Customer Relationship Management (CRM) Consultant Salary
For Customer Relationship Management Consultants, annual average wages total $69K per year. Total incomes of Customer Relationship Management Consultants incorporate potential for, in a few cases, more than $19K from bonuses and close to $7K from profit sharing; these performance components cause packages to range between $39K and $127K. Career length and the particular city each impact pay for this group, with the former having the largest influence. A large number enjoy medical while the larger part get dental coverage. Vision coverage is also available to a majority. The majority of Customer Relationship Management Consultants claim high levels of job satisfaction. Men make up the majority of Customer Relationship Management Consultants (66 percent) survey respondents.
|Salary||$41,541 - $109,393|
|Bonus||$2,018 - $19,271|
|Profit Sharing||$1,007 - $6,953|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$39,021 - $126,899|
|Hourly Rate||$14.97 - $85.57|
|Bonus||$2,018 - $19,271|
|Profit Sharing||$1,007 - $6,953|
|Total Pay (||$39,021 - $126,899|
Job Description for Customer Relationship Management (CRM) Consultant
Customer relationship management (CRM) consultants are responsible for providing operation services for clients that include custom development, application management, and business process outsourcing. They also develop the support environment for post-implementation “go-live” environments, work to transition the project support from the project developers to the project support team, and help maintain the client’s applications and necessary technology infrastructure.Read More...
The successful CRM consultant has a strong background in business analytics and possesses excellent technical skills. Their role includes programming, project management, project development, systems configuration, and development; they also train and mentor staff members in current projects. As several projects may be under development concurrently, the ability to multitask and work independently is critical. CRM consultants also must have to have excellent communication and customer service skills, as a portion of their job entails communicating with customers and relaying concerns and requirements to the appropriate team members to be addressed.
CRM consultants generally must possess a bachelor’s degree in a related field and have at least five years' experience in data mapping. They also need to have five years experience in project/program management. CRM consultants must be proficient with computers, especially with Microsoft Office applications, and they must be able to work on multiple tasks simultaneously proficiently and with minimum direct supervision. Flexibility in working hours and a willingness to travel to the customer’s location both during implementation and during the “go-live” phase is also required.
Customer Relationship Management (CRM) Consultant Tasks
- Coordinate with partners to ensure overall business solution is positioned and implemented on a global scale.
- Build rapport with external vendors in order to support business objectives.
- Develop and update high-level roadmap of business initiatives and goals.
- Modify programs to enhance likelihood of meeting business goals.
- Balance customer requests and requirements with technical constraints.
Popular Skills for Customer Relationship Management (CRM) Consultant
Survey results show that Customer Relationship Management Consultants use a fair number of skills. Most notably, facility with IT Consulting, C#, and C# Programming Language are correlated to pay that is significantly above average, leading to increases of 36 percent, 32 percent, and 24 percent, respectively. Most people skilled in Customer Relationship Management are similarly competent in Salesforce.
Pay by Experience Level for Customer Relationship Management (CRM) Consultant
Pay by Experience for a Customer Relationship Management (CRM) Consultant has a positive trend. An entry-level Customer Relationship Management (CRM) Consultant with less than 5 years of experience can expect to earn an average total compensation of $61,000 based on 87 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Relationship Management (CRM) Consultant with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $91,000 based on 61 salaries. An experienced Customer Relationship Management (CRM) Consultant which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $86,000 based on 41 salaries. A Customer Relationship Management (CRM) Consultant with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $132,000 based on 6 salaries.
Pay Difference by Location
Customer Relationship Management Consultants will find that Houston offers an impressive pay rate, one which exceeds the national average by 55 percent. Customer Relationship Management Consultants will also find cushy salaries in New York (+51 percent), Chicago (+44 percent), Dallas (+42 percent), and Charlotte (+35 percent). Customer Relationship Management Consultants in Los Angeles earn salaries far below the national average by 31 percent, proving that geography overwhelmingly affects the pay scale for those in this field.
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Key Stats for Customer Relationship Management (CRM) Consultant
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