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Customer Relationship Management (CRM) Application Administrator Salary

The average Customer Relationship Management Application Administrator in the United States can expect to rake in roughly $55K annually. The pay spectrum stretches from $36K to $91K per year. Experience level is the biggest factor affecting pay for this group, followed by geography. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 51 percent. Most Customer Relationship Management Application Administrators like their work and job satisfaction is high. Medical benefits are awarded to most, and a strong majority earn dental coverage. The data for this synopsis comes from respondents who took the PayScale salary survey.

$37,658 - $84,870
(Median)
$38K
$55K
$85K
MEDIAN: $55,312
10%
50%
90%

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$11.20 - $40.69
(Median)
$11
$22
$41
MEDIAN: $21.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$37,658 - $84,870  
   
Bonus
$0.00 - $10,186  
Profit Sharing
$1,675 - $6,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,192 - $90,877  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 173
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$11.20 - $40.69  
   
Overtime
$4.93 - $53.99  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $10,186  
   
Profit Sharing
$1,675 - $6,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,192 - $90,877  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 29

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United States (change)


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Job Description for Customer Relationship Management (CRM) Application Administrator

Customer relationship management (CRM) application administrators are responsible for designing, creating, maintaining, customizing, and updating a company's CRM interface so that employees can efficiently and effectively use it. The CRM application administrator must be able to communicate with colleagues, often rely on their input to keep the CRM software applications up to date and in line with user needs. They are also responsible for working with and training the employees on the CRM software, troubleshooting software-related problems, meeting with management about software updates, and preparing budgets related to CRM infrastructure. The application administrator typically works in an office setting during regular business hours, although alternative and/or additional hours may be required depending on the needs of the employer.

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Customer Relationship Management (CRM) Application Administrator Tasks

  • Monitor data integrity within the CRM as well as maintaining documentation.
  • Work with users to provide training, solve problems, and correct errors.
  • Use CRM application to create and maintain picklists, campaigns, dialogs, and reports.
  • Configure the system for new clients, projects, or to resolve inconsistencies.

Customer Relationship Management (CRM) Application Administrator Job Listings

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Survey takers who work as Customer Relationship Management Application Administrators typically report just a few professional skills. Those who have experience with Customer Relationship Management, Microsoft Excel, and Data Analysis can expect to be compensated well for these skills. Skills that are correlated to lower pay, on the other hand, include Data Analysis. Customer Relationship Management and Data Analysis are also commonly seen together.

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United States (change)

Experience Affects Customer Relationship Management (CRM) Application Administrator Salaries

Experienced
up arrow 35%

Mid-Career
up arrow 13%

National Average
$56,000

Entry-Level
up arrow 4%

Skills That Affect Customer Relationship Management (CRM) Application Administrator Salaries

Customer Relationship Management (CRM)
up arrow 2%

National Average
$56,000

Microsoft Excel
up arrow 1%

Data Analysis
up arrow 14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 47 votes.

Gender

Female
51 %
Male
49 %

Years of Experience

Less than 1 year
3%
1-4 years
46%
5-9 years
30%
10-19 years
18%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 73%
vision benefits Vision: 62% employee benefits None: 11%
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