Customer Service Assistant Salary

The average wage for a Customer Service Assistant is $12.03 per hour. People in this job generally don't have more than 20 years' experience. The skills that increase pay for this job the most are Microsoft Office, Microsoft Excel, and Insurance.

$23,553 - $48,860
$24K
$34K
$49K
MEDIAN: $33,532
10%
50%
90%

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$8.54 - $17.32
$8
$12
$17
MEDIAN: $12.18
10%
50%
90%

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$0$48K
Salary $23,553 - $48,860
Bonus $9.79 - $5,106
Profit Sharing $160.00
Commission $3,056
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,257 - $39,754
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 47
Hourly Data $0$25
Hourly Rate $8.54 - $17.32
Hourly Tips $0.36
Overtime $10.03 - $25.50
Annual Data $0$39K
Bonus $9.79 - $5,106
Commission $3,056
Profit Sharing $160.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,257 - $39,754
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 265

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Service Assistant

Customer service assistants are responsible for completing customer service tasks and assisting with other administrative duties as required. They interact with customers and work to resolve their inquiries. Additionally, these assistants must help create and maintain business relationships with individuals inside and outside their organization to increase customer satisfaction. Customer service assistants must follow strict company rules and strive to reach objectives set by supervisors. Some of the assistant's other principal duties include reviewing discrepancies, filing documentation, and keeping records of customer transactions. They also respond to customer correspondence and create reports.

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Customer Service Assistant Tasks

  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Documents details of telephone conversation and actions taken .

Common Career Paths for Customer Service Assistant


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Customer Service Assistant Job Listings

Popular Employer Salaries for Customer Service Assistant

Popular Skills for Customer Service Assistant

Pay by Experience Level for Customer Service Assistant

Pay by Experience for a Customer Service Assistant has a positive trend. An entry-level Customer Service Assistant with less than 5 years of experience can expect to earn an average total compensation of $25,000 based on 224 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Assistant with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $27,000 based on 79 salaries. An experienced Customer Service Assistant which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $28,000 based on 55 salaries. A Customer Service Assistant with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $32,000 based on 20 salaries.

Customer Service Assistant Reviews

Q: What is it like working as a Customer Service Assistant?

Customer Service Assistant in Bakersfield:
"Great WorkPlace."
Pros: The people I work with are amazing team.
Cons: Lack of hours because of lack of another full time position.

Customer Service Assistant in North Houston:
"Good Job."
Pros: Opportunities for growth.
Cons: The pay.

Customer Service Assistant in Mobile:
"Extremely demanding position."
Pros: Job security. Hands on education and experience. Ability to work independently.
Cons: More responsibilities than you can effectively manage in a normal work week. High pressure environment. Limited opportunity for advancement without relocation.

Related Job Salaries

Key Stats for Customer Service Assistant

Gender

Female
77 %
Male
23 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 46 votes.
Less than 1 year
11%
1-4 years
48%
5-9 years
20%
10-19 years
15%
20 years or more
6%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Assistant Salaries

▲19%

▲5%

▲1%

National Average
$27,000

▼5%

Skills That Affect Customer Service Assistant Salaries

Microsoft Office
▲42%

Microsoft Excel
▲42%

Insurance
▲20%

Oral / Verbal Communication
▲8%

▲5%

National Average
$27,000

Filing
▼1%

Organizing
▼1%


Cash Handling
▼4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 46 votes.

Gender

Female
77 %
Male
23 %

Years of Experience

Less than 1 year
11%
1-4 years
48%
5-9 years
20%
10-19 years
15%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 60%
dental benefits
Dental: 48%
vision benefits
Vision: 36%
no benefits
None: 36%
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