Customer Service Assistant Salary (United States)

A Customer Service Assistant earns an average wage of $11.40 per hour. Pay for this job rises steadily for more experienced workers, but goes down noticeably for employees with more than 20 years' experience. A skill in Data Entry is associated with high pay for this job. People in this job generally don't have more than 20 years' experience.
Customer Service Assistant Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$22,248 - $44,708
(Median)
22K
29K
33K
37K
45K
MEDIAN: $33,345
10%
25%
50%
75%
90%
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Customer Service Assistant Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.03 - $16.99
(Median)
8
11
14
17
MEDIAN: $11.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$22,248 - $44,708  
   
Bonus
$0.00 - $2,586  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,606 - $41,459  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 326
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$8.03 - $16.99  
   
Overtime
$11.84 - $27.30  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $2,586  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,606 - $41,459  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 326
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Job Description for Customer Service Assistant

Customer service assistants are responsible for completing customer service tasks and assisting with other administrative duties as required. They interact with customers and work to resolve their inquiries. Additionally, these assistants must help create and maintain business relationships with individuals inside and outside their organization to increase customer satisfaction. Customer service assistants must follow strict company rules and strive to reach objectives set by supervisors. Some of the assistant's other principal duties include reviewing discrepancies, filing documentation, and keeping records of customer transactions. They also respond to customer correspondence and create reports.
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Customer Service Assistant Tasks
  • Documents details of telephone conversation and actions taken .
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.

Common Career Paths for Customer Service Assistant

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Customer Service Assistant Job Listings

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Popular Employer Salaries for Customer Service Assistant

Pay by Experience Level for Customer Service Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Experience Affects Customer Service Assistant Salaries

Experienced
up arrow 14%
Late-Career
up arrow 8%
Mid-Career
up arrow 6%
National Average
$28,000
Entry-Level
up arrow 4%

Skills That Affect Customer Service Assistant Salaries

Data Entry
up arrow 14%
National Average
$28,000

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 55 votes.

Gender

Female
80%
female alumni
 
Male
20%
male alumni

Years of Experience

Less than 1 year
7%
1-4 years
43%
5-9 years
26%
10-19 years
16%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 67% dental benefits Dental: 54%
vision benefits Vision: 40% employee benefits None: 31%
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