Customer Relationship Management (CRM) Specialist Salary
A substantial slice of final earnings for Customer Relationship Management Specialists (nearly two in three) arrives through commissions. Median overall income in this area is approximately $45K. Residence is the biggest factor affecting pay for this group, followed by career duration. Customer Relationship Management Specialists survey participants are largely women, dominating at 65 percent. The majority of Customer Relationship Management Specialists claim high levels of job satisfaction. Medical benefits are awarded to most, and a strong majority earn dental coverage. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
|Salary||$36,495 - $75,730|
|Bonus||$740 - $14,848|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$33,968 - $76,274|
|Hourly Rate||$13.64 - $24.67|
|Overtime||$21.72 - $36.99|
|Bonus||$740 - $14,848|
|Total Pay (||$33,968 - $76,274|
Job Description for Customer Relationship Management (CRM) Specialist
For organizations that focus on selling products and services, it is essential to retain an established customer base and continuously reach out to new customers. To this end, many companies employ or contract with customer relations management (CRM) specialists. CRM specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. They also analyze data to find ways to attract new customers, as well as assist in the rollout of such measures. CRM specialists are often employees of the firm, but others work as independent contractors. CRM specialists generally work full time in an office setting, though considerable travel is often also a part of the job.Read More...
Employers and clients typically seek applicants who possess a minimum of a bachelor's degree in information technology, computer science, or a field specifically relevant to their firm. Several years of experience with programming and customer service are also typical requirements. To be effective as a CRM specialist requires creativity and a sharp, detail-oriented, analytical approach to problems. CRM specialists must be able to find meaningful patterns in different types of data and be able to use this data effectively in targeting customers. CRM specialists must also have excellent communication skills and be proficient in basic computer software.
Customer Relationship Management (CRM) Specialist Tasks
- Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
- Conduct user workshops and other forms of requirements gathering, in addition to training workshops.
- Write training materials and troubleshooting documentation.
- Participate in user testing and upgrade process, and ensure that business objectives are met.
Customer Relationship Management (CRM) Specialist Job Listings
Popular Skills for Customer Relationship Management (CRM) Specialist
Customer Relationship Management Specialists report using a pretty varied skill set on the job. Most notably, skills in Project Management, Microsoft Excel, Customer Service, and Customer Relationship Management (CRM) are correlated to pay that is above average. Most people who know Customer Relationship Management also know Microsoft Office.
Pay by Experience Level for Customer Relationship Management (CRM) Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Salaries for inexperienced workers average out to $46K, and those with five to 10 years' experience earn a higher median of $46K. Customer Relationship Management Specialists with one to two decades of relevant experience report an average salary of approximately $45K. Old hands who claim more than two decades on the job enjoy average earnings of $52K.
Related Job Salaries
Key Stats for Customer Relationship Management (CRM) Specialist
Rated 5 out of 5
based on 17 votes.