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Customer Relationship Management (CRM) Specialist Salary

A large fraction of take-home pay for Customer Relationship Management Specialists comes from commissions — approximately one-third on average, in fact. The median overall income in this field is approximately $47K. Geographic location is the biggest factor affecting pay for this group, followed by tenure. For the most part, Customer Relationship Management Specialists enjoy their work and report high levels of job satisfaction. Medical benefits are awarded to most, and a strong majority earn dental coverage. Participants in PayScale's salary questionnaire provided the particulars of this report.

$34,966 - $73,514
(Median)
$35K
$48K
$74K
MEDIAN: $48,468
10%
50%
90%

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$11.80 - $24.82
(Median)
$12
$17
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$34,966 - $73,514  
   
Bonus
$0.00 - $10,000  
Profit Sharing
$2,000 - $4,069  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,505 - $74,901  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 192
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.80 - $24.82  
   
Overtime
$15.32 - $38.16  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $10,000  
   
Profit Sharing
$2,000 - $4,069  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,505 - $74,901  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 51
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Job Description for Customer Relationship Management (CRM) Specialist

For organizations that focus on selling products and services, it is essential to retain an established customer base and continuously reach out to new customers. To this end, many companies employ or contract with customer relations management (CRM) specialists. CRM specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. They also analyze data to find ways to attract new customers, as well as assist in the rollout of such measures. CRM specialists are often employees of the firm, but others work as independent contractors. CRM specialists generally work full time in an office setting, though considerable travel is often also a part of the job.

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Customer Relationship Management (CRM) Specialist Tasks

  • Write training materials and troubleshooting documentation.
  • Participate in user testing and upgrade process, and ensure that business objectives are met.
  • Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
  • Conduct user workshops and other forms of requirements gathering, in addition to training workshops.

Customer Relationship Management (CRM) Specialist Job Listings

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Typical Customer Relationship Management Specialists report a focused set of job skills. Those who have experience with Project Management, Customer Relationship Management, and Customer Service can expect to be compensated well for these skills. At the other end of the pay range are skills like Customer Service. Aptitude in Customer Relationship Management tends to also indicate an understanding of Customer Service.

Pay by Experience Level for Customer Relationship Management (CRM) Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average beginner in this position makes around $43K, but folks who have been around for five to 10 years see a markedly higher median salary of $53K. People with 10 to 20 years of experience make an average of about $52K in this role. People who have worked for 20 years or more actually report earning less than people who are in the middle of their careers; the veterans take home a mere $42K by contrast.

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Experience Affects Customer Relationship Management (CRM) Specialist Salaries

Mid-Career
up arrow 14%

Experienced
up arrow 12%

National Average
$47,000

Entry-Level
up arrow 7%

Late-Career
up arrow 11%

Skills That Affect Customer Relationship Management (CRM) Specialist Salaries

Project Management
up arrow 2%

National Average
$47,000

Customer Relationship Management (CRM)
up arrow 3%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 47 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
5%
1-4 years
47%
5-9 years
28%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 73%
vision benefits Vision: 64% employee benefits None: 13%
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