Customer Service Coordinator Salary

For Customer Service Coordinators, hourly average wages total $15.51 per hour. Earnings for this group are mostly affected by the company, followed by the particular city and tenure. For the most part, Customer Service Coordinators enjoy their work and report high levels of job satisfaction. Most Customer Service Coordinators survey respondents are women (76 percent). Medical benefits are awarded to a fair number, and the larger part earn dental coverage. The data for this synopsis comes from respondents who took the PayScale salary survey.

$31,375 - $59,066
$31K
$42K
$59K
MEDIAN: $41,506
10%
50%
90%

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$10.76 - $20.65
$11
$16
$21
MEDIAN: $15.51
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$31,375 - $59,066  
   
Bonus
$351.56 - $5,090  
Profit Sharing
$1,529  
Commission
$3,703  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,708 - $52,195  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 343
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$10.76 - $20.65  
   
Hourly Tips
$1.25  
Overtime
$17.45 - $34.58  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$351.56 - $5,090  
   
Commission
$3,703  
Profit Sharing
$1,529  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,708 - $52,195  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 544

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Job Description for Customer Service Coordinator

A customer service coordinator works to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services. The coordinator also works to alleviate customer complaints and processes customer orders for products and services. They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer. The customer service coordinator often communicates with the customer over the phone or through email. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns.

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Customer Service Coordinator Tasks

  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Documents details of telephone conversation and actions taken .

Common Career Paths for Customer Service Coordinator


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While Customer Service Coordinators do not often become Operations Managers, the job pays $59K per year on average. Customer Service Coordinators moving up in their careers tend to step into positions as Customer Service Managers or Customer Service Supervisors. The median paychecks in those roles are $10K higher and $1K higher, respectively.

Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Coordinator


Verizon Wireless offers the largest salaries in town — $50K on average.

With a median salary of $22K, TJ Maxx Inc provides Customer Service Coordinators with the lowest pay in their field; moreover, earnings are capped at only $25K, limiting employee salary growth.

Popular Skills for Customer Service Coordinator


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Customer Service Metrics, Job Scheduling, Customer Relationship Management, and Customer Relations are correlated to pay that is above average. At the other end of the pay range are skills like Inside Sales. Those proficient in Customer Relations are, more often than not, also skilled in Phone Support and Microsoft Office.

Pay by Experience Level for Customer Service Coordinator

Pay by Experience for a Customer Service Coordinator has a positive trend. An entry-level Customer Service Coordinator with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 431 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Coordinator with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $36,000 based on 301 salaries. An experienced Customer Service Coordinator which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $38,000 based on 230 salaries. A Customer Service Coordinator with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 79 salaries.

Pay Difference by Location

National Average: $36,233

Larger city markers indicate a job is popular in that location.

For Customer Service Coordinators, Washington provides a pay rate that is 28 percent greater than the national average. Customer Service Coordinators will also find cushy salaries in Seattle (+14 percent), Houston (+13 percent), Pittsburgh (+13 percent), and New York (+11 percent). In Baltimore, salaries are 11 percent below the national average and represent the lowest-paying market. Two other places where employers offer below-median salaries are Charlotte (9 percent less) and Memphis (8 percent less).

Customer Service Coordinator Reviews

Q: What is it like working as a Customer Service Coordinator?

Customer Service Coordinator in Sacramento:
"Customer Experience Coordinator."
Pros: What I love most about my job is interacting with my fellow associates and seeing their personal growth as a cashier.
Cons: What I like least about my job is the location. Our location incurs a lot of theft and dishonesty which in turn, affects our working condition.

Customer Service Coordinator in Helena:
"Corporate culture."
Pros: We are a bank of the people and do everything we can to make a difference for someone everyday.
Cons: My current pay seems below average.

Customer Service Coordinator in Spokane:
"Busy and rewarding."
Pros: Working as a customer service coordinator is a fulfilling experience as your are not only involved with the organization of it all, but then with the face to face customers. Situations can become hectic, however solving these problems is what being a great customer service coordinator is all about and what makes it rewarding.
Cons: Some situations can get out of control with many people at an event. If I don't think of a solution right away, it can definitely be stressful for a moment.

Related Job Salaries

Key Stats for Customer Service Coordinator

Gender

Female
76 %
Male
24 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 141 votes.
Less than 1 year
3%
1-4 years
40%
5-9 years
26%
10-19 years
23%
20 years or more
9%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Coordinator Salaries

▲12%

▲6%

▼0%

National Average
$36,000

▼3%

Skills That Affect Customer Service Coordinator Salaries





Customer Relations
▼0%

Scheduling
▼0%

National Average
$36,000




▼3%

▼3%

Inside Sales
▼5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 141 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
3%
1-4 years
40%
5-9 years
26%
10-19 years
23%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 69%
vision benefits
Vision: 62%
no benefits
None: 18%
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