Customer Service Administration Manager, Call Center Salary

Customer Service Administration Managers of Call Centers in the United States can expect wages of $51K annually on average. More than half of Customer Service Administration Managers of Call Centers (69 percent) survey participants are women. Medical benefits are awarded to a strong majority, and more than half earn dental coverage. Job satisfaction is high and work is enjoyable for most Customer Service Administration Managers of Call Centers. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$32,920 - $75,983
(Median)
$33K
$51K
$76K
MEDIAN: $50,936
10%
50%
90%

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$10.68 - $20.49
(Median)
$11
$15
$20
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$32,920 - $75,983  
   
Bonus
$0.00 - $8,204  
Profit Sharing
$1,486 - $3,931  
Commission
$235.83 - $3,561  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,724 - $77,213  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 260
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$10.68 - $20.49  
   
Overtime
$13.75 - $30.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $8,204  
   
Commission
$235.83 - $3,561  
Profit Sharing
$1,486 - $3,931  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,724 - $77,213  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 70
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Job Description for Customer Service Administration Manager, Call Center

  • Manage call center budgets and operational expenses.
  • Assist associates in achieving their professional goals.
  • Manages day-to-day call center operations.
  • Train new call center customore service representitives.

Customer Service Administration Manager, Call Center Job Listings

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Popular Skills for Customer Service Administration Manager, Call Center


Customer Service Administration Managers of Call Centers report a focused set of job skills. Most notably, skills in Customer Relationship Management, Microsoft Office, Microsoft Word, and Windows Operating System General Use are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Microsoft Excel. Those educated in Microsoft Office tend to be well versed in Windows Operating System General Use and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Administration Manager, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Administration Managers of Call Centers generally obtain higher compensation for more plentiful past experience. Those who have worked for fewer than five years take home a median salary of $41K, and workers with five to 10 years of experience earn a higher $50K on average. Customer Service Administration Managers of Call Centers who work for 10 to 20 years in their occupation tend to earn about $54K. Old hands who claim more than two decades on the job enjoy average earnings of $67K.

Related Job Salaries

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Experience Affects Customer Service Administration Manager, Call Center Salaries

Late-Career
up arrow 38%



National Average
$49,000


Skills That Affect Customer Service Administration Manager, Call Center Salaries

Customer Relationship Management (CRM)
0%

National Average
$49,000

Microsoft Office
up arrow 2%

Microsoft Word
up arrow 2%

Windows Operating System General Use
up arrow 3%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 74 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
1%
1-4 years
26%
5-9 years
27%
10-19 years
35%
20 years or more
12%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 69%
vision benefits Vision: 57% employee benefits None: 18%
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