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Customer Service Associate Salary

A Customer Service Associate earns an average wage of $10.59 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career. The skills that increase pay for this job the most are Claim Handling, Microsoft Office, Customer Relationship Management (CRM), and Data Entry.

$24,320 - $49,605
(Median)
$24K
$35K
$50K
MEDIAN: $34,884
10%
50%
90%

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$8.10 - $15.29
(Median)
$8
$11
$15
MEDIAN: $10
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$24,320 - $49,605  
   
Bonus
$0.00 - $2,947  
Profit Sharing
$115.00 - $3,300  
Commission
$10.07 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,187 - $38,473  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 487
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$8.10 - $15.29  
   
Hourly Tips
$0.00 - $5.07  
Overtime
$9.87 - $25.19  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,947  
   
Commission
$10.07 - $4,966  
Profit Sharing
$115.00 - $3,300  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,187 - $38,473  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 2,222

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Job Description for Customer Service Associate

Customer service associates have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion. Often, customer service associates need to sit for long periods at a time, and they must be able to speak on the phone for long periods of time. Other duties required of customer service associates might include to word processing, data entry and other light office duties such as copying and filing. Customer service associates should possess a friendly upbeat personality, and they should be motivated, passionate, and love working with people.

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Customer Service Associate Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Common Career Paths for Customer Service Associate


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Associate

Popular Skills for Customer Service Associate

Pay by Experience Level for Customer Service Associate

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Customer Service Associate Reviews

What is it like working as a Customer Service Associate?

Customer Service Associate in New York:
"Work Environment Summary."
Pros: Working with a purpose and being able to assist and go above and beyond to help a customer.
Cons: Company Politics, lack of accountability and responsibility, and very toxic work environment.

Related Job Salaries

United States (change)

Experience Affects Customer Service Associate Salaries




National Average
$24,000


Skills That Affect Customer Service Associate Salaries

Claim Handling
up arrow 43%

Microsoft Office
up arrow 28%

Customer Relationship Management (CRM)
up arrow 26%



Customer Relations
up arrow 1%

National Average
$24,000

Customer Service
up arrow 2%

Organizing
up arrow 5%

up arrow 7%

Oral / Verbal Communication
up arrow 11%

Inventory Control
up arrow 12%


Retail
up arrow 19%

Food Preparation
up arrow 19%

Cleaning
up arrow 24%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 472 votes.

Gender

Female
64 %
Male
36 %

Years of Experience

Less than 1 year
7%
1-4 years
43%
5-9 years
24%
10-19 years
17%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 58% dental benefits Dental: 49%
vision benefits Vision: 41% employee benefits None: 39%
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