Customer Relationship Management (CRM) Director Salary
Customer Relationship Management Directors in the United States can expect to earn a very comfortable salary, with average salaries (in the ballpark of $106K) surpassing six figures annually. Geographic location and career duration each impact pay for this group, with the former having the largest influence. Medical benefits are awarded to almost all, and a fair number earn dental coverage. Most Customer Relationship Management Directors report high levels of job satisfaction. Women make up a slight majority of Customer Relationship Management Directors (56 percent) survey respondents.
|Salary||$50,158 - $153,228|
|Bonus||$2,000 - $42,500|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$51,182 - $170,093|
Job Description for Customer Relationship Management (CRM) Director
Customer relationship management (CRM) directors' primary function is to manage the relationship between customers and their company. These positions are found in a wide variety of industries, ranging from educational facilities to large corporations. Specific knowledge and experience may be required for some positions, but work requirements commonly include at least five years in a related position. Educational requirements begin with a bachelor’s degree in a business field or another related discipline; advanced degrees such as a master of business administration (MBA) is often preferred.Read More...
Common duties for CRM directors include developing strategies and marketing plans with fellow executives, which involves close work with the company's marketing, communications, and operation teams. They must work as a liaison between multiple divisions and customers, as well as monitor markets and collect feedback from current customers; this may involve conducting follow-up communications through mediums such as email, mail, and telephone with customers. Many times, individuals in this position are also responsible for duties such as social media and website updates.
Work hours for the position are generally limited to regular business hours, with the setting typically indoors in an office environment. Physical requirements and hazards are minimal, but long periods of standing or some travel may be necessary. CRM directors must be able to work well in a team setting, while also working well on their own with minimal supervision.
Customer Relationship Management (CRM) Director Tasks
- Manage strategy and day-to-day activities of CRM team to increase customer engagement and revenue.
- Collect, analyze, and report on customer data.
- Forecast and optimize promotions and outreach, working with marketing.
- Analyze data to segment customers and reach out in appropriate ways.
Customer Relationship Management (CRM) Director Job Listings
Popular Skills for Customer Relationship Management (CRM) Director
Customer Relationship Management Directors report using a diverse set of skills on the job. Most notably, facility with Salesforce and Email Marketing are correlated to pay that is significantly above average, leading to increases of 41 percent and 23 percent, respectively. Skills that pay less than market rate include Operations Management, People Management, and Customer Relationship Management. Most people who know Customer Relationship Management also know Project Management and Email Marketing.
Pay by Experience Level for Customer Relationship Management (CRM) Director
Pay by Experience for a Customer Relationship Management (CRM) Director has a positive trend. An entry-level Customer Relationship Management (CRM) Director with less than 5 years of experience can expect to earn an average total compensation of $70,000 based on 29 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Relationship Management (CRM) Director with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $102,000 based on 59 salaries. An experienced Customer Relationship Management (CRM) Director which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $131,000 based on 63 salaries. A Customer Relationship Management (CRM) Director with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $135,000 based on 16 salaries.
Pay Difference by Location
Surpassing the national average by 54 percent, Customer Relationship Management Directors in San Francisco receive some of the highest pay in the country. Customer Relationship Management Directors will also find cushy salaries in New York (+34 percent), Los Angeles (+32 percent), Chicago (+28 percent), and Boston (+10 percent). Customer Relationship Management Directors' salaries are heavily influenced by location — Customer Relationship Management Directors in Dallas bring in salaries that are 27 percent lower than the national average. A couple other locations with smaller-than-average paychecks include Washington (15 percent lower) and Seattle (1 percent lower).
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Key Stats for Customer Relationship Management (CRM) Director
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