Customer Service Clerk Salary
A Customer Service Clerk earns an average wage of $10.09 per hour. Most people with this job move on to other positions after 20 years in this career.
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$17,555 - $37,380|
|Hourly Rate||$8.39 - $15.79|
|Overtime||$12.58 - $27.75|
|Total Pay (||$17,555 - $37,380|
Job Description for Customer Service Clerk
Customer service clerks work primarily in retail environments and work face-to-face with customers, while in some cases they communicate with customers via the phone or internet. These clerks are generally responsible for greeting customers as they enter the premises and offering services as they enter or leave. There may be sales goals to be met in this position, and commission may be offered based on sales made.Read More...
Customer service clerks must be familiar with the products offered to best serve customers' needs, and some customers may require assistance in choosing products, so it's beneficial to help these customers find solutions. Strong communication skills are necessary in this position, as they may be responsible for resolving customers' concerns in-person or over the phone. Cashiering duties may also be necessary, and hours can vary in this position, as many jobs require late nights, early mornings, or weekend hours. These clerks may also arrange merchandise, stock items, and ensure that the area is clean and presentable at all times.
Customer service clerks should be skilled in data entry, electronic communication, and other computer functions, and a high school diploma is usually required for this position. Many entry-level positions are available. (Copyright 2017 PayScale.com)
Customer Service Clerk Tasks
- Provide highest-quality customer service to guests, offering a favorable impression of the business as a whole.
- Perform other duties as assigned, such as operating a cash register, performing product returns, processing customer special requests, etc.
- Adhere to all workplace and federal safety standards and regulations.
- Greet customers, answer questions, assist with locating merchandise, provide knowledgeable advice, and otherwise enhance the customer experience.
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Pay by Experience Level for Customer Service Clerk
Pay by Experience for a Customer Service Clerk has a positive trend. An entry-level Customer Service Clerk with less than 5 years of experience can expect to earn an average total compensation of $20,000 based on 80 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Clerk with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $23,000 based on 33 salaries. An experienced Customer Service Clerk which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $29,000 based on 24 salaries. A Customer Service Clerk with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $30,000 based on 7 salaries.
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