Customer Relationship Management (CRM) Consultant Salary

Pay for Customer Relationship Management Consultants in the United States sits in the ballpark of $75K per year. Total incomes of Customer Relationship Management Consultants incorporate potential for, in a few cases, more than $20K from bonuses and close to $15K from profit sharing; these performance components cause packages to range between $40K and $133K. Career length and the particular city each impact pay for this group, with the former having the largest influence. Most Customer Relationship Management Consultants report high levels of job satisfaction. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Making up 74 percent of those who took the survey, male Customer Relationship Management Consultants greatly outnumber their female counterparts. This snapshot results from replies to PayScale's salary survey.

$41,325 - $116,279
(Median)
$41K
$75K
$120K
MEDIAN: $75,473
10%
50%
90%

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$10.72 - $96.96
(Median)
$11
$32
$97
MEDIAN: $32.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$41,325 - $116,279  
   
Bonus
$984 - $19,836  
Profit Sharing
$979 - $15,319  
Commission
$5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,340 - $133,483  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 287
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$33$66$99
Hourly Rate
$10.72 - $96.96  
   
Overtime
$9.63 - $47.34  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$70K$140K$210K
Bonus
$984 - $19,836  
   
Commission
$5,000  
Profit Sharing
$979 - $15,319  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,340 - $133,483  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 42
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Job Description for Customer Relationship Management (CRM) Consultant

Customer relationship management (CRM) consultants are responsible for providing operation services for clients that include custom development, application management, and business process outsourcing. They also develop the support environment for post-implementation “go-live” environments, work to transition the project support from the project developers to the project support team, and help maintain the client’s applications and necessary technology infrastructure.

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Customer Relationship Management (CRM) Consultant Tasks

  • Modify programs to enhance likelihood of meeting business goals.
  • Balance customer requests and requirements with technical constraints.
  • Develop and update high-level roadmap of business initiatives and goals.
  • Coordinate with partners to ensure overall business solution is positioned and implemented on a global scale.
  • Build rapport with external vendors in order to support business objectives.

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Popular Skills for Customer Relationship Management (CRM) Consultant


Customer Relationship Management Consultants report using a wide range of professional skills. Most notably, skills in IT Consulting, C#, Salesforce, and Customer Relationship Management are correlated to pay that is above average, with boosts between 7 percent and 15 percent. Skills that pay less than market rate include Project Management. Those proficient in Customer Relationship Management are, more often than not, also skilled in Project Management.

Pay by Experience Level for Customer Relationship Management (CRM) Consultant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Relationship Management Consultants who reported more years of relevant experience also reported higher earnings. Workers with less than five years' experience earn around $72K on average, and those who have five to 10 years under their belts see a higher median salary of $88K. Customer Relationship Management Consultants bring in $90K after working for 10 to 20 years. Professionals with more than two decades of experience behind them enjoy a prosperous six-figure median salary of $123K.

Pay Difference by Location

National Average: $81,352

Larger city markers indicate a job is popular in that location.

Customer Relationship Management Consultants will find that Dallas offers an impressive pay rate, one which exceeds the national average by 22 percent. Customer Relationship Management Consultants will also find cushy salaries in Denver (+22 percent), New York (+18 percent), Chicago (+18 percent), and Houston (+16 percent). Customer Relationship Management Consultants in Charlotte earn salaries far below the national average by 23 percent, proving that geography overwhelmingly affects the pay scale for those in this field. Workers in Atlanta and Seattle earn salaries that trail the national average for those in this profession (17 percent less and 6 percent less, respectively).

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Experience Affects Customer Relationship Management (CRM) Consultant Salaries

Late-Career
up arrow 51%



National Average
$81,000


Skills That Affect Customer Relationship Management (CRM) Consultant Salaries


C#
up arrow 13%

Salesforce
up arrow 7%

Customer Relationship Management (CRM)
up arrow 4%

Business Analysis
up arrow 3%

Siebel
0%

National Average
$81,000

Project Management
up arrow 12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 39 votes.

Gender

Female
26 %
Male
74 %

Years of Experience

Less than 1 year
4%
1-4 years
31%
5-9 years
33%
10-19 years
26%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 74%
medical benefits
Vision: 65%
dental benefits
None: 12%
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