Average Customer Relationship Management Analysts in the United States make around $56K per year. Career duration and the particular city each impact pay for this group, with the former having the largest influence. Men make up a slight majority of Customer Relationship Management Analysts (51 percent) who responded to the survey. Most Customer Relationship Management Analysts like their work and job satisfaction is high. Almost all enjoy medical while a large number get dental coverage. Vision coverage is also available to a fair number. This snapshot results from replies to PayScale's salary survey.
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$38,069 - $81,934
$38K
$56K
$82K
MEDIAN: $56,281
10%
50%
90%

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$11.85 - $35.12
$12
$22
$35
MEDIAN: $22.49
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Salary
$38,069 - $81,934  
   
Bonus
$0.00 - $9,910  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,855 - $82,849  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 76
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$11.85 - $35.12  
   
Overtime
$32.25  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $9,910  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,855 - $82,849  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 13

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United States (change)

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Job Description for Customer Relationship Management (CRM) Analyst

A customer relationship management analyst is a professional who works with a company or consulting firm to analyze consumer data and make recommendations regarding sales and customer service initiatives. While this person may typically work in an office, they may also work closely with customers and clients in a store environment. This position will typically keep traditional daytime, weekday hours. However, depending on the type of organization they are involved in, extended hours may be necessary.

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Customer Relationship Management (CRM) Analyst Tasks

  • Lead relationship with CRM product vendor and marketing vendors.
  • Lead data process from developing metadata to final customer delivery, documenting requirements at each stage.
  • Collect, analyze, and write periodic reports on new approaches, existing strategies, and potential shifts in the market.
  • Analyze and report on marketing initiatives, and present strategies and recommendations.

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Popular Skills for Customer Relationship Management (CRM) Analyst


Survey results suggest that Customer Relationship Management Analysts put a wide range of professional skills to use. Most notably, skills in Customer Relationship Management, Salesforce, SQL, and Data Analysis are correlated to pay that is above average, with boosts of 7 percent, 6 percent, 5 percent, and 5 percent, respectively. Skills that seem to negatively impact pay include Microsoft Access. Customer Relationship Management and Microsoft Excel are also commonly seen together.

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Analyst

Gender

Female
49 %
Male
51 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
060
Less than 1 year
7%
1-4 years
61%
5-9 years
13%
10-19 years
16%
20 years or more
3%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relationship Management (CRM) Analyst Salaries

Mid-Career
up arrow 33%

Experienced
up arrow 19%

National Average
$57,000


Skills That Affect Customer Relationship Management (CRM) Analyst Salaries


Salesforce
up arrow 6%

SQL
up arrow 5%

Microsoft Excel
0%

Data Analysis
0%

National Average
$57,000

Microsoft Access
up arrow 18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
49 %
Male
51 %

Years of Experience

Less than 1 year
7%
1-4 years
61%
5-9 years
13%
10-19 years
16%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 84%
vision benefits
Vision: 76%
dental benefits
None: 8%
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