Customer Service Agent Salary

Customer Service Agents in the United States take home an average $12.77 per hour. The final incomes of Customer Service Agents generally vary between $20K and $44K; higher pay grades include potential for bonuses, profit sharing, and commissions as high as $5K, $5K, and $20K, respectively. The most important factor affecting compensation for this group is location, followed by the company and experience level. Job satisfaction for Customer Service Agents is high. Female Customer Service Agents make up most of the survey respondents at 75 percent. While nearly one in three report receiving no health benefits, the greater part do receive medical coverage, and close to one-half have dental, as well. This report is based on responses to the PayScale salary survey.

$23,867 - $50,075
$24K
$36K
$50K
MEDIAN: $35,999
10%
50%
90%

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$9.54 - $18.31
$9
$13
$18
MEDIAN: $12.77
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$23,867 - $50,075  
   
Bonus
$297.58 - $4,923  
Profit Sharing
$115.40 - $4,562  
Commission
$496.65 - $19,574  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,405 - $44,255  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 212
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.54 - $18.31  
   
Hourly Tips
$0.39  
Overtime
$13.53 - $26.36  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$297.58 - $4,923  
   
Commission
$496.65 - $19,574  
Profit Sharing
$115.40 - $4,562  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,405 - $44,255  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 825

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

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Customer Service Agent Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Common Career Paths for Customer Service Agent


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Customer Service Agents who go on to become Operations Managers may see their salaries climb quite a bit. Median pay for Operations Managers is $59K annually. The most common next step for a Customer Service Agent is to become a Customer Service Supervisor or an Administrative Assistant. The former position pays an additional $8K per year on average, and the latter position pays $2K more per year.

Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Agent


American Airlines, Federal Express Corporation (FedEx), Best Buy, State Farm Insurance Company, and Enterprise Holdings are top-notch employers for Customer Service Agents in this area. For Customer Service Agents, comfortable salaries can be found at Federal Express Corporation (FedEx); in fact, average earnings are around $36K, the highest in the area, though the difference in the company's lowest and highest employee paychecks ($25K versus $48K) is great. Other leaders in compensation levels are American Airlines at $35K, State Farm Insurance Company at $34K, and Farmers Insurance Group, where Customer Service Agents annually earn $31K.

Also approaching the lower end are Sykes at $21K, Convergys Corporation at $21K, and Enterprise Rent-A-Car Co at $22K.

Popular Skills for Customer Service Agent


Customer Service Agents seem to exploit a large range of skills on the job. Most notably, facility with Customer Relationship Management, Typing, and Insurance are correlated to pay that is significantly above average, leading to increases of 34 percent, 32 percent, and 15 percent, respectively. Those listing Problem Solving as a skill should be prepared for drastically lower pay. Technical Services and Oral / Verbal Communication also typically command lower compensation. Most people who know Customer Relations also know Sales and Insurance.

Pay by Experience Level for Customer Service Agent

Pay by Experience for a Customer Service Agent has a positive trend. An entry-level Customer Service Agent with less than 5 years of experience can expect to earn an average total compensation of $27,000 based on 594 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Agent with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 269 salaries. An experienced Customer Service Agent which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $31,000 based on 261 salaries. A Customer Service Agent with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $35,000 based on 107 salaries.

Pay Difference by Location

National Average: $29,144

Larger city markers indicate a job is popular in that location.

For Customer Service Agents, working in the bustling city of Seattle has its advantages, including an above-average pay rate. Customer Service Agents will also find cushy salaries in San Francisco (+31 percent), Houston (+27 percent), San Diego (+21 percent), and Atlanta (+11 percent). Customer Service Agents in Orlando earn salaries far below the national average by 21 percent, proving that geography overwhelmingly affects the pay scale for those in this field. Dallas and Tampa are a couple other places where companies are known to pay below the median — salaries are 7 percent lower and 6 percent lower, respectively.

Customer Service Agent Reviews

Q: What is it like working as a Customer Service Agent?

Customer Service Agent in Lake Mary:
"Work Flexibility."
Pros: Reasonable amount of flexibility with hours, good tools for the job at hand, generally positive office environment.
Cons: Underpaid, lack of recognition for excellent work, lack of upward mobility.

Customer Service Agent in Omaha:
"Customer Service."
Pros: I honestly do not like working in the Customer Service field in a Call Center setting.
Cons: Call Center setting. The bias at this job.

Related Job Salaries

Key Stats for Customer Service Agent

Gender

Female
75 %
Male
25 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 145 votes.
Less than 1 year
6%
1-4 years
44%
5-9 years
19%
10-19 years
21%
20 years or more
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Agent Salaries

▲21%

▲7%

▲6%

National Average
$29,000

▼8%

Skills That Affect Customer Service Agent Salaries

Customer Relationship Management (CRM)
▲34%

Typing
▲32%

▲15%

Microsoft Office
▲14%


▲1%

Sales
▼0%

National Average
$29,000


Phone Support
▼8%

Oral / Verbal Communication
▼13%

Technical Services
▼21%

Problem Solving
▼26%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 145 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
6%
1-4 years
44%
5-9 years
19%
10-19 years
21%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 62%
dental benefits
Dental: 51%
vision benefits
Vision: 45%
no benefits
None: 34%