Earnings for Customer Relationship Management Administrators in the United States come in at around $55K per year on average. Career length and the particular city each impact pay for this group, with the former having the largest influence. Medical benefits are awarded to a large number, and a fair number earn dental coverage. Customer Relationship Management Administrators survey participants are largely women, dominating at 67 percent. The majority of Customer Relationship Management Administrators claim high levels of job satisfaction. This overview is based on answers to PayScale's salary questionnaire.
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$39,564 - $84,155
(Median)
$40K
$55K
$84K
MEDIAN: $54,549
10%
50%
90%

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$12.05 - $25.28
(Median)
$12
$19
$25
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$29K$58K$87K
Salary
$39,564 - $84,155  
   
Bonus
$147.95 - $9,123  
Profit Sharing
$3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,512 - $81,847  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 104
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$12.05 - $25.28  
   
Overtime
$18.55 - $32.11  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$147.95 - $9,123  
   
Profit Sharing
$3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,512 - $81,847  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 31
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Job Description for Customer Relationship Management (CRM) Administrator

Customer Relationship Management (CRM) administrators are responsible for bridging the gap between their employers' CRM computer systems and the users. CRM software is designed to help businesses manage customer data, marketing, customer support, business processes, automated sales, employee management, and other applications depending on the employer's size and business needs.

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Customer Relationship Management (CRM) Administrator Tasks

  • Evaluate and configure CRM system, and provide detailed end user documentation.
  • Provide technical support to end users, diagnosing and resolving problems.
  • Monitor data quality, data migrations, and data integration.
  • Gather, identify, and analyze CRM software requirements and ensure that they are met.
  • Assist in creation of long-term strategic goals for high data quality and appropriate data use.

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Pay by Experience Level for Customer Relationship Management (CRM) Administrator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Although individuals who have less than five years' experience earn $50K on average, people with five to 10 years benefit from a notably larger average of $62K. After working for 10 to 20 years, Customer Relationship Management Administrators make a median salary of $56K. Respondents who boast more than 20 years of experience can't seem to boast paychecks reflecting that extensive experience, though; veteran Customer Relationship Management Administrators report making only $42K on average.

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Experience Affects Customer Relationship Management (CRM) Administrator Salaries

Mid-Career
up arrow 18%

Experienced
up arrow 8%

National Average
$52,000


Late-Career
up arrow 19%

Skills That Affect Customer Relationship Management (CRM) Administrator Salaries

Microsoft Excel
up arrow 13%

Salesforce
up arrow 6%

National Average
$52,000

Customer Relationship Management (CRM)
up arrow 2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 14 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
6%
1-4 years
60%
5-9 years
21%
10-19 years
8%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 75%
medical benefits
Vision: 57%
dental benefits
None: 12%
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