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Customer Relationship Management (CRM) Application Administrator Salary

Median pay for Customer Relationship Management Application Administrators in the United States is around $55K annually. The bottom of the pay range sits near $36K, and the top verges on $91K per year. Career length is the biggest factor affecting pay for this group, followed by geography. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the larger part. Job satisfaction for Customer Relationship Management Application Administrators is high. Women make up a slight majority of Customer Relationship Management Application Administrators (51 percent) survey respondents. This report is based on answers to PayScale's salary questionnaire.

$37,620 - $84,947
(Median)
$38K
$55K
$85K
MEDIAN: $55,206
10%
50%
90%

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$11.20 - $40.69
(Median)
$11
$22
$41
MEDIAN: $21.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$37,620 - $84,947  
   
Bonus
$0.00 - $10,199  
Profit Sharing
$1,675 - $6,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,163 - $90,950  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 172
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$11.20 - $40.69  
   
Overtime
$4.93 - $53.99  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $10,199  
   
Profit Sharing
$1,675 - $6,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,163 - $90,950  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 29
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Job Description for Customer Relationship Management (CRM) Application Administrator

Customer relationship management (CRM) application administrators are responsible for designing, creating, maintaining, customizing, and updating a company's CRM interface so that employees can efficiently and effectively use it. The CRM application administrator must be able to communicate with colleagues, often rely on their input to keep the CRM software applications up to date and in line with user needs. They are also responsible for working with and training the employees on the CRM software, troubleshooting software-related problems, meeting with management about software updates, and preparing budgets related to CRM infrastructure. The application administrator typically works in an office setting during regular business hours, although alternative and/or additional hours may be required depending on the needs of the employer.

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Customer Relationship Management (CRM) Application Administrator Tasks

  • Monitor data integrity within the CRM as well as maintaining documentation.
  • Work with users to provide training, solve problems, and correct errors.
  • Use CRM application to create and maintain picklists, campaigns, dialogs, and reports.
  • Configure the system for new clients, projects, or to resolve inconsistencies.

Customer Relationship Management (CRM) Application Administrator Job Listings

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Typical Customer Relationship Management Application Administrators report a focused set of job skills. Those who have experience with Customer Relationship Management, Microsoft Excel, and Data Analysis can expect to be compensated well for these skills. Skills that seem to negatively impact pay include Data Analysis. Aptitude in Customer Relationship Management tends to also indicate an understanding of Data Analysis.

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Experience Affects Customer Relationship Management (CRM) Application Administrator Salaries

Experienced
up arrow 36%

Mid-Career
up arrow 14%

National Average
$56,000

Entry-Level
up arrow 4%

Skills That Affect Customer Relationship Management (CRM) Application Administrator Salaries

Customer Relationship Management (CRM)
up arrow 2%

National Average
$56,000

Microsoft Excel
up arrow 1%

Data Analysis
up arrow 14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 45 votes.

Gender

Female
51 %
Male
49 %

Years of Experience

Less than 1 year
3%
1-4 years
46%
5-9 years
29%
10-19 years
18%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 73%
vision benefits Vision: 62% employee benefits None: 11%
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