Customer Service Agent Salary

Customer Service Agents in the United States take home approximately $12.77 per hour on average. With some bonuses approaching $5K and certain profit sharing proceeds approaching $5K, overall incomes of Customer Service Agents spread between $20K and $44K depending on individual performance. The most important factor affecting compensation for this group is geography, followed by the company and years of experience. The majority of Customer Service Agents claim high levels of job satisfaction. While about a third report receiving no health benefits, the greater part do receive medical coverage, and just over a half have dental, as well. Female Customer Service Agents make up most of the survey respondents at 75 percent. The numbers in this rundown were provided by PayScale's salary survey participants.

$23,720 - $50,683
$24K
$36K
$51K
MEDIAN: $36,050
10%
50%
90%

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$9.49 - $18.36
$9
$13
$18
MEDIAN: $12.77
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$23,720 - $50,683  
   
Bonus
$296.75 - $5,117  
Profit Sharing
$193.92 - $4,637  
Commission
$489.36 - $15,101  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,369 - $44,442  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 209
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.49 - $18.36  
   
Hourly Tips
$0.39  
Overtime
$13.69 - $26.17  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$296.75 - $5,117  
   
Commission
$489.36 - $15,101  
Profit Sharing
$193.92 - $4,637  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,369 - $44,442  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 823

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United States (change)

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Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

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Customer Service Agent Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Common Career Paths for Customer Service Agent


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As Customer Service Agents transition into upper-level roles such as Operations Manager, they may see a strong upturn in salary. Operations Managers earn $59K on average per year. The most common next step for a Customer Service Agent is to become a Customer Service Supervisor or an Administrative Assistant. The former position pays an additional $8K per year on average, and the latter position pays $2K more per year.

Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Agent


American Airlines, Federal Express Corporation (FedEx), Best Buy, State Farm Insurance Company, and Enterprise Holdings are all popular places to work. Federal Express Corporation (FedEx) pays the most with a median salary of $36K, though with a large amount of variation, going from a low of $25K to a high of $48K. Soaring salaries can also be found at American Airlines, State Farm Insurance Company, and Farmers Insurance Group, where earnings of $35K, $34K, or $31K are standard for Customer Service Agents.

Sykes, Convergys Corporation, and Enterprise Rent-A-Car Co also rank near the bottom for pay, handing out $21K, $21K, and $22K-paychecks on average.

Popular Skills for Customer Service Agent


Survey participants wield an impressively varied skill set on the job. Most notably, facility with Customer Relationship Management, Typing, and Insurance are correlated to pay that is significantly above average, leading to increases of 33 percent, 32 percent, and 15 percent, respectively. Those listing Problem Solving as a skill should be prepared for drastically lower pay. Technical Services and Oral / Verbal Communication also typically command lower compensation. Most people skilled in Customer Relations are similarly competent in Sales and Insurance.

Pay by Experience Level for Customer Service Agent

Pay by Experience for a Customer Service Agent has a positive trend. An entry-level Customer Service Agent with less than 5 years of experience can expect to earn an average total compensation of $27,000 based on 594 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Agent with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 269 salaries. An experienced Customer Service Agent which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $31,000 based on 261 salaries. A Customer Service Agent with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $35,000 based on 107 salaries.

Pay Difference by Location

National Average: $29,207

Larger city markers indicate a job is popular in that location.

Seattle is home to an above-average pay rate for Customer Service Agents, 43 percent higher than the national average. Customer Service Agents will also find cushy salaries in San Francisco (+31 percent), Houston (+27 percent), San Diego (+20 percent), and Atlanta (+11 percent). Customer Service Agents in Orlando make 22 percent less than the national average, proving that location is a major factor in pay. Dallas and Tampa are a couple other places where companies are known to pay below the median — salaries tend to be 7 percent less than the median.

Customer Service Agent Reviews

Q: What is it like working as a Customer Service Agent?

Customer Service Agent in Raton:
"Awesome."
Pros: Working with children and families to make their lives better is very rewarding. Teaching children that they can grow and learn from their experiences and then to see the growth they have accomplished.
Cons: The pay is not great at all. If it wasn't for the love of my job I probably would have looked elsewhere by now.

Customer Service Agent in Lake Mary:
"Work Flexibility."
Pros: Reasonable amount of flexibility with hours, good tools for the job at hand, generally positive office environment.
Cons: Underpaid, lack of recognition for excellent work, lack of upward mobility.

Customer Service Agent in Omaha:
"Customer Service."
Pros: I honestly do not like working in the Customer Service field in a Call Center setting.
Cons: Call Center setting. The bias at this job.

Related Job Salaries

Key Stats for Customer Service Agent

Gender

Female
75 %
Male
25 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 151 votes.
Less than 1 year
6%
1-4 years
45%
5-9 years
18%
10-19 years
21%
20 years or more
10%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Agent Salaries

▲21%

▲7%

▲5%

National Average
$29,000

▼8%

Skills That Affect Customer Service Agent Salaries

Customer Relationship Management (CRM)
▲33%

Typing
▲32%

▲15%

Microsoft Office
▲14%


▲1%

Sales
▼0%

National Average
$29,000


Phone Support
▼8%

Oral / Verbal Communication
▼13%

Technical Services
▼21%

Problem Solving
▼26%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 151 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
6%
1-4 years
45%
5-9 years
18%
10-19 years
21%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 63%
dental benefits
Dental: 52%
vision benefits
Vision: 46%
no benefits
None: 33%
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