Customer Service Administration Manager, Call Center Salary

The average Call Center Customer Service Administration Manager in the United States can expect to rake in roughly $53K annually. Career duration is the biggest factor affecting pay for this group, followed by geography. A strong majority report receiving medical coverage from their employers and the larger part collect dental insurance. Female Customer Service Administration Managers of Call Centers make up most of the survey respondents at 71 percent. Most workers in this position report high levels of job satisfaction. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$33,898 - $77,518
(Median)
$34K
$53K
$78K
MEDIAN: $52,689
10%
50%
90%

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$10.34 - $20.06
(Median)
$10
$15
$20
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Salary
$33,898 - $77,518  
   
Bonus
$0.00 - $10,002  
Profit Sharing
$2,000  
Commission
$240.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,510 - $81,761  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 199
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$10.34 - $20.06  
   
Overtime
$12.26 - $30.80  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $10,002  
   
Commission
$240.00  
Profit Sharing
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,510 - $81,761  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 65
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Job Description for Customer Service Administration Manager, Call Center

  • Manage call center budgets and operational expenses.
  • Assist associates in achieving their professional goals.
  • Manages day-to-day call center operations.
  • Train new call center customore service representitives.

Customer Service Administration Manager, Call Center Job Listings

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Popular Skills for Customer Service Administration Manager, Call Center


Survey takers who work as Customer Service Administration Managers of Call Centers usually report a few specific skills. Most notably, skills in Customer Relationship Management, Microsoft Excel, Microsoft Office, and Microsoft Word are correlated to pay that is above average. Skills that pay less than market rate include Windows Operating System General Use, Microsoft Word, and Microsoft Office. For most people, competency in Microsoft Office indicates knowledge of Windows Operating System General Use and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Administration Manager, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience seems to be a major factor in determining the incomes of Customer Service Administration Managers of Call Centers. Workers with less than five years' experience earn around $41K on average, and those who have five to 10 years under their belts see a higher median salary of $52K. Customer Service Administration Managers of Call Centers see a median salary of $53K after reaching one to two decades on the job. Old hands who claim more than two decades on the job enjoy average earnings of $71K.

Related Job Salaries

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Experience Affects Customer Service Administration Manager, Call Center Salaries

Late-Career
up arrow 43%



National Average
$49,000


Skills That Affect Customer Service Administration Manager, Call Center Salaries

Customer Relationship Management (CRM)
up arrow 1%

National Average
$49,000

Microsoft Office
up arrow 4%

Microsoft Excel
up arrow 4%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 54 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
1%
1-4 years
27%
5-9 years
25%
10-19 years
33%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 69%
medical benefits
Vision: 58%
dental benefits
None: 19%
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