Customer Service Agent Salary

Customer Service Agents in the United States can expect to earn an average of $12.46 per hour. With bonuses occasionally running north of $3K, profit sharing proceeds sometimes surpassing $4K, and a few commissions as high as $12K, total income for Customer Service Agents can range between $20K and $45K according to individual performance. The company is the main element affecting pay for this group — the particular city and years of experience are driving factors as well. Although the greater part have medical coverage and slightly more than half have dental coverage, slightly less than a third claim no health benefits at all. Female Customer Service Agents make up most of the survey respondents at 75 percent. Work is enjoyable for Customer Service Agents, who typically claim high levels of job satisfaction. This report is based on responses to the PayScale salary survey.

$24,500 - $48,151

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$9.29 - $18.86

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$24,500 - $48,151  
   
Bonus
$0.00 - $2,514  
Profit Sharing
$174.52 - $4,122  
Commission
$123.65 - $11,635  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,351 - $44,551  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 400
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.29 - $18.86  
   
Overtime
$11.49 - $30.81  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,514  
   
Commission
$123.65 - $11,635  
Profit Sharing
$174.52 - $4,122  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,351 - $44,551  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 1,026
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Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

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Customer Service Agent Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Common Career Paths for Customer Service Agent


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Customer Service Agents often transition into Customer Service Supervisor positions, for which compensation tends to be much higher. On average, Customer Service Supervisors earn $37K per year. The most common next step for a Customer Service Agent is to become an Administrative Assistant or an Insurance Agent. The former position pays an additional $1K per year on average, and the latter position pays $6K more per year.

Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Agent


Delta Air Lines Inc, US Airways Group, Inc., Federal Express Corporation (FedEx), Farmers Insurance Group, and State Farm Insurance Company are top-notch employers for Customer Service Agents in this area. United Airlines, Inc. attracts talent by shelling out the biggest paychecks in the area — the median in that office is $44K. American Airlines, Federal Express Corporation (FedEx), and Farmers Insurance Group are a few other companies that offer generous salaries, with Customer Service Agents earning around $44K, $36K, or $34K at each firm, respectively.

Also approaching the lower end are Enterprise Holdings at $25K, Amazon.com Inc at $25K, and US Airways Group, Inc. at $27K.

Popular Skills for Customer Service Agent


Customer Service Agents report using a wide range of professional skills. Most notably, facility with Customer Relationship Management and Insurance are correlated to pay that is significantly above average, leading to increases of 29 percent and 12 percent, respectively. Those listing Problem Solving and Data Entry as skills, on the other hand, should be prepared for drastically lower pay. Those proficient in Customer Relations are, more often than not, also skilled in Sales and Insurance.

Pay by Experience Level for Customer Service Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Agents with a lot of experience do not necessarily enjoy more money. The average beginner in this position makes around $26K, but folks who have been around for five to 10 years see a markedly higher median salary of $30K. Customer Service Agents claiming one to two decades of experience make an estimated median of $33K. Old hands boasting more than twenty years of relevant experience report pay that is more or less commensurate with that extensive experience; average earnings for this group come out to approximately $38K.

Pay Difference by Location


For Customer Service Agents, busy San Francisco offers a higher-than-average pay rate, 35 percent above the national average. Customer Service Agents will also find cushy salaries in Tampa (+16 percent), Houston (+15 percent), Minneapolis (+12 percent), and Portland (+11 percent). Trailing the national average by 14 percent, Los Angeles is the market with the smallest paychecks. Employers also pay below the national average in Las Vegas (7 percent lower) and Charlotte (6 percent lower).

Customer Service Agent Reviews

What is it like working as a Customer Service Agent?

Customer Service Agent in Lake Mary:
"Work Flexibility."
Pros: Reasonable amount of flexibility with hours, good tools for the job at hand, generally positive office environment.
Cons: Underpaid, lack of recognition for excellent work, lack of upward mobility.

Customer Service Agent in Omaha:
"Customer Service."
Pros: I honestly do not like working in the Customer Service field in a Call Center setting.
Cons: Call Center setting. The bias at this job.

Related Job Salaries

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Experience Affects Customer Service Agent Salaries




National Average
$30,000


Skills That Affect Customer Service Agent Salaries

Customer Relationship Management (CRM)
up arrow 29%

up arrow 12%

Customer Relations
up arrow 3%

National Average
$30,000

Customer Service
up arrow 1%

Sales
up arrow 1%

Typing
up arrow 2%

Data Entry
up arrow 4%

Problem Solving
up arrow 20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 255 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
5%
1-4 years
38%
5-9 years
21%
10-19 years
23%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 68% dental benefits Dental: 54%
vision benefits Vision: 44% employee benefits None: 29%
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