Customer Service Administration Manager, Call Center Salary

Average Customer Service Administration Managers of Call Centers in the United States make around $51K annually. For the most part, Customer Service Administration Managers of Call Centers enjoy their work and report high levels of job satisfaction. Medical benefits are awarded to a strong majority, and a majority earn dental coverage. Respondents to the PayScale salary survey provided the data for this report.

$32,892 - $75,798
(Median)
$33K
$51K
$76K
MEDIAN: $50,879
10%
50%
90%

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$10.89 - $20.54
(Median)
$11
$15
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$32,892 - $75,798  
   
Bonus
$0.00 - $7,684  
Profit Sharing
$1,486 - $3,931  
Commission
$235.83 - $3,561  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,064 - $76,542  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 259
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$10.89 - $20.54  
   
Overtime
$13.75 - $30.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $7,684  
   
Commission
$235.83 - $3,561  
Profit Sharing
$1,486 - $3,931  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,064 - $76,542  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 68
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Job Description for Customer Service Administration Manager, Call Center

  • Manage call center budgets and operational expenses.
  • Assist associates in achieving their professional goals.
  • Manages day-to-day call center operations.
  • Train new call center customore service representitives.

Customer Service Administration Manager, Call Center Job Listings

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Popular Skills for Customer Service Administration Manager, Call Center


Survey results show that Customer Service Administration Managers of Call Centers use a fair number of skills. Most notably, skills in Customer Relationship Management, Microsoft Word, Microsoft Office, and Windows Operating System General Use are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Microsoft Excel and Windows Operating System General Use. Most people familiar with Microsoft Office also know Windows Operating System General Use and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Administration Manager, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Administration Managers of Call Centers generally obtain higher compensation for more plentiful past experience. Average salaries for inexperienced employees average out to around $41K, but folks who have five to 10 years of experience earn a higher median of $50K. On average, Customer Service Administration Managers of Call Centers make $54K following one to two decades on the job. Customer Service Administration Managers of Call Centers who have acquired more than 20 years of relevant experience earn significantly more than folks with fewer years on their resumes; the average income in this veteran group is $67K.

Related Job Salaries

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Experience Affects Customer Service Administration Manager, Call Center Salaries

Late-Career
up arrow 38%



National Average
$49,000


Skills That Affect Customer Service Administration Manager, Call Center Salaries

National Average
$49,000

Customer Relationship Management (CRM)
up arrow 1%

Microsoft Word
up arrow 2%

Microsoft Office
up arrow 3%

Windows Operating System General Use
up arrow 3%

Microsoft Excel
up arrow 13%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 73 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
1%
1-4 years
26%
5-9 years
26%
10-19 years
35%
20 years or more
12%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 70%
vision benefits Vision: 58% employee benefits None: 17%
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