Customer Service Cashier Salary
The average Customer Service Cashier in the United States can expect to rake in roughly $9.66 per hour. Pay ranges from $7.91 per hour on the low end to $12.57 on the high end. The specific employer is the main element affecting pay for this group — geography and years of experience are driving factors as well. While some workers in this profession — the larger part — do not have any health coverage, over a third do receive medical benefits and just under a third have dental insurance. Female Customer Service Cashiers far outnumber their male contemporaries among survey respondents. Most workers in this position report moderate levels of job satisfaction. The numbers in this rundown were provided by PayScale's salary survey participants.
Job Description for Customer Service Cashier
A customer service cashier typically shares some of the tasks of a regular cashier in a retail environment, but also has added responsibilities related to customer service. They must be good listeners, polite, patient, and not argumentative.Read More...
In addition to knowing how to accurately and efficiently operate cash registers and handle sales transactions, a customer service cashier also normally processes returns and refunds for the store in line with store policies and procedures. In many retail settings, the customer service cashiers may also be asked to process and act as contact person for any layaway programs. If the business has some sort of frequent customer club or discount card program, the customer service cashier is normally in charge of helping to facilitate new member applications. They may be required to do some basic data entry related to these programs.
Finally, in most situations, the customer service cashier is given a supervisory role over the regular retail cashiers, acting as an intermediary between these employees and management. They may be needed to help process voided transactions or to answer questions the cashiers may have on pricing or sales promotions and the correct process by which these transactions are entered into the register or point of service (POS) system. As such, the customer service job requires a high degree of continuing knowledge of the business and its procedures and sales.
Customer Service Cashier Tasks
- Accept customer payment, and answer questions about billing.
- Organize and clean cashier area.
- Collect customer information and enter it into the appropriate repository.
- Answer questions, provide information, and resolve complaints.
Common Career Paths for Customer Service Cashier
Customer Service Cashiers may progress into high-paying roles like Registered Nurse, where median compensation is $56K annually. Becoming a Cashier is, more often than not, the most common role that Customer Service Cashiers move into when they're ready for the next step in their career. A median salary for a Cashier is $18K. Another frequent advance is for Customer Service Cashiers to assume a Customer Service Representative role; in this role, workers often take home $29K.
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Popular Employer Salaries for Customer Service Cashier
Wal-Mart Stores, Inc, Bed Bath & Beyond Inc, Lowe's Home Improvement Inc., The Kroger Company, and The Home Depot Inc. are all popular places to work. Although the highest salaries can be found at Lowe's Home Improvement Inc. where median pay is $23K, there is little variation in compensation; paychecks are spread only between $17K and $25K. Customer Service Cashiers can also look forward to large paychecks at Wal-Mart Stores, Inc ($23K), Lowe's Companies, Inc ($22K), and Bed Bath & Beyond Inc ($21K).
Also approaching the lower end are McDonald's Corporation at $18K, Speedway SuperAmerica LLC at $18K, and Wegmans Food Markets at $19K.
Popular Skills for Customer Service Cashier
Customer Service Cashiers generally report applying a varied skill set to their work. Most notably, skills in Cashier, Phone Support, Customer Relations, and Cleaning are correlated to pay that is above average. Those educated in Cash Handling tend to be well versed in Customer Relations.
Pay by Experience Level for Customer Service Cashier
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Customer Service Cashiers, experience does not seem to be a major factor in determining pay. Salaries for the relatively untried average out to around $19K, but survey participants with five to 10 years of experience earn a significantly higher median of $21K. Customer Service Cashiers with one to two decades of relevant experience report an average salary of approximately $21K. After two decades in the workforce, the average Customer Service Cashier generally earns more than ever; median pay for this group is estimated at $23K.
Pay Difference by Location
For Customer Service Cashiers, working in the bustling city of Houston has its advantages, including an above-average pay rate. Customer Service Cashiers will also find cushy salaries in Miami (+2 percent) and Las Vegas (+2 percent). Orlando is the lowest-paying area, 11 percent south of the national average. Two other places where employers offer below-median salaries are New York (9 percent less) and Dallas (5 percent less).
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