The larger portion of Customer Service Administration Assistants of Call Centers in the United States are women. Median pay in this female-dominated area goes for around $13.06 per hour. Job satisfaction is reported as high by the vast majority of workers. Not all workers are lucky enough to have benefits; in fact, just under one in three are without coverage. Medical insurance is claimed by a strong majority and dental insurance is reported by more than half. This report is based on responses to the PayScale salary survey.

$18,246 - $46,357
$18K
$33K
$46K
MEDIAN: $33,381
10%
50%
90%

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$9.06 - $19.32
$9
$13
$19
MEDIAN: $13.06
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$18,246 - $46,357  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,895 - $40,777  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 11
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$9.06 - $19.32  
   
Hourly Tips
$1.38  
Overtime
$19.16  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,895 - $40,777  
   
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 46

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Service Administration Assistant, Call Center

A customer service administration assistant at a call center replies to customers' questions, processes orders, and directs calls to their appropriate departments. Professionals at call centers call businesses and individuals, describe products and/or services, and collect customer information; there is a high volume of calls, along with data entry, customer database maintenance, and call logs. Customer service administration assistants may provide office support to executives, managers, and other professionals by using a computer, the Internet, and multiple phone lines.

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Customer Service Administration Assistant, Call Center Tasks

  • Day-to-day duties include photocopying/faxing, filing, compiling/tabulating data/records, sorting/distributing mail.
  • Provides administrative support to the call center or customer service operation.

Customer Service Administration Assistant, Call Center Job Listings

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Pay by Experience Level for Customer Service Administration Assistant, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


People who have worked for fewer than five years bring home $28K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $28K. After working for 10 to 20 years, Customer Service Administration Assistants of Call Centers make a median salary of $27K. Old hands who claim more than two decades on the job enjoy average earnings of $31K.

Customer Service Administration Assistant, Call Center Advice

Q: What is it like working as a Customer Service Administration Assistant, Call Center?

Customer Service Administration Assistant, Call Center in Mesopotamia:
"Know what administration intentions are."
Do not say yes to a position before know if it is or could be permanent, when knowing you can then negotiate pay increases before starting the new task and not getting stuck at your current lower rate after it is determined this is a new responsibility.

Related Job Salaries

Key Stats for Customer Service Administration Assistant, Call Center

Gender

Female
90 %
Male
10 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.
035
Less than 1 year
12%
1-4 years
35%
5-9 years
26%
10-19 years
14%
20 years or more
12%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Administration Assistant, Call Center Salaries

Late-Career
up arrow 9%

National Average
$28,000

Entry-Level
up arrow 2%

Mid-Career
up arrow 2%

Experienced
up arrow 5%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.

Gender

Female
90 %
Male
10 %

Years of Experience

Less than 1 year
12%
1-4 years
35%
5-9 years
26%
10-19 years
14%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 58%
vision benefits
Vision: 42%
dental benefits
None: 29%
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