Customer Service Associate Salary (United States)

A Customer Service Associate earns an average wage of $10.55 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career. The skills that increase pay for this job the most are Operations Management, Call Center, Customer Relationship Management (CRM), Data Entry, and Phone Support.
Customer Service Associate Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$24,274 - $49,453
(Median)
24K
29K
35K
40K
49K
MEDIAN: $34,699
10%
25%
50%
75%
90%
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Customer Service Associate Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.02 - $15.40
(Median)
8
11
13
15
MEDIAN: $10
10%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$24,274 - $49,453  
   
Bonus
$0.00 - $2,071  
Profit Sharing
$152.05 - $5,918  
Commission
$76.60 - $4,894  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,055 - $38,511  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 1,716
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$8$16$24
Hourly Rate
$8.02 - $15.40  
   
Hourly Tips
$0.00 - $5.82  
Overtime
$10.32 - $24.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Bonus
$0.00 - $2,071  
   
Commission
$76.60 - $4,894  
Profit Sharing
$152.05 - $5,918  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,055 - $38,511  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 1,716
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Job Description for Customer Service Associate

Customer service associates have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion. Often, customer service associates need to sit for long periods at a time, and they must be able to speak on the phone for long periods of time. Other duties required of customer service associates might include to word processing, data entry and other light office duties such as copying and filing. Customer service associates should possess a friendly upbeat personality, and they should be motivated, passionate, and love working with people.
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Customer Service Associate Tasks
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Common Career Paths for Customer Service Associate

Customer Service Associate Job Listings

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Popular Employer Salaries for Customer Service Associate

Popular Skills for Customer Service Associate

Pay by Experience Level for Customer Service Associate

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

San Francisco
up arrow 56%
Boston
up arrow 50%
up arrow 38%
Chicago
up arrow 27%
Phoenix
up arrow 25%
Los Angeles
up arrow 25%
Philadelphia
up arrow 23%
Tampa
up arrow 18%
Austin
up arrow 12%
Charlotte
up arrow 11%
Dallas
up arrow 6%
Houston
up arrow 5%
National Average
$24,000
Atlanta
up arrow 5%
Indianapolis
up arrow 8%
San Antonio
up arrow 12%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Customer Service Associate Salaries

National Average
$24,000

Skills That Affect Customer Service Associate Salaries

Operations Management
up arrow 43%
Call Center
up arrow 30%
Customer Relationship Management (CRM)
up arrow 16%
Organizing
up arrow 7%
Customer Relations
up arrow 2%
Product Support
up arrow 1%
National Average
$24,000
Customer Service
up arrow 1%
up arrow 7%
Oral / Verbal Communication
up arrow 8%
Retail
up arrow 13%
Cashier
up arrow 16%

Job Satisfaction

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Highly satisfied
Rated 4 out of 5 based on 366 votes.

Gender

Female
63%
female alumni
 
Male
37%
male alumni

Years of Experience

Less than 1 year
7%
1-4 years
43%
5-9 years
26%
10-19 years
16%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 58% dental benefits Dental: 50%
vision benefits Vision: 40% employee benefits None: 39%
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