Customer service advisors are the front line for a company when their customers elect to contact them. They clients can work in a large variety of industries and the companies will often offer extensive training on their products and services. Most often these customer service analysts are interacting with clients on the phone, utilizing a headset, telephone system and computer.
Customer Service Advisor Tasks
Update and document accounts, including orders, escalations, and transactions.
Work with other departments to ensure flow of goods and services and clear communication.
Manage daily and special orders and operations for specific accounts.
Provide estimates and documentation, recommending level of work and obtaining agreement.