Customer Service Assistant Salary (United States)

The average wage for a Customer Service Assistant is $11.18 per hour. People in this job generally don't have more than 20 years' experience. The skills that increase pay for this job the most are Insurance, Data Processing, and Data Entry.
Customer Service Assistant Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$22,198 - $44,758
(Median)
22K
29K
33K
37K
45K
MEDIAN: $33,245
10%
25%
50%
75%
90%
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Customer Service Assistant Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$7.94 - $16.76
(Median)
7
11
14
17
MEDIAN: $11.00
10%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$22,198 - $44,758  
   
Bonus
$0.00 - $2,909  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,254 - $41,543  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 309
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$7.94 - $16.76  
   
Overtime
$11.75 - $25.66  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,909  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,254 - $41,543  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 309
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United States (change)
Years in Field/Career:
Job Description for Customer Service Assistant
Customer service assistants are responsible for completing customer service tasks and assisting with other administrative duties as required. They interact with customers and work to resolve their inquiries. Additionally, these assistants must help create and maintain business relationships with individuals inside and outside their organization to increase customer satisfaction. Customer service assistants must follow strict company rules and strive to reach objectives set by supervisors. Some of the assistant's other principal duties include reviewing discrepancies, filing documentation, and keeping records of customer transactions. They also respond to customer correspondence and create reports.
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Customer Service Assistant Tasks
  • Documents details of telephone conversation and actions taken .
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.
Common Career Paths for Customer Service Assistant

Customer Service Assistant Job Listings

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Pay by Experience Level for Customer Service Assistant
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Related Job Salaries

Experience Affects Customer Service Assistant Salaries

Experienced
up arrow 15%
Late-Career
up arrow 10%
Mid-Career
up arrow 6%
National Average
$27,000
Entry-Level
up arrow 5%

Skills That Affect Customer Service Assistant Salaries

Insurance
up arrow 22%
Data Processing
up arrow 16%
Data Entry
up arrow 12%
National Average
$27,000
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 52 votes.
Gender
Female
80%
female alumni
 
Male
20%
male alumni
Years of Experience
Less than 1 year
6%
1-4 years
43%
5-9 years
27%
10-19 years
16%
20 years or more
7%
Common Health Benefits
medical benefits Medical: 66% dental benefits Dental: 53%
vision benefits Vision: 39% employee benefits None: 33%
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