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Customer Service Assistant Salary

A Customer Service Assistant earns an average wage of $11.67 per hour. For the first five to ten years in this position, pay increases somewhat, but any additional experience does not have a big effect on pay. The skills that increase pay for this job the most are Microsoft Office and Microsoft Excel. People in this job generally don't have more than 20 years' experience.
$22,198 - $46,189
(Median)
$22K
$32K
$46K
MEDIAN: $32,351
10%
50%
90%

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$8.00 - $17.55
(Median)
$8
$12
$18
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$22,198 - $46,189  
   
Bonus
$0.00 - $3,020  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,499 - $41,959  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 105
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$8.00 - $17.55  
   
Overtime
$12.25 - $28.51  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $3,020  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,499 - $41,959  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 241
United States (change)

Job Description for Customer Service Assistant

Customer service assistants are responsible for completing customer service tasks and assisting with other administrative duties as required. They interact with customers and work to resolve their inquiries. Additionally, these assistants must help create and maintain business relationships with individuals inside and outside their organization to increase customer satisfaction. Customer service assistants must follow strict company rules and strive to reach objectives set by supervisors. Some of the assistant's other principal duties include reviewing discrepancies, filing documentation, and keeping records of customer transactions. They also respond to customer correspondence and create reports.

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Customer Service Assistant Tasks

  • Documents details of telephone conversation and actions taken .
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.

Common Career Paths for Customer Service Assistant


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Assistant

Popular Skills for Customer Service Assistant

Pay by Experience Level for Customer Service Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Experience Affects Customer Service Assistant Salaries

Experienced
up arrow 9%

Late-Career
up arrow 8%

Mid-Career
up arrow 5%

National Average
$27,000

Entry-Level
up arrow 5%

Skills That Affect Customer Service Assistant Salaries

Microsoft Office
up arrow 41%

Microsoft Excel
up arrow 39%

Data Entry
up arrow 9%


National Average
$27,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 57 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
6%
1-4 years
42%
5-9 years
27%
10-19 years
16%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 66% dental benefits Dental: 54%
vision benefits Vision: 40% employee benefits None: 31%