Customer Relationship Management (CRM) Specialist Salary

The median total income of Customer Relationship Management Specialists is around $47K, and for the average worker in this area, a good chunk of that (about a third, in fact) comes from commissions. Location is the biggest factor affecting pay for this group, followed by tenure. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to a majority. Customer Relationship Management Specialists survey participants are largely women, dominating at 69 percent. Most Customer Relationship Management Specialists report high levels of job satisfaction. This report is based on responses to the PayScale salary survey.

$35,028 - $73,234
(Median)
$35K
$49K
$73K
MEDIAN: $48,686
10%
50%
90%

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$11.96 - $24.89
(Median)
$12
$17
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$35,028 - $73,234  
   
Bonus
$0.00 - $10,116  
Profit Sharing
$2,035 - $4,034  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,177 - $74,637  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 196
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.96 - $24.89  
   
Overtime
$20.38 - $38.58  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $10,116  
   
Profit Sharing
$2,035 - $4,034  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,177 - $74,637  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 51
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Job Description for Customer Relationship Management (CRM) Specialist

For organizations that focus on selling products and services, it is essential to retain an established customer base and continuously reach out to new customers. To this end, many companies employ or contract with customer relations management (CRM) specialists. CRM specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. They also analyze data to find ways to attract new customers, as well as assist in the rollout of such measures. CRM specialists are often employees of the firm, but others work as independent contractors. CRM specialists generally work full time in an office setting, though considerable travel is often also a part of the job.

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Customer Relationship Management (CRM) Specialist Tasks

  • Write training materials and troubleshooting documentation.
  • Participate in user testing and upgrade process, and ensure that business objectives are met.
  • Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
  • Conduct user workshops and other forms of requirements gathering, in addition to training workshops.

Customer Relationship Management (CRM) Specialist Job Listings

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Customer Relationship Management Specialists report a narrow range of specific skills. Those who have experience with Project Management, Customer Relationship Management, and Customer Service can expect to be compensated well for these skills. At the other end of the pay range are skills like Customer Service. Employees educated in Customer Relationship Management are typically practiced in Customer Service, too.

Pay by Experience Level for Customer Relationship Management (CRM) Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Workers in their first five years can expect to earn $44K, but people who have been around for five to 10 years earn a noticeably bigger sum of $53K. Customer Relationship Management Specialists claiming one to two decades of experience make an estimated median of $52K. Survey participants with more than two decades under their belts actually report earning less than people with less experience; the former take home only $42K on average.

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Experience Affects Customer Relationship Management (CRM) Specialist Salaries

Mid-Career
up arrow 13%

Experienced
up arrow 11%

National Average
$47,000

Entry-Level
up arrow 7%

Late-Career
up arrow 12%

Skills That Affect Customer Relationship Management (CRM) Specialist Salaries

Customer Relationship Management (CRM)
up arrow 1%

Project Management
up arrow 1%

National Average
$47,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 45 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
6%
1-4 years
47%
5-9 years
28%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 75%
vision benefits Vision: 65% employee benefits None: 11%
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