Customer Service Administration Manager, Call Center Salary

Pay for Customer Service Administration Managers of Call Centers in the United States sits in the ballpark of $51K annually. Medical benefits are awarded to a strong majority, and the larger part earn dental coverage. Job satisfaction is reported as high by the vast majority of workers. The majority of Customer Service Administration Managers of Call Centers (68 percent) who took the survey are women. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$32,782 - $76,131

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$10.68 - $20.49

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$32,782 - $76,131  
   
Bonus
$0.00 - $8,243  
Profit Sharing
$1,495 - $4,000  
Commission
$235.83 - $3,561  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,824 - $77,430  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 255
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$10.68 - $20.49  
   
Overtime
$13.75 - $30.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $8,243  
   
Commission
$235.83 - $3,561  
Profit Sharing
$1,495 - $4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,824 - $77,430  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 70
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Job Description for Customer Service Administration Manager, Call Center

  • Manage call center budgets and operational expenses.
  • Assist associates in achieving their professional goals.
  • Manages day-to-day call center operations.
  • Train new call center customore service representitives.

Customer Service Administration Manager, Call Center Job Listings

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Popular Skills for Customer Service Administration Manager, Call Center


Customer Service Administration Managers of Call Centers usually report a few specific skills. Most notably, skills in Customer Relationship Management, Microsoft Office, Microsoft Word, and Windows Operating System General Use are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Microsoft Excel. For most people, competency in Microsoft Office indicates knowledge of Windows Operating System General Use and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Administration Manager, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Administration Managers of Call Centers with a rich background of experience are typically rewarded with larger paychecks. Relatively untried employees who have less than five years' experience have a median salary of $41K. Those who have been around for five to 10 years can expect to take home more — $50K on average. Customer Service Administration Managers of Call Centers see a median salary of $53K after reaching one to two decades on the job. Seasoned veterans with 20 years under their belts enjoy a median income of $68K.

Related Job Salaries

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Experience Affects Customer Service Administration Manager, Call Center Salaries

Late-Career
up arrow 40%



National Average
$49,000


Skills That Affect Customer Service Administration Manager, Call Center Salaries

Customer Relationship Management (CRM)
0%

National Average
$49,000

Microsoft Office
up arrow 2%

Microsoft Word
up arrow 2%

Windows Operating System General Use
up arrow 3%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 72 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
1%
1-4 years
26%
5-9 years
26%
10-19 years
34%
20 years or more
12%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 69%
vision benefits Vision: 57% employee benefits None: 18%
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