Customer Service Agent Salary (United States)

A Customer Service Agent earns an average wage of $12.38 per hour. Experience has a moderate effect on salary for this job. The highest paying skills associated with this job are Customer Relationship Management (CRM) and Insurance.
Customer Service Agent Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$24,493 - $48,457
(Median)
24K
30K
35K
41K
48K
MEDIAN: $34,906
10%
25%
50%
75%
90%
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Customer Service Agent Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.10 - $18.83
(Median)
9
12
15
19
MEDIAN: $12.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$24,493 - $48,457  
   
Bonus
$0.00 - $2,012  
Profit Sharing
$178.79 - $4,530  
Commission
$100.67 - $9,787  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,944 - $44,249  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 918
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$9.10 - $18.83  
   
Overtime
$11.16 - $29.73  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $2,012  
   
Commission
$100.67 - $9,787  
Profit Sharing
$178.79 - $4,530  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,944 - $44,249  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 918
Is Customer Service Agent your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:
Job Description for Customer Service Agent
Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.
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Customer Service Agent Tasks
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Customer Service Agent Job Listings

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Popular Employer Salaries for Customer Service Agent
Popular Skills for Customer Service Agent
Pay by Experience Level for Customer Service Agent
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Minneapolis
up arrow 20%
San Francisco
up arrow 17%
Portland
up arrow 13%
Houston
up arrow 9%
Miami
up arrow 6%
Atlanta
up arrow 2%
Chicago
up arrow 2%
New York
up arrow 1%
Phoenix
up arrow 1%
National Average
$30,000
Dallas
up arrow 2%
Columbus
up arrow 2%
Seattle
up arrow 5%
Denver
up arrow 10%
Los Angeles
up arrow 13%
Las Vegas
up arrow 18%
Larger circles over a city indicate a job is popular in that location.

Customer Service Agent Reviews

What is it like working as a Customer Service Agent?
Customer Service Agent in Lake Mary:
"Work Flexibility."
Pros: Reasonable amount of flexibility with hours, good tools for the job at hand, generally positive office environment.
Cons: Underpaid, lack of recognition for excellent work, lack of upward mobility.
Customer Service Agent in Omaha:
"Customer Service."
Pros: I honestly do not like working in the Customer Service field in a Call Center setting.
Cons: Call Center setting. The bias at this job.
Related Job Salaries

Experience Affects Customer Service Agent Salaries

National Average
$30,000

Skills That Affect Customer Service Agent Salaries

Customer Relationship Management (CRM)
up arrow 26%
up arrow 10%
Customer Relations
up arrow 2%
Customer Service
0%
Sales
0%
National Average
$30,000
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 201 votes.
Gender
Female
74%
female alumni
 
Male
26%
male alumni
Years of Experience
Less than 1 year
5%
1-4 years
37%
5-9 years
21%
10-19 years
24%
20 years or more
13%
Common Health Benefits
medical benefits Medical: 68% dental benefits Dental: 53%
vision benefits Vision: 44% employee benefits None: 28%
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