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Customer Service Agent Salary

For Customer Service Agents, hourly average wages total $12.47 per hour. Overall compensation packages to Customer Service Agents range from $20K on the low end to $45K on the high end; this includes bonuses that peak near $2K and profit sharing that approaches $4K, with some high rollers snagging commissions as high as $10K. This group's pay is mainly influenced by the particular firm, followed by tenure and location. Female Customer Service Agents make up most of the survey respondents at 74 percent. Most Customer Service Agents report high levels of job satisfaction. Although just under a third lack health benefits of any kind, more than half do enjoy medical insurance, and over one-half get dental coverage, too. This overview is based on answers to PayScale's salary questionnaire.
$24,762 - $48,438
(Median)
$25K
$35K
$48K
MEDIAN: $35,098
10%
50%
90%

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$9.11 - $19.09
(Median)
$9
$12
$19
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$24,762 - $48,438  
   
Bonus
$0.00 - $2,039  
Profit Sharing
$178.79 - $4,027  
Commission
$103.04 - $9,635  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,068 - $44,706  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 324
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.11 - $19.09  
   
Overtime
$11.60 - $30.92  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,039  
   
Commission
$103.04 - $9,635  
Profit Sharing
$178.79 - $4,027  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,068 - $44,706  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 802
United States (change)

Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

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Customer Service Agent Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Common Career Paths for Customer Service Agent


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Customer Service Agents often transition into upper level Customer Service Supervisor positions, where pay tends to be much higher. On average, Customer Service Supervisors earn $37K per year.

Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Agent


Customer Service Agents flock to Delta Air Lines Inc, Federal Express Corporation (FedEx), Best Buy, US Airways Group, Inc., and United Airlines, Inc., highly regarded companies that employ a generous number of people in this profession. Customer Service Agents seeking a sizable paycheck can earn the most at United Airlines, Inc., where the average salary comes to $45K.

The consistently lowest paying firm on the list is Best Buy, where the median salary is just $25K — just about half of the top paying company's median.

Popular Skills for Customer Service Agent


Customer Service Agents report using a diverse set of skills on the job. Most notably, facility with Customer Relationship Management and Insurance are correlated to pay that is significantly above average, leading to increases of 26 percent and 10 percent, respectively. Those proficient in Customer Relations are, more often than not, also skilled in Sales and Insurance.

Pay by Experience Level for Customer Service Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Agents do not generally earn higher incomes from more experience in the field. Respondents with less than five years' experience take home $26K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $30K. For Customer Service Agents, 10 to 20 years of experience on the job amounts to an average salary of $33K. As Customer Service Agents reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $38K.

Pay Difference by Location


Home to some of the best pay for Customer Service Agents, San Francisco offers exceptional salaries, 19 percent above the national average. Customer Service Agents will also find cushy salaries in Minneapolis (+14 percent), Portland (+12 percent), Tampa (+10 percent), and San Diego (+7 percent). Falling short of the national average by 15 percent, the area with the worst salaries is Los Angeles. A couple other locations with smaller-than-average paychecks include Denver (13 percent lower) and Miami (2 percent lower).

Customer Service Agent Reviews

What is it like working as a Customer Service Agent?

Customer Service Agent in Lake Mary:
"Work Flexibility."
Pros: Reasonable amount of flexibility with hours, good tools for the job at hand, generally positive office environment.
Cons: Underpaid, lack of recognition for excellent work, lack of upward mobility.

Customer Service Agent in Omaha:
"Customer Service."
Pros: I honestly do not like working in the Customer Service field in a Call Center setting.
Cons: Call Center setting. The bias at this job.

Related Job Salaries

Experience Affects Customer Service Agent Salaries




National Average
$30,000


Skills That Affect Customer Service Agent Salaries

Customer Relationship Management (CRM)
up arrow 26%

up arrow 10%

Customer Relations
up arrow 3%

Sales
0%

National Average
$30,000

Customer Service
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 230 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
5%
1-4 years
38%
5-9 years
21%
10-19 years
23%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 68% dental benefits Dental: 53%
vision benefits Vision: 43% employee benefits None: 29%