Customer Relationship Management (CRM) Application Administrator Salary

Median pay for Customer Relationship Management Application Administrators in the United States is around $55K annually. Compensation ranges between $36K and $90K per year. Career duration is the biggest factor affecting pay for this group, followed by geography. Male Customer Relationship Management Application Administrators are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 50 percent of the field. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the greater part. For the most part, Customer Relationship Management Application Administrators enjoy their work and report high levels of job satisfaction. The data in this summary comes from the PayScale salary survey.

$37,737 - $84,014

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$12.91 - $40.85

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$31K$62K$93K
Salary
$37,737 - $84,014  
   
Bonus
$0.00 - $10,199  
Profit Sharing
$1,675 - $6,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,499 - $90,016  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 175
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19$38$57
Hourly Rate
$12.91 - $40.85  
   
Overtime
$4.89 - $54.39  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $10,199  
   
Profit Sharing
$1,675 - $6,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,499 - $90,016  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 28
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Job Description for Customer Relationship Management (CRM) Application Administrator

Customer relationship management (CRM) application administrators are responsible for designing, creating, maintaining, customizing, and updating a company's CRM interface so that employees can efficiently and effectively use it. The CRM application administrator must be able to communicate with colleagues, often rely on their input to keep the CRM software applications up to date and in line with user needs. They are also responsible for working with and training the employees on the CRM software, troubleshooting software-related problems, meeting with management about software updates, and preparing budgets related to CRM infrastructure. The application administrator typically works in an office setting during regular business hours, although alternative and/or additional hours may be required depending on the needs of the employer.

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Customer Relationship Management (CRM) Application Administrator Tasks

  • Monitor data integrity within the CRM as well as maintaining documentation.
  • Work with users to provide training, solve problems, and correct errors.
  • Use CRM application to create and maintain picklists, campaigns, dialogs, and reports.
  • Configure the system for new clients, projects, or to resolve inconsistencies.

Customer Relationship Management (CRM) Application Administrator Job Listings

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Survey takers who work as Customer Relationship Management Application Administrators typically report just a few professional skills. Those who have experience with Customer Relationship Management, Microsoft Excel, and Data Analysis can expect to be compensated well for these skills. Skills that seem to negatively impact pay include Data Analysis. Competency in Customer Relationship Management frequently indicates knowledge of Data Analysis.

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Experience Affects Customer Relationship Management (CRM) Application Administrator Salaries

Experienced
up arrow 35%

Mid-Career
up arrow 11%

National Average
$56,000

Entry-Level
up arrow 3%

Skills That Affect Customer Relationship Management (CRM) Application Administrator Salaries

Customer Relationship Management (CRM)
up arrow 2%

National Average
$56,000

Microsoft Excel
up arrow 1%

Data Analysis
up arrow 12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 44 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
3%
1-4 years
45%
5-9 years
29%
10-19 years
19%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 73%
vision benefits Vision: 62% employee benefits None: 11%
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