Customer Relationship Management (CRM) Application Administrator Salary
Customer Relationship Management Application Administrators in the United States take home an average $59K per year. Career duration and the particular city each impact pay for this group, with the former having the largest influence. Most workers in this position report high levels of job satisfaction. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 50 percent. Male Customer Relationship Management Application Administrators are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 50 percent of the field. Health benefits are not claimed by all — just under a fourth lack any form of coverage — but a fair number have medical insurance, and a strong majority have dental, too. The data for this synopsis comes from respondents who took the PayScale salary survey.
|Salary||$41,765 - $88,084|
|Bonus||$0.00 - $4,000|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$41,039 - $90,698|
|Bonus||$0.00 - $4,000|
|Total Pay (||$41,039 - $90,698|
Job Description for Customer Relationship Management (CRM) Application Administrator
Customer relationship management (CRM) application administrators are responsible for designing, creating, maintaining, customizing, and updating a company's CRM interface so that employees can efficiently and effectively use it. The CRM application administrator must be able to communicate with colleagues, often rely on their input to keep the CRM software applications up to date and in line with user needs. They are also responsible for working with and training the employees on the CRM software, troubleshooting software-related problems, meeting with management about software updates, and preparing budgets related to CRM infrastructure. The application administrator typically works in an office setting during regular business hours, although alternative and/or additional hours may be required depending on the needs of the employer.Read More...
A CRM application administrator must be highly skilled with CRM software and have professional experience working with it. They also generally need at least a bachelor's degree, preferably in a business- or technology-related field. They should also be knowledgeable about database development, information technology (IT) infrastructure, and business programming. An application administrator often benefits from continuing his or her education periodically; technology is constantly transforming, and it is important to keep up to date with any changes.
Customer Relationship Management (CRM) Application Administrator Tasks
- Use CRM application to create and maintain picklists, campaigns, dialogs, and reports.
- Configure the system for new clients, projects, or to resolve inconsistencies.
- Monitor data integrity within the CRM as well as maintaining documentation.
- Work with users to provide training, solve problems, and correct errors.
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