For Customer Service Agents, hourly average wages total $12.58 per hour. Overall cash earnings for Customer Service Agents stretch from $20K on the lower end to $44K near the top, and the heftiest packages can encompass around $5K from bonuses and $5K from profit sharing. This group's pay is mainly influenced by geography, followed by the company and years of experience. Job satisfaction for Customer Service Agents is high. Men are in the minority of survey respondents, with female Customer Service Agents making up 75 percent. While more than a third report receiving no health benefits, the greater part do receive medical coverage, and close to one-half have dental, as well. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$23,566 - $49,595
$24K
$36K
$50K
MEDIAN: $35,824
10%
50%
90%

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$9.53 - $18.22
$9
$13
$18
MEDIAN: $12.58
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$23,566 - $49,595  
   
Bonus
$207.81 - $4,887  
Profit Sharing
$116.22 - $4,530  
Commission
$300.00 - $17,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,414 - $44,022  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 227
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.53 - $18.22  
   
Hourly Tips
$0.67  
Overtime
$13.53 - $26.38  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$207.81 - $4,887  
   
Commission
$300.00 - $17,500  
Profit Sharing
$116.22 - $4,530  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,414 - $44,022  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 868

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

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Customer Service Agent Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Common Career Paths for Customer Service Agent


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Customer Service Agents' salaries may rise greatly for those who assume a higher-end position such as an Operations Manager. The average Operations Manager brings home $59K per year. Customer Service Supervisors or Administrative Assistants are common next-step roles for Customer Service Agents moving up in their careers; annual pay for Customer Service Supervisors is $8K higher on average, and it's $3K higher for Administrative Assistants.

Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Agent


American Airlines, Federal Express Corporation (FedEx), State Farm Insurance Company, Best Buy, and Enterprise Holdings are all popular places to work. United Airlines, Inc. offers the largest salaries in town — $38K on average. Soaring salaries can also be found at Federal Express Corporation (FedEx), American Airlines, and State Farm Insurance Company, where earnings of $36K, $35K, or $34K are standard for Customer Service Agents.

A few other companies with smaller-than-average paychecks include Convergys Corporation ($21K), Sykes ($21K), and Enterprise Rent-A-Car Co ($22K).

Popular Skills for Customer Service Agent


Customer Service Agents seem to exploit a large range of skills on the job. Most notably, facility with Customer Relationship Management, Microsoft Office, and Insurance are correlated to pay that is significantly above average, leading to increases of 35 percent, 16 percent, and 15 percent, respectively. Those listing Problem Solving as a skill should be prepared for drastically lower pay. Technical Services and Oral / Verbal Communication also typically command lower compensation. Those familiar with Customer Relations also tend to know Sales and Insurance.

Pay by Experience Level for Customer Service Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Agents, more experience in the field does not usually mean bigger paychecks. Salaries for the relatively untried average out to around $26K, but survey participants with five to 10 years of experience earn a significantly higher median of $30K. The average pay reported by folks with 10 to 20 years of experience is around $31K. Old hands boasting more than twenty years of relevant experience report pay that is more or less commensurate with that extensive experience; average earnings for this group come out to approximately $35K.

Pay Difference by Location

National Average: $28,792

Larger city markers indicate a job is popular in that location.

For Customer Service Agents, busy Seattle offers a higher-than-average pay rate, 45 percent above the national average. Customer Service Agents will also find cushy salaries in Houston (+32 percent), San Diego (+22 percent), San Francisco (+16 percent), and Atlanta (+13 percent). The lowest-paying market is Orlando, which sits 24 percent below the national average, proving that location is a significant contributor to overall pay. Workers in Dallas and Phoenix earn less than others in this profession; their salaries fall short of the national average by 6 percent.

Customer Service Agent Reviews

Q: What is it like working as a Customer Service Agent?

Customer Service Agent in New York:
"Learned a lot and gained experience."
Pros: Working with great agents. The flexibility of working or taking time off. Enjoying meeting new people.
Cons: Getting rifted out of my office when 9/11 happen. Took away 1week vacation 1week of sick time 5days of holiday pay and never had a pay increase for 10years. Had too many layout.

Customer Service Agent in Lake Mary:
"Work Flexibility."
Pros: Reasonable amount of flexibility with hours, good tools for the job at hand, generally positive office environment.
Cons: Underpaid, lack of recognition for excellent work, lack of upward mobility.

Customer Service Agent in Omaha:
"Customer Service."
Pros: I honestly do not like working in the Customer Service field in a Call Center setting.
Cons: Call Center setting. The bias at this job.

Related Job Salaries

Key Stats for Customer Service Agent

Gender

Female
75 %
Male
25 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 154 votes.
044
Less than 1 year
6%
1-4 years
45%
5-9 years
18%
10-19 years
21%
20 years or more
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Agent Salaries




National Average
$29,000


Skills That Affect Customer Service Agent Salaries

Customer Relationship Management (CRM)
up arrow 35%

Microsoft Office
up arrow 16%

up arrow 15%

Typing
up arrow 12%


Data Entry
0%

National Average
$29,000


up arrow 1%

Phone Support
up arrow 7%

Oral / Verbal Communication
up arrow 12%

Technical Services
up arrow 20%

Problem Solving
up arrow 25%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 154 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
6%
1-4 years
45%
5-9 years
18%
10-19 years
21%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 61%
dental benefits
Dental: 51%
vision benefits
Vision: 43%
dental benefits
None: 36%
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