A Customer Service Advisor earns an average wage of $12.73 per hour. People in this job generally don't have more than 20 years' experience. Skills that are associated with high pay for this job are Customer Relationship Management (CRM), Microsoft Office, Customer Relations, and Oral / Verbal Communication.

$24,296 - $71,748
(Median)
$24K
$40K
$72K
MEDIAN: $39,555
10%
50%
90%

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$8.76 - $19.11
(Median)
$8
$13
$19
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$24,296 - $71,748  
   
Bonus
$255.32 - $7,341  
Profit Sharing
$500  
Commission
$1,200 - $31,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,654 - $52,007  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 120
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$8.76 - $19.11  
   
Hourly Tips
$0.25  
Overtime
$14.05 - $29.86  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$255.32 - $7,341  
   
Commission
$1,200 - $31,000  
Profit Sharing
$500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,654 - $52,007  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 243
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Job Description for Customer Service Advisor

Customer service advisors are the front line for a company when their customers elect to contact them. They clients can work in a large variety of industries and the companies will often offer extensive training on their products and services. Most often these customer service analysts are interacting with clients on the phone, utilizing a headset, telephone system and computer.

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Customer Service Advisor Tasks

  • Update and document accounts, including orders, escalations, and transactions.
  • Work with other departments to ensure flow of goods and services and clear communication.
  • Manage daily and special orders and operations for specific accounts.
  • Provide estimates and documentation, recommending level of work and obtaining agreement.

Common Career Paths for Customer Service Advisor


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Advisor

Pay by Experience Level for Customer Service Advisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Customer Service Advisor Reviews

What is it like working as a Customer Service Advisor at Apple Computer, Inc?

Customer Service Advisor in Gilbert:
"Best of the Best."
Pros: I love the people I work with, my supervisor and coworkers all stay in close communication all day long. Cheering each other on and always there for support.
Cons: Wish there was more opportunity for promotion.

Related Job Salaries

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Experience Affects Customer Service Advisor Salaries

Late-Career
up arrow 33%

Experienced
up arrow 19%

Mid-Career
up arrow 13%

National Average
$31,000


Skills That Affect Customer Service Advisor Salaries

Customer Relationship Management (CRM)
up arrow 56%

Microsoft Office
up arrow 24%

Customer Relations
up arrow 20%

Oral / Verbal Communication
up arrow 16%

National Average
$31,000

Customer Service
up arrow 1%

Sales
up arrow 20%

Phone Support
up arrow 26%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 48 votes.

Gender

Female
58 %
Male
42 %

Years of Experience

Less than 1 year
7%
1-4 years
49%
5-9 years
16%
10-19 years
22%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 58%
medical benefits
Vision: 52%
dental benefits
None: 30%
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