Customer Relationship Management (CRM) Specialist Salary

Commissions comprise a big part of overall income for Customer Relationship Management Specialists. The median take-home amount in this area is around $47K, and on average, roughly a third of that final number comes from commissions. Residence and career duration each impact pay for this group, with the former having the largest influence. For the most part, Customer Relationship Management Specialists enjoy their work and report high levels of job satisfaction. More than half of Customer Relationship Management Specialists (69 percent) survey participants are women. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$34,936 - $73,733
(Median)
$35K
$49K
$74K
MEDIAN: $48,514
10%
50%
90%

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$11.81 - $25.33
(Median)
$12
$17
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$34,936 - $73,733  
   
Bonus
$0.00 - $9,637  
Profit Sharing
$1,965 - $4,069  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,442 - $74,204  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 189
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.81 - $25.33  
   
Overtime
$12.88 - $37.81  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $9,637  
   
Profit Sharing
$1,965 - $4,069  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,442 - $74,204  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 52

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Job Description for Customer Relationship Management (CRM) Specialist

For organizations that focus on selling products and services, it is essential to retain an established customer base and continuously reach out to new customers. To this end, many companies employ or contract with customer relations management (CRM) specialists. CRM specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. They also analyze data to find ways to attract new customers, as well as assist in the rollout of such measures. CRM specialists are often employees of the firm, but others work as independent contractors. CRM specialists generally work full time in an office setting, though considerable travel is often also a part of the job.

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Customer Relationship Management (CRM) Specialist Tasks

  • Write training materials and troubleshooting documentation.
  • Participate in user testing and upgrade process, and ensure that business objectives are met.
  • Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
  • Conduct user workshops and other forms of requirements gathering, in addition to training workshops.

Customer Relationship Management (CRM) Specialist Job Listings

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Typical Customer Relationship Management Specialists report a focused set of job skills. Those who have experience with Project Management, Customer Relationship Management, and Customer Service can expect to be compensated well for these skills. Skills that seem to negatively impact pay include Customer Service and Customer Relationship Management. Many workers who know Customer Relationship Management also know Customer Service.

Pay by Experience Level for Customer Relationship Management (CRM) Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average beginner in this position makes around $44K, but folks who have been around for five to 10 years see a markedly higher median salary of $54K. Customer Relationship Management Specialists bring in $52K after working for 10 to 20 years. People who have worked for 20 years or more actually report earning less than people who are in the middle of their careers; the veterans take home a mere $42K by contrast.

Related Job Salaries

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Experience Affects Customer Relationship Management (CRM) Specialist Salaries

Mid-Career
up arrow 14%

Experienced
up arrow 9%

National Average
$47,000

Entry-Level
up arrow 8%

Late-Career
up arrow 12%

Skills That Affect Customer Relationship Management (CRM) Specialist Salaries

Project Management
up arrow 5%

National Average
$47,000

Customer Relationship Management (CRM)
up arrow 3%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 49 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
6%
1-4 years
46%
5-9 years
29%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 72%
vision benefits Vision: 64% employee benefits None: 14%