Customer Sales Representative (CSR) Salary
|Salary||$23,387 - $58,723|
|Bonus||$0.00 - $14,848|
|Commission||$129.13 - $15,033|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$19,098 - $48,694|
|Hourly Rate||$8.68 - $17.77|
|Overtime||$13.04 - $28.09|
|Bonus||$0.00 - $14,848|
|Commission||$129.13 - $15,033|
|Total Pay (||$19,098 - $48,694|
Job Description for Customer Sales Representative (CSR)
Customer sales representatives (CSRs) help build the business by bringing in new sales accounts and clients, as well as serve as a liaison between the customer to the company.Read More...
Much of the customer sales representatives job involves sales work. They must possess expert knowledge of their company’s product and services, which may require frequent continuing education. They are expected to be able to give accurate and informative answers to any potential customer’s questions, and, depending on the business, they may be called upon to make discretionary changes to pricing structure based on the needs of a potential account.
The CSR also is responsible for customer retention. A good customer sales representative always is reaching out to current customers for feedback on purchased products and services, to gauge their satisfaction and address any shortfalls. Additionally, the CSR must answer any concerns of existing customers and facilitate any special needs or considerations.
A customer sales representative normally works regular business hours during the work week. While many individuals with this job receive a flat salary, it is normal in this field that a significant portion of compensation is determined by commissions based upon sales. Thus, the actual wage of a CSR may be strongly tied to job performance.
Good verbal and written communication skills are a must for CSRs. Depending on the business, a high school degree may be required; however, many organizations prefer a minimum of an associate's degree. Sales experience and customer service experience are often desirable and may be requirements for certain positions in this field.
Customer Sales Representative (CSR) Tasks
- Answer customer calls, identifying the appropriate action or providing information.
- Provide prices, estimates, and quotes.
- Promote and sell products and services.
- Review and update customer activity in databases.
Common Career Paths for Customer Sales Representative (CSR)
Customer Sales Representatives may progress into high-paying roles like Inside Sales Representative, where median compensation is $40K annually. Given that the median pay is $29K, it may be surprising to find that a Customer Service Representative is the most common role for Customer Sales Representatives to subsequently assume on their way up the ladder. Transitioning into an Administrative Assistant role — which pays $31K — is also typical for Customer Sales Representatives, though less common by comparison.
Customer Sales Representative (CSR) Job Listings
Popular Employer Salaries for Customer Sales Representative (CSR)
Popular Skills for Customer Sales Representative (CSR)
Customer Sales Representatives report using a wide range of professional skills. Most notably, facility with Customer Relationship Management, Customer Relations, and Inside Sales are correlated to pay that is significantly above average, leading to increases of 76 percent, 11 percent, and 9 percent, respectively. Skills that seem to negatively impact pay include Bilingual. The majority of those who know Customer Service also know Bilingual.
Pay by Experience Level for Customer Sales Representative (CSR)
Pay by Experience for a Customer Sales Representative (CSR) has a positive trend. An entry-level Customer Sales Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $28,000 based on 319 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Sales Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $32,000 based on 105 salaries. An experienced Customer Sales Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $35,000 based on 79 salaries. A Customer Sales Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $37,000 based on 35 salaries.
Pay Difference by Location
Los Angeles offers some of the highest pay in the country for Customer Sales Representatives, 47 percent above the national average. Customer Sales Representatives can also look forward to large paychecks in cities like Denver (+43 percent), Chicago (+39 percent), Minneapolis (+33 percent), and Dallas (+28 percent). The smallest paychecks in the market, 18 percent south of the national average, can be found in San Antonio. Workers in Las Vegas and Orlando earn salaries that trail the national average for those in this profession (17 percent less and 15 percent less, respectively).
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