Customer Service Advisor Salary

A Customer Service Advisor earns an average wage of $13.39 per hour. People in this job generally don't have more than 20 years' experience. Skills that are associated with high pay for this job are Customer Relationship Management (CRM), Microsoft Office, and Oral / Verbal Communication.

$27,116 - $65,763
(Median)
$27K
$41K
$66K
MEDIAN: $40,766
10%
50%
90%

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$8.61 - $19.04
(Median)
$8
$13
$19
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$27,116 - $65,763  
   
Bonus
$0.00 - $6,769  
Profit Sharing
$500  
Commission
$4,932 - $31,424  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,033 - $52,887  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 161
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$8.61 - $19.04  
   
Hourly Tips
$5.46  
Overtime
$12.14 - $29.41  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$0.00 - $6,769  
   
Commission
$4,932 - $31,424  
Profit Sharing
$500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,033 - $52,887  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 321
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Job Description for Customer Service Advisor

Customer service advisors are the front line for a company when their customers elect to contact them. They clients can work in a large variety of industries and the companies will often offer extensive training on their products and services. Most often these customer service analysts are interacting with clients on the phone, utilizing a headset, telephone system and computer.

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Customer Service Advisor Tasks

  • Update and document accounts, including orders, escalations, and transactions.
  • Work with other departments to ensure flow of goods and services and clear communication.
  • Manage daily and special orders and operations for specific accounts.
  • Provide estimates and documentation, recommending level of work and obtaining agreement.

Common Career Paths for Customer Service Advisor


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Advisor

Pay by Experience Level for Customer Service Advisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Customer Service Advisor Reviews

What is it like working as a Customer Service Advisor at Apple Computer, Inc?

Customer Service Advisor in Gilbert:
"Best of the Best."
Pros: I love the people I work with, my supervisor and coworkers all stay in close communication all day long. Cheering each other on and always there for support.
Cons: Wish there was more opportunity for promotion.

Related Job Salaries

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Experience Affects Customer Service Advisor Salaries

Late-Career
up arrow 21%

Experienced
up arrow 18%

Mid-Career
up arrow 12%

National Average
$32,000

Entry-Level
up arrow 8%

Skills That Affect Customer Service Advisor Salaries

Customer Relationship Management (CRM)
up arrow 48%

Oral / Verbal Communication
up arrow 18%

Microsoft Office
up arrow 18%

Customer Service
0%

National Average
$32,000

Sales
up arrow 25%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 71 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
6%
1-4 years
45%
5-9 years
21%
10-19 years
21%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 68%
medical benefits
Vision: 60%
dental benefits
None: 22%
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