Customer service assistants are responsible for completing customer service tasks and assisting with other administrative duties as required. They interact with customers and work to resolve their inquiries. Additionally, these assistants must help create and maintain business relationships with individuals inside and outside their organization to increase customer satisfaction. Customer service assistants must follow strict company rules and strive to reach objectives set by supervisors. Some of the assistant's other principal duties include reviewing discrepancies, filing documentation, and keeping records of customer transactions. They also respond to customer correspondence and create reports.
Customer service assistants generally work in a store and/or sales environment with regular interaction with customers. They report to the service team leader in their organization. They must work effectively in a team setting to reach company goals and work effectively independently as well. They also must regularly demonstrate excellent time management skills, be able to meet daily productivity goals, and be detail oriented. In addition, they must possess advanced communication skills to build relationships with customers and explain product or services details. They must be able to quickly adapt to changing situations, as well as take part in training sessions to be a more effective customer service assistant.
Generally, no postsecondary degree is needed for this position, but a high school diploma or equivalent may be required. Previous customer service experience may be preferred.
Customer Service Assistant Tasks
- Documents details of telephone conversation and actions taken .
- Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
- Completes transactions, records of complaints and actions taken, comments using internal PC systems.