Customer Relationship Management (CRM) Application Administrator Salary

Customer Relationship Management Application Administrators in the United States take home an average $55K annually. Compensation ranges between $37K and $91K per year. Career length is the biggest factor affecting pay for this group, followed by geography. Women Customer Relationship Management Application Administrators who took the survey just slightly outnumber men. Women are just slightly outnumbered, with male Customer Relationship Management Application Administrators making up 50 percent of survey respondents. Medical benefits are awarded to most, and a strong majority earn dental coverage. For the most part, Customer Relationship Management Application Administrators enjoy their work and report high levels of job satisfaction.

$37,778 - $84,695
(Median)
$38K
$55K
$85K
MEDIAN: $55,093
10%
50%
90%

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$12.91 - $40.85
(Median)
$13
$22
$41
MEDIAN: $22.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$37,778 - $84,695  
   
Bonus
$0.00 - $10,199  
Profit Sharing
$1,675 - $6,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,527 - $90,727  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 176
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19$38$57
Hourly Rate
$12.91 - $40.85  
   
Overtime
$4.89 - $54.39  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $10,199  
   
Profit Sharing
$1,675 - $6,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,527 - $90,727  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 28
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Job Description for Customer Relationship Management (CRM) Application Administrator

Customer relationship management (CRM) application administrators are responsible for designing, creating, maintaining, customizing, and updating a company's CRM interface so that employees can efficiently and effectively use it. The CRM application administrator must be able to communicate with colleagues, often rely on their input to keep the CRM software applications up to date and in line with user needs. They are also responsible for working with and training the employees on the CRM software, troubleshooting software-related problems, meeting with management about software updates, and preparing budgets related to CRM infrastructure. The application administrator typically works in an office setting during regular business hours, although alternative and/or additional hours may be required depending on the needs of the employer.

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Customer Relationship Management (CRM) Application Administrator Tasks

  • Monitor data integrity within the CRM as well as maintaining documentation.
  • Work with users to provide training, solve problems, and correct errors.
  • Use CRM application to create and maintain picklists, campaigns, dialogs, and reports.
  • Configure the system for new clients, projects, or to resolve inconsistencies.

Customer Relationship Management (CRM) Application Administrator Job Listings

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Just a handful of professional skills are reported by Customer Relationship Management Application Administrators who took the survey. Those who have experience with Customer Relationship Management, Microsoft Excel, and Data Analysis can expect to be compensated well for these skills. Skills that are correlated to lower pay, on the other hand, include Data Analysis. Data Analysis is a skill commonly found among those who know Customer Relationship Management.

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Experience Affects Customer Relationship Management (CRM) Application Administrator Salaries

Experienced
up arrow 35%

Mid-Career
up arrow 12%

National Average
$56,000

Entry-Level
up arrow 3%

Skills That Affect Customer Relationship Management (CRM) Application Administrator Salaries

Customer Relationship Management (CRM)
up arrow 2%

National Average
$56,000

Microsoft Excel
up arrow 1%

Data Analysis
up arrow 13%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 45 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
3%
1-4 years
45%
5-9 years
29%
10-19 years
19%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 73%
vision benefits Vision: 62% employee benefits None: 11%
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