Customer Service Agent Salary (United States)

Customer Service Agents in the United States typically take home $12.42 per hour. Pay ranges from $9.09 per hour on the low end to $19.08 on the higher side. Cash earnings of Customer Service Agents—including $2,026 bonuses, $4,027 profit sharing proceeds, and $9,696 commissions near the top of the pay scale—stretch from approximately $24,527 to approximately $47,677 depending on individual performance. The most influential factor affecting pay for this group is the company, though career length and location have a (lesser) impact as well. Around one third of professionals in this line of work do not receive benefits; however, more than half report medical coverage and more than half claim dental coverage as well. Men are in the minority in the field, with female Customer Service Agents making up 74 percent of workers. The majority of workers are highly satisfied with their job. This summary is derived from information collected in the PayScale salary survey.
Customer Service Agent Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$24,527 - $47,677
(Median)
25K
30K
35K
41K
48K
MEDIAN: $34,920
10%
25%
50%
75%
90%
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Customer Service Agent Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.09 - $19.08
(Median)
9
12
16
19
MEDIAN: $12.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$24,527 - $47,677  
   
Bonus
$0.00 - $2,026  
Profit Sharing
$178.79 - $4,027  
Commission
$102.13 - $9,696  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,997 - $44,392  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 289
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.09 - $19.08  
   
Overtime
$11.41 - $30.49  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,026  
   
Commission
$102.13 - $9,696  
Profit Sharing
$178.79 - $4,027  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,997 - $44,392  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 716
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Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.
Read More...
Customer Service Agent Tasks
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Common Career Paths for Customer Service Agent

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Compensation usually increases greatly for Customer Service Agents who advance in their career. Upper-end positions like Customer Service Supervisor may make an additional $7,068 per year than lower-end positions.

Customer Service Agent Job Listings

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Popular Employer Salaries for Customer Service Agent

The most lucrative gig in town can be found at United Airlines, Inc., where the average salary is $44,668.
Considering that the median salary at Best Buy is a shallow $24,732, it is not surprising that this company ranks last in employee compensation relative to (and far behind) other companies in the same line of work—their median pay is about half of the rate of the top paying employer. Workers at US Airways Group, Inc. and Delta Air Lines Inc also face smaller salaries than the rest of the field—average earnings for these employers come to $26,518 and $27,160, respectively.

Popular Skills for Customer Service Agent

Survey results show that Customer Service Agents typically report just a few professional skills. Most notably, facility with Customer Relationship Management (CRM) and Insurance are correlated to pay that is significantly above average, leading to increases of 26 percent and 11 percent, respectively. The majority of those who know Customer Relations also know Sales and Insurance.

Pay by Experience Level for Customer Service Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Across the entire workforce, experience and pay tend to be weakly linked—those with more experience do not necessarily bring in much higher salaries. New salaries start at $26K and reach $30K in five to 10 years. Those who spend a decent amount of time in this profession—one to two decades—usually make about $33K. After spending 20 years in the field, salary continues to increase (though at a slower pace) for Customer Service Agents and pay is expected at $38K. Experienced employees who have 10-20 years of experience make up 24 percent of the workforce; inexperienced individuals who have been working for less than one year comprise 5 percent, and senior people with more than 20 years under their belt fill out the remaining 13 percent. Between one and nine years is the typical spectrum of experience for those in this line of work—of those who took the survey, more than half land within this radius.

Pay Difference By Location

Minneapolis
up arrow 17%
Portland
up arrow 13%
San Francisco
up arrow 9%
San Diego
up arrow 8%
Houston
up arrow 3%
Atlanta
up arrow 2%
Chicago
up arrow 2%
Dallas
up arrow 1%
Phoenix
up arrow 1%
National Average
$30,000
Louisville
up arrow 1%
Columbus
up arrow 2%
Seattle
up arrow 5%
Denver
up arrow 10%
Los Angeles
up arrow 14%
Larger circles over a city indicate a job is popular in that location.
For Customer Service Agents, Minneapolis provides a pay rate that is 17 percent greater than the national average. Customer Service Agents will also find cushy salaries in Portland (+13 percent), San Francisco (+9 percent), San Diego (+8 percent), and Houston (+3 percent). The smallest paychecks in the market, 14 percent south of the national average, can be found in Los Angeles. Below-median salaries also turn up in Denver and Seattle (-10 percent and -5 percent, respectively).

Customer Service Agent Reviews

What is it like working as a Customer Service Agent?
Customer Service Agent in Lake Mary:
"Work Flexibility."
Pros: Reasonable amount of flexibility with hours, good tools for the job at hand, generally positive office environment.
Cons: Underpaid, lack of recognition for excellent work, lack of upward mobility.
Customer Service Agent in Omaha:
"Customer Service."
Pros: I honestly do not like working in the Customer Service field in a Call Center setting.
Cons: Call Center setting. The bias at this job.

Related Job Salaries

Experience Affects Customer Service Agent Salaries

National Average
$30,000

Skills That Affect Customer Service Agent Salaries

Customer Relationship Management (CRM)
up arrow 26%
up arrow 11%
Customer Relations
up arrow 3%
Customer Service
0%
National Average
$30,000
Sales
up arrow 1%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 220 votes.

Gender

Female
74%
female alumni
 
Male
26%
male alumni

Years of Experience

Less than 1 year
5%
1-4 years
38%
5-9 years
20%
10-19 years
24%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 68% dental benefits Dental: 54%
vision benefits Vision: 43% employee benefits None: 28%
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