Customer Relationship Management (CRM) Application Administrator Salary

Customer Relationship Management Application Administrators in the United States take home an average $59K per year. Career duration and the particular city each impact pay for this group, with the former having the largest influence. Most workers in this position report high levels of job satisfaction. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 50 percent. Male Customer Relationship Management Application Administrators are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 50 percent of the field. Health benefits are not claimed by all — just under a fourth lack any form of coverage — but a fair number have medical insurance, and a strong majority have dental, too. The data for this synopsis comes from respondents who took the PayScale salary survey.

$41,765 - $88,084
$42K
$59K
$88K
MEDIAN: $58,773
10%
50%
90%

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$15.50 - $36.44
$32
MEDIAN: $32.00
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$31K$62K$93K
Salary
$41,765 - $88,084  
   
Bonus
$0.00 - $4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,039 - $90,698  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 40
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$32.00  
   
Overtime
$38.94  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $4,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,039 - $90,698  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 5

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Job Description for Customer Relationship Management (CRM) Application Administrator

Customer relationship management (CRM) application administrators are responsible for designing, creating, maintaining, customizing, and updating a company's CRM interface so that employees can efficiently and effectively use it. The CRM application administrator must be able to communicate with colleagues, often rely on their input to keep the CRM software applications up to date and in line with user needs. They are also responsible for working with and training the employees on the CRM software, troubleshooting software-related problems, meeting with management about software updates, and preparing budgets related to CRM infrastructure. The application administrator typically works in an office setting during regular business hours, although alternative and/or additional hours may be required depending on the needs of the employer.

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Customer Relationship Management (CRM) Application Administrator Tasks

  • Use CRM application to create and maintain picklists, campaigns, dialogs, and reports.
  • Configure the system for new clients, projects, or to resolve inconsistencies.
  • Monitor data integrity within the CRM as well as maintaining documentation.
  • Work with users to provide training, solve problems, and correct errors.

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Key Stats for Customer Relationship Management (CRM) Application Administrator

Gender

Female
50 %
Male
50 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.
1-4 years
44%
5-9 years
29%
10-19 years
22%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relationship Management (CRM) Application Administrator Salaries

Experienced
▲21%

Mid-Career
▲7%

National Average
$59,000

Entry-Level
▼5%

Skills That Affect Customer Relationship Management (CRM) Application Administrator Salaries

National Average
$59,000


Microsoft Excel
▼7%

Data Analysis
▼19%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

1-4 years
44%
5-9 years
29%
10-19 years
22%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 70%
vision benefits
Vision: 54%
dental benefits
None: 22%
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