Customer Relationship Management (CRM) Specialist Salary
Commissions constitute a big slice (about two-thirds on average) of overall compensation for Customer Relationship Management Specialists, and the median take-home for this group lies near $45K. Location is the biggest factor affecting pay for this group, followed by career duration. Women account for the majority of Customer Relationship Management Specialists who responded to the questionnaire — 65 percent to be exact. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the greater part. Job satisfaction is reported as high by the vast majority of workers. The data for this synopsis comes from respondents who took the PayScale salary survey.
Job Description for Customer Relationship Management (CRM) Specialist
For organizations that focus on selling products and services, it is essential to retain an established customer base and continuously reach out to new customers. To this end, many companies employ or contract with customer relations management (CRM) specialists. CRM specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. They also analyze data to find ways to attract new customers, as well as assist in the rollout of such measures. CRM specialists are often employees of the firm, but others work as independent contractors. CRM specialists generally work full time in an office setting, though considerable travel is often also a part of the job.Read More...
Employers and clients typically seek applicants who possess a minimum of a bachelor's degree in information technology, computer science, or a field specifically relevant to their firm. Several years of experience with programming and customer service are also typical requirements. To be effective as a CRM specialist requires creativity and a sharp, detail-oriented, analytical approach to problems. CRM specialists must be able to find meaningful patterns in different types of data and be able to use this data effectively in targeting customers. CRM specialists must also have excellent communication skills and be proficient in basic computer software.
Customer Relationship Management (CRM) Specialist Tasks
- Write training materials and troubleshooting documentation.
- Participate in user testing and upgrade process, and ensure that business objectives are met.
- Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
- Conduct user workshops and other forms of requirements gathering, in addition to training workshops.
Customer Relationship Management (CRM) Specialist Job Listings
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Popular Skills for Customer Relationship Management (CRM) Specialist
Customer Relationship Management Specialists usually report a few specific skills. Most notably, skills in Project Management, Microsoft Excel, Customer Service, and Customer Relationship Management (CRM) are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Office. Those familiar with Customer Relationship Management also tend to know Microsoft Office.
Pay by Experience Level for Customer Relationship Management (CRM) Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
The median compensation for relatively untried workers is $45K; in the five-to-10 year group, it's higher at around $47K. For Customer Relationship Management Specialists, 10 to 20 years of experience on the job amounts to an average salary of $46K. Big financial gains seem to result from working for more than two decades; veterans in this group report earning $52K on average.