A customer service administration assistant at a call center replies to customers' questions, processes orders, and directs calls to their appropriate departments. Professionals at call centers call businesses and individuals, describe products and/or services, and collect customer information; there is a high volume of calls, along with data entry, customer database maintenance, and call logs. Customer service administration assistants may provide office support to executives, managers, and other professionals by using a computer, the Internet, and multiple phone lines.
Customer Service Administration Assistant, Call Center Tasks
Provides administrative support to the call center or customer service operation.
Day-to-day duties include photocopying/faxing, filing, compiling/tabulating data/records, sorting/distributing mail.