Customer Relationship Management (CRM) Specialist Salary

Total annual pay for Customer Relationship Management Specialists is approximately $45K, and commissions account for a significant portion of this final number — approximately two in three on average. Geographic location is the biggest factor affecting pay for this group, followed by years of experience. Women make up the majority of Customer Relationship Management Specialists (66 percent) who completed the questionnaire. The majority of workers are highly satisfied with their job. Medical benefits are awarded to most, and a strong majority earn dental coverage. This snapshot results from replies to PayScale's salary survey.

$37,025 - $77,981
$37K
$46K
$78K
MEDIAN: $46,395
10%
50%
90%

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$13.44 - $24.77
$13
$19
$25
MEDIAN: $18.88
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$37,025 - $77,981  
   
Bonus
$202.03 - $10,256  
Profit Sharing
$1,500  
Commission
$30,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,171 - $77,163  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 96
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$13.44 - $24.77  
   
Overtime
$20.09 - $37.63  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$202.03 - $10,256  
   
Commission
$30,000  
Profit Sharing
$1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,171 - $77,163  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 47

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Job Description for Customer Relationship Management (CRM) Specialist

For organizations that focus on selling products and services, it is essential to retain an established customer base and continuously reach out to new customers. To this end, many companies employ or contract with customer relations management (CRM) specialists. CRM specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. They also analyze data to find ways to attract new customers, as well as assist in the rollout of such measures. CRM specialists are often employees of the firm, but others work as independent contractors. CRM specialists generally work full time in an office setting, though considerable travel is often also a part of the job.

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Customer Relationship Management (CRM) Specialist Tasks

  • Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
  • Conduct user workshops and other forms of requirements gathering, in addition to training workshops.
  • Write training materials and troubleshooting documentation.
  • Participate in user testing and upgrade process, and ensure that business objectives are met.

Customer Relationship Management (CRM) Specialist Job Listings

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Popular Skills for Customer Relationship Management (CRM) Specialist


Customer Relationship Management Specialists who responded to the survey indicated only a few skills that they use on the job. Most notably, skills in Project Management, Microsoft Excel, Customer Service, and Microsoft Office are correlated to pay that is above average. It is often found that people who know Customer Relationship Management are also skilled in Microsoft Office.

Pay by Experience Level for Customer Relationship Management (CRM) Specialist

Pay by Experience for a Customer Relationship Management (CRM) Specialist has a positive trend. An entry-level Customer Relationship Management (CRM) Specialist with less than 5 years of experience can expect to earn an average total compensation of $46,000 based on 90 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Relationship Management (CRM) Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $46,000 based on 41 salaries. An experienced Customer Relationship Management (CRM) Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $45,000 based on 25 salaries. A Customer Relationship Management (CRM) Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $52,000 based on 14 salaries.

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Specialist

Gender

Female
66 %
Male
34 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.
Less than 1 year
5%
1-4 years
50%
5-9 years
23%
10-19 years
17%
20 years or more
5%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relationship Management (CRM) Specialist Salaries

Late-Career
▲16%

▲3%

▲2%

▼0%

National Average
$45,000

Skills That Affect Customer Relationship Management (CRM) Specialist Salaries

Project Management
▲11%

Microsoft Excel
▲9%


National Average
$45,000


Microsoft Office
▼2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
5%
1-4 years
50%
5-9 years
23%
10-19 years
17%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 74%
vision benefits
Vision: 66%
no benefits
None: 19%
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