Customer Relationship Management (CRM) Director Salary

Customer Relationship Management Directors in the United States can expect to earn a very comfortable salary, with average salaries (in the ballpark of $106K) surpassing six figures annually. Geographic location and career duration each impact pay for this group, with the former having the largest influence. Medical benefits are awarded to almost all, and a fair number earn dental coverage. Most Customer Relationship Management Directors report high levels of job satisfaction. Women make up a slight majority of Customer Relationship Management Directors (56 percent) survey respondents.

$50,158 - $153,228
$50K
$110K
$150K
MEDIAN: $105,558
10%
50%
90%

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$0$170K
Salary $50,158 - $153,228
Bonus $2,000 - $42,500
Profit Sharing $4,200
Commission $2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$51,182 - $170,093
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 101

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United States (change)

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Job Description for Customer Relationship Management (CRM) Director

Customer relationship management (CRM) directors' primary function is to manage the relationship between customers and their company. These positions are found in a wide variety of industries, ranging from educational facilities to large corporations. Specific knowledge and experience may be required for some positions, but work requirements commonly include at least five years in a related position. Educational requirements begin with a bachelor’s degree in a business field or another related discipline; advanced degrees such as a master of business administration (MBA) is often preferred.

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Customer Relationship Management (CRM) Director Tasks

  • Manage strategy and day-to-day activities of CRM team to increase customer engagement and revenue.
  • Collect, analyze, and report on customer data.
  • Forecast and optimize promotions and outreach, working with marketing.
  • Analyze data to segment customers and reach out in appropriate ways.

Customer Relationship Management (CRM) Director Job Listings

Popular Skills for Customer Relationship Management (CRM) Director


Customer Relationship Management Directors report using a diverse set of skills on the job. Most notably, facility with Salesforce and Email Marketing are correlated to pay that is significantly above average, leading to increases of 41 percent and 23 percent, respectively. Skills that pay less than market rate include Operations Management, People Management, and Customer Relationship Management. Most people who know Customer Relationship Management also know Project Management and Email Marketing.

Pay by Experience Level for Customer Relationship Management (CRM) Director

Pay by Experience for a Customer Relationship Management (CRM) Director has a positive trend. An entry-level Customer Relationship Management (CRM) Director with less than 5 years of experience can expect to earn an average total compensation of $70,000 based on 29 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Relationship Management (CRM) Director with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $102,000 based on 59 salaries. An experienced Customer Relationship Management (CRM) Director which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $131,000 based on 63 salaries. A Customer Relationship Management (CRM) Director with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $135,000 based on 16 salaries.

Pay Difference by Location

National Average: $109,130

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 54 percent, Customer Relationship Management Directors in San Francisco receive some of the highest pay in the country. Customer Relationship Management Directors will also find cushy salaries in New York (+34 percent), Los Angeles (+32 percent), Chicago (+28 percent), and Boston (+10 percent). Customer Relationship Management Directors' salaries are heavily influenced by location — Customer Relationship Management Directors in Dallas bring in salaries that are 27 percent lower than the national average. A couple other locations with smaller-than-average paychecks include Washington (15 percent lower) and Seattle (1 percent lower).

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Director

Gender

Female
56 %
Male
44 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.
1-4 years
9%
5-9 years
32%
10-19 years
49%
20 years or more
10%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relationship Management (CRM) Director Salaries

Late-Career
▲23%

▲20%

National Average
$109,000

Mid-Career
▼6%

Entry-Level
▼36%

Skills That Affect Customer Relationship Management (CRM) Director Salaries

Salesforce
▲41%

Email Marketing
▲23%

Sales
▲1%

National Average
$109,000

Project Management
▼2%

Customer Relationship Management (CRM)
▼6%

People Management
▼7%

Operations Management
▼8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.

Gender

Female
56 %
Male
44 %

Years of Experience

1-4 years
9%
5-9 years
32%
10-19 years
49%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 77%
vision benefits
Vision: 68%
no benefits
None: 9%
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