Customer Relationship Management (CRM) Consultant Salary

Earnings for Customer Relationship Management Consultants in the United States come in at around $75K per year on average. With some bonuses approaching $20K and certain profit sharing proceeds approaching $15K, overall incomes of Customer Relationship Management Consultants spread between $40K and $136K depending on individual performance. Career duration and the particular city each impact pay for this group, with the former having the largest influence. Making up 73 percent of those who took the survey, male Customer Relationship Management Consultants greatly outnumber their female counterparts. Job satisfaction is high and work is enjoyable for most Customer Relationship Management Consultants. Medical benefits are awarded to a large number, and a fair number earn dental coverage. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$41,423 - $117,487
(Median)
$41K
$75K
$120K
MEDIAN: $74,511
10%
50%
90%

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$10.50 - $98.26
(Median)
$10
$25
$98
MEDIAN: $25.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$41,423 - $117,487  
   
Bonus
$481.77 - $19,758  
Profit Sharing
$979 - $15,319  
Commission
$2,457 - $20,144  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,012 - $135,744  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 259
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$33$66$99
Hourly Rate
$10.50 - $98.26  
   
Overtime
$9.63 - $47.34  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$70K$140K$210K
Bonus
$481.77 - $19,758  
   
Commission
$2,457 - $20,144  
Profit Sharing
$979 - $15,319  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,012 - $135,744  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 39
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Job Description for Customer Relationship Management (CRM) Consultant

Customer relationship management (CRM) consultants are responsible for providing operation services for clients that include custom development, application management, and business process outsourcing. They also develop the support environment for post-implementation “go-live” environments, work to transition the project support from the project developers to the project support team, and help maintain the client’s applications and necessary technology infrastructure.

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Customer Relationship Management (CRM) Consultant Tasks

  • Modify programs to enhance likelihood of meeting business goals.
  • Balance customer requests and requirements with technical constraints.
  • Develop and update high-level roadmap of business initiatives and goals.
  • Coordinate with partners to ensure overall business solution is positioned and implemented on a global scale.
  • Build rapport with external vendors in order to support business objectives.

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Popular Skills for Customer Relationship Management (CRM) Consultant


Customer Relationship Management Consultants report using a diverse set of skills on the job. Most notably, skills in C#, IT Consulting, Salesforce, and Customer Relationship Management are correlated to pay that is above average, with boosts between 10 percent and 16 percent. Skills that seem to negatively impact pay include Project Management. Those proficient in Customer Relationship Management are, more often than not, also skilled in Project Management.

Pay by Experience Level for Customer Relationship Management (CRM) Consultant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Relationship Management Consultants generally obtain higher compensation for more plentiful past experience. The average inexperienced worker's salary is approximately $65K, and people with five to 10 years of experience bring in more at around $89K on average. For Customer Relationship Management Consultants, 10 to 20 years of experience on the job amounts to an average salary of $97K. Average wages for folks with more than 20 years of experience come out to around $145K.

Pay Difference by Location


With a pay rate for Customer Relationship Management Consultants that is 27 percent greater than the national average, New York offers a comfortable salary for those in this profession. Customer Relationship Management Consultants will also find cushy salaries in Dallas (+24 percent), Washington (+21 percent), Chicago (+13 percent), and Houston (+10 percent). Customer Relationship Management Consultants' salaries are heavily influenced by location — Customer Relationship Management Consultants in Charlotte bring in salaries that are 28 percent lower than the national average.

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Experience Affects Customer Relationship Management (CRM) Consultant Salaries

Late-Career
up arrow 81%

Experienced
up arrow 21%

Mid-Career
up arrow 12%

National Average
$80,000


Skills That Affect Customer Relationship Management (CRM) Consultant Salaries

C#
up arrow 16%

Salesforce
up arrow 10%

IT Consulting
up arrow 10%

Customer Relationship Management (CRM)
up arrow 4%

Siebel
up arrow 1%

National Average
$80,000

Project Management
up arrow 8%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 43 votes.

Gender

Female
27 %
Male
73 %

Years of Experience

Less than 1 year
6%
1-4 years
29%
5-9 years
34%
10-19 years
27%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 77%
vision benefits Vision: 67% employee benefits None: 12%
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