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Customer Service Administration Manager, Call Center Salary (United States)

Pay for Customer Service Administration Managers of Call Centers in the United States is typically around $49K per year. Total cash earnings of Customer Service Administration Managers of Call Centers range from $30K on the low end to $76K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $8K and $5K, respectively. Medical benefits are awarded to a fair portion, and more than half earn dental coverage. Most Customer Service Administration Managers of Call Centers like their work and job satisfaction is high. The figures in this overview are derived from responses to the PayScale salary survey.
Customer Service Administration Manager, Call Center Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$31,677 - $75,868
(Median)
32K
40K
49K
61K
76K
MEDIAN: $49,241
10%
25%
50%
75%
90%
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Customer Service Administration Manager, Call Center Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.51 - $20.92
(Median)
12
16
19
21
MEDIAN: $15.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$31,677 - $75,868  
   
Bonus
$0.00 - $7,871  
Profit Sharing
$1,174 - $5,112  
Commission
$-0.50 - $7,047  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,559 - $76,208  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 384
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.51 - $20.92  
   
Overtime
$15.36 - $30.07  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $7,871  
   
Commission
$-0.50 - $7,047  
Profit Sharing
$1,174 - $5,112  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,559 - $76,208  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 86
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Job Description for Customer Service Administration Manager, Call Center

  • Manage call center budgets and operational expenses.
  • Assist associates in achieving their professional goals.
  • Manages day-to-day call center operations.
  • Train new call center customore service representitives.

Customer Service Administration Manager, Call Center Job Listings

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Popular Skills for Customer Service Administration Manager, Call Center

Survey takers who work as Customer Service Administration Managers of Call Centers usually report a few specific skills. Most notably, skills in Microsoft Office, Microsoft Word, Windows Operating System General Use, and Customer Relationship Management (CRM) are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Microsoft Excel and Customer Relationship Management. For most people, competency in Microsoft Office indicates knowledge of Windows Operating System General Use and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Administration Manager, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Customer Service Administration Managers of Call Centers generally obtain higher compensation for more plentiful past experience. Workers with less than five years' experience earn around $42K on average, and those who have five to 10 years under their belts see a higher median salary of $47K. Customer Service Administration Managers of Call Centers see a median salary of $53K after reaching one to two decades on the job. Seasoned veterans with 20 years under their belts enjoy a median income of $64K. One to nine years of experience is standard for most employees in this area; nearly one-half of respondents fit between this range. Experienced employees who have 10-20 years of experience make up more than a third of the workforce; inexperienced individuals who have been working for less than one year comprise less than two percent, and senior people with more than 20 years under their belt fill out the remaining roughly an eighth.

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Experience Affects Customer Service Administration Manager, Call Center Salaries

Late-Career
up arrow 36%
National Average
$47,000

Skills That Affect Customer Service Administration Manager, Call Center Salaries

Microsoft Office
0%
National Average
$47,000
Microsoft Word
up arrow 1%
Windows Operating System General Use
up arrow 3%
Microsoft Excel
up arrow 16%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 99 votes.

Gender

Female
70%
female alumni
 
Male
30%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
23%
5-9 years
28%
10-19 years
35%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 70%
vision benefits Vision: 57% employee benefits None: 15%