Customer Service Coordinator Salary

Customer Service Coordinators in the United States take home an average $14.78 per hour. Cash earnings for Customer Service Coordinators — which occasionally include more than $4K from bonuses and more than $26K from profit sharing — stretch from around $23K to approximately $50K. While the particular city and experience level impact pay for this group, the specific employer is the most influential factor. Job satisfaction is reported as high by the vast majority of workers. Unfortunately, some people in this line of work are without benefits — nearly one-fifth lack coverage. On the flip side, a fair number have medical insurance and more than half receive dental plans. Female Customer Service Coordinators far outnumber their male contemporaries among survey respondents. This snapshot results from replies to PayScale's salary survey.

$29,709 - $54,081
(Median)
$30K
$39K
$54K
MEDIAN: $39,400
10%
50%
90%

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$10.06 - $20.27
(Median)
$10
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$29,709 - $54,081  
   
Bonus
$0.00 - $4,078  
Profit Sharing
$344.78 - $25,736  
Commission
$2,948 - $5,087  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,181 - $49,616  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 391
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.06 - $20.27  
   
Overtime
$13.97 - $31.08  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,078  
   
Commission
$2,948 - $5,087  
Profit Sharing
$344.78 - $25,736  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,181 - $49,616  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 509
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Job Description for Customer Service Coordinator

A customer service coordinator works to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services. The coordinator also works to alleviate customer complaints and processes customer orders for products and services. They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer. The customer service coordinator often communicates with the customer over the phone or through email. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns.

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Customer Service Coordinator Tasks

  • Documents details of telephone conversation and actions taken .
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.

Common Career Paths for Customer Service Coordinator


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As Customer Service Coordinators transition into upper-level roles such as Operations Manager, they may see a strong upturn in salary. Operations Managers earn $59K on average per year. It is quite typical for Customer Service Coordinators to transition into roles as Customer Service Managers or Customer Service Supervisors, where reported median earnings are $10K and $2K higher per year.

Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Coordinator


For Customer Service Coordinators, comfortable salaries can be found at Capital One Financial Corp; in fact, median earnings sit around $33K, the highest in the area.

The smallest paychecks can be found at TJ Maxx Inc — the median salary there is $20K; however, employees are subject to a wide range in pay, with salaries varying between $16K and $28K.

Popular Skills for Customer Service Coordinator


Customer Service Coordinators seem to wield many skills on the job. Most notably, skills in Customer Service Metrics, Customer Relationship Management, Scheduling, and Job Scheduling are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Data Entry. Those proficient in Customer Relations are, more often than not, also skilled in Phone Support.

Pay by Experience Level for Customer Service Coordinator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Customer Service Coordinators, extensive experience does not lead to significantly more money. Salaries of relatively inexperienced workers fall in the neighborhood of $33K, but folks who have racked up five to 10 years see a notably higher median of $36K. Customer Service Coordinators claiming one to two decades of experience make an estimated median of $38K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $40K on average.

Pay Difference by Location


Milwaukee is home to an above-average pay rate for Customer Service Coordinators, 28 percent higher than the national average. Customer Service Coordinators will also find cushy salaries in Washington (+20 percent), Chicago (+19 percent), Pittsburgh (+18 percent), and Houston (+9 percent). Those in the field find the lowest salaries in St. Louis, 6 percent below the national average. Workers in Seattle and Baltimore earn salaries that trail the national average for those in this profession (4 percent less and 3 percent less, respectively).

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Experience Affects Customer Service Coordinator Salaries




National Average
$35,000


Skills That Affect Customer Service Coordinator Salaries


Customer Relationship Management (CRM)
up arrow 3%

Microsoft Excel
up arrow 1%

Job Scheduling
up arrow 1%

Scheduling
up arrow 1%

Microsoft Office
0%

Training
0%

National Average
$35,000

Phone Support
up arrow 1%

Customer Service
up arrow 2%

Customer Relations
up arrow 2%

Data Entry
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 176 votes.

Gender

Female
84 %
Male
16 %

Years of Experience

Less than 1 year
3%
1-4 years
35%
5-9 years
24%
10-19 years
26%
20 years or more
12%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 64%
vision benefits Vision: 53% employee benefits None: 21%
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