Browse Categories

Customer Service Administration Assistant, Call Center Salary

Customer Service Administration Assistants of Call Centers in the United States can expect wages of $12.81 per hour on average. Earnings sit near $9.71 per hour on the lower side but can approach $17.40 on the higher side. Job satisfaction for Customer Service Administration Assistants of Call Centers is high. Among survey respondents, women are more common than men; 87 percent of Customer Service Administration Assistants of Call Centers are female. While some workers in this profession — roughly a third — do not have any health coverage, the larger part do receive medical benefits and slightly more than half have dental insurance. This report is based on responses to the PayScale salary survey.
$21,699 - $50,610
(Median)
$22K
$33K
$51K
MEDIAN: $33,150
10%
50%
90%

Add this chart to your site: 640px    300px

$9.71 - $17.40
(Median)
$9
$13
$17
MEDIAN: $12.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$21,699 - $50,610  
   
Bonus
$0.00 - $2,007  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,361 - $41,010  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 37
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.71 - $17.40  
   
Overtime
$1.64 - $25.06  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,007  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,361 - $41,010  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 104
United States (change)

Job Description for Customer Service Administration Assistant, Call Center

A customer service administration assistant at a call center replies to customers' questions, processes orders, and directs calls to their appropriate departments. Professionals at call centers call businesses and individuals, describe products and/or services, and collect customer information; there is a high volume of calls, along with data entry, customer database maintenance, and call logs. Customer service administration assistants may provide office support to executives, managers, and other professionals by using a computer, the Internet, and multiple phone lines.

Read More...

Customer Service Administration Assistant, Call Center Tasks

  • Provides administrative support to the call center or customer service operation.
  • Day-to-day duties include photocopying/faxing, filing, compiling/tabulating data/records, sorting/distributing mail.

Customer Service Administration Assistant, Call Center Job Listings

Search for more jobs:


Pay by Experience Level for Customer Service Administration Assistant, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Administration Assistants of Call Centers with a lot of experience do not necessarily enjoy more money. The average inexperienced worker earns $26K, and someone who has worked for five to 10 years can expect a bigger median salary of $28K. Customer Service Administration Assistants of Call Centers see a median salary of $31K after reaching one to two decades on the job. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $32K.

Related Job Salaries

Experience Affects Customer Service Administration Assistant, Call Center Salaries

Late-Career
up arrow 13%

Experienced
up arrow 8%

National Average
$28,000

Mid-Career
up arrow 2%

Entry-Level
up arrow 9%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 32 votes.

Gender

Female
87 %
Male
13 %

Years of Experience

Less than 1 year
4%
1-4 years
37%
5-9 years
27%
10-19 years
24%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 66% dental benefits Dental: 52%
vision benefits Vision: 39% employee benefits None: 32%