Customer Relationship Management (CRM) Specialist Salary

Total annual pay for Customer Relationship Management Specialists is approximately $48K, and commissions account for a significant portion of this final number — roughly a third on average. In the world of Customer Relationship Management Specialists, total cash compensation can vary between $34K and $74K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $10K and $6K, respectively. Residence is the biggest factor affecting pay for this group, followed by tenure. Women make up the majority of Customer Relationship Management Specialists (67 percent) who completed the questionnaire. Medical benefits are awarded to most, and a strong majority earn dental coverage. The majority of workers are highly satisfied with their job. Participants in PayScale's salary questionnaire provided the particulars of this report.

$35,179 - $72,620

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$12.14 - $25.13

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25K$50K$75K
Salary
$35,179 - $72,620  
   
Bonus
$0.00 - $10,163  
Profit Sharing
$453.02 - $5,960  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,607 - $74,351  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 196
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$12.14 - $25.13  
   
Overtime
$19.97 - $33.88  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $10,163  
   
Profit Sharing
$453.02 - $5,960  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,607 - $74,351  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 51
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Job Description for Customer Relationship Management (CRM) Specialist

For organizations that focus on selling products and services, it is essential to retain an established customer base and continuously reach out to new customers. To this end, many companies employ or contract with customer relations management (CRM) specialists. CRM specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. They also analyze data to find ways to attract new customers, as well as assist in the rollout of such measures. CRM specialists are often employees of the firm, but others work as independent contractors. CRM specialists generally work full time in an office setting, though considerable travel is often also a part of the job.

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Customer Relationship Management (CRM) Specialist Tasks

  • Write training materials and troubleshooting documentation.
  • Participate in user testing and upgrade process, and ensure that business objectives are met.
  • Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
  • Conduct user workshops and other forms of requirements gathering, in addition to training workshops.

Customer Relationship Management (CRM) Specialist Job Listings

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Customer Relationship Management Specialists typically list a handful of skills they use on the job. Those who have experience with Project Management, Customer Relationship Management, and Customer Service can expect to be compensated well for these skills. At the other end of the pay range are skills like Customer Service. Customer Relationship Management and Customer Service are also commonly seen together.

Pay by Experience Level for Customer Relationship Management (CRM) Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Survey participants with less than five years' experience pocket $45K on average, but those with five to 10 years of experience enjoy a much bigger median of $53K. Customer Relationship Management Specialists with one to two decades of relevant experience report an average salary of approximately $52K. For some reason, Customer Relationship Management Specialists with more than two decades of experience report lower paychecks overall; the median sum in this group sits near $42K.

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Experience Affects Customer Relationship Management (CRM) Specialist Salaries

Mid-Career
up arrow 11%

Experienced
up arrow 9%

National Average
$48,000

Entry-Level
up arrow 5%

Late-Career
up arrow 13%

Skills That Affect Customer Relationship Management (CRM) Specialist Salaries

Project Management
0%

National Average
$48,000

Customer Relationship Management (CRM)
up arrow 2%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 44 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
6%
1-4 years
48%
5-9 years
27%
10-19 years
16%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 75%
vision benefits Vision: 65% employee benefits None: 11%
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