Customer Relations Manager (CRM) Salary

Median pay for Customer Relations Managers in the United States is around $50K per year. Total cash earnings of Customer Relations Managers range from $30K on the low end to $79K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $12K and $13K, respectively. Location and career length each impact pay for this group, with the former having the largest influence. Medical benefits are awarded to a large number, and the greater part earn dental coverage. Most Customer Relations Managers survey respondents are women (78 percent). The majority of Customer Relations Managers claim high levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$35,049 - $78,942
$35K
$50K
$79K
MEDIAN: $50,036
10%
50%
90%

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$11.80 - $23.10
$12
$15
$23
MEDIAN: $15.27
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27K$54K$81K
Salary
$35,049 - $78,942  
   
Bonus
$309.13 - $12,113  
Profit Sharing
$0.00 - $13,138  
Commission
$2,416 - $20,608  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,963 - $78,967  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 366
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$11.80 - $23.10  
   
Overtime
$14.80 - $34.34  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$309.13 - $12,113  
   
Commission
$2,416 - $20,608  
Profit Sharing
$0.00 - $13,138  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,963 - $78,967  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 119

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United States (change)

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Job Description for Customer Relations Manager (CRM)

The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.

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Customer Relations Manager (CRM) Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

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Popular Skills for Customer Relations Manager (CRM)


Customer Relations Managers seem to require a rather large skill set. Most notably, facility with Sales, Strategic Marketing, and Oral / Verbal Communication are correlated to pay that is significantly above average, leading to increases of 21 percent, 10 percent, and 9 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Account Management, Customer Service, and Event Planning. Most people skilled in Customer Relations are similarly competent in Customer Relationship Management (CRM).

Pay by Experience Level for Customer Relations Manager (CRM)

Pay by Experience for a Customer Relations Manager (CRM) has a positive trend. An entry-level Customer Relations Manager (CRM) with less than 5 years of experience can expect to earn an average total compensation of $43,000 based on 268 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Relations Manager (CRM) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $50,000 based on 161 salaries. An experienced Customer Relations Manager (CRM) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $52,000 based on 131 salaries. A Customer Relations Manager (CRM) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $56,000 based on 36 salaries.

Pay Difference by Location

National Average: $47,902

Larger city markers indicate a job is popular in that location.

Seattle is home to an above-average pay rate for Customer Relations Managers, 38 percent higher than the national average. Customer Relations Managers will also find cushy salaries in San Diego (+31 percent), Denver (+27 percent), Washington (+6 percent), and New York (+6 percent). Compared to the national average, Miami Customer Relations Managers have considerably lower salaries, 25 percent below the national average to be exact. Location appears to be a major driving force in pay for those in this profession. Below-median salaries also turn up in Austin and Charlotte (21 percent lower and 17 percent lower, respectively).

Customer Relations Manager (CRM) Reviews

Q: What is it like working as a Customer Relations Manager (CRM)?

Customer Relations Manager (CRM) in Cortland:
"Love it."
Pros: Always busy! Keeps me on y toes, I love getting to meet new people and learn new things everyday.
Cons: Sometimes customer can be as evil as they come!

Related Job Salaries

Key Stats for Customer Relations Manager (CRM)

Gender

Female
78 %
Male
22 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 77 votes.
Less than 1 year
4%
1-4 years
41%
5-9 years
25%
10-19 years
23%
20 years or more
7%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relations Manager (CRM) Salaries

▲16%

▲8%

▲3%

National Average
$48,000

▼10%

Skills That Affect Customer Relations Manager (CRM) Salaries

Sales
▲21%

Strategic Marketing
▲10%

Oral / Verbal Communication
▲9%


Database Management & Reporting
▲7%

Customer Service Metrics
▲5%

National Average
$48,000



Event Planning
▼6%


Account Management
▼17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 77 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
25%
10-19 years
23%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 67%
vision benefits
Vision: 61%
no benefits
None: 18%
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