Customer Sales Representative (CSR) Salary
Job Description for Customer Sales Representative (CSR)
Customer sales representatives (CSRs) help build the business by bringing in new sales accounts and clients, as well as serve as a liaison between the customer to the company.Read More...
Much of the customer sales representatives job involves sales work. They must possess expert knowledge of their company’s product and services, which may require frequent continuing education. They are expected to be able to give accurate and informative answers to any potential customer’s questions, and, depending on the business, they may be called upon to make discretionary changes to pricing structure based on the needs of a potential account.
The CSR also is responsible for customer retention. A good customer sales representative always is reaching out to current customers for feedback on purchased products and services, to gauge their satisfaction and address any shortfalls. Additionally, the CSR must answer any concerns of existing customers and facilitate any special needs or considerations.
A customer sales representative normally works regular business hours during the work week. While many individuals with this job receive a flat salary, it is normal in this field that a significant portion of compensation is determined by commissions based upon sales. Thus, the actual wage of a CSR may be strongly tied to job performance.
Good verbal and written communication skills are a must for CSRs. Depending on the business, a high school degree may be required; however, many organizations prefer a minimum of an associate's degree. Sales experience and customer service experience are often desirable and may be requirements for certain positions in this field.
Customer Sales Representative (CSR) Tasks
- Answer customer calls, identifying the appropriate action or providing information.
- Provide prices, estimates, and quotes.
- Promote and sell products and services.
- Review and update customer activity in databases.
Common Career Paths for Customer Sales Representative (CSR)
Customer Sales Representatives may experience a large salary bump if they progress into a role such as Inside Sales Representative. The latter position pays an average of $40K annually. A Customer Sales Representative often moves on to become a Customer Service Representative or an Administrative Assistant.
Customer Sales Representative (CSR) Job Listings
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Popular Employer Salaries for Customer Sales Representative (CSR)
Popular Skills for Customer Sales Representative (CSR)
Customer Sales Representatives generally report applying a varied skill set to their work. Most notably, facility with Customer Relationship Management, Customer Relations, and Inside Sales are correlated to pay that is significantly above average, leading to increases of 78 percent, 12 percent, and 10 percent, respectively. Skills that seem to negatively impact pay include Bilingual. It is often found that people who know Customer Service are also skilled in Bilingual.
Pay by Experience Level for Customer Sales Representative (CSR)
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Customer Sales Representatives do not generally earn higher incomes from more experience in the field. Relatively untried employees who have less than five years' experience make $28K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $32K. Customer Sales Representatives bring in $34K after working for 10 to 20 years. As Customer Sales Representatives reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $38K.