Customer Relationship Management (CRM) Application Administrator Salary

Pay for Customer Relationship Management Application Administrators in the United States sits in the ballpark of $56K annually. The pay spectrum stretches from $36K to $92K per year. Career duration is the biggest factor affecting pay for this group, followed by geography. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to a majority. Male Customer Relationship Management Application Administrators are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 57 percent of the field. Job satisfaction is reported as high by the vast majority of workers.

$37,291 - $87,040
(Median)
$37K
$56K
$87K
MEDIAN: $56,121
10%
50%
90%

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$13.00 - $40.69
(Median)
$13
$22
$41
MEDIAN: $22.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$31K$62K$93K
Salary
$37,291 - $87,040  
   
Bonus
$0.00 - $9,868  
Profit Sharing
$3,250  
Commission
$0.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,289 - $92,392  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 163
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19$38$57
Hourly Rate
$13.00 - $40.69  
   
Overtime
$4.85 - $54.88  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,868  
   
Commission
$0.00  
Profit Sharing
$3,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,289 - $92,392  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 29
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Job Description for Customer Relationship Management (CRM) Application Administrator

Customer relationship management (CRM) application administrators are responsible for designing, creating, maintaining, customizing, and updating a company's CRM interface so that employees can efficiently and effectively use it. The CRM application administrator must be able to communicate with colleagues, often rely on their input to keep the CRM software applications up to date and in line with user needs. They are also responsible for working with and training the employees on the CRM software, troubleshooting software-related problems, meeting with management about software updates, and preparing budgets related to CRM infrastructure. The application administrator typically works in an office setting during regular business hours, although alternative and/or additional hours may be required depending on the needs of the employer.

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Customer Relationship Management (CRM) Application Administrator Tasks

  • Monitor data integrity within the CRM as well as maintaining documentation.
  • Work with users to provide training, solve problems, and correct errors.
  • Use CRM application to create and maintain picklists, campaigns, dialogs, and reports.
  • Configure the system for new clients, projects, or to resolve inconsistencies.

Customer Relationship Management (CRM) Application Administrator Job Listings

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Customer Relationship Management Application Administrators who responded to the survey report just a handful of professional skills. Those who have experience with Customer Relationship Management, Microsoft Excel, and Data Analysis can expect to be compensated well for these skills. Skills that seem to negatively impact pay include Data Analysis. Data Analysis is a skill commonly found among those who know Customer Relationship Management.

Related Job Salaries

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Experience Affects Customer Relationship Management (CRM) Application Administrator Salaries

Experienced
up arrow 33%

Mid-Career
up arrow 11%

National Average
$57,000

Entry-Level
up arrow 6%

Skills That Affect Customer Relationship Management (CRM) Application Administrator Salaries

Customer Relationship Management (CRM)
up arrow 2%

National Average
$57,000

Microsoft Excel
up arrow 3%

Data Analysis
up arrow 15%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 39 votes.

Gender

Female
43 %
Male
57 %

Years of Experience

Less than 1 year
2%
1-4 years
46%
5-9 years
26%
10-19 years
21%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 71%
medical benefits
Vision: 63%
dental benefits
None: 12%
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