Customer relations supervisors work in almost every field in which goods or services are offered to customers. When customers have problems, these supervisors must report them to customer relations and may often attempt to resolve more complex issues, as well.
Those in this position are generally responsible for overseeing a customer relations team, so prior supervisory experience may be required by some employers. Educational requirements vary; some employers require applicants to have a college degree, while others require a high school diploma and prior work experience. Customer relations supervisors may also be in charge of creating training modules and administering training so other staff members can handle any problems which may arise.
Strong customer service skills are important for this position, as these supervisor often serve as front-line representatives of their companies. General computer skills are essential in order to document customer problems, administer correspondence, and create reports, and these supervisors may also use a variety of media to address customer concerns.
Those in this position not only address complaints, but also take customer suggestions via surveys, e-mail, phone, or in-person in order to improve their companies' services. Some jobs are carried out in an office, while others may be found in call-center environments. Some customer relations supervisors may occasionally be required to travel to meet with clients.
Customer Relations Supervisor Tasks
Recommends solutions for customers complaints.
Coordinates with other departments to resolve issues involving the customer services department.
Responsible for the staffing level of the department.
Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
Supervises the day-to-day activities of customer service department within established policies and procedures.