Customer Service Advisor Salary

A Customer Service Advisor earns an average wage of $12.88 per hour. People in this job generally don't have more than 20 years' experience. Skills that are associated with high pay for this job are Customer Relationship Management (CRM), Customer Service Metrics, Microsoft Office, Customer Relations, and Oral / Verbal Communication.

$23,993 - $60,267
$24K
$39K
$60K
MEDIAN: $38,577
10%
50%
90%

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$8.93 - $19.13
$8
$13
$19
MEDIAN: $12.91
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$23,993 - $60,267  
   
Bonus
$248.32 - $5,152  
Profit Sharing
$900  
Commission
$795 - $30,705  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,923 - $48,013  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 127
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$8.93 - $19.13  
   
Hourly Tips
$1.20  
Overtime
$13.98 - $29.30  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$248.32 - $5,152  
   
Commission
$795 - $30,705  
Profit Sharing
$900  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,923 - $48,013  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 259

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United States (change)

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Job Description for Customer Service Advisor

Customer service advisors are the front line for a company when their customers elect to contact them. They clients can work in a large variety of industries and the companies will often offer extensive training on their products and services. Most often these customer service analysts are interacting with clients on the phone, utilizing a headset, telephone system and computer.

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Customer Service Advisor Tasks

  • Manage daily and special orders and operations for specific accounts.
  • Provide estimates and documentation, recommending level of work and obtaining agreement.
  • Update and document accounts, including orders, escalations, and transactions.
  • Work with other departments to ensure flow of goods and services and clear communication.

Common Career Paths for Customer Service Advisor


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Advisor

Pay by Experience Level for Customer Service Advisor

Pay by Experience for a Customer Service Advisor has a positive trend. An entry-level Customer Service Advisor with less than 5 years of experience can expect to earn an average total compensation of $30,000 based on 231 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Advisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $34,000 based on 99 salaries. An experienced Customer Service Advisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $36,000 based on 81 salaries. A Customer Service Advisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 23 salaries.

Customer Service Advisor Reviews

Q: What is it like working as a Customer Service Advisor?

Customer Service Advisor in Gilbert:
"Best of the Best."
Pros: I love the people I work with, my supervisor and coworkers all stay in close communication all day long. Cheering each other on and always there for support.
Cons: Wish there was more opportunity for promotion.

Related Job Salaries

Key Stats for Customer Service Advisor

Gender

Female
57 %
Male
43 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 52 votes.
Less than 1 year
7%
1-4 years
51%
5-9 years
18%
10-19 years
19%
20 years or more
6%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Advisor Salaries

Late-Career
▲33%

▲15%

▲9%

National Average
$31,000

▼5%

Skills That Affect Customer Service Advisor Salaries

Customer Relationship Management (CRM)
▲55%

Customer Service Metrics
▲40%

Microsoft Office
▲24%

Customer Relations
▲23%

Oral / Verbal Communication
▲15%

National Average
$31,000


▼14%

Phone Support
▼27%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 52 votes.

Gender

Female
57 %
Male
43 %

Years of Experience

Less than 1 year
7%
1-4 years
51%
5-9 years
18%
10-19 years
19%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 56%
vision benefits
Vision: 52%
no benefits
None: 31%
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