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Customer Service Agent Salary (United States)

Customer Service Agents in the United States ordinarily take home approximately $12.42 per hour. Individual bonuses, profit sharing and commission for Customer Service Agents — as high as $2K, $4K and $10K, respectively — each contribute to the degree of variation within overall compensation, ranging from $20K to $44K. This group's pay is mainly influenced by the company, followed by career duration and geographic location. Not all workers are lucky enough to have benefits; in fact, just under one in three are without coverage. Medical insurance is claimed by more than half and dental insurance is reported by a little over a half. Men working as Customer Service Agents are solidly outnumbered, with women representing 74 percent of workers. For the most part, Customer Service Agents enjoy their work and report high levels of job satisfaction. The figures in this rundown are based on the results of PayScale's salary questionnaire.
Customer Service Agent Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$24,527 - $47,677
(Median)
25K
30K
35K
41K
48K
MEDIAN: $34,920
10%
25%
50%
75%
90%
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Customer Service Agent Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.09 - $19.08
(Median)
9
12
16
19
MEDIAN: $12.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$24,527 - $47,677  
   
Bonus
$0.00 - $2,026  
Profit Sharing
$178.79 - $4,027  
Commission
$102.13 - $9,696  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,997 - $44,392  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 289
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.09 - $19.08  
   
Overtime
$11.41 - $30.49  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,026  
   
Commission
$102.13 - $9,696  
Profit Sharing
$178.79 - $4,027  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,997 - $44,392  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 716
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Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.
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Customer Service Agent Tasks
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Common Career Paths for Customer Service Agent

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It's not very common for Customer Service Agents to move on to become Customer Service Supervisors. Typical pay for a Customer Service Supervisor is $37K annually.

Customer Service Representative (CSR) Job Listings

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job title / company
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Popular Employer Salaries for Customer Service Agent

United Airlines, Inc. offers the highest compensation with a median salary of $45K.
Best Buy offers the lowest pay in the field with a median salary of just $25K. There's also little variation in pay at the company, with pay ranging from $20K to $27K. Workers also receive paychecks lighter than average at US Airways Group, Inc.

Popular Skills for Customer Service Agent

Survey results imply that Customer Service Agents put a diverse skill set to use. Most notably, facility with Customer Relationship Management and Insurance are correlated to pay that is significantly above average, leading to increases of 26 percent and 11 percent, respectively. It is often found that people who know Customer Relations are also skilled in Sales and Insurance.

Pay by Experience Level for Customer Service Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience does not seem to be a strong driver of pay increase in this role. Survey participants with less than five years' experience pocket $26K on average, but those with five to 10 years of experience enjoy a much bigger median of $30K. On average, Customer Service Agents make $33K following one to two decades on the job. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $38K. Age distribution in this workforce is concentrated between one and nine years of experience; a majority of respondents fall in this range. Experienced employees who have 10-20 years of experience make up one-fourth of the workforce; inexperienced individuals who have been working for less than one year comprise less than one-tenth, and senior people with more than 20 years under their belt fill out the remaining nearly one in eight.

Pay Difference By Location

Minneapolis
up arrow 17%
Portland
up arrow 13%
San Francisco
up arrow 9%
San Diego
up arrow 8%
Houston
up arrow 3%
Atlanta
up arrow 2%
Chicago
up arrow 2%
Dallas
up arrow 1%
Phoenix
up arrow 1%
National Average
$30,000
Louisville
up arrow 1%
Columbus
up arrow 2%
Seattle
up arrow 5%
Denver
up arrow 10%
Los Angeles
up arrow 14%
Larger circles over a city indicate a job is popular in that location.
Minneapolis offers some of the highest pay in the country for Customer Service Agents, 17 percent above the national average. Portland, San Francisco, San Diego, and Houston are a few other cities that offer generous salaries, with Customer Service Agents earning around 13 percent, 9 percent, 8 percent, and 3 percent more than average. Falling short of the national average by 14 percent, the area with the worst salaries is Los Angeles. Not at the bottom but still paying below the median are employers in Denver and Seattle (10 percent lower and 5 percent lower, respectively).

Customer Service Agent Reviews

What is it like working as a Customer Service Agent?
Customer Service Agent in Lake Mary:
"Work Flexibility."
Pros: Reasonable amount of flexibility with hours, good tools for the job at hand, generally positive office environment.
Cons: Underpaid, lack of recognition for excellent work, lack of upward mobility.
Customer Service Agent in Omaha:
"Customer Service."
Pros: I honestly do not like working in the Customer Service field in a Call Center setting.
Cons: Call Center setting. The bias at this job.

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Experience Affects Customer Service Agent Salaries

National Average
$30,000

Skills That Affect Customer Service Agent Salaries

Customer Relationship Management (CRM)
up arrow 26%
up arrow 11%
Customer Relations
up arrow 3%
Customer Service
0%
National Average
$30,000
Sales
up arrow 1%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 220 votes.

Gender

Female
74%
female alumni
 
Male
26%
male alumni

Years of Experience

Less than 1 year
5%
1-4 years
38%
5-9 years
20%
10-19 years
24%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 68% dental benefits Dental: 54%
vision benefits Vision: 43% employee benefits None: 28%