Customer Relationship Management (CRM) Director Salary
Customer Relationship Management Directors in the United States can expect to earn a very comfortable salary, with average salaries (in the ballpark of $102K) surpassing six figures annually. Geography and years of experience each impact pay for this group, with the former having the largest influence. Almost all enjoy medical while a fair number get dental coverage. Vision coverage is also available to a strong majority. Women Customer Relationship Management Directors who took the survey just slightly outnumber men. The majority of workers are highly satisfied with their job. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
|Salary||$51,895 - $153,334|
|Bonus||$1,900 - $42,250|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$51,539 - $175,443|
|Bonus||$1,900 - $42,250|
|Total Pay (||$51,539 - $175,443|
Job Description for Customer Relationship Management (CRM) Director
Customer relationship management (CRM) directors' primary function is to manage the relationship between customers and their company. These positions are found in a wide variety of industries, ranging from educational facilities to large corporations. Specific knowledge and experience may be required for some positions, but work requirements commonly include at least five years in a related position. Educational requirements begin with a bachelor’s degree in a business field or another related discipline; advanced degrees such as a master of business administration (MBA) is often preferred.Read More...
Common duties for CRM directors include developing strategies and marketing plans with fellow executives, which involves close work with the company's marketing, communications, and operation teams. They must work as a liaison between multiple divisions and customers, as well as monitor markets and collect feedback from current customers; this may involve conducting follow-up communications through mediums such as email, mail, and telephone with customers. Many times, individuals in this position are also responsible for duties such as social media and website updates.
Work hours for the position are generally limited to regular business hours, with the setting typically indoors in an office environment. Physical requirements and hazards are minimal, but long periods of standing or some travel may be necessary. CRM directors must be able to work well in a team setting, while also working well on their own with minimal supervision.
Customer Relationship Management (CRM) Director Tasks
- Manage strategy and day-to-day activities of CRM team to increase customer engagement and revenue.
- Collect, analyze, and report on customer data.
- Forecast and optimize promotions and outreach, working with marketing.
- Analyze data to segment customers and reach out in appropriate ways.
Customer Relationship Management (CRM) Director Job Listings
Popular Skills for Customer Relationship Management (CRM) Director
Customer Relationship Management Directors report using a pretty varied skill set on the job. Most notably, facility with Salesforce, Email Marketing, and Sales are correlated to pay that is significantly above average, leading to increases of 49 percent, 30 percent, and 7 percent, respectively. Skills that pay less than market rate include Operations Management. Most people familiar with Customer Relationship Management also know Project Management and Email Marketing.
Pay by Experience Level for Customer Relationship Management (CRM) Director
Pay by Experience for a Customer Relationship Management (CRM) Director has a positive trend. An entry-level Customer Relationship Management (CRM) Director with less than 5 years of experience can expect to earn an average total compensation of $70,000 based on 29 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Relationship Management (CRM) Director with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $102,000 based on 59 salaries. An experienced Customer Relationship Management (CRM) Director which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $131,000 based on 63 salaries. A Customer Relationship Management (CRM) Director with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $135,000 based on 16 salaries.
Pay Difference by Location
San Francisco is home to an above-average pay rate for Customer Relationship Management Directors, 63 percent higher than the national average. Customer Relationship Management Directors will also find cushy salaries in New York (+41 percent), Los Angeles (+39 percent), Chicago (+35 percent), and Boston (+16 percent). The lowest-paying market is Dallas, which sits 23 percent below the national average, proving that location is a significant contributor to overall pay.
Related Job Salaries
Key Stats for Customer Relationship Management (CRM) Director
Rated 4 out of 5
based on 13 votes.