Customer Relationship Management (CRM) Analyst Salary

The average Customer Relationship Management Analyst in the United States earns approximately $58K per year. Geographic location and years of experience each impact pay for this group, with the former having the largest influence. A large number enjoy medical while most get dental coverage. Vision coverage is also available to a fair number. Men make up a slight majority of Customer Relationship Management Analysts (53 percent) who responded to the survey. Most workers in this position report high levels of job satisfaction. The figures in this rundown are based on the results of PayScale's salary questionnaire.
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$38,838 - $81,808
$39K
$58K
$82K
MEDIAN: $58,499
10%
50%
90%

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$11.66 - $29.59
$12
$21
$30
MEDIAN: $21.03
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Salary
$38,838 - $81,808  
   
Bonus
$0.00 - $9,955  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,352 - $83,120  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 69
© PayScale, Inc. @ www.payscale.com
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$11.66 - $29.59  
   
Overtime
$36.85  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $9,955  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,352 - $83,120  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 11
© PayScale, Inc. @ www.payscale.com

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United States (change)

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Job Description for Customer Relationship Management (CRM) Analyst

A customer relationship management analyst is a professional who works with a company or consulting firm to analyze consumer data and make recommendations regarding sales and customer service initiatives. While this person may typically work in an office, they may also work closely with customers and clients in a store environment. This position will typically keep traditional daytime, weekday hours. However, depending on the type of organization they are involved in, extended hours may be necessary.

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Customer Relationship Management (CRM) Analyst Tasks

  • Lead relationship with CRM product vendor and marketing vendors.
  • Lead data process from developing metadata to final customer delivery, documenting requirements at each stage.
  • Collect, analyze, and write periodic reports on new approaches, existing strategies, and potential shifts in the market.
  • Analyze and report on marketing initiatives, and present strategies and recommendations.

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Popular Skills for Customer Relationship Management (CRM) Analyst


Survey results suggest that Customer Relationship Management Analysts use a fairly large toolkit of professional skills. Most notably, skills in Customer Relationship Management, Microsoft Excel, Salesforce, and SQL are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Access. Competency in Customer Relationship Management frequently indicates knowledge of Microsoft Excel.

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Analyst

Gender

Female
47 %
Male
53 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.
Less than 1 year
9%
1-4 years
63%
5-9 years
10%
10-19 years
15%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relationship Management (CRM) Analyst Salaries

Mid-Career
▲31%

Experienced
▲17%

National Average
$58,000

▼9%

Skills That Affect Customer Relationship Management (CRM) Analyst Salaries


Microsoft Excel
▲2%

Salesforce
▲2%

SQL
▼0%

National Average
$58,000

Data Analysis
▼1%

Microsoft Access
▼19%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.

Gender

Female
47 %
Male
53 %

Years of Experience

Less than 1 year
9%
1-4 years
63%
5-9 years
10%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 84%
vision benefits
Vision: 76%
dental benefits
None: 9%
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