Customer Service Coordinator Salary

An average Customer Service Coordinator in the United States can expect to take home roughly $15.63 per hour. Cash earnings for Customer Service Coordinators — including $5K in bonuses and $8K in profit sharing proceeds near the top of the pay scale — generally stretch from $25K to $52K depending on individual performance. The most important factor affecting compensation for this group is the company, followed by geography and tenure. Female Customer Service Coordinators make up most of the survey respondents at 78 percent. Job satisfaction is reported as high by the vast majority of workers. A strong majority report receiving medical coverage from their employers and the larger part collect dental insurance. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$31,129 - $58,527
$31K
$41K
$59K
MEDIAN: $41,030
10%
50%
90%

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$10.96 - $20.68
$11
$16
$21
MEDIAN: $15.63
10%
50%
90%

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$0$58K
Salary $31,129 - $58,527
Bonus $347.65 - $5,015
Profit Sharing $507 - $7,891
Commission $4,320
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,775 - $51,616
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 340
Hourly Data $0$35
Hourly Rate $10.96 - $20.68
Hourly Tips $1.25
Overtime $17.32 - $35.93
Annual Data $0$51K
Bonus $347.65 - $5,015
Commission $4,320
Profit Sharing $507 - $7,891
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,775 - $51,616
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 562

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Customer Service Coordinator

A customer service coordinator works to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services. The coordinator also works to alleviate customer complaints and processes customer orders for products and services. They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer. The customer service coordinator often communicates with the customer over the phone or through email. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns.

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Customer Service Coordinator Tasks

  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Documents details of telephone conversation and actions taken .

Common Career Paths for Customer Service Coordinator


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Customer Service Coordinators do not often transition into Operations Manager roles. The role averages $59K per year. A common career progression for a Customer Service Coordinator is to become a Customer Service Manager or a Customer Service Supervisor. Compared to Customer Service Coordinators, the first group earns $10K more on average, and the second group earns $1K more.

Customer Service Coordinator Job Listings

Popular Employer Salaries for Customer Service Coordinator


Customer Service Coordinators seeking a sizable paycheck can earn the most at Verizon Wireless, where the average salary comes to $50K.

Known for its small paychecks, TJ Maxx Inc actually ranks last in the field for salary, reporting a median income of $22K — less than half of the top paying company's rate.

Popular Skills for Customer Service Coordinator


Customer Service Coordinators seem to wield many skills on the job. Most notably, skills in Customer Service Metrics, Job Scheduling, Customer Relationship Management, and Customer Relations are correlated to pay that is above average. Skills that seem to negatively impact pay include Inside Sales. Most people familiar with Customer Relations also know Phone Support and Microsoft Office.

Pay by Experience Level for Customer Service Coordinator

Pay by Experience for a Customer Service Coordinator has a positive trend. An entry-level Customer Service Coordinator with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 431 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Coordinator with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $36,000 based on 301 salaries. An experienced Customer Service Coordinator which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $38,000 based on 230 salaries. A Customer Service Coordinator with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 79 salaries.

Pay Difference by Location

National Average: $36,214

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Customer Service Coordinators, Washington offers exceptional salaries, 28 percent above the national average. Customer Service Coordinators can also look forward to large paychecks in cities like Seattle (+14 percent), Houston (+13 percent), Pittsburgh (+13 percent), and New York (+11 percent). The smallest paychecks in the market, 11 percent south of the national average, can be found in Baltimore. Not at the bottom but still paying below the median are employers in Charlotte and Memphis (9 percent lower and 8 percent lower, respectively).

Customer Service Coordinator Reviews

Q: What is it like working as a Customer Service Coordinator?

Customer Service Coordinator in Sacramento:
"Customer Experience Coordinator."
Pros: What I love most about my job is interacting with my fellow associates and seeing their personal growth as a cashier.
Cons: What I like least about my job is the location. Our location incurs a lot of theft and dishonesty which in turn, affects our working condition.

Customer Service Coordinator in Helena:
"Corporate culture."
Pros: We are a bank of the people and do everything we can to make a difference for someone everyday.
Cons: My current pay seems below average.

Customer Service Coordinator in Spokane:
"Busy and rewarding."
Pros: Working as a customer service coordinator is a fulfilling experience as your are not only involved with the organization of it all, but then with the face to face customers. Situations can become hectic, however solving these problems is what being a great customer service coordinator is all about and what makes it rewarding.
Cons: Some situations can get out of control with many people at an event. If I don't think of a solution right away, it can definitely be stressful for a moment.

Customer Service Coordinator in Gaithersburg:
"Good."
Pros: Interacting with customers.
Cons: Ots of stress at times.

Related Job Salaries

Key Stats for Customer Service Coordinator

Gender

Female
78 %
Male
22 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 152 votes.
Less than 1 year
3%
1-4 years
40%
5-9 years
25%
10-19 years
23%
20 years or more
10%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Coordinator Salaries

▲12%

▲6%

▼0%

National Average
$36,000

▼3%

Skills That Affect Customer Service Coordinator Salaries





Customer Relations
▼0%

Scheduling
▼0%

National Average
$36,000




▼3%

▼3%

Inside Sales
▼5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 152 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
3%
1-4 years
40%
5-9 years
25%
10-19 years
23%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 68%
vision benefits
Vision: 61%
no benefits
None: 18%
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