The average wage for a Customer Service Assistant is $12.03 per hour. People in this job generally don't have more than 20 years' experience. The skills that increase pay for this job the most are Microsoft Office, Microsoft Excel, and Insurance.

$21,489 - $41,369
(Median)
$21K
$31K
$41K
MEDIAN: $31,015
10%
50%
90%

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$8.33 - $17.79
(Median)
$8
$12
$18
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Salary
$21,489 - $41,369  
   
Bonus
$9.70 - $3,109  
Profit Sharing
$300.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,965 - $39,370  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 61
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$8.33 - $17.79  
   
Hourly Tips
$2.76  
Overtime
$10.77 - $26.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$9.70 - $3,109  
   
Profit Sharing
$300.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,965 - $39,370  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 278
United States (change)

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Job Description for Customer Service Assistant

Customer service assistants are responsible for completing customer service tasks and assisting with other administrative duties as required. They interact with customers and work to resolve their inquiries. Additionally, these assistants must help create and maintain business relationships with individuals inside and outside their organization to increase customer satisfaction. Customer service assistants must follow strict company rules and strive to reach objectives set by supervisors. Some of the assistant's other principal duties include reviewing discrepancies, filing documentation, and keeping records of customer transactions. They also respond to customer correspondence and create reports.

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Customer Service Assistant Tasks

  • Documents details of telephone conversation and actions taken .
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.

Common Career Paths for Customer Service Assistant


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Assistant

Popular Skills for Customer Service Assistant

Pay by Experience Level for Customer Service Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Customer Service Assistant Reviews

What is it like working as a Customer Service Assistant?

Customer Service Assistant in Mobile:
"Extremely demanding position."
Pros: Job security. Hands on education and experience. Ability to work independently.
Cons: More responsibilities than you can effectively manage in a normal work week. High pressure environment. Limited opportunity for advancement without relocation.

Related Job Salaries

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Experience Affects Customer Service Assistant Salaries

Late-Career
up arrow 23%

Experienced
up arrow 7%

Mid-Career
up arrow 3%

National Average
$26,000


Skills That Affect Customer Service Assistant Salaries

Microsoft Office
up arrow 45%

Microsoft Excel
up arrow 45%

Insurance
up arrow 22%

Oral / Verbal Communication
up arrow 10%

Data Entry
up arrow 4%

Organizing
up arrow 1%

National Average
$26,000

Cash Handling
up arrow 2%

Customer Service
up arrow 3%

Filing
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 45 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
10%
1-4 years
51%
5-9 years
18%
10-19 years
14%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 63%
dental benefits
Dental: 51%
medical benefits
Vision: 37%
dental benefits
None: 33%
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