Customer Service Assistant Salary

The average wage for a Customer Service Assistant is $12.03 per hour. People in this job generally don't have more than 20 years' experience. The skills that increase pay for this job the most are Microsoft Office, Microsoft Excel, and Insurance.

$23,367 - $45,860
$23K
$32K
$46K
MEDIAN: $32,342
10%
50%
90%

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$8.46 - $17.47
$8
$12
$17
MEDIAN: $12.03
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$23,367 - $45,860  
   
Bonus
$9.79 - $3,091  
Profit Sharing
$300.00  
Commission
$3,056  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,139 - $39,402  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 54
© PayScale, Inc. @ www.payscale.com
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$8.46 - $17.47  
   
Hourly Tips
$2.76  
Overtime
$10.48 - $25.92  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$9.79 - $3,091  
   
Commission
$3,056  
Profit Sharing
$300.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,139 - $39,402  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 271
© PayScale, Inc. @ www.payscale.com

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Service Assistant

Customer service assistants are responsible for completing customer service tasks and assisting with other administrative duties as required. They interact with customers and work to resolve their inquiries. Additionally, these assistants must help create and maintain business relationships with individuals inside and outside their organization to increase customer satisfaction. Customer service assistants must follow strict company rules and strive to reach objectives set by supervisors. Some of the assistant's other principal duties include reviewing discrepancies, filing documentation, and keeping records of customer transactions. They also respond to customer correspondence and create reports.

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Customer Service Assistant Tasks

  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Documents details of telephone conversation and actions taken .

Common Career Paths for Customer Service Assistant


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Assistant

Popular Skills for Customer Service Assistant

Pay by Experience Level for Customer Service Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Customer Service Assistant Reviews

Q: What is it like working as a Customer Service Assistant?

Customer Service Assistant in Mobile:
`"$Extremely demanding position."`
Pros: Job security. Hands on education and experience. Ability to work independently.
Cons: More responsibilities than you can effectively manage in a normal work week. High pressure environment. Limited opportunity for advancement without relocation.

Related Job Salaries

Key Stats for Customer Service Assistant

Gender

Female
76 %
Male
24 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 43 votes.
Less than 1 year
10%
1-4 years
50%
5-9 years
18%
10-19 years
15%
20 years or more
6%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Assistant Salaries

▲19%

▲5%

▲1%

National Average
$27,000

▼5%

Skills That Affect Customer Service Assistant Salaries

Microsoft Office
▲43%

Microsoft Excel
▲43%

Insurance
▲21%

Oral / Verbal Communication
▲9%

▲5%

Filing
▼0%

Organizing
▼0%

National Average
$27,000


Cash Handling
▼3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 43 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
10%
1-4 years
50%
5-9 years
18%
10-19 years
15%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 63%
dental benefits
Dental: 49%
vision benefits
Vision: 39%
dental benefits
None: 34%
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