Customer Relationship Management (CRM) Consultant Salary

Median pay for Customer Relationship Management Consultants in the United States lies in the neighborhood of $75K annually. In the world of Customer Relationship Management Consultants, overall cash allowance can occasionally include more than $20K from bonuses and, in some exceptional cases, $15K from profit sharing, causing incomes to vary widely between $40K and $136K. Experience level is the biggest factor affecting pay for this group, followed by geography. Most workers in this position report high levels of job satisfaction. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Most Customer Relationship Management Consultants survey respondents are men (73 percent). Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$41,040 - $117,982

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$10.43 - $98.63

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$41,040 - $117,982  
   
Bonus
$481.77 - $19,758  
Profit Sharing
$979 - $15,319  
Commission
$2,457 - $20,144  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,878 - $136,492  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 263
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$33$66$99
Hourly Rate
$10.43 - $98.63  
   
Overtime
$9.63 - $47.34  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$70K$140K$210K
Bonus
$481.77 - $19,758  
   
Commission
$2,457 - $20,144  
Profit Sharing
$979 - $15,319  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,878 - $136,492  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 38
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Job Description for Customer Relationship Management (CRM) Consultant

Customer relationship management (CRM) consultants are responsible for providing operation services for clients that include custom development, application management, and business process outsourcing. They also develop the support environment for post-implementation “go-live” environments, work to transition the project support from the project developers to the project support team, and help maintain the client’s applications and necessary technology infrastructure.

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Customer Relationship Management (CRM) Consultant Tasks

  • Modify programs to enhance likelihood of meeting business goals.
  • Balance customer requests and requirements with technical constraints.
  • Develop and update high-level roadmap of business initiatives and goals.
  • Coordinate with partners to ensure overall business solution is positioned and implemented on a global scale.
  • Build rapport with external vendors in order to support business objectives.

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Popular Skills for Customer Relationship Management (CRM) Consultant


Customer Relationship Management Consultants report using a wide range of professional skills. Most notably, skills in C#, IT Consulting, Salesforce, and Customer Relationship Management are correlated to pay that is above average, with boosts between 10 percent and 18 percent. Skills that seem to negatively impact pay include Project Management. It is often found that people who know Customer Relationship Management are also skilled in Project Management.

Pay by Experience Level for Customer Relationship Management (CRM) Consultant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Relationship Management Consultants with a rich background of experience are typically rewarded with larger paychecks. Workers with less than five years' experience earn around $66K on average, and those who have five to 10 years under their belts see a higher median salary of $89K. For Customer Relationship Management Consultants, 10 to 20 years of experience on the job amounts to an average salary of $96K. Old hands who claim more than two decades on the job enjoy average earnings of $145K.

Pay Difference by Location


For those looking to make money, Customer Relationship Management Consultants in New York enjoy an exceptional pay rate, 27 percent above the national average. Customer Relationship Management Consultants can also look forward to large paychecks in cities like Dallas (+24 percent), Washington (+21 percent), Houston (+17 percent), and Chicago (+13 percent). Customer Relationship Management Consultants in Charlotte make 28 percent less than the national average, proving that location is a major factor in pay.

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Experience Affects Customer Relationship Management (CRM) Consultant Salaries

Late-Career
up arrow 81%

Experienced
up arrow 20%

Mid-Career
up arrow 11%

National Average
$80,000


Skills That Affect Customer Relationship Management (CRM) Consultant Salaries

C#
up arrow 18%

Salesforce
up arrow 10%

IT Consulting
up arrow 10%

Customer Relationship Management (CRM)
up arrow 3%

Siebel
up arrow 2%

National Average
$80,000

Project Management
up arrow 8%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 43 votes.

Gender

Female
27 %
Male
73 %

Years of Experience

Less than 1 year
6%
1-4 years
29%
5-9 years
33%
10-19 years
28%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 77%
vision benefits Vision: 68% employee benefits None: 12%
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