Customer Relationship Management (CRM) Coordinator Salary
Customer Relationship Management Coordinators in the United States pull down an average of $42K annually. For the most part, Customer Relationship Management Coordinators enjoy their work and report high levels of job satisfaction. Female Customer Relationship Management Coordinators make up most of the survey respondents at 72 percent. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to more than half. This snapshot results from replies to PayScale's salary survey.
Job Description for Customer Relationship Management (CRM) Coordinator
Customer relationship management (CRM) coordinators are responsible for coordinating and managing customer relations on behalf of their company. These individuals are in charge of managing customer issues, and strive to keep a high satisfaction rate. They usually work in an office environment with other coordinators and customer relationship specialists. They work in a team setting to reach all proposed customer goals within an specific time frame. However, these professionals can work independently and require minimal supervision to complete their duties.Read More...
Customer relationship management (CRM) coordinators possess excellent reconciliation analysis skills, as well as a knowledge of implementation. They act as a liaison between business management and customers. They have strong communication abilities to develop excellent business relationships. They utilize their networking skills to facilitate customer issues and provide effective solutions in a timely manner. These professionals may be required to travel to different locations to establish communication with customers in their area. They are proficient with computer software to communicate in different ways and create word documents containing reports of their interactions. Customer relationship management (CRM) coordinators have the ability to identify risks and controls based on the support environment involved. These professionals have operational experience to identify customer relationship issues and coordinate staff to complete objectives. They use their critical thinking skills to provide remediation and improve customer relationships. They facilitate sales activities by providing specific advice and information needed to complete business processes.
A high school diploma is required for this position. Previous years of work experience in a management or coordinating capacity can be helpful. Customer relations and leadership skills are a plus.
Customer Relationship Management (CRM) Coordinator Tasks
- Collect and analyze customer data to detect trends and improve service.
- Write reports and create presentations to communicate customer information.
- Conduct market research and identify new opportunities and competitors.
- Evaluate ongoing campaigns for ROI, traffic, and other key metrics.
- Conduct and coordinate electronic marketing campaigns.
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Pay by Experience Level for Customer Relationship Management (CRM) Coordinator
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Survey participants with less than five years' experience pocket $41K on average, but those with five to 10 years of experience enjoy a much bigger median of $49K. Customer Relationship Management Coordinators bring in $44K after working for 10 to 20 years. Old hands who claim more than two decades on the job enjoy average earnings of $50K.