Median pay for Customer Service Administration Assistants of Call Centers in the United States is around $13.12 per hour. Not all workers are lucky enough to have benefits; in fact, approximately one-fourth are without coverage. Medical insurance is claimed by a strong majority and dental insurance is reported by the greater part. The vast majority of Customer Service Administration Assistants of Call Centers (88 percent) who responded to the survey are women. Most Customer Service Administration Assistants of Call Centers like their work and job satisfaction is high. This report is based on answers to PayScale's salary questionnaire.

$19,000 - $54,000
(Median)
$19K
$35K
$54K
MEDIAN: $34,504
10%
50%
90%

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$9.06 - $19.15
(Median)
$9
$13
$19
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$19,000 - $54,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,990 - $42,741  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 14
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$9.06 - $19.15  
   
Hourly Tips
$1.38  
Overtime
$19.50  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,990 - $42,741  
   
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 52
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Job Description for Customer Service Administration Assistant, Call Center

A customer service administration assistant at a call center replies to customers' questions, processes orders, and directs calls to their appropriate departments. Professionals at call centers call businesses and individuals, describe products and/or services, and collect customer information; there is a high volume of calls, along with data entry, customer database maintenance, and call logs. Customer service administration assistants may provide office support to executives, managers, and other professionals by using a computer, the Internet, and multiple phone lines.

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Customer Service Administration Assistant, Call Center Tasks

  • Provides administrative support to the call center or customer service operation.
  • Day-to-day duties include photocopying/faxing, filing, compiling/tabulating data/records, sorting/distributing mail.

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Pay by Experience Level for Customer Service Administration Assistant, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have fewer than five years of experience earn around $28K on average. People who have worked for five to 10 years can expect a higher median salary of $28K. Customer Service Administration Assistants of Call Centers claiming one to two decades of experience make an estimated median of $32K. Folks who claim more than 20 years of relevant experience actually report a comparatively lower median income of $31K.

Customer Service Administration Assistant, Call Center Advice

What do you wish you knew about your job when you first started out?

Customer Service Administration Assistant, Call Center in Mesopotamia:
"Know what administration intentions are."
Do not say yes to a position before know if it is or could be permanent, when knowing you can then negotiate pay increases before starting the new task and not getting stuck at your current lower rate after it is determined this is a new responsibility.

Related Job Salaries

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Experience Affects Customer Service Administration Assistant, Call Center Salaries

Experienced
up arrow 12%

Late-Career
up arrow 8%

National Average
$29,000

Entry-Level
up arrow 3%

Mid-Career
up arrow 3%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 10 votes.

Gender

Female
88 %
Male
12 %

Years of Experience

Less than 1 year
11%
1-4 years
41%
5-9 years
23%
10-19 years
15%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 62%
medical benefits
Vision: 46%
dental benefits
None: 27%
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