Customer Service Associate Salary

A Customer Service Associate earns an average wage of $10.54 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career. The skills that increase pay for this job the most are Call Center, Customer Relationship Management (CRM), Operations Management, and Microsoft Office.

$24,236 - $49,893
(Median)
$24K
$35K
$50K
MEDIAN: $35,130
10%
50%
90%

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$8.14 - $15.21
(Median)
$8
$11
$15
MEDIAN: $10
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$24,236 - $49,893  
   
Bonus
$0.00 - $3,030  
Profit Sharing
$65.89 - $2,959  
Commission
$195.74 - $4,085  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,232 - $38,052  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 596
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$8.14 - $15.21  
   
Hourly Tips
$0.13 - $4.12  
Overtime
$11.46 - $25.37  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $3,030  
   
Commission
$195.74 - $4,085  
Profit Sharing
$65.89 - $2,959  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,232 - $38,052  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 2,964
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Job Description for Customer Service Associate

Customer service associates have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion. Often, customer service associates need to sit for long periods at a time, and they must be able to speak on the phone for long periods of time. Other duties required of customer service associates might include to word processing, data entry and other light office duties such as copying and filing. Customer service associates should possess a friendly upbeat personality, and they should be motivated, passionate, and love working with people.

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Customer Service Associate Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Common Career Paths for Customer Service Associate


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Associate

Popular Skills for Customer Service Associate

Pay by Experience Level for Customer Service Associate

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $23,563

Larger city markers indicate a job is popular in that location.

Customer Service Associate Reviews

What is it like working as a Customer Service Associate?

Customer Service Associate in Portland:
"Different. People must have good people skills."
Pros: Get to meet new people and have the opportunity to help people. You may also enjoy working with some people in food service and gain knowledge of what to do in a kitchen while helping others.
Cons: Low pay. No respect from both customers and employers. The hours are terrible as well as the demand.

Customer Service Associate in New York:
"Work Environment Summary."
Pros: Working with a purpose and being able to assist and go above and beyond to help a customer.
Cons: Company Politics, lack of accountability and responsibility, and very toxic work environment.

Related Job Salaries

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Find Out Exactly What You Should Be Paid

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Experience Affects Customer Service Associate Salaries




National Average
$24,000


Skills That Affect Customer Service Associate Salaries

Call Center
up arrow 33%

Customer Relationship Management (CRM)
up arrow 27%

Operations Management
up arrow 21%

Microsoft Office
up arrow 18%



Customer Relations
0%

Problem Solving
0%

National Average
$24,000

Customer Service
up arrow 2%

up arrow 7%

Oral / Verbal Communication
up arrow 8%


Food Preparation
up arrow 17%

Retail
up arrow 21%

Cleaning
up arrow 22%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 506 votes.

Gender

Female
65 %
Male
35 %

Years of Experience

Less than 1 year
8%
1-4 years
45%
5-9 years
22%
10-19 years
17%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 56%
dental benefits
Dental: 47%
medical benefits
Vision: 40%
dental benefits
None: 40%
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