Customer Service Agent Salary (United States)

A typical Customer Service Agent in the United States can expect to rake in roughly $12.42 per hour. Pay begins at $9.09 per hour on the low end and climbs to $19.08 near the top. Bonuses, profit sharing, and commission all factor into final incomes for Customer Service Agents. Ranging between $19,997 near the bottom and $44,392 near the top, total earnings can include up to $2,026 from bonuses and up to $4,027 from profit sharing, with a high-performing minority reaping commissions of $9,696. Earnings for this group are mostly affected by the particular firm, followed by tenure and location. Not all workers are lucky enough to have benefits; in fact, around one third are without coverage. Medical insurance is claimed by more than half and dental insurance is reported by more than half. Men are in the minority in the field, with female Customer Service Agents making up 74 percent of workers. Most Customer Service Agents like their work and job satisfaction is high. This overview is based on answers to PayScale's salary questionnaire.
Customer Service Agent Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$24,527 - $47,677
(Median)
25K
30K
35K
41K
48K
MEDIAN: $34,920
10%
25%
50%
75%
90%
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Customer Service Agent Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.09 - $19.08
(Median)
9
12
16
19
MEDIAN: $12.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$24,527 - $47,677  
   
Bonus
$0.00 - $2,026  
Profit Sharing
$178.79 - $4,027  
Commission
$102.13 - $9,696  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,997 - $44,392  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 289
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.09 - $19.08  
   
Overtime
$11.41 - $30.49  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,026  
   
Commission
$102.13 - $9,696  
Profit Sharing
$178.79 - $4,027  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,997 - $44,392  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 716
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Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.
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Customer Service Agent Tasks
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Common Career Paths for Customer Service Agent

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Compensation usually increases greatly for Customer Service Agents who advance in their career. Upper-end positions like Customer Service Supervisor may make an additional $7,068 per year than lower-end positions.

Customer Service Agent Job Listings

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Popular Employer Salaries for Customer Service Agent

The most lucrative gig in town can be found at United Airlines, Inc., where the average salary is $44,668.
Just about half of the top paying company's median, Best Buy offers a median salary of just $24,732, consistently last on the pay scale ladder by far. Also sliding in at the lower end of the scale are US Airways Group, Inc. ($26,518) and Delta Air Lines Inc ($27,160).

Popular Skills for Customer Service Agent

Customer Service Agents generally report applying a varied skill set to their work. Most notably, facility with Customer Relationship Management (CRM) and Insurance are correlated to pay that is significantly above average, leading to increases of 26 percent and 11 percent, respectively. Those educated in Customer Relations tend to be well-versed in Sales and Insurance.

Pay by Experience Level for Customer Service Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Customer Service Agents do not generally earn higher salaries from more experience in the field—in most many but not all cases, experience is not a driving force behind pay increase. After five to 10 years, starting salaries jump from $26K to $30K. Those who spend a decent amount of time in this profession—one to two decades—usually make about $33K. After spending 20 years in the field, salary continues to increase (though at a slower pace) for Customer Service Agents and pay is expected at $38K. Experienced employees who have 10-20 years of experience make up about a quarter of the workforce; inexperienced individuals who have been working for less than one year comprise 5 percent, and senior people with more than 20 years under their belt fill out the remaining 13 percent. Age distribution in this workforce is concentrated between one and nine years of experience; more than half of respondents fall in this range.

Pay Difference By Location

Minneapolis
up arrow 17%
Portland
up arrow 13%
San Francisco
up arrow 9%
San Diego
up arrow 8%
Houston
up arrow 3%
Atlanta
up arrow 2%
Chicago
up arrow 2%
Dallas
up arrow 1%
Phoenix
up arrow 1%
National Average
$30,000
Louisville
up arrow 1%
Columbus
up arrow 2%
Seattle
up arrow 5%
Denver
up arrow 10%
Los Angeles
up arrow 14%
Larger circles over a city indicate a job is popular in that location.
For those looking to make money, Customer Service Agents in Minneapolis enjoy an exceptional pay rate, 17 percent above the national average. Portland, San Francisco, San Diego, and Houston also offer top salaries for Customer Service Agents. Workers in these cities can expect to earn about 13 percent, 9 percent, 8 percent, and 3 percent more, respectively. Los Angeles is the lowest-paying area, 14 percent south of the national average. Denver and Seattle are a couple other places where companies are known to pay below the median—salaries hover around -10 percent and -5 percent, respectively.

Customer Service Agent Reviews

What is it like working as a Customer Service Agent?
Customer Service Agent in Lake Mary:
"Work Flexibility."
Pros: Reasonable amount of flexibility with hours, good tools for the job at hand, generally positive office environment.
Cons: Underpaid, lack of recognition for excellent work, lack of upward mobility.
Customer Service Agent in Omaha:
"Customer Service."
Pros: I honestly do not like working in the Customer Service field in a Call Center setting.
Cons: Call Center setting. The bias at this job.

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Experience Affects Customer Service Agent Salaries

National Average
$30,000

Skills That Affect Customer Service Agent Salaries

Customer Relationship Management (CRM)
up arrow 26%
up arrow 11%
Customer Relations
up arrow 3%
Customer Service
0%
National Average
$30,000
Sales
up arrow 1%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 220 votes.

Gender

Female
74%
female alumni
 
Male
26%
male alumni

Years of Experience

Less than 1 year
5%
1-4 years
38%
5-9 years
20%
10-19 years
24%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 68% dental benefits Dental: 54%
vision benefits Vision: 43% employee benefits None: 28%