Customer Service Administration Assistant, Call Center Salary

The average Call Center Customer Service Administration Assistant in the United States earns approximately $12.89 per hour. Pay ranges from $9.57 per hour on the low end to $17.37 on the high end. Most Customer Service Administration Assistants of Call Centers report high levels of job satisfaction. There are far more female Customer Service Administration Assistants of Call Centers who answered the questionnaire than men, making up 88 percent. Nearly one in three of professionals in this line of work do not receive benefits; however, the greater part report medical coverage and nearly one-half claim dental coverage as well. Respondents to the PayScale salary survey provided the data for this report.

$22,099 - $49,882
(Median)
$22K
$34K
$50K
MEDIAN: $34,049
10%
50%
90%

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$9.57 - $17.37
(Median)
$9
$13
$17
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$22,099 - $49,882  
   
Bonus
$0.00 - $1,965  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,079 - $41,486  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 40
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.57 - $17.37  
   
Overtime
$1.51 - $25.17  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $1,965  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,079 - $41,486  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 106

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Job Description for Customer Service Administration Assistant, Call Center

A customer service administration assistant at a call center replies to customers' questions, processes orders, and directs calls to their appropriate departments. Professionals at call centers call businesses and individuals, describe products and/or services, and collect customer information; there is a high volume of calls, along with data entry, customer database maintenance, and call logs. Customer service administration assistants may provide office support to executives, managers, and other professionals by using a computer, the Internet, and multiple phone lines.

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Customer Service Administration Assistant, Call Center Tasks

  • Provides administrative support to the call center or customer service operation.
  • Day-to-day duties include photocopying/faxing, filing, compiling/tabulating data/records, sorting/distributing mail.

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Pay by Experience Level for Customer Service Administration Assistant, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Workers with less than five years' experience earn around $27K on average, and those who have five to 10 years under their belts see a higher median salary of $28K. Customer Service Administration Assistants of Call Centers with one to two decades of relevant experience report an average salary of approximately $31K. More than 20 years of experience mean a somewhat bigger median paycheck of $32K, but it's not much more than what less experienced people make.

Related Job Salaries

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Experience Affects Customer Service Administration Assistant, Call Center Salaries

Late-Career
up arrow 12%

Experienced
up arrow 8%

National Average
$29,000

Mid-Career
up arrow 3%

Entry-Level
up arrow 7%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 34 votes.

Gender

Female
88 %
Male
12 %

Years of Experience

Less than 1 year
4%
1-4 years
38%
5-9 years
25%
10-19 years
24%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 63% dental benefits Dental: 51%
vision benefits Vision: 39% employee benefits None: 34%