Customer Service Administration Managers of Call Centers in the United States pull down an average of $59K per year. Career length and the particular city each impact pay for this group, with the former having the largest influence. The majority of Customer Service Administration Managers of Call Centers claim high levels of job satisfaction. Men are in the minority of survey respondents, with female Customer Service Administration Managers of Call Centers making up 72 percent. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the larger part. The data in this summary comes from the PayScale salary survey.

$36,410 - $82,841
(Median)
$36K
$59K
$83K
MEDIAN: $59,246
10%
50%
90%

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$9.98 - $20.13
(Median)
$10
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$29K$58K$87K
Salary
$36,410 - $82,841  
   
Bonus
$0.00 - $12,723  
Profit Sharing
$1,550  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,662 - $86,695  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 82
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$9.98 - $20.13  
   
Overtime
$20.62  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $12,723  
   
Profit Sharing
$1,550  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,662 - $86,695  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 28
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Job Description for Customer Service Administration Manager, Call Center

  • Manage call center budgets and operational expenses.
  • Assist associates in achieving their professional goals.
  • Manages day-to-day call center operations.
  • Train new call center customore service representitives.

Customer Service Administration Manager, Call Center Job Listings

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Popular Skills for Customer Service Administration Manager, Call Center


Customer Service Administration Managers of Call Centers report using a pretty varied skill set on the job. Most notably, skills in Customer Relationship Management, Windows Operating System General Use, Microsoft Excel, and Microsoft Office are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Word. Most people skilled in Microsoft Office are similarly competent in Customer Relationship Management (CRM) and Windows Operating System General Use.

Pay by Experience Level for Customer Service Administration Manager, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have less than five years' experience make $41K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $64K. Customer Service Administration Managers of Call Centers claiming one to two decades of experience make an estimated median of $56K. Average wages for folks with more than 20 years of experience come out to around $73K.

Related Job Salaries

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Experience Affects Customer Service Administration Manager, Call Center Salaries

Late-Career
up arrow 43%



National Average
$51,000


Skills That Affect Customer Service Administration Manager, Call Center Salaries



Microsoft Excel
up arrow 2%

National Average
$51,000

Microsoft Office
up arrow 2%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 18 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
3%
1-4 years
32%
5-9 years
21%
10-19 years
32%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 73%
medical benefits
Vision: 60%
dental benefits
None: 17%
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