Customer Relationship Management (CRM) Consultant Salary

Median pay for Customer Relationship Management Consultants in the United States lies in the neighborhood of $75K per year. Cash earnings for Customer Relationship Management Consultants — which occasionally include more than $20K from bonuses and more than $15K from profit sharing — stretch from around $40K to approximately $136K. Career length and the particular city each impact pay for this group, with the former having the largest influence. The majority of workers are highly satisfied with their job. Male Customer Relationship Management Consultants are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. Medical benefits are awarded to a large number, and a fair number earn dental coverage. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$41,155 - $117,569
(Median)
$41K
$75K
$120K
MEDIAN: $74,532
10%
50%
90%

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$10.43 - $98.63
(Median)
$10
$28
$99
MEDIAN: $28.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$41,155 - $117,569  
   
Bonus
$206.08 - $19,789  
Profit Sharing
$979 - $15,319  
Commission
$2,457 - $20,144  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,994 - $135,953  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 258
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$33$66$99
Hourly Rate
$10.43 - $98.63  
   
Overtime
$9.63 - $47.34  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$70K$140K$210K
Bonus
$206.08 - $19,789  
   
Commission
$2,457 - $20,144  
Profit Sharing
$979 - $15,319  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,994 - $135,953  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 38
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Job Description for Customer Relationship Management (CRM) Consultant

Customer relationship management (CRM) consultants are responsible for providing operation services for clients that include custom development, application management, and business process outsourcing. They also develop the support environment for post-implementation “go-live” environments, work to transition the project support from the project developers to the project support team, and help maintain the client’s applications and necessary technology infrastructure.

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Customer Relationship Management (CRM) Consultant Tasks

  • Modify programs to enhance likelihood of meeting business goals.
  • Balance customer requests and requirements with technical constraints.
  • Develop and update high-level roadmap of business initiatives and goals.
  • Coordinate with partners to ensure overall business solution is positioned and implemented on a global scale.
  • Build rapport with external vendors in order to support business objectives.

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Popular Skills for Customer Relationship Management (CRM) Consultant


Customer Relationship Management Consultants seem to require a number of specific skills. Most notably, skills in C#, IT Consulting, Salesforce, and Customer Relationship Management are correlated to pay that is above average, with boosts between 10 percent and 16 percent. Skills that are correlated to lower pay, on the other hand, include Project Management. Those educated in Customer Relationship Management tend to be well versed in Project Management.

Pay by Experience Level for Customer Relationship Management (CRM) Consultant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Relationship Management Consultants generally obtain higher compensation for more plentiful past experience. The median compensation for relatively untried workers is $66K; in the five-to-10 year group, it's higher at around $89K. Customer Relationship Management Consultants who work for 10 to 20 years in their occupation tend to earn about $96K. Average wages for folks with more than 20 years of experience come out to around $145K.

Pay Difference by Location


Customer Relationship Management Consultants will find that New York offers an impressive pay rate, one which exceeds the national average by 27 percent. Customer Relationship Management Consultants will also find cushy salaries in Dallas (+24 percent), Washington (+21 percent), Chicago (+13 percent), and Houston (+10 percent). One of the biggest compensable factors for Customer Relationship Management Consultants is geography, with workers in Charlotte earning a whopping 28 percent below the national average.

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Experience Affects Customer Relationship Management (CRM) Consultant Salaries

Late-Career
up arrow 81%

Experienced
up arrow 20%

Mid-Career
up arrow 11%

National Average
$80,000


Skills That Affect Customer Relationship Management (CRM) Consultant Salaries

C#
up arrow 16%

Salesforce
up arrow 10%

IT Consulting
up arrow 10%

Customer Relationship Management (CRM)
up arrow 3%

Siebel
up arrow 1%

National Average
$80,000

Project Management
up arrow 9%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 43 votes.

Gender

Female
27 %
Male
73 %

Years of Experience

Less than 1 year
6%
1-4 years
29%
5-9 years
33%
10-19 years
27%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 77%
vision benefits Vision: 68% employee benefits None: 11%
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