Customer Relationship Management (CRM) Specialist Salary (United States)

The average pay for a Customer Relationship Management (CRM) Specialist is $48,439 per year. Most people with this job move on to other positions after 20 years in this field.
Customer Relationship Management (CRM) Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$34,729 - $72,845
(Median)
35K
48K
59K
73K
MEDIAN: $48,438
10%
50%
75%
90%
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Customer Relationship Management (CRM) Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.53 - $26.39
(Median)
12
14
18
20
26
MEDIAN: $17.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$34,729 - $72,845  
   
Bonus
$0.00 - $8,909  
Profit Sharing
$1,944 - $2,570  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,777 - $74,781  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 233
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.53 - $26.39  
   
Overtime
$12.67 - $38.39  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $8,909  
   
Profit Sharing
$1,944 - $2,570  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,777 - $74,781  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 233
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Job Description for Customer Relationship Management (CRM) Specialist

For organizations that focus on selling products and services, it is essential to retain an established customer base and continuously reach out to new customers. To this end, many companies employ or contract with customer relations management (CRM) specialists. CRM specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. They also analyze data to find ways to attract new customers, as well as assist in the rollout of such measures. CRM specialists are often employees of the firm, but others work as independent contractors. CRM specialists generally work full time in an office setting, though considerable travel is often also a part of the job.
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Customer Relationship Management (CRM) Specialist Tasks
  • Write training materials and troubleshooting documentation.
  • Participate in user testing and upgrade process, and ensure that business objectives are met.
  • Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
  • Conduct user workshops and other forms of requirements gathering, in addition to training workshops.

Customer Relationship Management (CRM) Specialist Job Listings

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Pay by Experience Level for Customer Relationship Management (CRM) Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Experience Affects Customer Relationship Management (CRM) Specialist Salaries

Mid-Career
up arrow 13%
Experienced
up arrow 7%
National Average
$48,000
Entry-Level
up arrow 7%
Late-Career
up arrow 12%

Skills That Affect Customer Relationship Management (CRM) Specialist Salaries

National Average
$48,000
Customer Service
up arrow 14%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 60 votes.

Gender

Female
69%
female alumni
 
Male
31%
male alumni

Years of Experience

Less than 1 year
6%
1-4 years
45%
5-9 years
30%
10-19 years
13%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 74%
vision benefits Vision: 60% employee benefits None: 13%
Find Out Exactly What You Should Be Paid
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