Customer service clerks work primarily in retail environments and work face-to-face with customers, while in some cases they communicate with customers via the phone or internet. These clerks are generally responsible for greeting customers as they enter the premises and offering services as they enter or leave. There may be sales goals to be met in this position, and commission may be offered based on sales made.
Customer service clerks must be familiar with the products offered to best serve customers' needs, and some customers may require assistance in choosing products, so it's beneficial to help these customers find solutions. Strong communication skills are necessary in this position, as they may be responsible for resolving customers' concerns in-person or over the phone. Cashiering duties may also be necessary, and hours can vary in this position, as many jobs require late nights, early mornings, or weekend hours. These clerks may also arrange merchandise, stock items, and ensure that the area is clean and presentable at all times.
Customer service clerks should be skilled in data entry, electronic communication, and other computer functions, and a high school diploma is usually required for this position. Many entry-level positions are available.
Customer Service Clerk Tasks
Provide highest-quality customer service to guests, offering a favorable impression of the business as a whole.
Perform other duties as assigned, such as operating a cash register, performing product returns, processing customer special requests, etc.
Adhere to all workplace and federal safety standards and regulations.
Greet customers, answer questions, assist with locating merchandise, provide knowledgeable advice, and otherwise enhance the customer experience.