A Customer Service Advisor earns an average wage of $12.91 per hour. People in this job generally don't have more than 20 years' experience. A skill in Customer Relationship Management (CRM) is associated with high pay for this job.
Customer Service Advisor Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$26,944 - $59,998
(Median)
27K
32K
39K
50K
60K
MEDIAN: $39,400
10%
25%
50%
75%
90%
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Customer Service Advisor Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.28 - $18.38
(Median)
8
10
13
16
18
MEDIAN: $12.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$26,944 - $59,998  
   
Bonus
$0.00 - $6,787  
Profit Sharing
$486.05 - $1,221  
Commission
$1,021 - $19,574  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,733 - $53,525  
PayScale
Country: United States | Currency: USD | Updated: 18 Apr 2014 | Individuals Reporting: 322
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$8.28 - $18.38  
   
Overtime
$7.45 - $28.53  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $6,787  
   
Commission
$1,021 - $19,574  
Profit Sharing
$486.05 - $1,221  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,733 - $53,525  
PayScale
Country: United States | Currency: USD | Updated: 18 Apr 2014 | Individuals Reporting: 322
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Job Description for Customer Service Advisor
Customer service advisors are the front line for a company when their customers elect to contact them. They clients can work in a large variety of industries and the companies will often offer extensive training on their products and services. Most often these customer service analysts are interacting with clients on the phone, utilizing a headset, telephone system and computer.
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Customer Service Advisor Tasks
  • Update and document accounts, including orders, escalations, and transactions.
  • Work with other departments to ensure flow of goods and services and clear communication.
  • Manage daily and special orders and operations for specific accounts.
  • Provide estimates and documentation, recommending level of work and obtaining agreement.
Pay by Experience Level for Customer Service Advisor
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Related Job Salaries

Experience Affects Customer Service Advisor Salaries

Late-Career
up arrow 35%
Experienced
up arrow 19%
Mid-Career
up arrow 12%
National Average
$32,000
Entry-Level
up arrow 11%

Skills That Affect Customer Service Advisor Salaries

Customer Relationship Management (CRM)
up arrow 50%
Customer Service
up arrow 1%
National Average
$32,000
Sales
up arrow 28%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 56 votes.
Gender
Female
67%
female alumni
 
Male
33%
male alumni
Years of Experience
Less than 1 year
4%
1-4 years
42%
5-9 years
25%
10-19 years
21%
20 years or more
8%
Common Health Benefits
medical benefits Medical: 76% dental benefits Dental: 73%
vision benefits Vision: 60% employee benefits None: 20%
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