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Customer Relationship Management (CRM) Application Administrator Salary (United States)

Customer Relationship Management Application Administrators in the United States can expect to earn an average of $55K per year. Lower pay rates hover around $37K, and the higher rates verge on $90K per year. Experience level and the particular city each impact pay for this group, with the former having the largest influence. The majority of Customer Relationship Management Application Administrators claim high levels of job satisfaction. Men make up a slight majority of Customer Relationship Management Application Administrators (52 percent) who responded to the survey. Almost all report receiving medical coverage from their employers and a fair number collect dental insurance. This snapshot results from replies to PayScale's salary survey.
Customer Relationship Management (CRM) Application Administrator Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$38,986 - $84,522
(Median)
39K
47K
55K
69K
85K
MEDIAN: $55,146
10%
25%
50%
75%
90%
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Customer Relationship Management (CRM) Application Administrator Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$13.81 - $40.55
(Median)
14
22
34
41
MEDIAN: $21.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$38,986 - $84,522  
   
Bonus
$0.00 - $10,078  
Profit Sharing
$1,965 - $5,087  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,224 - $90,372  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 169
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$13.81 - $40.55  
   
Overtime
$4.93 - $53.99  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $10,078  
   
Profit Sharing
$1,965 - $5,087  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,224 - $90,372  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 30
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Job Description for Customer Relationship Management (CRM) Application Administrator

Customer relationship management (CRM) application administrators are responsible for designing, creating, maintaining, customizing, and updating a company's CRM interface so that employees can efficiently and effectively use it. The CRM application administrator must be able to communicate with colleagues, often rely on their input to keep the CRM software applications up to date and in line with user needs. They are also responsible for working with and training the employees on the CRM software, troubleshooting software-related problems, meeting with management about software updates, and preparing budgets related to CRM infrastructure. The application administrator typically works in an office setting during regular business hours, although alternative and/or additional hours may be required depending on the needs of the employer.
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Customer Relationship Management (CRM) Application Administrator Tasks
  • Monitor data integrity within the CRM as well as maintaining documentation.
  • Work with users to provide training, solve problems, and correct errors.
  • Use CRM application to create and maintain picklists, campaigns, dialogs, and reports.
  • Configure the system for new clients, projects, or to resolve inconsistencies.

Customer Relationship Management (CRM) Application Administrator Job Listings

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Professional skills reported by Customer Relationship Management Application Administrators are few in number. Customer Relationship Management and Microsoft Excel are considered valuable skills and can increase employee pay.

Pay Difference By Location

Houston
up arrow 17%
National Average
$56,000
Los Angeles
up arrow 10%
Larger circles over a city indicate a job is popular in that location.
Customer Relationship Management Application Administrators will find that Houston offers an impressive pay rate, one which exceeds the national average by 17 percent. The smallest paychecks in the market, 10 percent south of the national average, can be found in Los Angeles.

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Experience Affects Customer Relationship Management (CRM) Application Administrator Salaries

Experienced
up arrow 35%
Mid-Career
up arrow 10%
National Average
$56,000
Entry-Level
up arrow 3%

Skills That Affect Customer Relationship Management (CRM) Application Administrator Salaries

Customer Relationship Management (CRM)
up arrow 3%
National Average
$56,000
Microsoft Excel
up arrow 1%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 50 votes.

Gender

Female
48%
female alumni
 
Male
52%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
42%
5-9 years
33%
10-19 years
18%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 92% dental benefits Dental: 77%
vision benefits Vision: 65% employee benefits None: 8%