Customer Service Analyst Salary

The average pay for a Customer Service Analyst is $42,337 per year. Most people with this job move on to other positions after 20 years in this field.

$33,451 - $60,602
$33K
$42K
$61K
MEDIAN: $42,337
10%
50%
90%

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$13.48 - $22.68
$13
$18
$23
MEDIAN: $17.84
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$33,451 - $60,602  
   
Bonus
$484.79 - $5,255  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,790 - $58,202  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 91
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$13.48 - $22.68  
   
Overtime
$23.06 - $35.76  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$484.79 - $5,255  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,790 - $58,202  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 49

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Service Analyst

Customer service analysts provide assistance to customers to help them overcome issues related to products or services provided by the company. There are occasional sales duties in this position which have the opportunity to earn commission, and these analysts often work with technical inquiries and help customers to overcome these difficulties.

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Customer Service Analyst Tasks

  • Enter and document orders, complaints, and customer interactions.
  • Analyze customer service data to identify trends and potential opportunities.
  • Troubleshoot customer problems, explain safety procedures, and recommend maintenance.

Customer Service Analyst Job Listings

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Pay by Experience Level for Customer Service Analyst

Pay by Experience for a Customer Service Analyst has a positive trend. An entry-level Customer Service Analyst with less than 5 years of experience can expect to earn an average total compensation of $39,000 based on 82 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $43,000 based on 52 salaries. An experienced Customer Service Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $43,000 based on 28 salaries. A Customer Service Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $54,000 based on 9 salaries.

Related Job Salaries

Key Stats for Customer Service Analyst

Gender

Female
62 %
Male
38 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 20 votes.
Less than 1 year
9%
1-4 years
39%
5-9 years
30%
10-19 years
16%
20 years or more
6%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Analyst Salaries

Late-Career
▲32%

▲4%

▲3%

National Average
$41,000

▼6%

Skills That Affect Customer Service Analyst Salaries


Training
▲6%

Microsoft Excel
▲3%

National Average
$41,000


Oral / Verbal Communication
▼2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 20 votes.

Gender

Female
62 %
Male
38 %

Years of Experience

Less than 1 year
9%
1-4 years
39%
5-9 years
30%
10-19 years
16%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 81%
vision benefits
Vision: 77%
no benefits
None: 13%
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