Customer Service Advisor Salary

A Customer Service Advisor earns an average wage of $12.88 per hour. People in this job generally don't have more than 20 years' experience. Skills that are associated with high pay for this job are Customer Relationship Management (CRM), Customer Service Metrics, Microsoft Office, Customer Relations, and Oral / Verbal Communication.

$22,301 - $54,710
$22K
$38K
$55K
MEDIAN: $38,231
10%
50%
90%

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$8.96 - $19.48
$9
$13
$19
MEDIAN: $13.24
10%
50%
90%

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$0$54K
Salary $22,301 - $54,710
Bonus $289.73 - $5,182
Profit Sharing $983
Commission $750 - $30,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,907 - $48,395
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 131
Hourly Data $0$29
Hourly Rate $8.96 - $19.48
Hourly Tips $1.20
Overtime $13.97 - $29.44
Annual Data $0$48K
Bonus $289.73 - $5,182
Commission $750 - $30,500
Profit Sharing $983
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,907 - $48,395
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 257

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Customer Service Advisor

Customer service advisors are the front line for a company when their customers elect to contact them. They clients can work in a large variety of industries and the companies will often offer extensive training on their products and services. Most often these customer service analysts are interacting with clients on the phone, utilizing a headset, telephone system and computer.

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Customer Service Advisor Tasks

  • Manage daily and special orders and operations for specific accounts.
  • Provide estimates and documentation, recommending level of work and obtaining agreement.
  • Update and document accounts, including orders, escalations, and transactions.
  • Work with other departments to ensure flow of goods and services and clear communication.

Common Career Paths for Customer Service Advisor


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Customer Service Advisor Job Listings

Popular Employer Salaries for Customer Service Advisor

Pay by Experience Level for Customer Service Advisor

Pay by Experience for a Customer Service Advisor has a positive trend. An entry-level Customer Service Advisor with less than 5 years of experience can expect to earn an average total compensation of $30,000 based on 231 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Advisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $34,000 based on 99 salaries. An experienced Customer Service Advisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $36,000 based on 81 salaries. A Customer Service Advisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 23 salaries.

Customer Service Advisor Reviews

Q: What is it like working as a Customer Service Advisor?

Customer Service Advisor in San Diego:
"Easy office to work Stess level is noexist."
Pros: Talking with the victim, I enjoy helping them and see it throught.
Cons: NONE.

Customer Service Advisor in Spanish Fork:
Pros: I like that I am a highly skilled Customer Service Advisor. I'm highly intelligent which makes my job much easier, I am also skilled at selling things which is the reason I work this position.
Cons: Customers getting mad over stupid or small things. Customers basically telling me how to do my job when it's what I do on a daily basis. Customers thinking they know more about my job than I do myself. Customers who are ignorant and tell me off when I'm really only trying to help them out.

Customer Service Advisor in Gilbert:
"Best of the Best."
Pros: I love the people I work with, my supervisor and coworkers all stay in close communication all day long. Cheering each other on and always there for support.
Cons: Wish there was more opportunity for promotion.

Related Job Salaries

Key Stats for Customer Service Advisor

Gender

Female
54 %
Male
46 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 57 votes.
Less than 1 year
7%
1-4 years
48%
5-9 years
19%
10-19 years
19%
20 years or more
6%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Advisor Salaries

Late-Career
▲30%

▲13%

▲7%

National Average
$32,000

▼6%

Skills That Affect Customer Service Advisor Salaries

Customer Relationship Management (CRM)
▲52%

Customer Service Metrics
▲37%

Microsoft Office
▲21%

Customer Relations
▲21%

Oral / Verbal Communication
▲13%

National Average
$32,000


▼16%

Phone Support
▼28%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 57 votes.

Gender

Female
54 %
Male
46 %

Years of Experience

Less than 1 year
7%
1-4 years
48%
5-9 years
19%
10-19 years
19%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 57%
vision benefits
Vision: 52%
no benefits
None: 30%
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