Customer Service Administration Manager, Call Center Salary

Average Customer Service Administration Managers of Call Centers in the United States make around $59K annually. Experience level is the biggest factor affecting pay for this group, followed by geography. Most workers in this position report high levels of job satisfaction. Customer Service Administration Managers of Call Centers survey participants are largely women, dominating at 69 percent. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$33,299 - $83,990
$33K
$59K
$84K
MEDIAN: $58,907
10%
50%
90%

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$10.47 - $17.62
$10
$15
$18
MEDIAN: $14.79
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Salary
$33,299 - $83,990  
   
Bonus
$592 - $13,178  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,940 - $88,015  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 69
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$10.47 - $17.62  
   
Overtime
$23.25  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$592 - $13,178  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,940 - $88,015  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 25

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United States (change)

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Job Description for Customer Service Administration Manager, Call Center

  • Manages day-to-day call center operations.
  • Train new call center customore service representitives.
  • Manage call center budgets and operational expenses.
  • Assist associates in achieving their professional goals.

Customer Service Administration Manager, Call Center Job Listings

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Popular Skills for Customer Service Administration Manager, Call Center


Survey results show that Customer Service Administration Managers of Call Centers typically report just a few professional skills. Most notably, skills in Customer Relationship Management, Windows Operating System General Use, Microsoft Excel, and Microsoft Office are correlated to pay that is above average. Those listing Microsoft Word as a skill should be prepared for drastically lower pay. Microsoft Office and Microsoft Excel also typically command lower compensation. For most people, competency in Microsoft Office indicates knowledge of Customer Relationship Management (CRM) and Windows Operating System General Use.

Pay by Experience Level for Customer Service Administration Manager, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Survey participants with less than five years' experience pocket $42K on average, but those with five to 10 years of experience enjoy a much bigger median of $62K. Customer Service Administration Managers of Call Centers with one to two decades of relevant experience report an average salary of approximately $59K. Average wages for folks with more than 20 years of experience come out to around $73K.

Related Job Salaries

Key Stats for Customer Service Administration Manager, Call Center

Gender

Female
69 %
Male
31 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 14 votes.
Less than 1 year
3%
1-4 years
33%
5-9 years
21%
10-19 years
29%
20 years or more
14%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Administration Manager, Call Center Salaries

Late-Career
▲42%

▲22%

▲15%

National Average
$51,000

▼19%

Skills That Affect Customer Service Administration Manager, Call Center Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 14 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
3%
1-4 years
33%
5-9 years
21%
10-19 years
29%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 77%
vision benefits
Vision: 61%
dental benefits
None: 15%
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