Customer Service Assistant Salary
The average wage for a Customer Service Assistant is $12.03 per hour. People in this job generally don't have more than 20 years' experience. The skills that increase pay for this job the most are Microsoft Office, Microsoft Excel, and Insurance.
|Salary||$23,367 - $45,860|
|Bonus||$9.79 - $3,091|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$18,139 - $39,402|
|Hourly Rate||$8.46 - $17.47|
|Overtime||$10.48 - $25.92|
|Bonus||$9.79 - $3,091|
|Total Pay (||$18,139 - $39,402|
Job Description for Customer Service Assistant
Customer service assistants are responsible for completing customer service tasks and assisting with other administrative duties as required. They interact with customers and work to resolve their inquiries. Additionally, these assistants must help create and maintain business relationships with individuals inside and outside their organization to increase customer satisfaction. Customer service assistants must follow strict company rules and strive to reach objectives set by supervisors. Some of the assistant's other principal duties include reviewing discrepancies, filing documentation, and keeping records of customer transactions. They also respond to customer correspondence and create reports.Read More...
Customer service assistants generally work in a store and/or sales environment with regular interaction with customers. They report to the service team leader in their organization. They must work effectively in a team setting to reach company goals and work effectively independently as well. They also must regularly demonstrate excellent time management skills, be able to meet daily productivity goals, and be detail oriented. In addition, they must possess advanced communication skills to build relationships with customers and explain product or services details. They must be able to quickly adapt to changing situations, as well as take part in training sessions to be a more effective customer service assistant.
Generally, no postsecondary degree is needed for this position, but a high school diploma or equivalent may be required. Previous customer service experience may be preferred.
Customer Service Assistant Tasks
- Completes transactions, records of complaints and actions taken, comments using internal PC systems.
- Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
- Documents details of telephone conversation and actions taken .
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Pay by Experience Level for Customer Service Assistant
Pay by Experience for a Customer Service Assistant has a positive trend. An entry-level Customer Service Assistant with less than 5 years of experience can expect to earn an average total compensation of $25,000 based on 224 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Assistant with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $27,000 based on 79 salaries. An experienced Customer Service Assistant which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $28,000 based on 55 salaries. A Customer Service Assistant with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $32,000 based on 20 salaries.
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