Customer Relationship Management (CRM) Specialist Salary

The median total income of Customer Relationship Management Specialists is around $48K, and for the average worker in this area, a good chunk of that (one-third, in fact) comes from commissions. Geography and experience level each impact pay for this group, with the former having the largest influence. The majority of Customer Relationship Management Specialists (67 percent) who took the survey are women. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Job satisfaction is high and work is enjoyable for most Customer Relationship Management Specialists. The numbers in this rundown were provided by PayScale's salary survey participants.

$35,074 - $73,040
(Median)
$35K
$49K
$73K
MEDIAN: $48,630
10%
50%
90%

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$12.14 - $25.13
(Median)
$12
$18
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$35,074 - $73,040  
   
Bonus
$0.00 - $10,130  
Profit Sharing
$1,700 - $4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,500 - $74,796  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 199
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$12.14 - $25.13  
   
Overtime
$20.38 - $38.58  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $10,130  
   
Profit Sharing
$1,700 - $4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,500 - $74,796  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 51
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Job Description for Customer Relationship Management (CRM) Specialist

For organizations that focus on selling products and services, it is essential to retain an established customer base and continuously reach out to new customers. To this end, many companies employ or contract with customer relations management (CRM) specialists. CRM specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. They also analyze data to find ways to attract new customers, as well as assist in the rollout of such measures. CRM specialists are often employees of the firm, but others work as independent contractors. CRM specialists generally work full time in an office setting, though considerable travel is often also a part of the job.

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Customer Relationship Management (CRM) Specialist Tasks

  • Write training materials and troubleshooting documentation.
  • Participate in user testing and upgrade process, and ensure that business objectives are met.
  • Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
  • Conduct user workshops and other forms of requirements gathering, in addition to training workshops.

Customer Relationship Management (CRM) Specialist Job Listings

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Customer Relationship Management Specialists typically list a handful of skills they use on the job. Those who have experience with Project Management, Customer Relationship Management, and Customer Service can expect to be compensated well for these skills. Skills that seem to negatively impact pay include Customer Service. It is not unusual for someone who knows Customer Relationship Management to be familiar with Customer Service as well.

Pay by Experience Level for Customer Relationship Management (CRM) Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries of relatively inexperienced workers fall in the neighborhood of $45K, but folks who have racked up five to 10 years see a notably higher median of $53K. People with 10 to 20 years of experience make an average of about $52K in this role. Customer Relationship Management Specialists who claim more than two decades of experience actually make somewhat smaller average paychecks of $42K.

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Experience Affects Customer Relationship Management (CRM) Specialist Salaries

Mid-Career
up arrow 12%

Experienced
up arrow 10%

National Average
$48,000

Entry-Level
up arrow 6%

Late-Career
up arrow 12%

Skills That Affect Customer Relationship Management (CRM) Specialist Salaries

Customer Relationship Management (CRM)
0%

Project Management
0%

National Average
$48,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 45 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
6%
1-4 years
48%
5-9 years
28%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 75%
vision benefits Vision: 65% employee benefits None: 11%
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