Customer Relationship Management (CRM) Business Analyst Salary

An average Customer Relationship Management Business Analyst in the United States can expect to take home roughly $66K annually. Female Customer Relationship Management Business Analysts make up most of the survey respondents at 75 percent. Nearly all enjoy medical and dental coverage in this occupation, and most get vision benefits. Work is enjoyable for Customer Relationship Management Business Analysts, who typically claim high levels of job satisfaction. The numbers in this rundown were provided by PayScale's salary survey participants.

$47,901 - $97,890
$48K
$66K
$98K
MEDIAN: $65,899
10%
50%
90%

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$0$105K
Salary $47,901 - $97,890
Bonus $401.34 - $8,243
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,915 - $105,955
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 25

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United States (change)

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Job Description for Customer Relationship Management (CRM) Business Analyst

A customer relationship management (CRM) business analyst is a position found within many organizations and consultant firms, which is responsible for managing and building customer relationships. This position will typically work within an office type of environment and keep weekday, daytime shifts. This position will work within a team of other personnel specializing in customer relationship management. While most organizations require their CRM business analyst to attain a bachelor’s degree in a field such as business administration, customer service, marketing, or management, more organizations are requiring a master’s degree in one of these fields. They are also requiring extensive experience within customer service and/or market research.

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Customer Relationship Management (CRM) Business Analyst Tasks

  • Identify user needs from user requests and develop strategies by which to meet those needs.
  • Critically evaluate information from multiple sources and clearly indicate quality of final analysis.
  • Communicate complex data in comprehensible ways.
  • Determine, implement, and evaluate business metrics to meet ongoing organizational or customer information needs.
  • Analyze and report on complex data to meet customer needs.

Customer Relationship Management (CRM) Business Analyst Job Listings

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Business Analyst

Gender

Female
75 %
Male
25 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
1-4 years
50%
5-9 years
18%
10-19 years
25%
20 years or more
7%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relationship Management (CRM) Business Analyst Salaries

Mid-Career
▲14%

Experienced
▲11%

National Average
$64,000

▼3%

Skills That Affect Customer Relationship Management (CRM) Business Analyst Salaries

Project Management
▲62%

Customer Relationship Management (CRM)
▲30%

Salesforce
▲19%


National Average
$64,000

Data Analysis
▼5%

Microsoft Excel
▼17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

1-4 years
50%
5-9 years
18%
10-19 years
25%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 88%
vision benefits
Vision: 81%
no benefits
None: 4%
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