Customer Relationship Management (CRM) Specialist Salary

On average, commissions constitute a fair portion (nearly two in three) of final income for Customer Relationship Management Specialists. That final number averages out to $45K across the industry. Residence is the biggest factor affecting pay for this group, followed by experience level. Women make up the majority of Customer Relationship Management Specialists (66 percent) who completed the questionnaire. Job satisfaction for Customer Relationship Management Specialists is high. Medical benefits are awarded to most, and a strong majority earn dental coverage. This overview is based on answers to PayScale's salary questionnaire.

$36,793 - $76,119
$37K
$46K
$76K
MEDIAN: $46,468
10%
50%
90%

Add this chart to your site: 640px    300px

$13.69 - $24.88
$14
$19
$25
MEDIAN: $19.13
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$36,793 - $76,119  
   
Bonus
$734 - $12,255  
Profit Sharing
$2,000  
Commission
$30,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,623 - $76,542  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 96
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$13.69 - $24.88  
   
Overtime
$21.84 - $37.63  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$734 - $12,255  
   
Commission
$30,000  
Profit Sharing
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,623 - $76,542  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 44

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

Job Description for Customer Relationship Management (CRM) Specialist

For organizations that focus on selling products and services, it is essential to retain an established customer base and continuously reach out to new customers. To this end, many companies employ or contract with customer relations management (CRM) specialists. CRM specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. They also analyze data to find ways to attract new customers, as well as assist in the rollout of such measures. CRM specialists are often employees of the firm, but others work as independent contractors. CRM specialists generally work full time in an office setting, though considerable travel is often also a part of the job.

Read More...

Customer Relationship Management (CRM) Specialist Tasks

  • Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
  • Conduct user workshops and other forms of requirements gathering, in addition to training workshops.
  • Write training materials and troubleshooting documentation.
  • Participate in user testing and upgrade process, and ensure that business objectives are met.

Customer Relationship Management (CRM) Specialist Job Listings

Search for more jobs:

Popular Skills for Customer Relationship Management (CRM) Specialist


Survey takers who work as Customer Relationship Management Specialists typically report just a few professional skills. Most notably, skills in Project Management, Microsoft Excel, Customer Service, and Microsoft Office are correlated to pay that is above average. Skills that seem to negatively impact pay include Customer Relationship Management. Those familiar with Customer Relationship Management also tend to know Microsoft Office.

Pay by Experience Level for Customer Relationship Management (CRM) Specialist

Pay by Experience for a Customer Relationship Management (CRM) Specialist has a positive trend. An entry-level Customer Relationship Management (CRM) Specialist with less than 5 years of experience can expect to earn an average total compensation of $46,000 based on 90 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Relationship Management (CRM) Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $46,000 based on 41 salaries. An experienced Customer Relationship Management (CRM) Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $45,000 based on 25 salaries. A Customer Relationship Management (CRM) Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $52,000 based on 14 salaries.

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Specialist

Gender

Female
66 %
Male
34 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.
Less than 1 year
4%
1-4 years
51%
5-9 years
24%
10-19 years
16%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relationship Management (CRM) Specialist Salaries

Late-Career
▲14%

▲2%

▲1%

National Average
$45,000

▼1%

Skills That Affect Customer Relationship Management (CRM) Specialist Salaries

Project Management
▲10%

Microsoft Excel
▲8%

National Average
$45,000



Microsoft Office
▼3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
4%
1-4 years
51%
5-9 years
24%
10-19 years
16%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 76%
vision benefits
Vision: 65%
no benefits
None: 17%