An average Customer Relationship Management Business Analyst in the United States can expect to take home roughly $67K per year. Women Customer Relationship Management Business Analysts who took the survey just slightly outnumber men. Almost all report receiving medical coverage from their employers and a large number collect dental insurance. Most workers in this position report high levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$46,450 - $95,391
(Median)
$46K
$67K
$95K
MEDIAN: $66,871
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$46,450 - $95,391  
   
Bonus
$1,100 - $10,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,469 - $101,349  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 47
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Job Description for Customer Relationship Management (CRM) Business Analyst

A customer relationship management (CRM) business analyst is a position found within many organizations and consultant firms, which is responsible for managing and building customer relationships. This position will typically work within an office type of environment and keep weekday, daytime shifts. This position will work within a team of other personnel specializing in customer relationship management. While most organizations require their CRM business analyst to attain a bachelor’s degree in a field such as business administration, customer service, marketing, or management, more organizations are requiring a master’s degree in one of these fields. They are also requiring extensive experience within customer service and/or market research.

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Customer Relationship Management (CRM) Business Analyst Tasks

  • Determine, implement, and evaluate business metrics to meet ongoing organizational or customer information needs.
  • Analyze and report on complex data to meet customer needs.
  • Communicate complex data in comprehensible ways.
  • Identify user needs from user requests and develop strategies by which to meet those needs.
  • Critically evaluate information from multiple sources and clearly indicate quality of final analysis.

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Experience Affects Customer Relationship Management (CRM) Business Analyst Salaries

Experienced
up arrow 18%

Mid-Career
up arrow 10%

National Average
$68,000

Entry-Level
up arrow 12%

Skills That Affect Customer Relationship Management (CRM) Business Analyst Salaries

Project Management
up arrow 52%

Customer Relationship Management (CRM)
up arrow 21%

Salesforce
up arrow 12%

Business Analysis
up arrow 4%

National Average
$68,000

Data Analysis
up arrow 11%

Microsoft Excel
up arrow 22%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
54 %
Male
46 %

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
26%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 82%
medical benefits
Vision: 64%
dental benefits
None: 7%
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