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Customer Service Advisor Salary (United States)

A Customer Service Advisor earns an average wage of $13.60 per hour. People in this job generally don't have more than 20 years' experience. A skill in Customer Relationship Management (CRM) is associated with high pay for this job.
Customer Service Advisor Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$27,880 - $59,529
(Median)
28K
33K
41K
51K
60K
MEDIAN: $40,671
10%
25%
50%
75%
90%
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Customer Service Advisor Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.52 - $18.77
(Median)
8
11
14
16
19
MEDIAN: $13.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$27,880 - $59,529  
   
Bonus
$0.00 - $6,128  
Commission
$5,029 - $15,871  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,124 - $52,018  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 121
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$8.52 - $18.77  
   
Overtime
$11.56 - $28.68  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $6,128  
   
Commission
$5,029 - $15,871  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,124 - $52,018  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 230
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Job Description for Customer Service Advisor

Customer service advisors are the front line for a company when their customers elect to contact them. They clients can work in a large variety of industries and the companies will often offer extensive training on their products and services. Most often these customer service analysts are interacting with clients on the phone, utilizing a headset, telephone system and computer.
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Customer Service Advisor Tasks
  • Update and document accounts, including orders, escalations, and transactions.
  • Work with other departments to ensure flow of goods and services and clear communication.
  • Manage daily and special orders and operations for specific accounts.
  • Provide estimates and documentation, recommending level of work and obtaining agreement.

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Advisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

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Experience Affects Customer Service Advisor Salaries

Late-Career
up arrow 26%
Experienced
up arrow 18%
Mid-Career
up arrow 10%
National Average
$32,000
Entry-Level
up arrow 9%

Skills That Affect Customer Service Advisor Salaries

Customer Relationship Management (CRM)
up arrow 49%
Microsoft Office
up arrow 9%
Customer Service
up arrow 4%
National Average
$32,000

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 58 votes.

Gender

Female
68%
female alumni
 
Male
32%
male alumni

Years of Experience

Less than 1 year
5%
1-4 years
41%
5-9 years
26%
10-19 years
21%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 72%
vision benefits Vision: 63% employee benefits None: 18%