Customer Relationship Management (CRM) Business Analyst Salary

An average Customer Relationship Management Business Analyst in the United States can expect to take home roughly $65K annually. Most workers in this position report high levels of job satisfaction. Female Customer Relationship Management Business Analysts are more common than men among those who completed the survey; more than half (63 percent) are women. Medical benefits are awarded to most, and a large number earn dental coverage. The data for this synopsis comes from respondents who took the PayScale salary survey.

$44,724 - $96,120
$45K
$65K
$96K
MEDIAN: $64,973
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$44,724 - $96,120  
   
Bonus
$1,000 - $8,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,952 - $102,364  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 35

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United States (change)

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Job Description for Customer Relationship Management (CRM) Business Analyst

A customer relationship management (CRM) business analyst is a position found within many organizations and consultant firms, which is responsible for managing and building customer relationships. This position will typically work within an office type of environment and keep weekday, daytime shifts. This position will work within a team of other personnel specializing in customer relationship management. While most organizations require their CRM business analyst to attain a bachelor’s degree in a field such as business administration, customer service, marketing, or management, more organizations are requiring a master’s degree in one of these fields. They are also requiring extensive experience within customer service and/or market research.

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Customer Relationship Management (CRM) Business Analyst Tasks

  • Identify user needs from user requests and develop strategies by which to meet those needs.
  • Critically evaluate information from multiple sources and clearly indicate quality of final analysis.
  • Communicate complex data in comprehensible ways.
  • Determine, implement, and evaluate business metrics to meet ongoing organizational or customer information needs.
  • Analyze and report on complex data to meet customer needs.

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Key Stats for Customer Relationship Management (CRM) Business Analyst

Gender

Female
63 %
Male
38 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
Less than 1 year
3%
1-4 years
46%
5-9 years
27%
10-19 years
16%
20 years or more
8%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relationship Management (CRM) Business Analyst Salaries

Mid-Career
▲11%

Experienced
▲8%

National Average
$66,000

▼5%

Skills That Affect Customer Relationship Management (CRM) Business Analyst Salaries

Project Management
▲57%

Customer Relationship Management (CRM)
▲26%

Salesforce
▲16%

National Average
$66,000


Data Analysis
▼8%

Microsoft Excel
▼19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
63 %
Male
38 %

Years of Experience

Less than 1 year
3%
1-4 years
46%
5-9 years
27%
10-19 years
16%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 82%
vision benefits
Vision: 74%
no benefits
None: 9%