations Manager (CRM) Salaries




National Average
$47,000


Skills That Affect Customer Relations Manager (CRM) Salaries

Sales
up arrow 23%


Strategic Marketing
up arrow 11%

Database Management & Reporting
up arrow 9%

Customer Service Metrics
up arrow 7%

Oral / Verbal Communication
up arrow 4%


National Average
$47,000



Event Planning
up arrow 14%

Account Management
up arrow 16%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 83 votes.

Gender

Female
77 %
Male
23 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
24%
10-19 years
23%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 66%
vision benefits
Vision: 60%
dental benefits
None: 18%
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