Customer Service Associate at JCPenney Salary

A Customer Service Associate at JCPenney earns an average wage of $10.08 per hour. Most people with this job move on to other positions after 10 years in this career.

$7.65 - $13.70
$7
$10
$14
MEDIAN: $10.08
10%
50%
90%

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National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$5$10$15
Hourly Rate
$7.65 - $13.70  
   
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10K$20K$30K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$15,917 - $28,500  
   
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 12

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JCPenney Reviews

Q: What is it like working as a Customer Service Associate at JCPenney?

Customer Service Associate in Bangor:
"One Of The Best Retail Places I've Worked."
Pros: The company treats everyone with respect and will work with you for days off. Fair pay for my experience, full time available even under ObamaCare, most associates who are available can get 40 hours and even overtime. Lots of company programs to reward you for a job well done.
Cons: It's customer based so days can be hectic and longer than expected if the store is a mess. Must work nights (2 a week) and weekends. You pay must work over 30 hours per week to be eligible for many benefits and you pay for them still.

Key Stats for Customer Service Associate

Gender

Female
67 %
Male
33 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
25%
1-4 years
33%
5-9 years
33%
20 years or more
8%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Associate Salaries

National Average
$21,000

Mid-Career
▼6%

▼14%

Skills That Affect Customer Service Associate Salaries

Cash Handling
▲1%

Sales
▼0%

Customer Relations
▼0%

National Average
$21,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
25%
1-4 years
33%
5-9 years
33%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 18%
dental benefits
Dental: 27%
vision benefits
Vision: 27%
no benefits
None: 73%