Commissions constitute a big slice (about two-thirds on average) of overall compensation for Customer Relationship Management Specialists, and the median take-home for this group lies near $45K. Location is the biggest factor affecting pay for this group, followed by career duration. Women account for the majority of Customer Relationship Management Specialists who responded to the questionnaire — 65 percent to be exact. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the greater part. Job satisfaction is reported as high by the vast majority of workers. The data for this synopsis comes from respondents who took the PayScale salary survey.

$36,368 - $75,256
(Median)
$36K
$46K
$75K
MEDIAN: $46,485
10%
50%
90%

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$13.84 - $24.47
(Median)
$14
$19
$24
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$36,368 - $75,256  
   
Bonus
$193.92 - $14,950  
Profit Sharing
$2,500  
Commission
$30,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,031 - $75,470  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 105
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$13.84 - $24.47  
   
Overtime
$22.20 - $35.63  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$193.92 - $14,950  
   
Commission
$30,000  
Profit Sharing
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,031 - $75,470  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 47
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Job Description for Customer Relationship Management (CRM) Specialist

For organizations that focus on selling products and services, it is essential to retain an established customer base and continuously reach out to new customers. To this end, many companies employ or contract with customer relations management (CRM) specialists. CRM specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. They also analyze data to find ways to attract new customers, as well as assist in the rollout of such measures. CRM specialists are often employees of the firm, but others work as independent contractors. CRM specialists generally work full time in an office setting, though considerable travel is often also a part of the job.

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Customer Relationship Management (CRM) Specialist Tasks

  • Write training materials and troubleshooting documentation.
  • Participate in user testing and upgrade process, and ensure that business objectives are met.
  • Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
  • Conduct user workshops and other forms of requirements gathering, in addition to training workshops.

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Popular Skills for Customer Relationship Management (CRM) Specialist


Customer Relationship Management Specialists usually report a few specific skills. Most notably, skills in Project Management, Microsoft Excel, Customer Service, and Customer Relationship Management (CRM) are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Office. Those familiar with Customer Relationship Management also tend to know Microsoft Office.

Pay by Experience Level for Customer Relationship Management (CRM) Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The median compensation for relatively untried workers is $45K; in the five-to-10 year group, it's higher at around $47K. For Customer Relationship Management Specialists, 10 to 20 years of experience on the job amounts to an average salary of $46K. Big financial gains seem to result from working for more than two decades; veterans in this group report earning $52K on average.

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Experience Affects Customer Relationship Management (CRM) Specialist Salaries

Late-Career
up arrow 15%

Mid-Career
up arrow 3%

Experienced
up arrow 2%


National Average
$45,000

Skills That Affect Customer Relationship Management (CRM) Specialist Salaries

Project Management
up arrow 10%

Microsoft Excel
up arrow 5%

National Average
$45,000

Customer Service
up arrow 1%

Customer Relationship Management (CRM)
up arrow 2%

Microsoft Office
up arrow 6%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 19 votes.

Gender

Female
65 %
Male
35 %

Years of Experience

Less than 1 year
5%
1-4 years
46%
5-9 years
27%
10-19 years
18%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 76%
medical benefits
Vision: 69%
dental benefits
None: 16%
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