Customer Relationship Management Directors in the United States see excellent average salaries — about $104K annually. Geographic location and years of experience each impact pay for this group, with the former having the largest influence. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 56 percent. Job satisfaction is high and work is enjoyable for most Customer Relationship Management Directors. Medical benefits are awarded to almost all, and a large number earn dental coverage. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$54,365 - $153,651
(Median)
$54K
$100K
$150K
MEDIAN: $103,954
10%
50%
90%

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$16.70 - $25.49
(Median)
$
$22
$
MEDIAN: $22.00
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Salary
$54,365 - $153,651  
   
Bonus
$2,576 - $43,631  
Profit Sharing
$2,000  
Commission
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$55,183 - $177,656  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 132
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30$60$90
Hourly Rate
$22.49  
   
Overtime
$34.14  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Bonus
$2,576 - $43,631  
   
Commission
$2,000  
Profit Sharing
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$55,183 - $177,656  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 6
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Job Description for Customer Relationship Management (CRM) Director

Customer relationship management (CRM) directors' primary function is to manage the relationship between customers and their company. These positions are found in a wide variety of industries, ranging from educational facilities to large corporations. Specific knowledge and experience may be required for some positions, but work requirements commonly include at least five years in a related position. Educational requirements begin with a bachelor’s degree in a business field or another related discipline; advanced degrees such as a master of business administration (MBA) is often preferred.

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Customer Relationship Management (CRM) Director Tasks

  • Forecast and optimize promotions and outreach, working with marketing.
  • Analyze data to segment customers and reach out in appropriate ways.
  • Manage strategy and day-to-day activities of CRM team to increase customer engagement and revenue.
  • Collect, analyze, and report on customer data.

Customer Relationship Management (CRM) Director Job Listings

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Popular Skills for Customer Relationship Management (CRM) Director


Customer Relationship Management Directors seem to require a number of specific skills. Most notably, facility with Salesforce, Email Marketing, and Sales are correlated to pay that is significantly above average, leading to increases of 43 percent, 37 percent, and 3 percent, respectively. Skills that seem to negatively impact pay include Operations Management and People Management. Those familiar with Customer Relationship Management also tend to know Project Management and Email Marketing.

Pay by Experience Level for Customer Relationship Management (CRM) Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Relationship Management Directors who reported more years of relevant experience also reported higher earnings. Whereas the median salary for inexperienced employees is approximately $79K, incomes in the five-to-10 year group are significantly higher, averaging to the comfortable six-figure sum of $112K. Customer Relationship Management Directors see a median salary of $122K after reaching one to two decades on the job. Old hands who claim more than two decades on the job enjoy average earnings of $138K.

Related Job Salaries

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Experience Affects Customer Relationship Management (CRM) Director Salaries

Late-Career
up arrow 29%

Experienced
up arrow 13%

Mid-Career
up arrow 4%

National Average
$107,000

Entry-Level
up arrow 26%

Skills That Affect Customer Relationship Management (CRM) Director Salaries

Salesforce
up arrow 43%

Email Marketing
up arrow 37%

Sales
up arrow 3%

Customer Relationship Management (CRM)
0%

National Average
$107,000

Project Management
up arrow 1%

People Management
up arrow 5%

Operations Management
up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 13 votes.

Gender

Female
56 %
Male
44 %

Years of Experience

1-4 years
14%
5-9 years
29%
10-19 years
41%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 82%
medical benefits
Vision: 72%
dental benefits
None: 9%
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