Customer Relationship Management (CRM) Consultant Salary
The average Customer Relationship Management Consultant in the United States earns approximately $74K per year. In the world of Customer Relationship Management Consultants, overall cash allowance can occasionally include more than $20K from bonuses and, in some exceptional cases, $7K from profit sharing, causing incomes to vary widely between $39K and $132K. Career duration and the particular city each impact pay for this group, with the former having the largest influence. Most Customer Relationship Management Consultants report high levels of job satisfaction. Medical benefits are awarded to a large number, and the larger part earn dental coverage. Making up 75 percent of those who took the survey, male Customer Relationship Management Consultants greatly outnumber their female counterparts.
Job Description for Customer Relationship Management (CRM) Consultant
Customer relationship management (CRM) consultants are responsible for providing operation services for clients that include custom development, application management, and business process outsourcing. They also develop the support environment for post-implementation “go-live” environments, work to transition the project support from the project developers to the project support team, and help maintain the client’s applications and necessary technology infrastructure.Read More...
The successful CRM consultant has a strong background in business analytics and possesses excellent technical skills. Their role includes programming, project management, project development, systems configuration, and development; they also train and mentor staff members in current projects. As several projects may be under development concurrently, the ability to multitask and work independently is critical. CRM consultants also must have to have excellent communication and customer service skills, as a portion of their job entails communicating with customers and relaying concerns and requirements to the appropriate team members to be addressed.
CRM consultants generally must possess a bachelor’s degree in a related field and have at least five years' experience in data mapping. They also need to have five years experience in project/program management. CRM consultants must be proficient with computers, especially with Microsoft Office applications, and they must be able to work on multiple tasks simultaneously proficiently and with minimum direct supervision. Flexibility in working hours and a willingness to travel to the customer’s location both during implementation and during the “go-live” phase is also required.
Customer Relationship Management (CRM) Consultant Tasks
- Modify programs to enhance likelihood of meeting business goals.
- Balance customer requests and requirements with technical constraints.
- Develop and update high-level roadmap of business initiatives and goals.
- Coordinate with partners to ensure overall business solution is positioned and implemented on a global scale.
- Build rapport with external vendors in order to support business objectives.
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Popular Skills for Customer Relationship Management (CRM) Consultant
Customer Relationship Management Consultants report using a diverse set of skills on the job. Lucky workers who know C# Programming Language can expect a significant pay bump, scoring salaries 21 percent above average. IT Consulting and C# are also correlated to pay that is above average, with increases between 19 percent and 21 percent. Skills that pay less than market rate include Customer Relationship Management. The majority of those who know Customer Relationship Management also know Salesforce.
Pay by Experience Level for Customer Relationship Management (CRM) Consultant
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience is an important factor influencing the compensation of Customer Relationship Management Consultants. Workers in their first five years can expect to earn $63K, but people who have been around for five to 10 years earn a noticeably bigger sum of $91K. The average pay reported by folks with 10 to 20 years of experience is around $96K. Average wages for folks with more than 20 years of experience come out to around $132K.
Pay Difference by Location
Houston is home to an above-average pay rate for Customer Relationship Management Consultants, 40 percent higher than the national average. Customer Relationship Management Consultants will also find cushy salaries in New York (+36 percent), Chicago (+32 percent), Dallas (+28 percent), and Charlotte (+18 percent). Atlanta is home to the smallest salaries in the field, lagging the national average by 12 percent.