Customer Relationship Management (CRM) Director Salary

Customer Relationship Management Directors in the United States can expect to earn a very comfortable salary, with average salaries (in the ballpark of $102K) surpassing six figures annually. Geography and years of experience each impact pay for this group, with the former having the largest influence. Almost all enjoy medical while a fair number get dental coverage. Vision coverage is also available to a strong majority. Women Customer Relationship Management Directors who took the survey just slightly outnumber men. The majority of workers are highly satisfied with their job. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$51,895 - $153,334
$52K
$100K
$150K
MEDIAN: $102,024
10%
50%
90%

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$16.70 - $25.49
$22
MEDIAN: $22.49
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Salary
$51,895 - $153,334  
   
Bonus
$1,900 - $42,250  
Profit Sharing
$4,017  
Commission
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$51,539 - $175,443  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 122
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30$60$90
Hourly Rate
$22.49  
   
Overtime
$36.50  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Bonus
$1,900 - $42,250  
   
Commission
$2,000  
Profit Sharing
$4,017  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$51,539 - $175,443  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 6

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Job Description for Customer Relationship Management (CRM) Director

Customer relationship management (CRM) directors' primary function is to manage the relationship between customers and their company. These positions are found in a wide variety of industries, ranging from educational facilities to large corporations. Specific knowledge and experience may be required for some positions, but work requirements commonly include at least five years in a related position. Educational requirements begin with a bachelor’s degree in a business field or another related discipline; advanced degrees such as a master of business administration (MBA) is often preferred.

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Customer Relationship Management (CRM) Director Tasks

  • Manage strategy and day-to-day activities of CRM team to increase customer engagement and revenue.
  • Collect, analyze, and report on customer data.
  • Forecast and optimize promotions and outreach, working with marketing.
  • Analyze data to segment customers and reach out in appropriate ways.

Customer Relationship Management (CRM) Director Job Listings

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Popular Skills for Customer Relationship Management (CRM) Director


Customer Relationship Management Directors report using a pretty varied skill set on the job. Most notably, facility with Salesforce, Email Marketing, and Sales are correlated to pay that is significantly above average, leading to increases of 49 percent, 30 percent, and 7 percent, respectively. Skills that pay less than market rate include Operations Management. Most people familiar with Customer Relationship Management also know Project Management and Email Marketing.

Pay by Experience Level for Customer Relationship Management (CRM) Director

Pay by Experience for a Customer Relationship Management (CRM) Director has a positive trend. An entry-level Customer Relationship Management (CRM) Director with less than 5 years of experience can expect to earn an average total compensation of $70,000 based on 29 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Relationship Management (CRM) Director with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $102,000 based on 59 salaries. An experienced Customer Relationship Management (CRM) Director which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $131,000 based on 63 salaries. A Customer Relationship Management (CRM) Director with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $135,000 based on 16 salaries.

Pay Difference by Location

National Average: $103,422

Larger city markers indicate a job is popular in that location.

San Francisco is home to an above-average pay rate for Customer Relationship Management Directors, 63 percent higher than the national average. Customer Relationship Management Directors will also find cushy salaries in New York (+41 percent), Los Angeles (+39 percent), Chicago (+35 percent), and Boston (+16 percent). The lowest-paying market is Dallas, which sits 23 percent below the national average, proving that location is a significant contributor to overall pay.

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Director

Gender

Female
57 %
Male
43 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 13 votes.
1-4 years
14%
5-9 years
31%
10-19 years
42%
20 years or more
13%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relationship Management (CRM) Director Salaries

Late-Career
▲30%

▲27%

National Average
$103,000

Mid-Career
▼1%

Entry-Level
▼32%

Skills That Affect Customer Relationship Management (CRM) Director Salaries

Salesforce
▲49%

Email Marketing
▲30%

Sales
▲7%

Project Management
▲3%

Customer Relationship Management (CRM)
▼0%

National Average
$103,000

People Management
▼2%

Operations Management
▼3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 13 votes.

Gender

Female
57 %
Male
43 %

Years of Experience

1-4 years
14%
5-9 years
31%
10-19 years
42%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 78%
vision benefits
Vision: 71%
no benefits
None: 8%