Customer Service Administration Manager, Call Center Salary (United States)

A typical Call Center Customer Service Administration Manager in the United States can expect to take home roughly $47,376 annually. Compensation ranges from $29,559 on the low end to $76,208 per year on the high end. Cash earnings of Call Center Customer Service Administration Managers—including $7,871 bonuses, $5,112 profit sharing proceeds, and $7,047 commissions near the top of the pay scale—stretch from approximately $31,677 to approximately $75,868 depending on individual performance. Most enjoy medical and dental coverage in this occupation, and more than half get vision benefits. Work is enjoyable for the better half of Call Center Customer Service Administration Managers who claim high levels of job satisfaction. Respondents to the PayScale salary survey provided the data for this report.
Customer Service Administration Manager, Call Center Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$31,677 - $75,868
(Median)
32K
40K
49K
61K
76K
MEDIAN: $49,241
10%
25%
50%
75%
90%
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Customer Service Administration Manager, Call Center Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.51 - $20.92
(Median)
12
16
19
21
MEDIAN: $15.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$31,677 - $75,868  
   
Bonus
$0.00 - $7,871  
Profit Sharing
$1,174 - $5,112  
Commission
$-0.50 - $7,047  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,559 - $76,208  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 384
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.51 - $20.92  
   
Overtime
$15.36 - $30.07  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $7,871  
   
Commission
$-0.50 - $7,047  
Profit Sharing
$1,174 - $5,112  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,559 - $76,208  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 86
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Job Description for Customer Service Administration Manager, Call Center

  • Manage call center budgets and operational expenses.
  • Assist associates in achieving their professional goals.
  • Manages day-to-day call center operations.
  • Train new call center customore service representitives.

Customer Service Administration Manager, Call Center Job Listings

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Popular Skills for Customer Service Administration Manager, Call Center

Job skills reported by Call Center Customer Service Administration Managers are limited. At the other end of the pay range are skills like Microsoft Excel and Customer Relationship Management (CRM). The majority of those who know Microsoft Office also know Windows Operating System General Use and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Administration Manager, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Call Center Customer Service Administration Managers, experience in the field tends to play a major role in salary negotiations; pay increases with more experience. After five to 10 years, the typical starting salary of $42K climbs to $47K. Pay amounts to $53K after 10 to 20 years. Wages do not stop growing after 20 years on the job, and Call Center Customer Service Administration Managers tend to earn $64K at this point in time. Experienced employees who have 10-20 years of experience make up around one third of the workforce; inexperienced individuals who have been working for less than one year comprise 1 percent, and senior people with more than 20 years under their belt fill out the remaining 13 percent. More than half of respondents report having between one and nine years of experience in this field.

Related Job Salaries

Experience Affects Customer Service Administration Manager, Call Center Salaries

Late-Career
up arrow 36%
National Average
$47,000

Skills That Affect Customer Service Administration Manager, Call Center Salaries

Microsoft Office
0%
National Average
$47,000
Microsoft Word
up arrow 1%
Windows Operating System General Use
up arrow 3%
Microsoft Excel
up arrow 16%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 99 votes.

Gender

Female
70%
female alumni
 
Male
30%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
23%
5-9 years
28%
10-19 years
35%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 70%
vision benefits Vision: 57% employee benefits None: 15%
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