Customer Service Agent Salary

Earnings for Customer Service Agents in the United States come in at around $12.44 per hour on average. In the world of Customer Service Agents, overall income ranges from $20K near the bottom to $44K at the top; this can include more than $3K from bonuses and more than $4K from profit sharing in exceptional cases. The specific employer is the biggest factor affecting pay for this group, followed by geography and experience level. Not all workers are lucky enough to have benefits; in fact, just under one in three are without coverage. Medical insurance is claimed by a majority and dental insurance is reported by just over a half. Most workers in this position report high levels of job satisfaction. Most Customer Service Agents survey respondents are women (75 percent). Respondents to the PayScale salary survey provided the data for this report.

$24,453 - $48,044
(Median)
$24K
$35K
$48K
MEDIAN: $35,114
10%
50%
90%

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$9.23 - $18.88
(Median)
$9
$12
$19
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$24,453 - $48,044  
   
Bonus
$0.00 - $2,514  
Profit Sharing
$165.00 - $4,250  
Commission
$122.55 - $10,161  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,272 - $44,482  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 395
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.23 - $18.88  
   
Overtime
$11.42 - $30.85  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,514  
   
Commission
$122.55 - $10,161  
Profit Sharing
$165.00 - $4,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,272 - $44,482  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 1,012
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Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

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Customer Service Agent Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Common Career Paths for Customer Service Agent


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Many Customer Service Agents move into a Customer Service Supervisor role, and folks who currently hold that position report a much higher median income of $37K per year. Typical career progression for a Customer Service Agent involves becoming an Administrative Assistant or an Insurance Agent, roles that pay $2K more and $6K more on average.

Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Agent


Delta Air Lines Inc, US Airways Group, Inc., Federal Express Corporation (FedEx), Farmers Insurance Group, and State Farm Insurance Company are all popular places to work. United Airlines, Inc. attracts talent by shelling out the biggest paychecks in the area — the median in that office is $44K. Other employers shelling out big bucks include Federal Express Corporation (FedEx), Farmers Insurance Group, and State Farm Insurance Company, where Customer Service Agents typically earn around $36K, $34K, or $33K, respectively.

Also approaching the lower end are Enterprise Holdings at $25K, Amazon.com Inc at $25K, and US Airways Group, Inc. at $27K.

Popular Skills for Customer Service Agent


Customer Service Agents generally report applying a varied skill set to their work. Most notably, facility with Customer Relationship Management and Insurance are correlated to pay that is significantly above average, leading to increases of 29 percent and 12 percent, respectively. At the other end of the pay range are skills like Problem Solving. It is often found that people who know Customer Relations are also skilled in Sales and Insurance.

Pay by Experience Level for Customer Service Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Agents, more experience in the field does not usually mean bigger paychecks. The average inexperienced worker earns $26K, and someone who has worked for five to 10 years can expect a bigger median salary of $30K. After working for 10 to 20 years, Customer Service Agents make a median salary of $33K. Customer Service Agents who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $38K.

Pay Difference by Location


For Customer Service Agents, working in the bustling city of San Francisco has its advantages, including an above-average pay rate. Customer Service Agents can also look forward to large paychecks in cities like Houston (+13 percent), Minneapolis (+12 percent), Portland (+12 percent), and San Diego (+8 percent). With compensation 15 percent below the national average, Los Angeles is not known for hefty paychecks and actually represents the lowest-paying market. Not at the bottom but still paying below the median are employers in Las Vegas and Charlotte (8 percent lower and 5 percent lower, respectively).

Customer Service Agent Reviews

What is it like working as a Customer Service Agent?

Customer Service Agent in Lake Mary:
"Work Flexibility."
Pros: Reasonable amount of flexibility with hours, good tools for the job at hand, generally positive office environment.
Cons: Underpaid, lack of recognition for excellent work, lack of upward mobility.

Customer Service Agent in Omaha:
"Customer Service."
Pros: I honestly do not like working in the Customer Service field in a Call Center setting.
Cons: Call Center setting. The bias at this job.

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Experience Affects Customer Service Agent Salaries




National Average
$29,000


Skills That Affect Customer Service Agent Salaries

Customer Relationship Management (CRM)
up arrow 29%

up arrow 12%

Customer Relations
up arrow 3%

Data Entry
up arrow 3%

National Average
$29,000

Customer Service
up arrow 1%

Sales
up arrow 1%

Typing
up arrow 1%

Problem Solving
up arrow 12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 256 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
5%
1-4 years
38%
5-9 years
21%
10-19 years
23%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 67% dental benefits Dental: 53%
vision benefits Vision: 43% employee benefits None: 30%
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