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Customer Service Administration Manager, Call Center Salary

Customer Service Administration Managers of Call Centers in the United States can expect wages of $50K per year on average. The final incomes of Customer Service Administration Managers of Call Centers generally vary between $30K and $76K; higher pay grades include potential for bonuses, profit sharing, and commissions as high as $7K, $10K, and $7K, respectively. A fair number enjoy medical while a strong majority get dental coverage. Vision coverage is also available to more than half. For the most part, Customer Service Administration Managers of Call Centers enjoy their work and report high levels of job satisfaction. This report is based on responses to the PayScale salary survey.
$32,106 - $75,554
(Median)
32K
40K
50K
62K
76K
MEDIAN: $49,532
10%
25%
50%
75%
90%

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$11.30 - $20.45
(Median)
11
15
18
20
MEDIAN: $15.00
10%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$32,106 - $75,554  
   
Bonus
$0.00 - $7,073  
Profit Sharing
$1,495 - $9,696  
Commission
$-0.50 - $7,047  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,569 - $76,051  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 329
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.30 - $20.45  
   
Overtime
$15.48 - $29.38  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $7,073  
   
Commission
$-0.50 - $7,047  
Profit Sharing
$1,495 - $9,696  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,569 - $76,051  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 75
United States (change)

Job Description for Customer Service Administration Manager, Call Center

  • Manage call center budgets and operational expenses.
  • Assist associates in achieving their professional goals.
  • Manages day-to-day call center operations.
  • Train new call center customore service representitives.

Customer Service Administration Manager, Call Center Job Listings

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Popular Skills for Customer Service Administration Manager, Call Center


Survey results imply that Customer Service Administration Managers of Call Centers put a diverse skill set to use. Most notably, skills in Microsoft Office, Microsoft Word, Customer Relationship Management, and Windows Operating System General Use are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Excel. It is often found that people who know Microsoft Office are also skilled in Windows Operating System General Use and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Administration Manager, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Administration Managers of Call Centers generally obtain higher compensation for more plentiful past experience. The average inexperienced worker earns $41K, and someone who has worked for five to 10 years can expect a bigger median salary of $48K. On average, Customer Service Administration Managers of Call Centers make $53K following one to two decades on the job. Customer Service Administration Managers of Call Centers who have acquired more than 20 years of relevant experience earn significantly more than folks with fewer years on their resumes; the average income in this veteran group is $64K.

Related Job Salaries

Experience Affects Customer Service Administration Manager, Call Center Salaries

Late-Career
up arrow 36%



National Average
$48,000


Skills That Affect Customer Service Administration Manager, Call Center Salaries

Microsoft Office
up arrow 1%

National Average
$48,000

Microsoft Word
up arrow 1%

Windows Operating System General Use
up arrow 2%

Customer Relationship Management (CRM)
up arrow 2%

Microsoft Excel
up arrow 14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 86 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
1%
1-4 years
24%
5-9 years
26%
10-19 years
36%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 71%
vision benefits Vision: 58% employee benefits None: 16%