Customer Service Administration Assistant, Call Center Salary
Most Customer Service Administration Assistants of Call Centers in the United States are women. The median pay for people in this role is approximately $13.31 per hour. Medical benefits are awarded to a strong majority, and the greater part earn dental coverage. Job satisfaction is reported as high by the vast majority of workers. Respondents to the PayScale salary survey provided the data for this report.
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|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$19,405 - $40,777|
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|Hourly Rate||$9.00 - $20.00|
|Total Pay (||$19,405 - $40,777|
Job Description for Customer Service Administration Assistant, Call Center
A customer service administration assistant at a call center replies to customers' questions, processes orders, and directs calls to their appropriate departments. Professionals at call centers call businesses and individuals, describe products and/or services, and collect customer information; there is a high volume of calls, along with data entry, customer database maintenance, and call logs. Customer service administration assistants may provide office support to executives, managers, and other professionals by using a computer, the Internet, and multiple phone lines.Read More...
Other duties performed by these administrative assistants may include scheduling appointments, taking memos for important calls. If the employee has extensive experience and is hired for the role, they may also handle calls, emails, and/or chats that require managerial assistance. These individuals should be knowledgeable about the services and products offered by their organization. These professionals generally work indoors in an office environment, and they may be hired by a wide variety of companies that conduct customer service. Shifts may vary depending on the needs of the employer; night shifts may be required.
No specific educational background is generally required for this position. The ability to communicate clearly, work well with others, and perform data entry are needed. These professionals must also be well organized, able to work in a fast-paced environment, and able to work well on their own with minimal supervision.
Customer Service Administration Assistant, Call Center Tasks
- Day-to-day duties include photocopying/faxing, filing, compiling/tabulating data/records, sorting/distributing mail.
- Provides administrative support to the call center or customer service operation.
Customer Service Administration Assistant, Call Center Job Listings
Pay by Experience Level for Customer Service Administration Assistant, Call Center
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Those who have worked for fewer than five years take home a median salary of $29K, and workers with five to 10 years of experience report earning less ($28K) on average. For Customer Service Administration Assistants of Call Centers, 10 to 20 years of experience on the job amounts to an average salary of $27K. Customer Service Administration Assistants of Call Centers who have acquired more than 20 years of relevant experience earn significantly more than folks with fewer years on their resumes; the average income in this veteran group is $31K.
Customer Service Administration Assistant, Call Center Advice
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