A Customer Service Associate earns an average wage of $10.51 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career. The skills that increase pay for this job the most are Data Entry and Phone Support.
Customer Service Associate Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$24,322 - $48,908
(Median)
24K
29K
35K
40K
49K
MEDIAN: $34,632
10%
25%
50%
75%
90%
Add this chart to your site
Customer Service Associate Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$7.99 - $15.30
(Median)
8
11
13
15
MEDIAN: $10
10%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$24,322 - $48,908  
   
Bonus
$0.00 - $1,993  
Profit Sharing
$289.06 - $3,710  
Commission
$75.00 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,005 - $37,821  
PayScale
Country: United States | Currency: USD | Updated: 19 Apr 2014 | Individuals Reporting: 1,483
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$8$16$24
Hourly Rate
$7.99 - $15.30  
   
Hourly Tips
$0.02 - $2.87  
Overtime
$10.52 - $23.44  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Bonus
$0.00 - $1,993  
   
Commission
$75.00 - $5,000  
Profit Sharing
$289.06 - $3,710  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,005 - $37,821  
PayScale
Country: United States | Currency: USD | Updated: 19 Apr 2014 | Individuals Reporting: 1,483
Is Customer Service Associate your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:

Customer Service Associate Job Listings

Search for more jobs:
job title / company
location
Popular Employer Salaries for Customer Service Associate
Job Description for Customer Service Associate
Customer service associates have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion. Often, customer service associates need to sit for long periods at a time, and they must be able to speak on the phone for long periods of time. Other duties required of customer service associates might include to word processing, data entry and other light office duties such as copying and filing. Customer service associates should possess a friendly upbeat personality, and they should be motivated, passionate, and love working with people.
Read More...
Customer Service Associate Tasks
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
Popular Skills for Customer Service Associate
Pay by Experience Level for Customer Service Associate
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
San Francisco
up arrow 54%
Boston
up arrow 50%
Los Angeles
up arrow 46%
New York
up arrow 43%
Chicago
up arrow 28%
Dallas
up arrow 27%
Phoenix
up arrow 25%
Tampa
up arrow 25%
Charlotte
up arrow 23%
Philadelphia
up arrow 22%
Houston
up arrow 6%
Honolulu
up arrow 1%
National Average
$24,000
Cincinnati
up arrow 4%
Atlanta
up arrow 5%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Customer Service Associate Salaries

National Average
$24,000

Skills That Affect Customer Service Associate Salaries

Customer Relations
0%
National Average
$24,000
Customer Service
up arrow 1%
up arrow 6%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 346 votes.
Gender
Female
62%
female alumni
 
Male
38%
male alumni
Years of Experience
Less than 1 year
6%
1-4 years
44%
5-9 years
26%
10-19 years
16%
20 years or more
8%
Common Health Benefits
medical benefits Medical: 58% dental benefits Dental: 50%
vision benefits Vision: 41% employee benefits None: 38%
Find Out Exactly What You Should Be Paid
Job Title:
Years in Field/Career:
Location:
United States (change)
- OR -