Median pay for Customer Relationship Management Analysts in the United States is around $55K annually. Career duration is the biggest factor affecting pay for this group, followed by geography. Most enjoy medical while a large number get dental coverage. Vision coverage is also available to a strong majority. Job satisfaction is high and work is enjoyable for most Customer Relationship Management Analysts. Women are just slightly outnumbered, with male Customer Relationship Management Analysts making up 53 percent of survey respondents. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
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$37,488 - $81,124
$37K
$55K
$81K
MEDIAN: $55,041
10%
50%
90%

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$11.74 - $35.23
$12
$24
$35
MEDIAN: $23.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Salary
$37,488 - $81,124  
   
Bonus
$0.00 - $9,887  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,036 - $82,261  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 80
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$11.74 - $35.23  
   
Overtime
$27.10  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $9,887  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,036 - $82,261  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 12

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Job Description for Customer Relationship Management (CRM) Analyst

A customer relationship management analyst is a professional who works with a company or consulting firm to analyze consumer data and make recommendations regarding sales and customer service initiatives. While this person may typically work in an office, they may also work closely with customers and clients in a store environment. This position will typically keep traditional daytime, weekday hours. However, depending on the type of organization they are involved in, extended hours may be necessary.

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Customer Relationship Management (CRM) Analyst Tasks

  • Lead relationship with CRM product vendor and marketing vendors.
  • Lead data process from developing metadata to final customer delivery, documenting requirements at each stage.
  • Collect, analyze, and write periodic reports on new approaches, existing strategies, and potential shifts in the market.
  • Analyze and report on marketing initiatives, and present strategies and recommendations.

Customer Relationship Management (CRM) Analyst Job Listings

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Popular Skills for Customer Relationship Management (CRM) Analyst


Customer Relationship Management Analysts report using a pretty varied skill set on the job. Most notably, skills in Customer Relationship Management, Salesforce, Data Analysis, and Microsoft Excel are correlated to pay that is above average. Skills that seem to negatively impact pay include Microsoft Access and SQL. Competency in Customer Relationship Management frequently indicates knowledge of Microsoft Excel.

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Analyst

Gender

Female
47 %
Male
53 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
Less than 1 year
5%
1-4 years
59%
5-9 years
16%
10-19 years
15%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relationship Management (CRM) Analyst Salaries

Mid-Career
up arrow 32%

Experienced
up arrow 20%

National Average
$56,000


Skills That Affect Customer Relationship Management (CRM) Analyst Salaries


Salesforce
up arrow 3%

Data Analysis
up arrow 2%

National Average
$56,000

Microsoft Excel
up arrow 3%

SQL
up arrow 5%

Microsoft Access
up arrow 16%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
47 %
Male
53 %

Years of Experience

Less than 1 year
5%
1-4 years
59%
5-9 years
16%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 82%
vision benefits
Vision: 74%
dental benefits
None: 9%
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