Customer Service Agent Salary

The average Customer Service Agent in the United States earns approximately $12.40 per hour. In the world of Customer Service Agents, total cash compensation can vary between $20K and $44K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $3K and $5K, respectively. While the particular city and tenure impact pay for this group, the particular firm is the most influential factor. Most Customer Service Agents survey respondents are women (74 percent). Job satisfaction is high and work is enjoyable for most Customer Service Agents. Some workers in this field — just under a third — are not awarded benefits. Medical coverage is reported by more than half and dental plans are enjoyed by a little more than half. The numbers in this rundown were provided by PayScale's salary survey participants.

$24,336 - $48,521
(Median)
$24K
$35K
$49K
MEDIAN: $35,337
10%
50%
90%

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$9.31 - $18.67
(Median)
$9
$12
$19
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$24,336 - $48,521  
   
Bonus
$0.00 - $3,008  
Profit Sharing
$178.79 - $4,530  
Commission
$144.53 - $12,365  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,299 - $44,463  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 447
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.31 - $18.67  
   
Hourly Tips
$3.75  
Overtime
$11.92 - $29.85  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$0.00 - $3,008  
   
Commission
$144.53 - $12,365  
Profit Sharing
$178.79 - $4,530  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,299 - $44,463  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,233
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Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

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Customer Service Agent Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Common Career Paths for Customer Service Agent


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Customer Service Agents may experience a large salary bump if they progress into a role such as Account Manager. The latter position pays an average of $50K annually. When Customer Service Agents are ready for the next step in their careers, they often become Customer Service Supervisors or Administrative Assistants. Those roles pay an additional $8K and $2K, respectively.

Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Agent


Delta Air Lines Inc, US Airways Group, Inc., State Farm Insurance Company, Farmers Insurance Group, and Federal Express Corporation (FedEx) are some prominent firms with considerable interest in employing a large team of Customer Service Agents. Employees of United Airlines, Inc. can expect to make the most, with the company offering a median salary of $45K; however, pay is widely dispersed from bottom to top, ranging from $27K to $57K. American Airlines, Federal Express Corporation (FedEx), and State Farm Insurance Company are a few other companies that offer generous salaries, with Customer Service Agents earning around $44K, $36K, or $34K at each firm, respectively.

Workers at Convergys Corporation, Alorica, Inc., and Swissport also face smaller salaries than the rest of the field — average earnings for these employers come to $22K, $22K, and $23K respectively.

Popular Skills for Customer Service Agent


Customer Service Agents generally report applying a varied skill set to their work. Most notably, facility with Customer Relationship Management, Insurance, and Customer Relations are correlated to pay that is significantly above average, leading to increases of 33 percent, 14 percent, and 3 percent, respectively. Those listing Problem Solving as a skill should be prepared for drastically lower pay. Typing and Phone Support also typically command lower compensation. Most people experienced in Customer Relations also know Sales and Insurance.

Pay by Experience Level for Customer Service Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Agents, more experience in the field does not usually mean bigger paychecks. Those in the early stages of their career can expect to make around $26K; however, individuals with five to 10 years of experience bring in $30K on average — a distinctly larger sum. The average pay reported by folks with 10 to 20 years of experience is around $33K. Customer Service Agents who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $37K.

Pay Difference by Location

National Average: $29,349

Larger city markers indicate a job is popular in that location.

San Francisco is home to an above-average pay rate for Customer Service Agents, 36 percent higher than the national average. Customer Service Agents will also find cushy salaries in Houston (+12 percent), Portland (+12 percent), San Diego (+11 percent), and Chicago (+6 percent). The smallest paychecks in the market, 9 percent south of the national average, can be found in Charlotte. Employers also pay below the national average in Las Vegas (5 percent lower) and Los Angeles (2 percent lower).

Customer Service Agent Reviews

What is it like working as a Customer Service Agent at American Airlines?

Customer Service Agent in New York:
"Learned a lot and gained experience."
Pros: Working with great agents. The flexibility of working or taking time off. Enjoying meeting new people.
Cons: Getting rifted out of my office when 9/11 happen. Took away 1week vacation 1week of sick time 5days of holiday pay and never had a pay increase for 10years. Had too many layout.

What is it like working as a Customer Service Agent?

Customer Service Agent in Lake Mary:
"Work Flexibility."
Pros: Reasonable amount of flexibility with hours, good tools for the job at hand, generally positive office environment.
Cons: Underpaid, lack of recognition for excellent work, lack of upward mobility.

Customer Service Agent in Omaha:
"Customer Service."
Pros: I honestly do not like working in the Customer Service field in a Call Center setting.
Cons: Call Center setting. The bias at this job.

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Experience Affects Customer Service Agent Salaries




National Average
$29,000


Skills That Affect Customer Service Agent Salaries

Customer Relationship Management (CRM)
up arrow 33%

up arrow 14%

Customer Relations
up arrow 3%

National Average
$29,000

Customer Service
up arrow 1%

Sales
up arrow 1%


Phone Support
up arrow 6%

Oral / Verbal Communication
up arrow 6%

Typing
up arrow 9%

Problem Solving
up arrow 26%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 291 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
5%
1-4 years
41%
5-9 years
20%
10-19 years
22%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 66%
dental benefits
Dental: 53%
medical benefits
Vision: 43%
dental benefits
None: 31%
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