Customer Service Associate Salary (United States)

A Customer Service Associate earns an average wage of $10.55 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career. The skills that increase pay for this job the most are Customer Relationship Management (CRM), Data Entry, and Phone Support.
Customer Service Associate Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$24,296 - $49,150
(Median)
24K
29K
35K
40K
49K
MEDIAN: $34,636
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px
Customer Service Associate Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.04 - $15.36
(Median)
8
11
13
15
MEDIAN: $10
10%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$24,296 - $49,150  
   
Bonus
$0.00 - $2,470  
Profit Sharing
$152.05 - $5,918  
Commission
$98.99 - $4,932  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,113 - $38,702  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 368
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$8.04 - $15.36  
   
Hourly Tips
$0.00 - $5.82  
Overtime
$10.14 - $24.22  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,470  
   
Commission
$98.99 - $4,932  
Profit Sharing
$152.05 - $5,918  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,113 - $38,702  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 1,524
Is Customer Service Associate your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:

Job Description for Customer Service Associate

Customer service associates have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion. Often, customer service associates need to sit for long periods at a time, and they must be able to speak on the phone for long periods of time. Other duties required of customer service associates might include to word processing, data entry and other light office duties such as copying and filing. Customer service associates should possess a friendly upbeat personality, and they should be motivated, passionate, and love working with people.
Read More...
Customer Service Associate Tasks
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Common Career Paths for Customer Service Associate

Add this chart to your site:   640px 640px    300px 300px   Copy and paste this HTML:

Customer Service Associate Job Listings

Search for more jobs:
job title / company
location

Popular Employer Salaries for Customer Service Associate

Popular Skills for Customer Service Associate

Pay by Experience Level for Customer Service Associate

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

San Francisco
up arrow 59%
Boston
up arrow 51%
up arrow 46%
Seattle
up arrow 35%
Chicago
up arrow 26%
Phoenix
up arrow 24%
Los Angeles
up arrow 21%
Philadelphia
up arrow 18%
Tampa
up arrow 18%
Charlotte
up arrow 10%
Houston
up arrow 7%
Dallas
up arrow 5%
National Average
$24,000
Atlanta
up arrow 6%
Indianapolis
up arrow 9%
San Antonio
up arrow 12%
Larger circles over a city indicate a job is popular in that location.

Customer Service Associate Reviews

What is it like working as a Customer Service Associate at JCPenney?
Customer Service Associate in Bangor:
"One Of The Best Retail Places I've Worked."
Pros: The company treats everyone with respect and will work with you for days off. Fair pay for my experience, full time available even under ObamaCare, most associates who are available can get 40 hours and even overtime. Lots of company programs to reward you for a job well done.
Cons: It's customer based so days can be hectic and longer than expected if the store is a mess. Must work nights (2 a week) and weekends. You pay must work over 30 hours per week to be eligible for many benefits and you pay for them still.

Related Job Salaries

Experience Affects Customer Service Associate Salaries

National Average
$24,000

Skills That Affect Customer Service Associate Salaries

Customer Relationship Management (CRM)
up arrow 20%
Organizing
up arrow 6%
Customer Relations
up arrow 2%
Product Support
0%
National Average
$24,000
Customer Service
up arrow 1%
up arrow 7%
Oral / Verbal Communication
up arrow 9%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 399 votes.

Gender

Female
63%
female alumni
 
Male
37%
male alumni

Years of Experience

Less than 1 year
7%
1-4 years
43%
5-9 years
25%
10-19 years
17%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 59% dental benefits Dental: 50%
vision benefits Vision: 41% employee benefits None: 38%
Find Out Exactly What You Should Be Paid
Job Title:
Years in Field/Career:
Location:
United States (change)
- OR -