Customer Service Administration Manager, Call Center Salary

Customer Service Administration Managers of Call Centers in the United States take home approximately $61K per year on average. Career duration and the particular city each impact pay for this group, with the former having the largest influence. Most Customer Service Administration Managers of Call Centers survey respondents are women (70 percent). The majority of workers are highly satisfied with their job. In this profession, a large number enjoy medical and dental coverage, and a majority have vision insurance, as well. The data in this summary comes from the PayScale salary survey.

$33,010 - $85,208
$33K
$61K
$85K
MEDIAN: $60,745
10%
50%
90%

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$10.21 - $17.11
$10
$15
$17
MEDIAN: $14.74
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Salary
$33,010 - $85,208  
   
Bonus
$-0.49 - $12,913  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,832 - $88,751  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 55
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$10.21 - $17.11  
   
Overtime
$23.25  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$-0.49 - $12,913  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,832 - $88,751  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 22

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United States (change)

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Job Description for Customer Service Administration Manager, Call Center

  • Manages day-to-day call center operations.
  • Train new call center customore service representitives.
  • Manage call center budgets and operational expenses.
  • Assist associates in achieving their professional goals.

Customer Service Administration Manager, Call Center Job Listings

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Popular Skills for Customer Service Administration Manager, Call Center


Customer Service Administration Managers of Call Centers generally report applying a varied skill set to their work. Most notably, skills in Customer Relationship Management, Windows Operating System General Use, Microsoft Office, and Microsoft Excel are correlated to pay that is above average. Those listing Microsoft Word as a skill should be prepared for drastically lower pay. Microsoft Excel and Microsoft Office also typically command lower compensation. Those educated in Microsoft Office tend to be well versed in Customer Relationship Management (CRM) and Windows Operating System General Use.

Pay by Experience Level for Customer Service Administration Manager, Call Center

Pay by Experience for a Customer Service Administration Manager, Call Center has a positive trend. An entry-level Customer Service Administration Manager, Call Center with less than 5 years of experience can expect to earn an average total compensation of $44,000 based on 31 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Administration Manager, Call Center with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $65,000 based on 26 salaries. An experienced Customer Service Administration Manager, Call Center which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $56,000 based on 26 salaries. A Customer Service Administration Manager, Call Center with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $71,000 based on 12 salaries.

Related Job Salaries

Key Stats for Customer Service Administration Manager, Call Center

Gender

Female
70 %
Male
30 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.
Less than 1 year
4%
1-4 years
29%
5-9 years
25%
10-19 years
27%
20 years or more
16%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Administration Manager, Call Center Salaries

▲38%

▲26%

▲9%

National Average
$51,000

▼14%

Skills That Affect Customer Service Administration Manager, Call Center Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
4%
1-4 years
29%
5-9 years
25%
10-19 years
27%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 78%
vision benefits
Vision: 65%
no benefits
None: 16%