Customer Service Agent Salary

Earnings for Customer Service Agents in the United States come in at around $12.45 per hour on average. In the world of Customer Service Agents, overall income ranges from $20K near the bottom to $45K at the top; this can include more than $3K from bonuses and more than $4K from profit sharing in exceptional cases. The particular firm is the main element affecting pay for this group — the particular city and experience level are driving factors as well. Most Customer Service Agents survey respondents are women (75 percent). Most Customer Service Agents like their work and job satisfaction is high. Although just under a third lack health benefits of any kind, a majority do enjoy medical insurance, and over one-half get dental coverage, too. This snapshot results from replies to PayScale's salary survey.

$24,440 - $47,868
(Median)
$24K
$35K
$48K
MEDIAN: $35,013
10%
50%
90%

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$9.23 - $19.01
(Median)
$9
$12
$19
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$24,440 - $47,868  
   
Bonus
$0.00 - $2,520  
Profit Sharing
$154.56 - $4,363  
Commission
$122.55 - $10,161  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,256 - $44,586  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 393
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.23 - $19.01  
   
Overtime
$11.36 - $30.89  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,520  
   
Commission
$122.55 - $10,161  
Profit Sharing
$154.56 - $4,363  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,256 - $44,586  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 1,003
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Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

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Customer Service Agent Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Common Career Paths for Customer Service Agent


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Advancing into a Customer Service Supervisor role seems to be a popular career move for Customer Service Agents, and folks who currently work in the latter position report a notably larger median income of $37K per year. Administrative Assistants or Insurance Agents are common next-step roles for Customer Service Agents moving up in their careers; annual pay for Administrative Assistants is $2K higher on average, and it's $6K higher for Insurance Agents.

Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Agent


Customer Service Agents flock to Delta Air Lines Inc, US Airways Group, Inc., Federal Express Corporation (FedEx), Farmers Insurance Group, and State Farm Insurance Company, highly regarded companies that employ a generous number of people in this profession. Those at United Airlines, Inc. can expect to make the most, with the company offering a median salary of $44K. Federal Express Corporation (FedEx), Farmers Insurance Group, and State Farm Insurance Company also offer top salaries for Customer Service Agents. Workers at these firms can expect to earn about $36K, $34K, and $33K, respectively.

Other low-paying employers include Enterprise Holdings at $25K and US Airways Group, Inc. at $27K, though some Customer Service Agents there earn up to $51K.

Popular Skills for Customer Service Agent


Customer Service Agents report using a diverse set of skills on the job. Most notably, facility with Customer Relationship Management and Insurance are correlated to pay that is significantly above average, leading to increases of 29 percent and 12 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Problem Solving. It is often found that people who know Customer Relations are also skilled in Sales and Insurance.

Pay by Experience Level for Customer Service Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Agents, more experience in the field does not usually mean bigger paychecks. Salaries of relatively inexperienced workers fall in the neighborhood of $26K, but folks who have racked up five to 10 years see a notably higher median of $30K. Customer Service Agents with one to two decades of relevant experience report an average salary of approximately $33K. Veterans who have acquired more than 20 years report a median income of $38K, which is generally higher than the pay reported by other tenure groups.

Pay Difference by Location


For Customer Service Agents, busy San Francisco offers a higher-than-average pay rate, 39 percent above the national average. Customer Service Agents will also find cushy salaries in Tampa (+16 percent), Minneapolis (+12 percent), Chicago (+5 percent), and Atlanta (+4 percent). Los Angeles is home to the smallest salaries in the field, lagging the national average by 15 percent. Not at the bottom but still paying below the median are employers in Las Vegas and Charlotte (8 percent lower and 5 percent lower, respectively).

Customer Service Agent Reviews

What is it like working as a Customer Service Agent?

Customer Service Agent in Lake Mary:
"Work Flexibility."
Pros: Reasonable amount of flexibility with hours, good tools for the job at hand, generally positive office environment.
Cons: Underpaid, lack of recognition for excellent work, lack of upward mobility.

Customer Service Agent in Omaha:
"Customer Service."
Pros: I honestly do not like working in the Customer Service field in a Call Center setting.
Cons: Call Center setting. The bias at this job.

Related Job Salaries

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Experience Affects Customer Service Agent Salaries




National Average
$29,000


Skills That Affect Customer Service Agent Salaries

Customer Relationship Management (CRM)
up arrow 29%

up arrow 12%

Customer Relations
up arrow 3%

Data Entry
up arrow 3%

National Average
$29,000

Customer Service
up arrow 1%

Sales
up arrow 1%

Typing
up arrow 2%

Problem Solving
up arrow 12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 258 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
5%
1-4 years
38%
5-9 years
21%
10-19 years
23%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 67% dental benefits Dental: 53%
vision benefits Vision: 43% employee benefits None: 30%
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