Customer Relationship Management (CRM) Specialist Salary

A big portion of take-home pay for Customer Relationship Management Specialists — nearly one in three, in fact — arrives through commissions. This profession's median overall income is approximately $47K. Geography is the biggest factor affecting pay for this group, followed by experience level. Most Customer Relationship Management Specialists report high levels of job satisfaction. More than half of Customer Relationship Management Specialists (67 percent) survey participants are women. Medical benefits are awarded to most, and a strong majority earn dental coverage. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$35,645 - $76,736
(Median)
$36K
$49K
$77K
MEDIAN: $48,543
10%
50%
90%

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$12.08 - $25.14
(Median)
$12
$18
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$35,645 - $76,736  
   
Bonus
$0.00 - $11,745  
Profit Sharing
$2,528  
Commission
$16,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,966 - $77,902  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 203
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$12.08 - $25.14  
   
Overtime
$20.89 - $34.24  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $11,745  
   
Commission
$16,000  
Profit Sharing
$2,528  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,966 - $77,902  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 58
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Job Description for Customer Relationship Management (CRM) Specialist

For organizations that focus on selling products and services, it is essential to retain an established customer base and continuously reach out to new customers. To this end, many companies employ or contract with customer relations management (CRM) specialists. CRM specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. They also analyze data to find ways to attract new customers, as well as assist in the rollout of such measures. CRM specialists are often employees of the firm, but others work as independent contractors. CRM specialists generally work full time in an office setting, though considerable travel is often also a part of the job.

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Customer Relationship Management (CRM) Specialist Tasks

  • Write training materials and troubleshooting documentation.
  • Participate in user testing and upgrade process, and ensure that business objectives are met.
  • Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
  • Conduct user workshops and other forms of requirements gathering, in addition to training workshops.

Customer Relationship Management (CRM) Specialist Job Listings

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Pay by Experience Level for Customer Relationship Management (CRM) Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Respondents with less than five years' experience take home $44K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $54K. For Customer Relationship Management Specialists, 10 to 20 years of experience on the job amounts to an average salary of $51K. Seasoned workers who boast more than two decades of relevant experience enjoy a median salary of $52K, which is substantially larger than the medians reported by folks with fewer years on their resumes.

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Experience Affects Customer Relationship Management (CRM) Specialist Salaries

Mid-Career
up arrow 14%

Late-Career
up arrow 10%

Experienced
up arrow 9%

National Average
$47,000

Entry-Level
up arrow 6%

Skills That Affect Customer Relationship Management (CRM) Specialist Salaries

National Average
$47,000


Project Management
up arrow 7%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 40 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
5%
1-4 years
45%
5-9 years
27%
10-19 years
18%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 75%
medical benefits
Vision: 68%
dental benefits
None: 12%
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