Customer Service Administration Assistant, Call Center Salary
The larger portion of Customer Service Administration Assistants of Call Centers in the United States are women. Median pay in this female-dominated area goes for around $13.06 per hour. Job satisfaction is reported as high by the vast majority of workers. Not all workers are lucky enough to have benefits; in fact, just under one in three are without coverage. Medical insurance is claimed by a strong majority and dental insurance is reported by more than half.
Job Description for Customer Service Administration Assistant, Call Center
A customer service administration assistant at a call center replies to customers' questions, processes orders, and directs calls to their appropriate departments. Professionals at call centers call businesses and individuals, describe products and/or services, and collect customer information; there is a high volume of calls, along with data entry, customer database maintenance, and call logs. Customer service administration assistants may provide office support to executives, managers, and other professionals by using a computer, the Internet, and multiple phone lines.Read More...
Other duties performed by these administrative assistants may include scheduling appointments, taking memos for important calls. If the employee has extensive experience and is hired for the role, they may also handle calls, emails, and/or chats that require managerial assistance. These individuals should be knowledgeable about the services and products offered by their organization. These professionals generally work indoors in an office environment, and they may be hired by a wide variety of companies that conduct customer service. Shifts may vary depending on the needs of the employer; night shifts may be required.
No specific educational background is generally required for this position. The ability to communicate clearly, work well with others, and perform data entry are needed. These professionals must also be well organized, able to work in a fast-paced environment, and able to work well on their own with minimal supervision.
Customer Service Administration Assistant, Call Center Tasks
- Day-to-day duties include photocopying/faxing, filing, compiling/tabulating data/records, sorting/distributing mail.
- Provides administrative support to the call center or customer service operation.
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Pay by Experience Level for Customer Service Administration Assistant, Call Center
Median of all compensation (including tips, bonus, and overtime) by years of experience.
People who have worked for fewer than five years bring home $28K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $28K. After working for 10 to 20 years, Customer Service Administration Assistants of Call Centers make a median salary of $27K. Old hands who claim more than two decades on the job enjoy average earnings of $31K.
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