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Customer Relationship Management (CRM) Specialist Salary

The median total income of Customer Relationship Management Specialists is around $47K, and for the average worker in this area, a good chunk of that (nearly one in three, in fact) comes from commissions. Location is the biggest factor affecting pay for this group, followed by years of experience. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the larger part. Job satisfaction is reported as high by the vast majority of workers. Female Customer Relationship Management Specialists make up most of the survey respondents at 70 percent. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$34,966 - $73,514
(Median)
$35K
$49K
$74K
MEDIAN: $48,510
10%
50%
90%

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$11.81 - $25.33
(Median)
$12
$17
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$34,966 - $73,514  
   
Bonus
$0.00 - $9,849  
Profit Sharing
$1,965 - $4,069  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,536 - $74,721  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 192
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.81 - $25.33  
   
Overtime
$12.88 - $37.81  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $9,849  
   
Profit Sharing
$1,965 - $4,069  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,536 - $74,721  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 52

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United States (change)


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Job Description for Customer Relationship Management (CRM) Specialist

For organizations that focus on selling products and services, it is essential to retain an established customer base and continuously reach out to new customers. To this end, many companies employ or contract with customer relations management (CRM) specialists. CRM specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. They also analyze data to find ways to attract new customers, as well as assist in the rollout of such measures. CRM specialists are often employees of the firm, but others work as independent contractors. CRM specialists generally work full time in an office setting, though considerable travel is often also a part of the job.

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Customer Relationship Management (CRM) Specialist Tasks

  • Write training materials and troubleshooting documentation.
  • Participate in user testing and upgrade process, and ensure that business objectives are met.
  • Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
  • Conduct user workshops and other forms of requirements gathering, in addition to training workshops.

Customer Relationship Management (CRM) Specialist Job Listings

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Survey takers who work as Customer Relationship Management Specialists usually report a few specific skills. Those who have experience with Project Management, Customer Relationship Management, and Customer Service can expect to be compensated well for these skills. At the other end of the pay range are skills like Customer Service. Experience with Customer Relationship Management is often linked with knowledge of Customer Service.

Pay by Experience Level for Customer Relationship Management (CRM) Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have less than five years' experience make $43K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $53K. Customer Relationship Management Specialists who work for 10 to 20 years in their occupation tend to earn about $53K. Survey participants with more than twenty years of experience only make around $42K on average, though; this group reports a lower median than the one claimed by mid-career individuals.

Related Job Salaries

United States (change)

Experience Affects Customer Relationship Management (CRM) Specialist Salaries

Mid-Career
up arrow 14%

Experienced
up arrow 13%

National Average
$47,000

Entry-Level
up arrow 7%

Late-Career
up arrow 11%

Skills That Affect Customer Relationship Management (CRM) Specialist Salaries

Project Management
up arrow 6%

National Average
$47,000

Customer Relationship Management (CRM)
up arrow 2%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 49 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
6%
1-4 years
46%
5-9 years
28%
10-19 years
16%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 72%
vision benefits Vision: 63% employee benefits None: 13%
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