Customer Service Agent Salary

The average Customer Service Agent in the United States earns approximately $12.47 per hour. Total incomes of Customer Service Agents incorporate potential for, in a few cases, more than $2K from bonuses and close to $4K from profit sharing; these performance components cause packages to range between $20K and $45K. The particular firm is the biggest factor affecting pay for this group, followed by the particular city and tenure. Most Customer Service Agents like their work and job satisfaction is high. Men are in the minority of survey respondents, with female Customer Service Agents making up 74 percent. Not all workers are lucky enough to have benefits; in fact, just under one in three are without coverage. Medical insurance is claimed by a majority and dental insurance is reported by just over a half. The data for this synopsis comes from respondents who took the PayScale salary survey.

$24,492 - $48,553
(Median)
$24K
$35K
$49K
MEDIAN: $35,236
10%
50%
90%

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$9.18 - $19.09
(Median)
$9
$12
$19
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$24,492 - $48,553  
   
Bonus
$0.00 - $2,417  
Profit Sharing
$153.19 - $4,404  
Commission
$120.00 - $7,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,205 - $44,783  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 361
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.18 - $19.09  
   
Overtime
$11.77 - $31.18  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,417  
   
Commission
$120.00 - $7,500  
Profit Sharing
$153.19 - $4,404  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,205 - $44,783  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 924

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Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

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Customer Service Agent Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Common Career Paths for Customer Service Agent


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Customer Service Agents often transition into Customer Service Supervisor positions, for which compensation tends to be much higher. On average, Customer Service Supervisors earn $37K per year.

Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Agent


Leading companies who hire large numbers of Customer Service Agents include Delta Air Lines Inc, US Airways Group, Inc., Federal Express Corporation (FedEx), Best Buy, and State Farm Insurance Company. Customer Service Agents flock to United Airlines, Inc. for generous paychecks, where average earnings of $45K lead the pack in compensation. Also paying near the top of the field are Federal Express Corporation (FedEx) at $37K, Farmers Insurance Group at $32K, and Delta Air Lines Inc, where Customer Service Agents annually earn $32K.

Other low-paying employers include State Farm Insurance Company at $29K and US Airways Group, Inc. at $29K, though some Customer Service Agents there earn up to $51K.

Popular Skills for Customer Service Agent


Survey results suggest that Customer Service Agents put a wide range of professional skills to use. Most notably, facility with Customer Relationship Management, Problem Solving, and Insurance are correlated to pay that is significantly above average, leading to increases of 28 percent, 12 percent, and 10 percent, respectively. Skills that pay less than market rate include Typing. Most people skilled in Customer Relations are similarly competent in Sales and Insurance.

Pay by Experience Level for Customer Service Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Agents with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Those in the early stages of their career can expect to make around $26K; however, individuals with five to 10 years of experience bring in $30K on average — a distinctly larger sum. Customer Service Agents claiming one to two decades of experience make an estimated median of $33K. Old hands boasting more than twenty years of relevant experience report pay that is more or less commensurate with that extensive experience; average earnings for this group come out to approximately $38K.

Pay Difference by Location


Surpassing the national average by 38 percent, Customer Service Agents in San Francisco receive some of the highest pay in the country. Customer Service Agents will also find cushy salaries in Tampa (+16 percent), Minneapolis (+14 percent), Portland (+11 percent), and Houston (+8 percent). Los Angeles ranks last in the field for pay, reporting salaries 13 percent below the national average. Charlotte and Seattle are a couple other places where companies are known to pay below the median — salaries are 5 percent lower and 3 percent lower, respectively.

Customer Service Agent Reviews

What is it like working as a Customer Service Agent?

Customer Service Agent in Lake Mary:
"Work Flexibility."
Pros: Reasonable amount of flexibility with hours, good tools for the job at hand, generally positive office environment.
Cons: Underpaid, lack of recognition for excellent work, lack of upward mobility.

Customer Service Agent in Omaha:
"Customer Service."
Pros: I honestly do not like working in the Customer Service field in a Call Center setting.
Cons: Call Center setting. The bias at this job.

Related Job Salaries

United States (change)

Experience Affects Customer Service Agent Salaries




National Average
$30,000


Skills That Affect Customer Service Agent Salaries

Customer Relationship Management (CRM)
up arrow 28%

Problem Solving
up arrow 12%

up arrow 10%

Data Entry
up arrow 7%

Customer Relations
up arrow 3%

National Average
$30,000

Customer Service
up arrow 1%

Sales
up arrow 2%

Typing
up arrow 10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 256 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
5%
1-4 years
39%
5-9 years
21%
10-19 years
23%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 67% dental benefits Dental: 53%
vision benefits Vision: 43% employee benefits None: 29%