Customer Service Agent Salary
For Customer Service Agents, hourly average wages total $12.58 per hour. Overall cash earnings for Customer Service Agents stretch from $20K on the lower end to $44K near the top, and the heftiest packages can encompass around $5K from bonuses and $5K from profit sharing. This group's pay is mainly influenced by geography, followed by the company and years of experience. Job satisfaction for Customer Service Agents is high. Men are in the minority of survey respondents, with female Customer Service Agents making up 75 percent. While more than a third report receiving no health benefits, the greater part do receive medical coverage, and close to one-half have dental, as well. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
Job Description for Customer Service Agent
Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.Read More...
Customer service agents typically work in offices during typical business hours; this is especially true for agents in companies that have other businesses and offices as their primary clientele. Customer service agents in these positions often engage with clients over the phone, attempting to establish new contracts and building rapport with other businesses.
Customer service agents who work with individual customers may work a wide variety of orders; these agents respond to customer questions in areas such as issues with orders or products. Often, these inquiries are done over the phone, but many customer-agent interactions occur in stores.
Depending on the type of business, education requirements for a customer service agent may be anywhere from a high school diploma to a college experience and field-relevant licensing, such as a property license for customer service agents in an insurance company. Customer service agents quite often spend a lot of their time on computers, which makes basic computer skills an important qualification. Perhaps the most necessary skill, is the ability to communicate with customers in a friendly, professional, and engaging way.
Customer Service Agent Tasks
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
Common Career Paths for Customer Service Agent
Customer Service Agents' salaries may rise greatly for those who assume a higher-end position such as an Operations Manager. The average Operations Manager brings home $59K per year. Customer Service Supervisors or Administrative Assistants are common next-step roles for Customer Service Agents moving up in their careers; annual pay for Customer Service Supervisors is $8K higher on average, and it's $3K higher for Administrative Assistants.
Customer Service Representative (CSR) Job Listings
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Popular Employer Salaries for Customer Service Agent
American Airlines, Federal Express Corporation (FedEx), State Farm Insurance Company, Best Buy, and Enterprise Holdings are all popular places to work. United Airlines, Inc. offers the largest salaries in town — $38K on average. Soaring salaries can also be found at Federal Express Corporation (FedEx), American Airlines, and State Farm Insurance Company, where earnings of $36K, $35K, or $34K are standard for Customer Service Agents.
A few other companies with smaller-than-average paychecks include Convergys Corporation ($21K), Sykes ($21K), and Enterprise Rent-A-Car Co ($22K).
Popular Skills for Customer Service Agent
Customer Service Agents seem to exploit a large range of skills on the job. Most notably, facility with Customer Relationship Management, Microsoft Office, and Insurance are correlated to pay that is significantly above average, leading to increases of 35 percent, 16 percent, and 15 percent, respectively. Those listing Problem Solving as a skill should be prepared for drastically lower pay. Technical Services and Oral / Verbal Communication also typically command lower compensation. Those familiar with Customer Relations also tend to know Sales and Insurance.
Pay by Experience Level for Customer Service Agent
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Customer Service Agents, more experience in the field does not usually mean bigger paychecks. Salaries for the relatively untried average out to around $26K, but survey participants with five to 10 years of experience earn a significantly higher median of $30K. The average pay reported by folks with 10 to 20 years of experience is around $31K. Old hands boasting more than twenty years of relevant experience report pay that is more or less commensurate with that extensive experience; average earnings for this group come out to approximately $35K.
Pay Difference by Location
For Customer Service Agents, busy Seattle offers a higher-than-average pay rate, 45 percent above the national average. Customer Service Agents will also find cushy salaries in Houston (+32 percent), San Diego (+22 percent), San Francisco (+16 percent), and Atlanta (+13 percent). The lowest-paying market is Orlando, which sits 24 percent below the national average, proving that location is a significant contributor to overall pay. Workers in Dallas and Phoenix earn less than others in this profession; their salaries fall short of the national average by 6 percent.
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