Customer Service Cashier Salary
Customer Service Cashiers in the United States take home an average $9.55 per hour. Pay ranges from $7.90 per hour on the low end to $12.31 on the high end. The company is the main element affecting pay for this group — geography and tenure are driving factors as well. Health benefits are not enjoyed by everyone in this line of work, and more than half lack any coverage at all. Medical benefits are reported by over a third and dental coverage is claimed by just under a third. Most Customer Service Cashiers are fairly content with their jobs, and work satisfaction falls in line with the national average. Female Customer Service Cashiers far outnumber their male contemporaries among survey respondents. The data for this synopsis comes from respondents who took the PayScale salary survey.
Job Description for Customer Service Cashier
A customer service cashier typically shares some of the tasks of a regular cashier in a retail environment, but also has added responsibilities related to customer service. They must be good listeners, polite, patient, and not argumentative.Read More...
In addition to knowing how to accurately and efficiently operate cash registers and handle sales transactions, a customer service cashier also normally processes returns and refunds for the store in line with store policies and procedures. In many retail settings, the customer service cashiers may also be asked to process and act as contact person for any layaway programs. If the business has some sort of frequent customer club or discount card program, the customer service cashier is normally in charge of helping to facilitate new member applications. They may be required to do some basic data entry related to these programs.
Finally, in most situations, the customer service cashier is given a supervisory role over the regular retail cashiers, acting as an intermediary between these employees and management. They may be needed to help process voided transactions or to answer questions the cashiers may have on pricing or sales promotions and the correct process by which these transactions are entered into the register or point of service (POS) system. As such, the customer service job requires a high degree of continuing knowledge of the business and its procedures and sales.
Customer Service Cashier Tasks
- Accept customer payment, and answer questions about billing.
- Organize and clean cashier area.
- Collect customer information and enter it into the appropriate repository.
- Answer questions, provide information, and resolve complaints.
Common Career Paths for Customer Service Cashier
Customer Service Cashiers may progress into high-paying roles like Registered Nurse, where median compensation is $56K annually. The most common career progression for Customer Service Cashiers leads to becoming a Cashier, where pay is typically $18K. However, many Customer Service Cashiers also opt to become Customer Service Representatives, a position that pays $29K on average.
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Popular Employer Salaries for Customer Service Cashier
Wal-Mart Stores, Inc, Lowe's Home Improvement Inc., The Kroger Company, Bed Bath & Beyond Inc, and The Home Depot Inc. are leaders in the field that employ a large number of Customer Service Cashiers. Lowe's Home Improvement Inc. pays the most with a median salary of $23K, though there is little variation overall ($17K to $25K). Other leaders in compensation levels are Wal-Mart Stores, Inc at $23K, Lowe's Companies, Inc at $22K, and Bed Bath & Beyond Inc, where Customer Service Cashiers annually earn $21K.
McDonald's Corporation, Speedway SuperAmerica LLC, and Wegmans Food Markets are a few other employers known for handing out relatively lightweight salaries ($18K, $18K, and $19K respectively).
Popular Skills for Customer Service Cashier
Survey results show that Customer Service Cashiers use a fair number of skills. Most notably, skills in Cashier, Phone Support, Cleaning, and Customer Relations are correlated to pay that is above average. Most people who know Cash Handling also know Customer Relations.
Pay by Experience Level for Customer Service Cashier
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Customer Service Cashiers, more experience in the field does not usually mean bigger paychecks. Relatively untried employees who have less than five years' experience have a median salary of $19K. Those who have been around for five to 10 years can expect to take home more — $21K on average. After working for 10 to 20 years, Customer Service Cashiers make a median salary of $21K. Veterans who have worked for more than two decades do tend to make the most in the end; the median pay for this group is $23K.
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