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Customer Relationship Management (CRM) Consultant Salary

Customer Relationship Management Consultants in the United States can expect to earn an average of $74K per year. Overall cash earnings for Customer Relationship Management Consultants stretch from $40K on the lower end to $133K near the top, and the heftiest packages can encompass around $20K from bonuses and $55K from profit sharing. Career length and the particular city each impact pay for this group, with the former having the largest influence. Generally, women make up less than a third of all Customer Relationship Management Consultants who answered the questionnnaire. Medical benefits are awarded to a large number, and a fair number earn dental coverage. Job satisfaction is high and work is enjoyable for most Customer Relationship Management Consultants. The numbers in this rundown were provided by PayScale's salary survey participants.

$41,398 - $116,552
(Median)
$41K
$74K
$120K
MEDIAN: $74,453
10%
50%
90%

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$10.28 - $99.33
(Median)
$10
$20
$99
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$41,398 - $116,552  
   
Bonus
$206.08 - $19,849  
Profit Sharing
$700 - $55,000  
Commission
$2,457 - $20,144  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,647 - $133,476  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 258
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$34$68$102
Hourly Rate
$10.28 - $99.33  
   
Overtime
$9.63 - $47.34  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$70K$140K$210K
Bonus
$206.08 - $19,849  
   
Commission
$2,457 - $20,144  
Profit Sharing
$700 - $55,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,647 - $133,476  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 36

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United States (change)


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Job Description for Customer Relationship Management (CRM) Consultant

Customer relationship management (CRM) consultants are responsible for providing operation services for clients that include custom development, application management, and business process outsourcing. They also develop the support environment for post-implementation “go-live” environments, work to transition the project support from the project developers to the project support team, and help maintain the client’s applications and necessary technology infrastructure.

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Customer Relationship Management (CRM) Consultant Tasks

  • Modify programs to enhance likelihood of meeting business goals.
  • Balance customer requests and requirements with technical constraints.
  • Develop and update high-level roadmap of business initiatives and goals.
  • Coordinate with partners to ensure overall business solution is positioned and implemented on a global scale.
  • Build rapport with external vendors in order to support business objectives.

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Popular Skills for Customer Relationship Management (CRM) Consultant


Customer Relationship Management Consultants report using a diverse set of skills on the job. Most notably, skills in C#, Salesforce, IT Consulting, and Customer Relationship Management are correlated to pay that is above average, with boosts between 8 percent and 15 percent. At the other end of the pay range are skills like Project Management. The majority of those who know Customer Relationship Management also know Project Management.

Pay by Experience Level for Customer Relationship Management (CRM) Consultant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Relationship Management Consultants who reported more years of relevant experience also reported higher earnings. Relatively untried employees who have fewer than five years of experience earn around $66K on average. People who have worked for five to 10 years can expect a higher median salary of $88K. Customer Relationship Management Consultants who work for 10 to 20 years in their occupation tend to earn about $97K. Old hands who claim more than two decades on the job enjoy average earnings of $145K.

Pay Difference by Location


Atlanta is home to an above-average pay rate for Customer Relationship Management Consultants, 32 percent higher than the national average. Customer Relationship Management Consultants will also find cushy salaries in New York (+28 percent), Dallas (+20 percent), Houston (+10 percent), and Washington (+3 percent). Customer Relationship Management Consultants in Charlotte make 28 percent less than the national average, proving that location is a major factor in pay.

Related Job Salaries

United States (change)

Experience Affects Customer Relationship Management (CRM) Consultant Salaries

Late-Career
up arrow 82%

Experienced
up arrow 22%

Mid-Career
up arrow 11%

National Average
$80,000


Skills That Affect Customer Relationship Management (CRM) Consultant Salaries

C#
up arrow 15%

Salesforce
up arrow 10%

IT Consulting
up arrow 8%

Customer Relationship Management (CRM)
up arrow 3%

Siebel
up arrow 2%

National Average
$80,000

Project Management
up arrow 10%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 46 votes.

Gender

Female
28 %
Male
72 %

Years of Experience

Less than 1 year
6%
1-4 years
30%
5-9 years
34%
10-19 years
26%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 79%
vision benefits Vision: 68% employee benefits None: 11%
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