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Customer Service Agent Salary

Average Customer Service Agents in the United States make around $12.44 per hour. Overall cash earnings for Customer Service Agents stretch from $20K on the lower end to $45K near the top, and the heftiest packages can encompass around $2K from bonuses and $4K from profit sharing. The most influential factor affecting pay for this group is the company, though the particular city and years of experience have a (lesser) impact as well. The majority of Customer Service Agents claim high levels of job satisfaction. While just under a third report receiving no health benefits, a majority do receive medical coverage, and a little over a half have dental, as well. Female Customer Service Agents make up most of the survey respondents at 74 percent. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$24,398 - $48,092
(Median)
$24K
$35K
$48K
MEDIAN: $35,090
10%
50%
90%

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$9.23 - $18.95
(Median)
$9
$12
$19
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$24,398 - $48,092  
   
Bonus
$0.00 - $2,463  
Profit Sharing
$154.56 - $4,363  
Commission
$123.65 - $10,137  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,258 - $44,679  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 385
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.23 - $18.95  
   
Overtime
$11.48 - $31.04  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,463  
   
Commission
$123.65 - $10,137  
Profit Sharing
$154.56 - $4,363  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,258 - $44,679  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 970

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United States (change)


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Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

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Customer Service Agent Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Common Career Paths for Customer Service Agent


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Many Customer Service Agents move into a Customer Service Supervisor role, and folks who currently hold that position report a much higher median income of $37K per year. Typical career progression for a Customer Service Agent involves becoming an Administrative Assistant or an Insurance Agent, roles that pay $1K more and $6K more on average.

Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Agent


Delta Air Lines Inc, US Airways Group, Inc., Federal Express Corporation (FedEx), Farmers Insurance Group, and State Farm Insurance Company are all popular places to work. United Airlines, Inc. attracts talent by shelling out the biggest paychecks in the area — the median in that office is $44K. Those in search of high salaries should also consider Federal Express Corporation (FedEx), Farmers Insurance Group, and State Farm Insurance Company, top-paying firms where Customer Service Agents rake in a decent $36K, $34K, or $33K, respectively.

Other low-paying employers include Enterprise Holdings at $25K and US Airways Group, Inc. at $27K, though some Customer Service Agents there earn up to $51K.

Popular Skills for Customer Service Agent


Customer Service Agents generally report applying a varied skill set to their work. Most notably, facility with Customer Relationship Management, Insurance, and Data Entry are correlated to pay that is significantly above average, leading to increases of 29 percent, 12 percent, and 8 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Problem Solving. Most people who know Customer Relations also know Sales and Insurance.

Pay by Experience Level for Customer Service Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Agents with a lot of experience do not necessarily enjoy more money. Salaries for the relatively untried average out to around $26K, but survey participants with five to 10 years of experience earn a significantly higher median of $30K. Customer Service Agents who work for 10 to 20 years in their occupation tend to earn about $33K. Survey participants who have spent more than 20 years on the job report a predictably higher median income of $37K, demonstrating that compensation is roughly commensurate with experience in the end.

Pay Difference by Location


For Customer Service Agents, working in the bustling city of San Francisco has its advantages, including an above-average pay rate. Customer Service Agents will also find cushy salaries in Minneapolis (+12 percent), Houston (+8 percent), San Diego (+8 percent), and Chicago (+6 percent). Los Angeles is home to the smallest salaries in the field, lagging the national average by 14 percent. Not at the bottom but still paying below the median are employers in Las Vegas and Charlotte (8 percent lower and 4 percent lower, respectively).

Customer Service Agent Reviews

What is it like working as a Customer Service Agent?

Customer Service Agent in Lake Mary:
"Work Flexibility."
Pros: Reasonable amount of flexibility with hours, good tools for the job at hand, generally positive office environment.
Cons: Underpaid, lack of recognition for excellent work, lack of upward mobility.

Customer Service Agent in Omaha:
"Customer Service."
Pros: I honestly do not like working in the Customer Service field in a Call Center setting.
Cons: Call Center setting. The bias at this job.

Related Job Salaries

United States (change)

Experience Affects Customer Service Agent Salaries




National Average
$30,000


Skills That Affect Customer Service Agent Salaries

Customer Relationship Management (CRM)
up arrow 29%

up arrow 12%

Data Entry
up arrow 8%

Customer Relations
up arrow 3%

National Average
$30,000

Customer Service
up arrow 1%

Sales
up arrow 1%

Typing
up arrow 2%

Problem Solving
up arrow 12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 258 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
5%
1-4 years
38%
5-9 years
21%
10-19 years
23%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 67% dental benefits Dental: 53%
vision benefits Vision: 43% employee benefits None: 30%
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