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Customer Relations Manager (CRM) Salary

Median pay for Customer Relations Managers in the United States is around $51K annually. The range in cash compensation to Customer Relations Managers (largely between $28K and $79K) includes potential earnings of $10K from bonuses, $8K from profit sharing, and commissions of $30K in exceptional cases. Geographic location is the biggest factor affecting pay for this group, followed by years of experience. A strong majority enjoy medical while a majority get dental coverage. Vision coverage is also available to one-half. There are more female Customer Relations Managers who answered the questionnaire than male, making up 69 percent. The majority of workers are highly satisfied with their job. The data for this synopsis comes from respondents who took the PayScale salary survey.

$31,556 - $80,707
(Median)
$32K
$51K
$81K
MEDIAN: $50,504
10%
50%
90%

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$10.89 - $21.62
(Median)
$11
$15
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$31,556 - $80,707  
   
Bonus
$0.00 - $9,889  
Profit Sharing
$151.01 - $7,549  
Commission
$1,163 - $29,900  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,336 - $79,235  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 467
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$10.89 - $21.62  
   
Overtime
$14.90 - $35.28  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $9,889  
   
Commission
$1,163 - $29,900  
Profit Sharing
$151.01 - $7,549  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,336 - $79,235  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 174

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United States (change)


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Job Description for Customer Relations Manager (CRM)

The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.

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Customer Relations Manager (CRM) Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

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Popular Skills for Customer Relations Manager (CRM)


Just a handful of professional skills are reported by Customer Relations Managers who took the survey. Most notably, skills in Customer Relations, Customer Relationship Management, Customer Service, and Account Management are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Account Management. It is often found that people who know Customer Relationship Management are also skilled in Customer Relations.

Pay by Experience Level for Customer Relations Manager (CRM)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Relations Managers with a lot of experience tend to enjoy higher earnings. Folks with fewer than five years of experience take home $40K on average, and those who have worked for five to 10 years see a bigger median salary of $48K. After working for 10 to 20 years, Customer Relations Managers make a median salary of $60K. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $64K.

Related Job Salaries

United States (change)

Experience Affects Customer Relations Manager (CRM) Salaries




National Average
$45,000


Skills That Affect Customer Relations Manager (CRM) Salaries



Customer Service
up arrow 1%

National Average
$45,000

Account Management
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 136 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
2%
1-4 years
39%
5-9 years
28%
10-19 years
22%
20 years or more
10%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 68%
vision benefits Vision: 51% employee benefits None: 20%
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