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Customer Service Administration Assistant, Call Center Salary

Earnings for Customer Service Administration Assistants of Call Centers in the United States come in at around $12.86 per hour on average. Earnings generally vary between $9.48 per hour and $17.75. Job satisfaction is high and work is enjoyable for most Customer Service Administration Assistants of Call Centers. Some workers in this field — about one in three — are not awarded benefits. Medical coverage is reported by more than half and dental plans are enjoyed by around half. Customer Service Administration Assistants of Call Centers who responded to the questionnaire are largely women, dominating at 89 percent. The information for this snapshot was generated by responses to the PayScale salary survey.

$22,099 - $49,882
(Median)
$22K
$32K
$50K
MEDIAN: $32,303
10%
50%
90%

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$9.48 - $17.75
(Median)
$9
$13
$18
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$22,099 - $49,882  
   
Bonus
$0.00 - $1,965  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,938 - $41,575  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 40
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.48 - $17.75  
   
Overtime
$12.00 - $25.28  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $1,965  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,938 - $41,575  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 114
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Job Description for Customer Service Administration Assistant, Call Center

A customer service administration assistant at a call center replies to customers' questions, processes orders, and directs calls to their appropriate departments. Professionals at call centers call businesses and individuals, describe products and/or services, and collect customer information; there is a high volume of calls, along with data entry, customer database maintenance, and call logs. Customer service administration assistants may provide office support to executives, managers, and other professionals by using a computer, the Internet, and multiple phone lines.

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Customer Service Administration Assistant, Call Center Tasks

  • Provides administrative support to the call center or customer service operation.
  • Day-to-day duties include photocopying/faxing, filing, compiling/tabulating data/records, sorting/distributing mail.

Customer Service Administration Assistant, Call Center Job Listings

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Pay by Experience Level for Customer Service Administration Assistant, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have less than five years' experience have a median salary of $26K. Those who have been around for five to 10 years can expect to take home more — $28K on average. Customer Service Administration Assistants of Call Centers who work for 10 to 20 years in their occupation tend to earn about $31K. Customer Service Administration Assistants of Call Centers who have racked up more than two decades of experience report lower incomes overall; the average sum for this crowd comes out to only $30K.

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Experience Affects Customer Service Administration Assistant, Call Center Salaries

Experienced
up arrow 10%

Late-Career
up arrow 5%

National Average
$28,000

Mid-Career
up arrow 2%

Entry-Level
up arrow 8%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 33 votes.

Gender

Female
89 %
Male
11 %

Years of Experience

Less than 1 year
5%
1-4 years
38%
5-9 years
24%
10-19 years
24%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 63% dental benefits Dental: 51%
vision benefits Vision: 39% employee benefits None: 34%
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