Customer Service Analyst Salary

The average pay for a Customer Service Analyst is $42,414 per year. Most people with this job move on to other positions after 20 years in this field.

$33,502 - $60,469
$34K
$42K
$60K
MEDIAN: $42,414
10%
50%
90%

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$13.33 - $22.31
$13
$18
$22
MEDIAN: $17.65
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$33,502 - $60,469  
   
Bonus
$489.36 - $5,218  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,905 - $58,277  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 103
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$13.33 - $22.31  
   
Overtime
$23.59 - $36.24  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$489.36 - $5,218  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,905 - $58,277  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 46

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Service Analyst

Customer service analysts provide assistance to customers to help them overcome issues related to products or services provided by the company. There are occasional sales duties in this position which have the opportunity to earn commission, and these analysts often work with technical inquiries and help customers to overcome these difficulties.

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Customer Service Analyst Tasks

  • Enter and document orders, complaints, and customer interactions.
  • Analyze customer service data to identify trends and potential opportunities.
  • Troubleshoot customer problems, explain safety procedures, and recommend maintenance.

Customer Service Analyst Job Listings

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Pay by Experience Level for Customer Service Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Key Stats for Customer Service Analyst

Gender

Female
61 %
Male
39 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 17 votes.
Less than 1 year
11%
1-4 years
37%
5-9 years
28%
10-19 years
17%
20 years or more
7%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Analyst Salaries

Late-Career
▲33%

Mid-Career
▲3%

Experienced
▲2%

National Average
$41,000

▼4%

Skills That Affect Customer Service Analyst Salaries


Microsoft Excel
▲2%

Training
▲2%

Customer Service
▼0%

National Average
$41,000

Oral / Verbal Communication
▼2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 17 votes.

Gender

Female
61 %
Male
39 %

Years of Experience

Less than 1 year
11%
1-4 years
37%
5-9 years
28%
10-19 years
17%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 81%
vision benefits
Vision: 77%
dental benefits
None: 13%
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