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Customer Service Assistant Salary

A Customer Service Assistant earns an average wage of $11.59 per hour. For the first five to ten years in this position, pay increases somewhat, but any additional experience does not have a big effect on pay. The skills that increase pay for this job the most are Oral / Verbal Communication, Microsoft Office, Microsoft Excel, and Insurance. People in this job generally don't have more than 20 years' experience.

$21,881 - $46,585
(Median)
$22K
$33K
$47K
MEDIAN: $32,520
10%
50%
90%

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$8.13 - $17.46
(Median)
$8
$12
$17
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$21,881 - $46,585  
   
Bonus
$0.00 - $2,936  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,169 - $42,057  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 109
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$8.13 - $17.46  
   
Overtime
$12.58 - $27.57  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $2,936  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,169 - $42,057  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 269

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United States (change)


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Job Description for Customer Service Assistant

Customer service assistants are responsible for completing customer service tasks and assisting with other administrative duties as required. They interact with customers and work to resolve their inquiries. Additionally, these assistants must help create and maintain business relationships with individuals inside and outside their organization to increase customer satisfaction. Customer service assistants must follow strict company rules and strive to reach objectives set by supervisors. Some of the assistant's other principal duties include reviewing discrepancies, filing documentation, and keeping records of customer transactions. They also respond to customer correspondence and create reports.

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Customer Service Assistant Tasks

  • Documents details of telephone conversation and actions taken .
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.

Common Career Paths for Customer Service Assistant


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Assistant

Popular Skills for Customer Service Assistant

Pay by Experience Level for Customer Service Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Customer Service Assistant Reviews

What is it like working as a Customer Service Assistant?

Customer Service Assistant in Mobile:
"Extremely demanding position."
Pros: Job security. Hands on education and experience. Ability to work independently.
Cons: More responsibilities than you can effectively manage in a normal work week. High pressure environment. Limited opportunity for advancement without relocation.

Related Job Salaries

United States (change)

Experience Affects Customer Service Assistant Salaries

Late-Career
up arrow 12%

Experienced
up arrow 10%

Mid-Career
up arrow 8%

National Average
$27,000

Entry-Level
up arrow 5%

Skills That Affect Customer Service Assistant Salaries

Oral / Verbal Communication
up arrow 58%

Microsoft Office
up arrow 46%

Microsoft Excel
up arrow 42%

Insurance
up arrow 20%

Data Entry
up arrow 8%

Customer Service
up arrow 3%

National Average
$27,000

Cash Handling
up arrow 10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 60 votes.

Gender

Female
77 %
Male
23 %

Years of Experience

Less than 1 year
8%
1-4 years
44%
5-9 years
27%
10-19 years
14%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 65% dental benefits Dental: 52%
vision benefits Vision: 39% employee benefits None: 32%
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