Customer Relationship Management (CRM) Analyst Salary

Pay for Customer Relationship Management Analysts in the United States sits in the ballpark of $58K annually. Residence is the biggest factor affecting pay for this group, followed by tenure. Nearly all receive medical and dental insurance and a strong majority get vision insurance. The majority of Customer Relationship Management Analysts claim high levels of job satisfaction. Male Customer Relationship Management Analysts are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 54 percent of the field. This report is based on responses to the PayScale salary survey.
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$39,587 - $81,731
$40K
$58K
$82K
MEDIAN: $58,410
10%
50%
90%

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$15.15 - $24.70
$20
MEDIAN: $20.50
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Salary
$39,587 - $81,731  
   
Bonus
$0.00 - $10,310  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,393 - $83,440  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 73
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$20.50  
   
Overtime
$37.50  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $10,310  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,393 - $83,440  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 9

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United States (change)

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Job Description for Customer Relationship Management (CRM) Analyst

A customer relationship management analyst is a professional who works with a company or consulting firm to analyze consumer data and make recommendations regarding sales and customer service initiatives. While this person may typically work in an office, they may also work closely with customers and clients in a store environment. This position will typically keep traditional daytime, weekday hours. However, depending on the type of organization they are involved in, extended hours may be necessary.

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Customer Relationship Management (CRM) Analyst Tasks

  • Lead relationship with CRM product vendor and marketing vendors.
  • Lead data process from developing metadata to final customer delivery, documenting requirements at each stage.
  • Collect, analyze, and write periodic reports on new approaches, existing strategies, and potential shifts in the market.
  • Analyze and report on marketing initiatives, and present strategies and recommendations.

Customer Relationship Management (CRM) Analyst Job Listings

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Popular Skills for Customer Relationship Management (CRM) Analyst


Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Customer Relationship Management, Microsoft Excel, Salesforce, and SQL are correlated to pay that is above average. Skills that seem to negatively impact pay include Microsoft Access. Customer Relationship Management and Microsoft Excel are correlating skills — those who know the former usually know the latter.

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Analyst

Gender

Female
46 %
Male
54 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.
Less than 1 year
10%
1-4 years
57%
5-9 years
15%
10-19 years
15%
20 years or more
4%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relationship Management (CRM) Analyst Salaries

Mid-Career
▲30%

Experienced
▲16%

National Average
$58,000

▼10%

Skills That Affect Customer Relationship Management (CRM) Analyst Salaries


Microsoft Excel
▲1%

Salesforce
▲1%

National Average
$58,000

SQL
▼1%

Data Analysis
▼2%

Microsoft Access
▼20%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.

Gender

Female
46 %
Male
54 %

Years of Experience

Less than 1 year
10%
1-4 years
57%
5-9 years
15%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 86%
vision benefits
Vision: 76%
no benefits
None: 8%
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