Customer Relationship Management (CRM) Application Administrator Salary (United States)

A Customer Relationship Management (CRM) Application Administrator earns an average salary of $55,721 per year. People in this job generally don't have more than 20 years' experience. Experience has a moderate effect on income for this job.
Customer Relationship Management (CRM) Application Administrator Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$38,551 - $85,360
(Median)
39K
47K
56K
69K
85K
MEDIAN: $55,720
10%
25%
50%
75%
90%
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Customer Relationship Management (CRM) Application Administrator Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$13.66 - $39.38
(Median)
14
17
22
29
39
MEDIAN: $21.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$38,551 - $85,360  
   
Bonus
$0.00 - $10,027  
Profit Sharing
$1,175 - $6,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,469 - $90,592  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 164
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$13.66 - $39.38  
   
Overtime
$4.97 - $51.34  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $10,027  
   
Profit Sharing
$1,175 - $6,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,469 - $90,592  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 29
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Job Description for Customer Relationship Management (CRM) Application Administrator

Customer relationship management (CRM) application administrators are responsible for designing, creating, maintaining, customizing, and updating a company's CRM interface so that employees can efficiently and effectively use it. The CRM application administrator must be able to communicate with colleagues, often rely on their input to keep the CRM software applications up to date and in line with user needs. They are also responsible for working with and training the employees on the CRM software, troubleshooting software-related problems, meeting with management about software updates, and preparing budgets related to CRM infrastructure. The application administrator typically works in an office setting during regular business hours, although alternative and/or additional hours may be required depending on the needs of the employer.
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Customer Relationship Management (CRM) Application Administrator Tasks
  • Monitor data integrity within the CRM as well as maintaining documentation.
  • Work with users to provide training, solve problems, and correct errors.
  • Use CRM application to create and maintain picklists, campaigns, dialogs, and reports.
  • Configure the system for new clients, projects, or to resolve inconsistencies.

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Experience Affects Customer Relationship Management (CRM) Application Administrator Salaries

Experienced
up arrow 36%
Mid-Career
up arrow 16%
National Average
$57,000
Entry-Level
up arrow 5%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 53 votes.

Gender

Female
49%
female alumni
 
Male
51%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
44%
5-9 years
33%
10-19 years
17%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 91% dental benefits Dental: 79%
vision benefits Vision: 66% employee benefits None: 7%