Earnings for Customer Relationship Management Application Administrators in the United States come in at around $55K per year on average. Experience level and the particular city each impact pay for this group, with the former having the largest influence. Unfortunately, some people in this line of work are without benefits — just over a fifth lack coverage. On the flip side, a fair number have medical insurance and a majority receive dental plans. Women are just slightly outnumbered, with male Customer Relationship Management Application Administrators making up 50 percent of survey respondents. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 50 percent. Job satisfaction for Customer Relationship Management Application Administrators is high. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$36,747 - $86,421
$37K
$55K
$86K
MEDIAN: $55,429
10%
50%
90%

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$12.77 - $35.61
$26
MEDIAN: $26.00
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Salary
$36,747 - $86,421  
   
Bonus
$0.00 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,905 - $89,054  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 56
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$26.00  
   
Overtime
$38.94  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $5,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,905 - $89,054  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 6

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United States (change)

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Job Description for Customer Relationship Management (CRM) Application Administrator

Customer relationship management (CRM) application administrators are responsible for designing, creating, maintaining, customizing, and updating a company's CRM interface so that employees can efficiently and effectively use it. The CRM application administrator must be able to communicate with colleagues, often rely on their input to keep the CRM software applications up to date and in line with user needs. They are also responsible for working with and training the employees on the CRM software, troubleshooting software-related problems, meeting with management about software updates, and preparing budgets related to CRM infrastructure. The application administrator typically works in an office setting during regular business hours, although alternative and/or additional hours may be required depending on the needs of the employer.

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Customer Relationship Management (CRM) Application Administrator Tasks

  • Use CRM application to create and maintain picklists, campaigns, dialogs, and reports.
  • Configure the system for new clients, projects, or to resolve inconsistencies.
  • Monitor data integrity within the CRM as well as maintaining documentation.
  • Work with users to provide training, solve problems, and correct errors.

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Key Stats for Customer Relationship Management (CRM) Application Administrator

Gender

Female
50 %
Male
50 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
048
1-4 years
48%
5-9 years
27%
10-19 years
21%
20 years or more
3%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relationship Management (CRM) Application Administrator Salaries

Experienced
up arrow 20%

Mid-Career
up arrow 10%

National Average
$56,000

Entry-Level
up arrow 9%

Skills That Affect Customer Relationship Management (CRM) Application Administrator Salaries

Customer Relationship Management (CRM)
0%

National Average
$56,000

Microsoft Excel
up arrow 1%

Data Analysis
up arrow 13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

1-4 years
48%
5-9 years
27%
10-19 years
21%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 69%
vision benefits
Vision: 52%
dental benefits
None: 23%
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