Customer Service Administration Assistant, Call Center Salary

Most Customer Service Administration Assistants of Call Centers in the United States are women. The median pay for people in this role is approximately $13.78 per hour. For the most part, Customer Service Administration Assistants of Call Centers enjoy their work and report high levels of job satisfaction. Although nearly one-fourth lack health benefits of any kind, a fair number do enjoy medical insurance, and a strong majority get dental coverage, too. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$29,163 - $36,116
$32K
MEDIAN: $32,000
50%

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$10.03 - $20.61
$10
$14
$21
MEDIAN: $13.78
10%
50%
90%

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$0$41K
Salary $32,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,084 - $41,593
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 6
Hourly Data $0$20
Hourly Rate $10.03 - $20.61
Hourly Tips $0.25
Overtime $19.50
Annual Data $0$41K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,084 - $41,593
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 25

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Job Description for Customer Service Administration Assistant, Call Center

A customer service administration assistant at a call center replies to customers' questions, processes orders, and directs calls to their appropriate departments. Professionals at call centers call businesses and individuals, describe products and/or services, and collect customer information; there is a high volume of calls, along with data entry, customer database maintenance, and call logs. Customer service administration assistants may provide office support to executives, managers, and other professionals by using a computer, the Internet, and multiple phone lines.

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Customer Service Administration Assistant, Call Center Tasks

  • Provides administrative support to the call center or customer service operation.
  • Day-to-day duties include photocopying/faxing, filing, compiling/tabulating data/records, sorting/distributing mail.

Customer Service Administration Assistant, Call Center Job Listings

Pay by Experience Level for Customer Service Administration Assistant, Call Center

Pay by Experience for a Customer Service Administration Assistant, Call Center has a positive trend. An entry-level Customer Service Administration Assistant, Call Center with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 25 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Administration Assistant, Call Center with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $28,000 based on 15 salaries. An experienced Customer Service Administration Assistant, Call Center which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $27,000 based on 9 salaries. A Customer Service Administration Assistant, Call Center with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $31,000 based on 7 salaries.

Customer Service Administration Assistant, Call Center Advice

Q: What is it like working as a Customer Service Administration Assistant, Call Center?

Customer Service Administration Assistant, Call Center in Mesopotamia:
"Know what administration intentions are."
Do not say yes to a position before know if it is or could be permanent, when knowing you can then negotiate pay increases before starting the new task and not getting stuck at your current lower rate after it is determined this is a new responsibility.

Related Job Salaries

Key Stats for Customer Service Administration Assistant, Call Center

Gender

Female
93 %
Male
7 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
Less than 1 year
10%
1-4 years
39%
5-9 years
29%
10-19 years
16%
20 years or more
6%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Administration Assistant, Call Center Salaries

Late-Career
▲1%

National Average
$31,000

Entry-Level
▼4%

Mid-Career
▼9%

Experienced
▼12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Gender

Female
93 %
Male
7 %

Years of Experience

Less than 1 year
10%
1-4 years
39%
5-9 years
29%
10-19 years
16%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 71%
vision benefits
Vision: 57%
no benefits
None: 24%
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