The average Customer Service Agent with Insurance skills can expect to rake in roughly $14.36 per hour. Experience level is the biggest factor affecting pay for this group, followed by the specific employer. While some workers in this profession — just over two-fifths — do not have any health coverage, over one-half do receive medical benefits and over a third have dental insurance. Work is enjoyable for Customer Service Agents with Insurance skills, who typically claim high levels of job satisfaction. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$25,052 - $47,891
(Median)
$25K
$36K
$48K
MEDIAN: $36,453
10%
50%
90%

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$9.94 - $18.78
(Median)
$9
$14
$19
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$25,052 - $47,891  
   
Bonus
$206.08 - $5,017  
Profit Sharing
$1,750  
Commission
$5.21 - $14,681  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,309 - $45,435  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 75
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.94 - $18.78  
   
Overtime
$14.73 - $27.81  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$206.08 - $5,017  
   
Commission
$5.21 - $14,681  
Profit Sharing
$1,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,309 - $45,435  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 99
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Pay by Experience Level for Customer Service Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. People who have worked for fewer than five years bring home $31K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $33K. Customer Service Agents with Insurance skills with one to two decades of relevant experience report an average salary of approximately $38K. Customer Service Agents with Insurance skills who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $39K.

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Experience Affects Customer Service Agent Salaries

Late-Career
up arrow 19%

Experienced
up arrow 14%

National Average
$33,000

Mid-Career
up arrow 1%

Entry-Level
up arrow 6%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 34 votes.

Gender

Female
94 %
Male
6 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
17%
10-19 years
22%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 55%
dental benefits
Dental: 38%
medical benefits
Vision: 31%
dental benefits
None: 44%
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