Customer Service Administration Assistant, Call Center Salary

Customer Service Administration Assistants of Call Centers in the United States can expect wages of $12.83 per hour on average. Earnings sit near $9.27 per hour on the lower side but can approach $18.10 on the higher side. While some workers in this profession — slightly less than a third — do not have any health coverage, the larger part do receive medical benefits and a little more than half have dental insurance. The vast majority of Customer Service Administration Assistants of Call Centers (88 percent) who responded to the survey are women. Work is enjoyable for Customer Service Administration Assistants of Call Centers, who typically claim high levels of job satisfaction. This overview is based on answers to PayScale's salary questionnaire.

$20,952 - $49,262
(Median)
$21K
$34K
$49K
MEDIAN: $33,894
10%
50%
90%

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$9.27 - $18.10
(Median)
$9
$13
$18
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$20,952 - $49,262  
   
Bonus
$0.00 - $1,980  
Commission
$2,580  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,577 - $41,961  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 44
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.27 - $18.10  
   
Hourly Tips
$1.38  
Overtime
$8.21 - $25.30  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $1,980  
   
Commission
$2,580  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,577 - $41,961  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 127
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Job Description for Customer Service Administration Assistant, Call Center

A customer service administration assistant at a call center replies to customers' questions, processes orders, and directs calls to their appropriate departments. Professionals at call centers call businesses and individuals, describe products and/or services, and collect customer information; there is a high volume of calls, along with data entry, customer database maintenance, and call logs. Customer service administration assistants may provide office support to executives, managers, and other professionals by using a computer, the Internet, and multiple phone lines.

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Customer Service Administration Assistant, Call Center Tasks

  • Provides administrative support to the call center or customer service operation.
  • Day-to-day duties include photocopying/faxing, filing, compiling/tabulating data/records, sorting/distributing mail.

Customer Service Administration Assistant, Call Center Job Listings

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Pay by Experience Level for Customer Service Administration Assistant, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


People who have worked for fewer than five years bring home $26K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $28K. Customer Service Administration Assistants of Call Centers see a median salary of $31K after reaching one to two decades on the job. Individuals who have achieved more than 20 years of experience don't seem to earn any more than people who have 10 to 20 years under their belts.

Customer Service Administration Assistant, Call Center Advice

What do you wish you knew about your job when you first started out?

Customer Service Administration Assistant, Call Center in Mesopotamia:
"Know what administration intentions are."
Do not say yes to a position before know if it is or could be permanent, when knowing you can then negotiate pay increases before starting the new task and not getting stuck at your current lower rate after it is determined this is a new responsibility.

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Experience Affects Customer Service Administration Assistant, Call Center Salaries

Experienced
up arrow 10%

Late-Career
up arrow 10%

National Average
$28,000

Mid-Career
up arrow 1%

Entry-Level
up arrow 8%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 35 votes.

Gender

Female
88 %
Male
12 %

Years of Experience

Less than 1 year
6%
1-4 years
37%
5-9 years
27%
10-19 years
23%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 55%
medical benefits
Vision: 41%
dental benefits
None: 31%
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