The average pay for a Customer Service Analyst is $43,425 per year. Most people with this job move on to other positions after 20 years in this field.

$33,313 - $60,808
(Median)
$33K
$43K
$61K
MEDIAN: $43,425
10%
50%
90%

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$13.23 - $22.67
(Median)
$13
$18
$23
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$33,313 - $60,808  
   
Bonus
$961 - $5,255  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,884 - $58,849  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 106
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$13.23 - $22.67  
   
Overtime
$23.54 - $36.49  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$961 - $5,255  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,884 - $58,849  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 44
United States (change)

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Job Description for Customer Service Analyst

Customer service analysts provide assistance to customers to help them overcome issues related to products or services provided by the company. There are occasional sales duties in this position which have the opportunity to earn commission, and these analysts often work with technical inquiries and help customers to overcome these difficulties.

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Customer Service Analyst Tasks

  • Troubleshoot customer problems, explain safety procedures, and recommend maintenance.
  • Analyze customer service data to identify trends and potential opportunities.
  • Enter and document orders, complaints, and customer interactions.

Customer Service Analyst Job Listings

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Pay by Experience Level for Customer Service Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Customer Service Analyst Advice

What do you wish you knew about your job when you first started out?

Customer Service Analyst in Marlborough:
"Employee Oriented Culture."
The company is employee focused with a casual environment. There are many opportunities to grow with the company, but expect to work and continually learn new skills to become extremely competent in owning a support issue from beginning to end, including follow-up to ensure the highest level of customer satisfaction.

Related Job Salaries

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Experience Affects Customer Service Analyst Salaries

Late-Career
up arrow 31%

Mid-Career
up arrow 2%

Experienced
up arrow 1%

National Average
$42,000

Entry-Level
up arrow 3%

Skills That Affect Customer Service Analyst Salaries


Microsoft Excel
up arrow 6%

Training
up arrow 1%

Customer Service
0%

National Average
$42,000

Oral / Verbal Communication
up arrow 3%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 15 votes.

Gender

Female
61 %
Male
39 %

Years of Experience

Less than 1 year
11%
1-4 years
35%
5-9 years
30%
10-19 years
17%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 81%
medical benefits
Vision: 75%
dental benefits
None: 12%
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