Customer Service Administration Manager, Call Center Salary (United States)

Annual pay for Call Center Customer Service Administration Managers in the United States typically comes in around $47,376 per year. Pay begins at $29,559 on the low end and climbs to $76,208 per year near the top. Individual bonuses, profit sharing and commission for Call Center Customer Service Administration Managers—as high as $7,871, $5,112 and $7,047, respectively—each contribute to the degree of variability within overall compensation, ranging from $29,559 to $76,208. Medical benefits are awarded to the greater part, and around two-thirds earn dental coverage. Job satisfaction is high and work is enjoyable for most Call Center Customer Service Administration Managers. Responses to PayScale's salary questionnaire form the basis for this outline.
Customer Service Administration Manager, Call Center Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$31,677 - $75,868
(Median)
32K
40K
49K
61K
76K
MEDIAN: $49,241
10%
25%
50%
75%
90%
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Customer Service Administration Manager, Call Center Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.51 - $20.92
(Median)
12
16
19
21
MEDIAN: $15.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$31,677 - $75,868  
   
Bonus
$0.00 - $7,871  
Profit Sharing
$1,174 - $5,112  
Commission
$-0.50 - $7,047  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,559 - $76,208  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 384
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.51 - $20.92  
   
Overtime
$15.36 - $30.07  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $7,871  
   
Commission
$-0.50 - $7,047  
Profit Sharing
$1,174 - $5,112  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,559 - $76,208  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 86
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Job Description for Customer Service Administration Manager, Call Center

  • Manage call center budgets and operational expenses.
  • Assist associates in achieving their professional goals.
  • Manages day-to-day call center operations.
  • Train new call center customore service representitives.

Customer Service Administration Manager, Call Center Job Listings

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Popular Skills for Customer Service Administration Manager, Call Center

Call Center Customer Service Administration Managers seem to require a number of specific skills. Skills that pay less than market rate include Microsoft Excel and Customer Relationship Management (CRM). For most people, competency in Microsoft Office indicates knowledge of Windows Operating System General Use and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Administration Manager, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay for Call Center Customer Service Administration Managers increases steadily with experience. Salaries can reach $47K from $42K after five to 10 years. Pay amounts to $53K after 10 to 20 years. Paychecks show no signs of slowing down as Call Center Customer Service Administration Managers approach two decades on the job—pay continues to accelerate and typical earnings come to $64K. Experienced employees who have 10-20 years of experience make up around one third of the workforce; inexperienced individuals who have been working for less than one year comprise 1 percent, and senior people with more than 20 years under their belt fill out the remaining 13 percent. More than half of respondents report one to nine years of experience.

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Experience Affects Customer Service Administration Manager, Call Center Salaries

Late-Career
up arrow 36%
National Average
$47,000

Skills That Affect Customer Service Administration Manager, Call Center Salaries

Microsoft Office
0%
National Average
$47,000
Microsoft Word
up arrow 1%
Windows Operating System General Use
up arrow 3%
Microsoft Excel
up arrow 16%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 99 votes.

Gender

Female
70%
female alumni
 
Male
30%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
23%
5-9 years
28%
10-19 years
35%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 70%
vision benefits Vision: 57% employee benefits None: 15%