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Customer Service Administration Manager, Call Center Salary

Pay for Customer Service Administration Managers of Call Centers in the United States sits in the ballpark of $50K per year. In the world of Customer Service Administration Managers of Call Centers, overall cash earnings stretch from $29K near the bottom to $76K near the top; these packages encompass bonuses that run close to $7K and profit sharing that can (albeit rarely) exceed $10K, along with commissions approaching $7K. A fair number report receiving medical coverage from their employers and the larger part collect dental insurance. The majority of Customer Service Administration Managers of Call Centers (68 percent) who took the survey are women. Job satisfaction is high and work is enjoyable for most Customer Service Administration Managers of Call Centers. This snapshot results from replies to PayScale's salary survey.

$32,973 - $75,271
(Median)
$33K
$50K
$75K
MEDIAN: $49,781
10%
50%
90%

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$10.78 - $20.48
(Median)
$11
$15
$20
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$32,973 - $75,271  
   
Bonus
$0.00 - $7,347  
Profit Sharing
$817 - $9,787  
Commission
$-0.50 - $7,047  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,144 - $75,562  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 292
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$10.78 - $20.48  
   
Overtime
$15.11 - $29.80  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $7,347  
   
Commission
$-0.50 - $7,047  
Profit Sharing
$817 - $9,787  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,144 - $75,562  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 72

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Job Description for Customer Service Administration Manager, Call Center

  • Manage call center budgets and operational expenses.
  • Assist associates in achieving their professional goals.
  • Manages day-to-day call center operations.
  • Train new call center customore service representitives.

Customer Service Administration Manager, Call Center Job Listings

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Popular Skills for Customer Service Administration Manager, Call Center


Survey results imply that Customer Service Administration Managers of Call Centers put a diverse skill set to use. Most notably, skills in Customer Relationship Management, Microsoft Word, Microsoft Office, and Windows Operating System General Use are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Microsoft Excel. Most people skilled in Microsoft Office are similarly competent in Windows Operating System General Use and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Administration Manager, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Administration Managers of Call Centers with a lot of experience tend to enjoy higher earnings. The average inexperienced worker's salary is approximately $41K, and people with five to 10 years of experience bring in more at around $49K on average. People with 10 to 20 years of experience make an average of about $53K in this role. Big financial gains seem to result from working for more than two decades; veterans in this group report earning $68K on average.

Related Job Salaries

United States (change)

Experience Affects Customer Service Administration Manager, Call Center Salaries

Late-Career
up arrow 43%



National Average
$47,000


Skills That Affect Customer Service Administration Manager, Call Center Salaries

Customer Relationship Management (CRM)
up arrow 3%

Microsoft Office
up arrow 1%

Microsoft Word
up arrow 1%

National Average
$47,000

Windows Operating System General Use
up arrow 2%

Microsoft Excel
up arrow 9%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 83 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
1%
1-4 years
25%
5-9 years
26%
10-19 years
36%
20 years or more
12%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 70%
vision benefits Vision: 58% employee benefits None: 17%