Customer Relations Managers in the United States can expect wages of $49K annually on average. Cash earnings for Customer Relations Managers — which occasionally include more than $12K from bonuses and more than $13K from profit sharing — stretch from around $30K to approximately $79K. Geography is the biggest factor affecting pay for this group, followed by career length. Most Customer Relations Managers survey respondents are women (75 percent). A strong majority enjoy medical while the larger part get dental coverage. Vision coverage is also available to more than half. Job satisfaction is high and work is enjoyable for most Customer Relations Managers. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$34,020 - $78,834
(Median)
$34K
$49K
$79K
MEDIAN: $49,383
10%
50%
90%

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$11.33 - $23.02
(Median)
$11
$15
$23
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27K$54K$81K
Salary
$34,020 - $78,834  
   
Bonus
$-0.48 - $11,544  
Profit Sharing
$146.81 - $13,021  
Commission
$2,392 - $33,935  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,824 - $79,360  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 371
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$11.33 - $23.02  
   
Overtime
$14.98 - $46.31  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$-0.48 - $11,544  
   
Commission
$2,392 - $33,935  
Profit Sharing
$146.81 - $13,021  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,824 - $79,360  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 117
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Job Description for Customer Relations Manager (CRM)

The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.

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Customer Relations Manager (CRM) Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

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Popular Skills for Customer Relations Manager (CRM)


Survey results suggest that Customer Relations Managers put a wide range of professional skills to use. Most notably, facility with Strategic Marketing, Operations Management, and Database Management & Reporting are correlated to pay that is significantly above average, leading to increases of 38 percent, 11 percent, and 9 percent, respectively. Skills that seem to negatively impact pay include Account Management, Event Planning, and Customer Service. Those educated in Customer Relations tend to be well versed in Customer Relationship Management (CRM).

Pay by Experience Level for Customer Relations Manager (CRM)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Respondents with less than five years' experience take home $43K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $49K. The average pay reported by folks with 10 to 20 years of experience is around $52K. People who have worked for more than 20 years report a median income of $55K, which is barely higher than the median for folks with 10 to 20 years of experience.

Pay Difference by Location

National Average: $47,053

Larger city markers indicate a job is popular in that location.

San Diego offers some of the highest pay in the country for Customer Relations Managers, 40 percent above the national average. Customer Relations Managers can also look forward to large paychecks in cities like Denver (+22 percent), Seattle (+17 percent), Washington (+8 percent), and Los Angeles (+5 percent). Compared to the national average, Miami Customer Relations Managers have considerably lower salaries, 23 percent below the national average to be exact. Location appears to be a major driving force in pay for those in this profession. Employers pay around 19 percent less in Austin and 15 percent less in Charlotte, below-median salaries for those in this field.

Customer Relations Manager (CRM) Reviews

What is it like working as a Customer Relations Manager (CRM)?

Customer Relations Manager (CRM) in Cortland:
"Love it."
Pros: Always busy! Keeps me on y toes, I love getting to meet new people and learn new things everyday.
Cons: Sometimes customer can be as evil as they come!

Related Job Salaries

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Experience Affects Customer Relations Manager (CRM) Salaries




National Average
$47,000


Skills That Affect Customer Relations Manager (CRM) Salaries

Strategic Marketing
up arrow 38%


Database Management & Reporting
up arrow 9%

Customer Service Metrics
up arrow 7%

Oral / Verbal Communication
up arrow 4%

Customer Relationship Management (CRM)
up arrow 2%

National Average
$47,000

Customer Relations
up arrow 4%


Event Planning
up arrow 14%

Account Management
up arrow 16%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 82 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
3%
1-4 years
42%
5-9 years
24%
10-19 years
23%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 65%
medical benefits
Vision: 58%
dental benefits
None: 19%
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