Customer relationship management (CRM) consultants are responsible for providing operation services for clients that include custom development, application management, and business process outsourcing. They also develop the support environment for post-implementation “go-live” environments, work to transition the project support from the project developers to the project support team, and help maintain the client’s applications and necessary technology infrastructure.
Customer Relationship Management (CRM) Consultant Tasks
Design systems and procedures to more efficiently conduct an organization’s practices and procedures.
Conduct organizational studies and evaluations to find inefficient business processes and programs.