Customer Relationship Management (CRM) Consultant Salary

Customer Relationship Management Consultants in the United States pull down an average of $75K annually. Total cash compensation to Customer Relationship Management Consultants bottoms out near $40K and approaches $133K on the high end; the biggest paychecks include approximately $20K from bonuses and almost $15K from profit sharing. Career duration is the biggest factor affecting pay for this group, followed by geography. Job satisfaction is high and work is enjoyable for most Customer Relationship Management Consultants. Medical benefits are awarded to most, and a strong majority earn dental coverage. Generally, women make up less than a third of all Customer Relationship Management Consultants who answered the questionnnaire.

$41,325 - $116,279
(Median)
$41K
$75K
$120K
MEDIAN: $75,473
10%
50%
90%

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$10.72 - $96.96
(Median)
$11
$32
$97
MEDIAN: $32.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$41,325 - $116,279  
   
Bonus
$984 - $19,836  
Profit Sharing
$979 - $15,319  
Commission
$5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,340 - $133,483  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 287
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$33$66$99
Hourly Rate
$10.72 - $96.96  
   
Overtime
$9.63 - $47.34  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$70K$140K$210K
Bonus
$984 - $19,836  
   
Commission
$5,000  
Profit Sharing
$979 - $15,319  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,340 - $133,483  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 42
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Job Description for Customer Relationship Management (CRM) Consultant

Customer relationship management (CRM) consultants are responsible for providing operation services for clients that include custom development, application management, and business process outsourcing. They also develop the support environment for post-implementation “go-live” environments, work to transition the project support from the project developers to the project support team, and help maintain the client’s applications and necessary technology infrastructure.

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Customer Relationship Management (CRM) Consultant Tasks

  • Modify programs to enhance likelihood of meeting business goals.
  • Balance customer requests and requirements with technical constraints.
  • Develop and update high-level roadmap of business initiatives and goals.
  • Coordinate with partners to ensure overall business solution is positioned and implemented on a global scale.
  • Build rapport with external vendors in order to support business objectives.

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Popular Skills for Customer Relationship Management (CRM) Consultant


Survey results suggest that Customer Relationship Management Consultants use a fairly large toolkit of professional skills. Most notably, skills in IT Consulting, C#, Salesforce, and Customer Relationship Management are correlated to pay that is above average, with boosts between 7 percent and 15 percent. Skills that are correlated to lower pay, on the other hand, include Project Management. Most people skilled in Customer Relationship Management are similarly competent in Project Management.

Pay by Experience Level for Customer Relationship Management (CRM) Consultant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience seems to be a major factor in determining the incomes of Customer Relationship Management Consultants. Relatively untried employees who have less than five years' experience have a median salary of $72K. Those who have been around for five to 10 years can expect to take home more — $88K on average. Customer Relationship Management Consultants bring in $90K after working for 10 to 20 years. More than 20 years of experience seem related to solid financial gains; veterans in this group report earning a median of $123K.

Pay Difference by Location

National Average: $81,352

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 22 percent, Customer Relationship Management Consultants in Dallas receive some of the highest pay in the country. Customer Relationship Management Consultants can also look forward to large paychecks in cities like Denver (+22 percent), New York (+18 percent), Chicago (+18 percent), and Houston (+16 percent). Place of residence plays a huge part in a Customer Relationship Management Consultant's salary, with Charlotte Customer Relationship Management Consultants earning salaries that are 23 percent less than the national average. Not at the bottom but still paying below the median are employers in Atlanta and Seattle (17 percent lower and 6 percent lower, respectively).

Related Job Salaries

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Experience Affects Customer Relationship Management (CRM) Consultant Salaries

Late-Career
up arrow 51%



National Average
$81,000


Skills That Affect Customer Relationship Management (CRM) Consultant Salaries


C#
up arrow 13%

Salesforce
up arrow 7%

Customer Relationship Management (CRM)
up arrow 4%

Business Analysis
up arrow 3%

Siebel
0%

National Average
$81,000

Project Management
up arrow 12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 39 votes.

Gender

Female
26 %
Male
74 %

Years of Experience

Less than 1 year
4%
1-4 years
31%
5-9 years
33%
10-19 years
26%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 74%
medical benefits
Vision: 65%
dental benefits
None: 12%
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