Customer Service Cashier Salary
Median pay for Customer Service Cashiers in the United States lies in the neighborhood of $9.98 per hour. Lower pay rates hover around $8.07 per hour, and the higher rates verge on $12.89. This group's pay is mainly influenced by the particular firm, followed by geography and tenure. Most workers in this position report moderate levels of job satisfaction. Among survey respondents, women are more common than men; 88 percent of Customer Service Cashiers are female. Some workers in this field — a little over a half — are not awarded benefits. Medical coverage is reported by about two-fifths and dental plans are enjoyed by approximately one-third. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
|Bonus||$5.14 - $1,184|
|Commission||$0.00 - $6,001|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$16,885 - $28,010|
|Hourly Rate||$8.07 - $12.89|
|Hourly Tips||$0.00 - $1.77|
|Overtime||$7.80 - $18.87|
|Bonus||$5.14 - $1,184|
|Commission||$0.00 - $6,001|
|Total Pay (||$16,885 - $28,010|
Job Description for Customer Service Cashier
A customer service cashier typically shares some of the tasks of a regular cashier in a retail environment, but also has added responsibilities related to customer service. They must be good listeners, polite, patient, and not argumentative.Read More...
In addition to knowing how to accurately and efficiently operate cash registers and handle sales transactions, a customer service cashier also normally processes returns and refunds for the store in line with store policies and procedures. In many retail settings, the customer service cashiers may also be asked to process and act as contact person for any layaway programs. If the business has some sort of frequent customer club or discount card program, the customer service cashier is normally in charge of helping to facilitate new member applications. They may be required to do some basic data entry related to these programs.
Finally, in most situations, the customer service cashier is given a supervisory role over the regular retail cashiers, acting as an intermediary between these employees and management. They may be needed to help process voided transactions or to answer questions the cashiers may have on pricing or sales promotions and the correct process by which these transactions are entered into the register or point of service (POS) system. As such, the customer service job requires a high degree of continuing knowledge of the business and its procedures and sales.
Customer Service Cashier Tasks
- Accept customer payment, and answer questions about billing.
- Organize and clean cashier area.
- Collect customer information and enter it into the appropriate repository.
- Answer questions, provide information, and resolve complaints.
Common Career Paths for Customer Service Cashier
Customer Service Cashiers who transition into a Registered Nurse role may receive large pay increases as the latter position pays an average $56K per year. As Customer Service Cashiers progress in their field, many go on to become Cashiers. In fact, this transition is more common than anything else, and median pay for the role is $18K. Another common career choice for Customer Service Cashiers is to move into a Customer Service Representative role — this promotion usually pays $29K.
Customer Service Cashier Job Listings
Popular Employer Salaries for Customer Service Cashier
Many Customer Service Cashiers can be found at Wal-Mart Stores, Inc, Lowe's Home Improvement Inc., Bed Bath & Beyond Inc, Wegmans Food Markets, and The Home Depot Inc., firms that are at the top of the field. Pay for Customer Service Cashiers is best at Lowe's Home Improvement Inc., which offers a median salary of $23K. However, the highest reported salaries don't seem to be much higher than the lowest ones; the pay range here runs from $17K to $25K. Also paying near the top of the field are The Kroger Company at $23K, Wal-Mart Stores, Inc at $22K, and The Home Depot Inc., where Customer Service Cashiers annually earn $22K.
Also sliding in at the lower end of the scale are McDonald's Corporation ($18K), Speedway SuperAmerica LLC ($18K), and Wegmans Food Markets ($19K).
Popular Skills for Customer Service Cashier
Survey results suggest that Customer Service Cashiers use a fairly large toolkit of professional skills. Most notably, skills in Cashier, Phone Support, Customer Relations, and Cash Handling are correlated to pay that is above average. Skills that seem to negatively impact pay include Sales. For most people, competency in Cash Handling indicates knowledge of Customer Relations.
Pay by Experience Level for Customer Service Cashier
Pay by Experience for a Customer Service Cashier has a positive trend. An entry-level Customer Service Cashier with less than 5 years of experience can expect to earn an average total compensation of $19,000 based on 249 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Cashier with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $21,000 based on 123 salaries. An experienced Customer Service Cashier which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $21,000 based on 118 salaries. A Customer Service Cashier with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $23,000 based on 32 salaries.
Pay Difference by Location
Houston is home to an above-average pay rate for Customer Service Cashiers, 5 percent higher than the national average. In Orlando, salaries are 14 percent below the national average and represent the lowest-paying market. New York and Atlanta are a couple other places where companies are known to pay below the median — salaries are 11 percent lower and 8 percent lower, respectively.
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