What am I worth?
Get a free salary report »
What should I pay?
Pay the right way »

Customer Service Administration Manager, Call Center Salary

Customer Service Administration Managers of Call Centers in the United States take home an average $50K annually. Total cash earnings of Customer Service Administration Managers of Call Centers range from $29K on the low end to $76K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $7K and $10K, respectively. A strong majority report receiving medical coverage from their employers and the greater part collect dental insurance. Women account for the majority of Customer Service Administration Managers of Call Centers who responded to the questionnaire — 68 percent to be exact. For the most part, Customer Service Administration Managers of Call Centers enjoy their work and report high levels of job satisfaction. Participants in PayScale's salary questionnaire provided the particulars of this report.

$32,673 - $75,367
(Median)
$33K
$50K
$75K
MEDIAN: $50,317
10%
50%
90%

Add this chart to your site: 640px    300px

$10.93 - $20.53
(Median)
$11
$15
$21
MEDIAN: $15.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$32,673 - $75,367  
   
Bonus
$0.00 - $7,438  
Profit Sharing
$805 - $9,933  
Commission
$720 - $2,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,296 - $75,725  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 279
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$10.93 - $20.53  
   
Overtime
$15.01 - $29.90  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $7,438  
   
Commission
$720 - $2,750  
Profit Sharing
$805 - $9,933  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,296 - $75,725  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 70

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Customer Service Administration Manager, Call Center

  • Manage call center budgets and operational expenses.
  • Assist associates in achieving their professional goals.
  • Manages day-to-day call center operations.
  • Train new call center customore service representitives.

Customer Service Administration Manager, Call Center Job Listings

Jobs by Simply Hired
jobs by Indeed job search

Search for more jobs:

Popular Skills for Customer Service Administration Manager, Call Center


Customer Service Administration Managers of Call Centers report a narrow range of specific skills. Most notably, skills in Customer Relationship Management, Microsoft Word, Microsoft Office, and Windows Operating System General Use are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Microsoft Excel and Windows Operating System General Use. For most people, competency in Microsoft Office indicates knowledge of Windows Operating System General Use and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Administration Manager, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Administration Managers of Call Centers who reported more years of relevant experience also reported higher earnings. The average inexperienced worker's salary is approximately $41K, and people with five to 10 years of experience bring in more at around $49K on average. On average, Customer Service Administration Managers of Call Centers make $54K following one to two decades on the job. Customer Service Administration Managers of Call Centers who have spent more than 20 years on the job report earning a significantly higher median of $68K.

Related Job Salaries

 
ADVERTISEMENT
United States (change)

Experience Affects Customer Service Administration Manager, Call Center Salaries

Late-Career
up arrow 42%



National Average
$48,000


Skills That Affect Customer Service Administration Manager, Call Center Salaries

Customer Relationship Management (CRM)
0%

National Average
$48,000

Microsoft Office
up arrow 1%

Microsoft Word
up arrow 1%

Windows Operating System General Use
up arrow 3%

Microsoft Excel
up arrow 10%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 79 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
1%
1-4 years
26%
5-9 years
26%
10-19 years
35%
20 years or more
12%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 69%
vision benefits Vision: 57% employee benefits None: 17%
ADVERTISEMENT