What am I worth?
Get a free salary report »
What should I pay?
Pay the right way »

Customer Service Agent Salary

An average Customer Service Agent in the United States can expect to take home roughly $12.46 per hour. Total cash compensation to Customer Service Agents bottoms out near $20K and approaches $45K on the high end; the biggest paychecks include approximately $2K from bonuses and almost $4K from profit sharing. While the particular city and experience level impact pay for this group, the company is the most influential factor. The majority of workers are highly satisfied with their job. Health benefits are not enjoyed by everyone in this line of work, and just under a third lack any coverage at all. Medical benefits are reported by a majority and dental coverage is claimed by slightly more than half. Men are in the minority of survey respondents, with female Customer Service Agents making up 74 percent. This report is based on responses to the PayScale salary survey.

$24,612 - $48,234
(Median)
$25K
$35K
$48K
MEDIAN: $35,251
10%
50%
90%

Add this chart to your site: 640px    300px

$9.25 - $18.92
(Median)
$9
$12
$19
MEDIAN: $12.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$24,612 - $48,234  
   
Bonus
$0.00 - $2,461  
Profit Sharing
$154.56 - $4,363  
Commission
$122.55 - $10,161  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,310 - $44,727  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 378
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.25 - $18.92  
   
Overtime
$11.60 - $31.07  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,461  
   
Commission
$122.55 - $10,161  
Profit Sharing
$154.56 - $4,363  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,310 - $44,727  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 956

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

Read More...

Customer Service Agent Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Common Career Paths for Customer Service Agent


Add this chart to your site:   640px 640px    300px 300px


Customer Service Agents might see a strong upturn in salary after transitioning into upper-level roles such as Customer Service Supervisor, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $37K per year.

Customer Service Representative (CSR) Job Listings

Jobs by Simply Hired
jobs by Indeed job search

Search for more jobs:

Popular Employer Salaries for Customer Service Agent


Known for taking on a considerable number of Customer Service Agents, Delta Air Lines Inc, US Airways Group, Inc., Federal Express Corporation (FedEx), Farmers Insurance Group, and Best Buy are leading firms in the industry. Those at United Airlines, Inc. can expect to make the most, with the company offering a median salary of $44K. Customer Service Agents will also find cushy salaries at Federal Express Corporation (FedEx) (+$37K), Farmers Insurance Group (+$34K), and Delta Air Lines Inc (+$32K).

Employees at US Airways Group, Inc., State Farm Insurance Company, and Delta Air Lines Inc can also expect below-average earnings of $27K, $29K, and $32K.

Popular Skills for Customer Service Agent


Customer Service Agents report using a wide range of professional skills. Lucky workers who know Customer Relationship Management can expect a significant pay bump, scoring salaries 27 percent above average. Problem Solving and Insurance are also correlated to pay that is above average, with increases between 12 percent and 27 percent. For most people, competency in Customer Relations indicates knowledge of Sales and Insurance.

Pay by Experience Level for Customer Service Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Customer Service Agents, extensive experience does not lead to significantly more money. Workers in their first five years can expect to earn $26K, but people who have been around for five to 10 years earn a noticeably bigger sum of $30K. Customer Service Agents bring in $33K after working for 10 to 20 years. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $38K.

Pay Difference by Location


For Customer Service Agents, busy San Francisco offers a higher-than-average pay rate, 41 percent above the national average. Customer Service Agents will also find cushy salaries in Tampa (+16 percent), Minneapolis (+15 percent), Houston (+8 percent), and San Diego (+8 percent). Those in the field find the lowest salaries in Los Angeles, 15 percent below the national average. Below-median salaries also turn up in Denver and Charlotte (7 percent lower and 4 percent lower, respectively).

Customer Service Agent Reviews

What is it like working as a Customer Service Agent?

Customer Service Agent in Lake Mary:
"Work Flexibility."
Pros: Reasonable amount of flexibility with hours, good tools for the job at hand, generally positive office environment.
Cons: Underpaid, lack of recognition for excellent work, lack of upward mobility.

Customer Service Agent in Omaha:
"Customer Service."
Pros: I honestly do not like working in the Customer Service field in a Call Center setting.
Cons: Call Center setting. The bias at this job.

Related Job Salaries

 
ADVERTISEMENT
United States (change)

Experience Affects Customer Service Agent Salaries




National Average
$30,000


Skills That Affect Customer Service Agent Salaries

Customer Relationship Management (CRM)
up arrow 27%

up arrow 12%

Problem Solving
up arrow 12%

Data Entry
up arrow 8%

Customer Relations
up arrow 3%

National Average
$30,000

Customer Service
up arrow 1%

Sales
up arrow 1%

Typing
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 256 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
5%
1-4 years
38%
5-9 years
21%
10-19 years
23%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 67% dental benefits Dental: 53%
vision benefits Vision: 43% employee benefits None: 30%
ADVERTISEMENT