Customer Service Administration Manager, Call Center Salary

Customer Service Administration Managers of Call Centers in the United States pull down an average of $60K annually. Experience level is the biggest factor affecting pay for this group, followed by geography. The majority of Customer Service Administration Managers of Call Centers claim high levels of job satisfaction. Most receive medical and dental insurance and a strong majority get vision insurance. Female Customer Service Administration Managers of Call Centers make up most of the survey respondents at 70 percent. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$33,121 - $93,469
$33K
$60K
$93K
MEDIAN: $60,359
10%
50%
90%

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$10.91 - $17.52
$11
$14
$18
MEDIAN: $14.24
10%
50%
90%

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$0$93K
Salary $33,121 - $93,469
Bonus $0.00 - $11,920
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,410 - $91,379
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 36
Hourly Data $0$31
Hourly Rate $10.91 - $17.52
Overtime $21.00
Annual Data $0$91K
Bonus $0.00 - $11,920
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,410 - $91,379
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 15

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United States (change)

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Job Description for Customer Service Administration Manager, Call Center

  • Manages day-to-day call center operations.
  • Train new call center customore service representitives.
  • Manage call center budgets and operational expenses.
  • Assist associates in achieving their professional goals.

Customer Service Administration Manager, Call Center Job Listings

Popular Skills for Customer Service Administration Manager, Call Center


Customer Service Administration Managers of Call Centers who responded to the survey report just a handful of professional skills. Most notably, skills in Customer Relationship Management, Windows Operating System General Use, Microsoft Office, and Microsoft Excel are correlated to pay that is above average. Those listing Microsoft Word as a skill should be prepared for drastically lower pay. Microsoft Excel and Microsoft Office also typically command lower compensation. Most people familiar with Microsoft Office also know Customer Relationship Management (CRM) and Windows Operating System General Use.

Pay by Experience Level for Customer Service Administration Manager, Call Center

Pay by Experience for a Customer Service Administration Manager, Call Center has a positive trend. An entry-level Customer Service Administration Manager, Call Center with less than 5 years of experience can expect to earn an average total compensation of $44,000 based on 31 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Administration Manager, Call Center with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $65,000 based on 26 salaries. An experienced Customer Service Administration Manager, Call Center which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $56,000 based on 26 salaries. A Customer Service Administration Manager, Call Center with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $71,000 based on 12 salaries.

Customer Service Administration Manager, Call Center Reviews

Q: What is it like working as a Customer Service Administration Manager, Call Center?

Customer Service Administration Manager, Call Center in New Albany:
"Carton Craft Pros and Cons."
Pros: Flexibility, Owners, transit time to work.
Cons: Pay, working more than 40 hours a week, not long enough paid vacation/sick time.

Related Job Salaries

Key Stats for Customer Service Administration Manager, Call Center

Gender

Female
70 %
Male
30 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
Less than 1 year
2%
1-4 years
29%
5-9 years
22%
10-19 years
25%
20 years or more
22%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Administration Manager, Call Center Salaries

▲39%

▲27%

▲10%

National Average
$51,000

▼14%

Skills That Affect Customer Service Administration Manager, Call Center Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
2%
1-4 years
29%
5-9 years
22%
10-19 years
25%
20 years or more
22%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 86%
vision benefits
Vision: 74%
no benefits
None: 7%
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