Customer service assistants are responsible for completing customer service tasks and assisting with other administrative duties as required. They interact with customers and work to resolve their inquiries. Additionally, these assistants must help create and maintain business relationships with individuals inside and outside their organization to increase customer satisfaction. Customer service assistants must follow strict company rules and strive to reach objectives set by supervisors. Some of the assistant's other principal duties include reviewing discrepancies, filing documentation, and keeping records of customer transactions. They also respond to customer correspondence and create reports.
Customer Service Assistant Tasks
Documents details of telephone conversation and actions taken .
Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
Completes transactions, records of complaints and actions taken, comments using internal PC systems.