Customer Service Agent Salary

Customer Service Agents in the United States take home an average $12.40 per hour. Total cash compensation to Customer Service Agents bottoms out near $20K and approaches $44K on the high end; the biggest paychecks include approximately $3K from bonuses and almost $5K from profit sharing. While the particular city and tenure impact pay for this group, the company is the most influential factor. Not all workers are lucky enough to have benefits; in fact, just under a third are without coverage. Medical insurance is claimed by more than half and dental insurance is reported by a little over a half. Men are in the minority of survey respondents, with female Customer Service Agents making up 74 percent. Most workers in this position report high levels of job satisfaction. Participants in PayScale's salary questionnaire provided the particulars of this report.

$24,336 - $48,521
(Median)
$24K
$35K
$49K
MEDIAN: $35,337
10%
50%
90%

Add this chart to your site: 640px    300px

$9.31 - $18.67
(Median)
$9
$12
$19
MEDIAN: $12.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$24,336 - $48,521  
   
Bonus
$0.00 - $3,008  
Profit Sharing
$178.79 - $4,530  
Commission
$144.53 - $12,365  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,299 - $44,463  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 447
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.31 - $18.67  
   
Hourly Tips
$3.75  
Overtime
$11.92 - $29.85  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$0.00 - $3,008  
   
Commission
$144.53 - $12,365  
Profit Sharing
$178.79 - $4,530  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,299 - $44,463  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,233
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

Read More...

Customer Service Agent Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Common Career Paths for Customer Service Agent


Add this chart to your site:   640px 640px    300px 300px


Customer Service Agents who transition into an Account Manager role may receive large pay increases as the latter position pays an average $50K per year. Customer Service Agents typically move into roles as Customer Service Supervisors or Administrative Assistants, and those positions pay $8K more and $2K more, respectively.

Customer Service Representative (CSR) Job Listings

Search for more jobs:

Popular Employer Salaries for Customer Service Agent


Delta Air Lines Inc, US Airways Group, Inc., State Farm Insurance Company, Farmers Insurance Group, and Federal Express Corporation (FedEx) are top-notch employers for Customer Service Agents in this area. United Airlines, Inc. pays the most with a median salary of $45K, though with a large amount of variation, going from a low of $27K to a high of $57K. American Airlines, Federal Express Corporation (FedEx), and State Farm Insurance Company also offer top salaries for Customer Service Agents. Workers at these firms can expect to earn about $44K, $36K, and $34K, respectively.

Convergys Corporation, Alorica, Inc., and Swissport also scrape the bottom of the pay scale, with median earnings hovering around $22K, $22K, and $23K.

Popular Skills for Customer Service Agent


Survey results suggest that Customer Service Agents use a fairly large toolkit of professional skills. Most notably, facility with Customer Relationship Management, Insurance, and Customer Relations are correlated to pay that is significantly above average, leading to increases of 33 percent, 14 percent, and 3 percent, respectively. Those listing Problem Solving as a skill should be prepared for drastically lower pay. Typing and Phone Support also typically command lower compensation. Those educated in Customer Relations tend to be well versed in Sales and Insurance.

Pay by Experience Level for Customer Service Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Customer Service Agents, extensive experience does not lead to significantly more money. Although individuals who have less than five years' experience earn $26K on average, people with five to 10 years benefit from a notably larger average of $30K. On average, Customer Service Agents make $33K following one to two decades on the job. After two decades in the workforce, the average Customer Service Agent generally earns more than ever; median pay for this group is estimated at $37K.

Pay Difference by Location

National Average: $29,349

Larger city markers indicate a job is popular in that location.

With a pay rate for Customer Service Agents that is 36 percent greater than the national average, San Francisco offers a comfortable salary for those in this profession. Customer Service Agents will also find cushy salaries in Houston (+12 percent), Portland (+12 percent), San Diego (+11 percent), and Chicago (+6 percent). With compensation 9 percent below the national average, Charlotte is not known for hefty paychecks and actually represents the lowest-paying market. Employers pay around 5 percent less in Las Vegas and 2 percent less in Los Angeles, below-median salaries for those in this field.

Customer Service Agent Reviews

What is it like working as a Customer Service Agent?

Customer Service Agent in Lake Mary:
"Work Flexibility."
Pros: Reasonable amount of flexibility with hours, good tools for the job at hand, generally positive office environment.
Cons: Underpaid, lack of recognition for excellent work, lack of upward mobility.

Customer Service Agent in Omaha:
"Customer Service."
Pros: I honestly do not like working in the Customer Service field in a Call Center setting.
Cons: Call Center setting. The bias at this job.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Customer Service Agent Salaries




National Average
$29,000


Skills That Affect Customer Service Agent Salaries

Customer Relationship Management (CRM)
up arrow 33%

up arrow 14%

Customer Relations
up arrow 3%

National Average
$29,000

Customer Service
up arrow 1%

Sales
up arrow 1%


Phone Support
up arrow 6%

Oral / Verbal Communication
up arrow 6%

Typing
up arrow 9%

Problem Solving
up arrow 26%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 291 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
5%
1-4 years
41%
5-9 years
20%
10-19 years
22%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 66%
dental benefits
Dental: 53%
medical benefits
Vision: 43%
dental benefits
None: 31%
ADVERTISEMENT