Customer Service Advisor Salary

A Customer Service Advisor earns an average wage of $13.57 per hour. People in this job generally don't have more than 20 years' experience. Skills that are associated with high pay for this job are Customer Relationship Management (CRM), Microsoft Office, and Oral / Verbal Communication.

$27,686 - $64,614
(Median)
$28K
$42K
$65K
MEDIAN: $41,574
10%
50%
90%

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$8.51 - $18.94
(Median)
$8
$14
$19
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$27,686 - $64,614  
   
Bonus
$0.00 - $6,205  
Commission
$4,949 - $30,576  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,163 - $52,896  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 133
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$8.51 - $18.94  
   
Overtime
$11.69 - $28.81  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $6,205  
   
Commission
$4,949 - $30,576  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,163 - $52,896  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 262
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Job Description for Customer Service Advisor

Customer service advisors are the front line for a company when their customers elect to contact them. They clients can work in a large variety of industries and the companies will often offer extensive training on their products and services. Most often these customer service analysts are interacting with clients on the phone, utilizing a headset, telephone system and computer.

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Customer Service Advisor Tasks

  • Update and document accounts, including orders, escalations, and transactions.
  • Work with other departments to ensure flow of goods and services and clear communication.
  • Manage daily and special orders and operations for specific accounts.
  • Provide estimates and documentation, recommending level of work and obtaining agreement.

Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Advisor

Pay by Experience Level for Customer Service Advisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

United States (change)

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Experience Affects Customer Service Advisor Salaries

Late-Career
up arrow 25%

Experienced
up arrow 20%

Mid-Career
up arrow 13%

National Average
$32,000

Entry-Level
up arrow 8%

Skills That Affect Customer Service Advisor Salaries

Customer Relationship Management (CRM)
up arrow 42%

Oral / Verbal Communication
up arrow 19%

Microsoft Office
up arrow 19%

Customer Service
up arrow 1%

National Average
$32,000

Sales
up arrow 29%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 61 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
5%
1-4 years
44%
5-9 years
24%
10-19 years
21%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 77% dental benefits Dental: 70%
vision benefits Vision: 61% employee benefits None: 19%
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