Customer Relationship Management Application Administrators in the United States take home an average $54K annually. Experience level is the biggest factor affecting pay for this group, followed by geography. Though the majority of Customer Relationship Management Application Administrators do not report high levels of job satisfaction, most are moderately content with their role. A strong majority report receiving medical coverage from their employers and a fair number collect dental insurance. Men make up a slight majority of Customer Relationship Management Application Administrators (53 percent) who responded to the survey.

$37,416 - $80,619
(Median)
$37K
$54K
$81K
MEDIAN: $54,169
10%
50%
90%

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$12.77 - $35.61
(Median)
$
$26
$
MEDIAN: $26.00
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$29K$58K$87K
Salary
$37,416 - $80,619  
   
Bonus
$0.00 - $9,696  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,351 - $85,599  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 66
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$26.00  
   
Overtime
$38.94  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $9,696  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,351 - $85,599  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 6
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Job Description for Customer Relationship Management (CRM) Application Administrator

Customer relationship management (CRM) application administrators are responsible for designing, creating, maintaining, customizing, and updating a company's CRM interface so that employees can efficiently and effectively use it. The CRM application administrator must be able to communicate with colleagues, often rely on their input to keep the CRM software applications up to date and in line with user needs. They are also responsible for working with and training the employees on the CRM software, troubleshooting software-related problems, meeting with management about software updates, and preparing budgets related to CRM infrastructure. The application administrator typically works in an office setting during regular business hours, although alternative and/or additional hours may be required depending on the needs of the employer.

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Customer Relationship Management (CRM) Application Administrator Tasks

  • Monitor data integrity within the CRM as well as maintaining documentation.
  • Work with users to provide training, solve problems, and correct errors.
  • Use CRM application to create and maintain picklists, campaigns, dialogs, and reports.
  • Configure the system for new clients, projects, or to resolve inconsistencies.

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Experience Affects Customer Relationship Management (CRM) Application Administrator Salaries

Experienced
up arrow 22%

Mid-Career
up arrow 11%

National Average
$54,000

Entry-Level
up arrow 9%

Skills That Affect Customer Relationship Management (CRM) Application Administrator Salaries

Microsoft Excel
up arrow 2%

Customer Relationship Management (CRM)
up arrow 1%

National Average
$54,000

Data Analysis
up arrow 11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
48 %
Male
53 %

Years of Experience

1-4 years
46%
5-9 years
31%
10-19 years
21%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 70%
medical benefits
Vision: 58%
dental benefits
None: 19%
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