Customer Service Administration Assistant, Call Center Salary

An average Call Center Customer Service Administration Assistant in the United States can expect to take home roughly $12.79 per hour. The bottom of the pay range sits near $9.38 per hour, and the top verges on $17.71. The vast majority (89 percent) of Customer Service Administration Assistants of Call Centers who took the survey are female. Job satisfaction is reported as high by the vast majority of workers. While about one in three report receiving no health benefits, the greater part do receive medical coverage, and slightly more than half have dental, as well. Participants in PayScale's salary questionnaire provided the particulars of this report.

$22,203 - $49,708

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$9.38 - $17.71

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$22,203 - $49,708  
   
Bonus
$0.00 - $1,973  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,799 - $41,443  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 41
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.38 - $17.71  
   
Overtime
$8.07 - $25.17  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $1,973  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,799 - $41,443  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 116
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Job Description for Customer Service Administration Assistant, Call Center

A customer service administration assistant at a call center replies to customers' questions, processes orders, and directs calls to their appropriate departments. Professionals at call centers call businesses and individuals, describe products and/or services, and collect customer information; there is a high volume of calls, along with data entry, customer database maintenance, and call logs. Customer service administration assistants may provide office support to executives, managers, and other professionals by using a computer, the Internet, and multiple phone lines.

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Customer Service Administration Assistant, Call Center Tasks

  • Provides administrative support to the call center or customer service operation.
  • Day-to-day duties include photocopying/faxing, filing, compiling/tabulating data/records, sorting/distributing mail.

Customer Service Administration Assistant, Call Center Job Listings

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Pay by Experience Level for Customer Service Administration Assistant, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Folks with fewer than five years of experience take home $26K on average, and those who have worked for five to 10 years see a bigger median salary of $28K. Customer Service Administration Assistants of Call Centers who work for 10 to 20 years in their occupation tend to earn about $31K. Customer Service Administration Assistants of Call Centers who claim more than two decades of experience actually make somewhat smaller average paychecks of $30K.

Customer Service Administration Assistant, Call Center Advice

What do you wish you knew about your job when you first started out?

Customer Service Administration Assistant, Call Center in Mesopotamia:
"Know what administration intentions are."
Do not say yes to a position before know if it is or could be permanent, when knowing you can then negotiate pay increases before starting the new task and not getting stuck at your current lower rate after it is determined this is a new responsibility.

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Experience Affects Customer Service Administration Assistant, Call Center Salaries

Experienced
up arrow 10%

Late-Career
up arrow 8%

National Average
$28,000

Mid-Career
up arrow 2%

Entry-Level
up arrow 9%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 33 votes.

Gender

Female
89 %
Male
11 %

Years of Experience

Less than 1 year
5%
1-4 years
37%
5-9 years
25%
10-19 years
24%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 65% dental benefits Dental: 53%
vision benefits Vision: 39% employee benefits None: 32%
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