A substantial slice of final earnings for Customer Relationship Management Specialists (nearly two in three) arrives through commissions. Median overall income in this area is approximately $45K. Residence is the biggest factor affecting pay for this group, followed by career duration. Customer Relationship Management Specialists survey participants are largely women, dominating at 65 percent. The majority of Customer Relationship Management Specialists claim high levels of job satisfaction. Medical benefits are awarded to most, and a strong majority earn dental coverage. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$36,495 - $75,730
$36K
$46K
$76K
MEDIAN: $46,122
10%
50%
90%

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$13.64 - $24.67
$14
$19
$25
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$36,495 - $75,730  
   
Bonus
$740 - $14,848  
Profit Sharing
$2,500  
Commission
$30,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,968 - $76,274  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 100
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$13.64 - $24.67  
   
Overtime
$21.72 - $36.99  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$740 - $14,848  
   
Commission
$30,000  
Profit Sharing
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,968 - $76,274  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 43

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Job Description for Customer Relationship Management (CRM) Specialist

For organizations that focus on selling products and services, it is essential to retain an established customer base and continuously reach out to new customers. To this end, many companies employ or contract with customer relations management (CRM) specialists. CRM specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. They also analyze data to find ways to attract new customers, as well as assist in the rollout of such measures. CRM specialists are often employees of the firm, but others work as independent contractors. CRM specialists generally work full time in an office setting, though considerable travel is often also a part of the job.

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Customer Relationship Management (CRM) Specialist Tasks

  • Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
  • Conduct user workshops and other forms of requirements gathering, in addition to training workshops.
  • Write training materials and troubleshooting documentation.
  • Participate in user testing and upgrade process, and ensure that business objectives are met.

Customer Relationship Management (CRM) Specialist Job Listings

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Popular Skills for Customer Relationship Management (CRM) Specialist


Customer Relationship Management Specialists report using a pretty varied skill set on the job. Most notably, skills in Project Management, Microsoft Excel, Customer Service, and Customer Relationship Management (CRM) are correlated to pay that is above average. Most people who know Customer Relationship Management also know Microsoft Office.

Pay by Experience Level for Customer Relationship Management (CRM) Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries for inexperienced workers average out to $46K, and those with five to 10 years' experience earn a higher median of $46K. Customer Relationship Management Specialists with one to two decades of relevant experience report an average salary of approximately $45K. Old hands who claim more than two decades on the job enjoy average earnings of $52K.

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Specialist

Gender

Female
65 %
Male
35 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 17 votes.
Less than 1 year
4%
1-4 years
52%
5-9 years
25%
10-19 years
15%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relationship Management (CRM) Specialist Salaries

Late-Career
up arrow 15%

Mid-Career
up arrow 2%


Experienced
0%

National Average
$45,000

Skills That Affect Customer Relationship Management (CRM) Specialist Salaries

Project Management
up arrow 10%

Microsoft Excel
up arrow 8%

National Average
$45,000



Microsoft Office
up arrow 3%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 17 votes.

Gender

Female
65 %
Male
35 %

Years of Experience

Less than 1 year
4%
1-4 years
52%
5-9 years
25%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 73%
vision benefits
Vision: 65%
dental benefits
None: 18%
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