Customer Relationship Management Managers in the United States can expect wages of $66K per year on average. Total incomes of Customer Relationship Management Managers incorporate potential for, in a few cases, more than $20K from bonuses and close to $65K from profit sharing; these performance components cause packages to range between $34K and $113K. Geography and tenure each impact pay for this group, with the former having the largest influence. Medical benefits are awarded to a large number, and a fair number earn dental coverage. The majority of workers are highly satisfied with their job. Women account for the majority of Customer Relationship Management Managers who responded to the questionnaire — 62 percent to be exact. Participants in PayScale's salary questionnaire provided the particulars of this report.

$36,784 - $105,398
(Median)
$37K
$66K
$110K
MEDIAN: $66,319
10%
50%
90%

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$9.82 - $37.48
(Median)
$9
$15
$37
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$36,784 - $105,398  
   
Bonus
$685 - $19,678  
Profit Sharing
$484.79 - $64,783  
Commission
$6,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,533 - $113,225  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 331
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$9.82 - $37.48  
   
Overtime
$29.48  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$685 - $19,678  
   
Commission
$6,500  
Profit Sharing
$484.79 - $64,783  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,533 - $113,225  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 38
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Job Description for Customer Relationship Management (CRM) Manager

Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, providing employees with tools and technology to better serve customer needs.

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Customer Relationship Management (CRM) Manager Tasks

  • Negotiate contract renewal, draft reports, and provide progress analysis.
  • Monitor and provide support on the implementation of service agreements.
  • Develop and execute marketing campaign strategy and analyze campaign performance.
  • Communicate with internal and external partners to meet customer expectations.

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Popular Skills for Customer Relationship Management (CRM) Manager


Customer Relationship Management Managers generally report applying a varied skill set to their work. Most notably, facility with Email Marketing, Business Analysis, and Salesforce are correlated to pay that is significantly above average, leading to increases of 38 percent, 27 percent, and 19 percent, respectively. Those listing Customer Service and Operations Management as skills, on the other hand, should be prepared for drastically lower pay. Those proficient in Customer Relationship Management are, more often than not, also skilled in Customer Service.

Pay by Experience Level for Customer Relationship Management (CRM) Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Survey participants with less than five years' experience pocket $55K on average, but those with five to 10 years of experience enjoy a much bigger median of $80K. For Customer Relationship Management Managers, 10 to 20 years of experience on the job amounts to an average salary of $77K. Customer Relationship Management Managers who claim more than two decades of experience actually make somewhat smaller average paychecks of $73K.

Pay Difference by Location

National Average: $66,072

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Customer Relationship Management Managers, Charlotte offers exceptional salaries, 40 percent above the national average. Customer Relationship Management Managers will also find cushy salaries in Chicago (+36 percent), New York (+33 percent), San Francisco (+31 percent), and Boston (+20 percent). Location significantly influences compensation, with Houston Customer Relationship Management Managers earning much less — 41 percent less — than the national average. Below-median salaries also turn up in Pittsburgh and Austin (31 percent lower and 17 percent lower, respectively).

Related Job Salaries

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Experience Affects Customer Relationship Management (CRM) Manager Salaries




National Average
$66,000


Skills That Affect Customer Relationship Management (CRM) Manager Salaries

Email Marketing
up arrow 38%

Business Analysis
up arrow 27%

Salesforce
up arrow 19%


Data Analysis
up arrow 17%


Sales Management
up arrow 2%

National Average
$66,000



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 35 votes.

Gender

Female
62 %
Male
38 %

Years of Experience

Less than 1 year
2%
1-4 years
35%
5-9 years
30%
10-19 years
23%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 78%
medical benefits
Vision: 69%
dental benefits
None: 10%
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