Earnings for Customer Service Agents in the United States come in at around $12.76 per hour on average. Cash earnings for Customer Service Agents — including $5K each for bonuses and profit sharing proceeds and $20K in commissions at the top of the pay scale — stretch from approximately $20K to approximately $44K depending on individual performance. While the particular city and experience level impact pay for this group, the specific employer is the most influential factor. Some workers in this field — more than a third — are not awarded benefits. Medical coverage is reported by a majority and dental plans are enjoyed by approximately one-half. Most workers in this position report high levels of job satisfaction. Men are in the minority of survey respondents, with female Customer Service Agents making up 74 percent. Participants in PayScale's salary questionnaire provided the particulars of this report.

$23,696 - $49,773
(Median)
$24K
$36K
$50K
MEDIAN: $35,850
10%
50%
90%

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$9.59 - $18.31
(Median)
$9
$13
$18
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$23,696 - $49,773  
   
Bonus
$203.10 - $4,887  
Profit Sharing
$117.00 - $5,000  
Commission
$152.05 - $19,727  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,439 - $44,462  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 234
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.59 - $18.31  
   
Hourly Tips
$0.67  
Overtime
$13.61 - $27.92  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$203.10 - $4,887  
   
Commission
$152.05 - $19,727  
Profit Sharing
$117.00 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,439 - $44,462  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 891
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Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

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Customer Service Agent Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Common Career Paths for Customer Service Agent


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Customer Service Agents may progress into high-paying roles like Operations Manager, where median compensation is $59K annually. Career advancement for the typical Customer Service Agent often leads to becoming a Customer Service Supervisor or an Administrative Assistant; median salaries in these positions are $8K higher and $2K higher, respectively.

Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Agent


Many Customer Service Agents can be found at American Airlines, State Farm Insurance Company, Federal Express Corporation (FedEx), Best Buy, and Farmers Insurance Group, firms that are at the top of the field. Heading up the field in terms of compensation, United Airlines, Inc. offers the most; Customer Service Agents earn $48K on average there. Other leaders in compensation levels are American Airlines at $39K, Federal Express Corporation (FedEx) at $36K, and Farmers Insurance Group, where Customer Service Agents annually earn $33K.

Workers also receive paychecks lighter than average at Convergys Corporation, Alorica, Inc., and Sykes. Those companies pay a median salary of $21K.

Popular Skills for Customer Service Agent


Customer Service Agents report using a diverse set of skills on the job. Most notably, facility with Customer Relationship Management, Insurance, and Typing are correlated to pay that is significantly above average, leading to increases of 35 percent, 14 percent, and 11 percent, respectively. Those listing Problem Solving as a skill should be prepared for drastically lower pay. Oral / Verbal Communication and Phone Support also typically command lower compensation. The majority of those who know Customer Relations also know Sales and Insurance.

Pay by Experience Level for Customer Service Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Agents do not generally earn higher incomes from more experience in the field. Those in the early stages of their career can expect to make around $27K; however, individuals with five to 10 years of experience bring in $30K on average — a distinctly larger sum. On average, Customer Service Agents make $31K following one to two decades on the job. In the end, the overall pattern seems to be that more experience generally corresponds to higher pay; a Customer Service Agent with more than 20 years of experience can earn $35K on average.

Pay Difference by Location

National Average: $28,934

Larger city markers indicate a job is popular in that location.

For Customer Service Agents, busy San Francisco offers a higher-than-average pay rate, 44 percent above the national average. Customer Service Agents will also find cushy salaries in Seattle (+43 percent), Houston (+34 percent), San Diego (+20 percent), and Atlanta (+10 percent). Charlotte is the lowest-paying area, 14 percent south of the national average. Workers in Dallas and Phoenix earn salaries that trail the national average for those in this profession (8 percent less and 6 percent less, respectively).

Customer Service Agent Reviews

What is it like working as a Customer Service Agent at American Airlines?

Customer Service Agent in New York:
"Learned a lot and gained experience."
Pros: Working with great agents. The flexibility of working or taking time off. Enjoying meeting new people.
Cons: Getting rifted out of my office when 9/11 happen. Took away 1week vacation 1week of sick time 5days of holiday pay and never had a pay increase for 10years. Had too many layout.

What is it like working as a Customer Service Agent?

Customer Service Agent in Lake Mary:
"Work Flexibility."
Pros: Reasonable amount of flexibility with hours, good tools for the job at hand, generally positive office environment.
Cons: Underpaid, lack of recognition for excellent work, lack of upward mobility.

Customer Service Agent in Omaha:
"Customer Service."
Pros: I honestly do not like working in the Customer Service field in a Call Center setting.
Cons: Call Center setting. The bias at this job.

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Experience Affects Customer Service Agent Salaries




National Average
$29,000


Skills That Affect Customer Service Agent Salaries

Customer Relationship Management (CRM)
up arrow 35%

up arrow 14%

Typing
up arrow 11%

Customer Relations
up arrow 4%

National Average
$29,000

Customer Service
up arrow 1%

Sales
up arrow 1%

Data Entry
up arrow 1%

Phone Support
up arrow 7%

Oral / Verbal Communication
up arrow 9%

Problem Solving
up arrow 26%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 153 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
6%
1-4 years
44%
5-9 years
19%
10-19 years
21%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 62%
dental benefits
Dental: 51%
medical benefits
Vision: 44%
dental benefits
None: 35%
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