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Customer Relationship Management (CRM) Specialist Salary

A large fraction of take-home pay for Customer Relationship Management Specialists comes from commissions — close to a third on average, in fact. The median overall income in this field is approximately $48K. Location is the biggest factor affecting pay for this group, followed by career duration. There are more female Customer Relationship Management Specialists who answered the questionnaire than male, making up 68 percent. Job satisfaction for Customer Relationship Management Specialists is high. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. The data in this summary comes from the PayScale salary survey.
$34,940 - $73,097
(Median)
$35K
$49K
$73K
MEDIAN: $48,562
10%
50%
90%

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$11.83 - $25.93
(Median)
$12
$18
$26
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$34,940 - $73,097  
   
Bonus
$0.00 - $8,333  
Profit Sharing
$1,965 - $4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,127 - $74,475  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 188
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.83 - $25.93  
   
Overtime
$12.58 - $38.58  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $8,333  
   
Profit Sharing
$1,965 - $4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,127 - $74,475  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 50
United States (change)

Job Description for Customer Relationship Management (CRM) Specialist

For organizations that focus on selling products and services, it is essential to retain an established customer base and continuously reach out to new customers. To this end, many companies employ or contract with customer relations management (CRM) specialists. CRM specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. They also analyze data to find ways to attract new customers, as well as assist in the rollout of such measures. CRM specialists are often employees of the firm, but others work as independent contractors. CRM specialists generally work full time in an office setting, though considerable travel is often also a part of the job.

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Customer Relationship Management (CRM) Specialist Tasks

  • Write training materials and troubleshooting documentation.
  • Participate in user testing and upgrade process, and ensure that business objectives are met.
  • Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
  • Conduct user workshops and other forms of requirements gathering, in addition to training workshops.

Customer Relationship Management (CRM) Specialist Job Listings

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Job skills reported by Customer Relationship Management Specialists are limited. Customer Relationship Management and Customer Service are considered valuable skills and can increase employee pay. Skills that pay less than market rate include Customer Service and Customer Relationship Management. Experience with Customer Relationship Management is often linked with knowledge of Customer Service.

Pay by Experience Level for Customer Relationship Management (CRM) Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average beginner in this position makes around $44K, but folks who have been around for five to 10 years see a markedly higher median salary of $54K. Customer Relationship Management Specialists bring in $52K after working for 10 to 20 years. For some reason, Customer Relationship Management Specialists with more than two decades of experience report lower paychecks overall; the median sum in this group sits near $42K.

Related Job Salaries

Experience Affects Customer Relationship Management (CRM) Specialist Salaries

Mid-Career
up arrow 13%

Experienced
up arrow 8%

National Average
$48,000

Entry-Level
up arrow 8%

Late-Career
up arrow 13%

Skills That Affect Customer Relationship Management (CRM) Specialist Salaries

National Average
$48,000


Customer Service
up arrow 13%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 54 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
5%
1-4 years
45%
5-9 years
29%
10-19 years
14%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 72%
vision benefits Vision: 62% employee benefits None: 13%