Customer Service Coordinator Salary

Customer Service Coordinators in the United States pull down an average of $15.52 per hour. While the particular city and experience level impact pay for this group, the specific employer is the most influential factor. A large number enjoy medical while a majority get dental coverage. Vision coverage is also available to the larger part. Most workers in this position report high levels of job satisfaction. Men are in the minority of survey respondents, with female Customer Service Coordinators making up 76 percent. The data in this summary comes from the PayScale salary survey.

$30,909 - $60,373
$31K
$42K
$60K
MEDIAN: $41,931
10%
50%
90%

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$10.64 - $20.57
$11
$16
$21
MEDIAN: $15.52
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$30,909 - $60,373  
   
Bonus
$350.00 - $5,161  
Profit Sharing
$1,497  
Commission
$3,703  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,849 - $52,893  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 358
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$10.64 - $20.57  
   
Hourly Tips
$0.63  
Overtime
$16.55 - $33.25  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$350.00 - $5,161  
   
Commission
$3,703  
Profit Sharing
$1,497  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,849 - $52,893  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 514

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Service Coordinator

A customer service coordinator works to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services. The coordinator also works to alleviate customer complaints and processes customer orders for products and services. They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer. The customer service coordinator often communicates with the customer over the phone or through email. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns.

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Customer Service Coordinator Tasks

  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Documents details of telephone conversation and actions taken .

Common Career Paths for Customer Service Coordinator


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While Customer Service Coordinators do not often become Operations Managers, the job pays $59K per year on average. Customer Service Coordinators moving up in their careers tend to step into positions as Customer Service Managers or Customer Service Supervisors. The median paychecks in those roles are $10K higher and $1K higher, respectively.

Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Coordinator


Heading up the field in terms of compensation, Verizon Wireless offers the most; Customer Service Coordinators earn $49K on average there.

The consistently lowest paying firm on the list is TJ Maxx Inc, where the median salary is just $22K — less than half of the top paying employer's rate.

Popular Skills for Customer Service Coordinator


Survey participants wield an impressively varied skill set on the job. Most notably, skills in Customer Service Metrics, Job Scheduling, Customer Relationship Management, and Customer Relations are correlated to pay that is above average. At the other end of the pay range are skills like Inside Sales, Data Entry, and Training. Those educated in Customer Relations tend to be well versed in Phone Support and Microsoft Office.

Pay by Experience Level for Customer Service Coordinator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Coordinators do not generally earn higher incomes from more experience in the field. In this position, someone who has worked for fewer than five years can expect a median salary of $35K. The median for people with five to 10 years of experience is only a little bit higher at $36K. After working for 10 to 20 years, Customer Service Coordinators make a median salary of $38K. After two decades in the workforce, the average Customer Service Coordinator generally earns more than ever; median pay for this group is estimated at $41K.

Pay Difference by Location

National Average: $36,145

Larger city markers indicate a job is popular in that location.

For those looking to make money, Customer Service Coordinators in Washington enjoy an exceptional pay rate, 26 percent above the national average. Customer Service Coordinators will also find cushy salaries in Seattle (+15 percent), Houston (+13 percent), Pittsburgh (+13 percent), and Chicago (+11 percent). Baltimore is home to the smallest salaries in the field, lagging the national average by 11 percent. Employers in Charlotte and Denver also lean toward paying below-median salaries (8 percent lower and 7 percent lower, respectively).

Customer Service Coordinator Reviews

Q: What is it like working as a Customer Service Coordinator?

Customer Service Coordinator in Helena:
"Corporate culture."
Pros: We are a bank of the people and do everything we can to make a difference for someone everyday.
Cons: My current pay seems below average.

Customer Service Coordinator in Spokane:
"Busy and rewarding."
Pros: Working as a customer service coordinator is a fulfilling experience as your are not only involved with the organization of it all, but then with the face to face customers. Situations can become hectic, however solving these problems is what being a great customer service coordinator is all about and what makes it rewarding.
Cons: Some situations can get out of control with many people at an event. If I don't think of a solution right away, it can definitely be stressful for a moment.

Related Job Salaries

Key Stats for Customer Service Coordinator

Gender

Female
76 %
Male
24 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 118 votes.
Less than 1 year
3%
1-4 years
38%
5-9 years
25%
10-19 years
24%
20 years or more
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Coordinator Salaries

▲14%

▲5%

▼0%

National Average
$36,000

▼4%

Skills That Affect Customer Service Coordinator Salaries




Customer Relations
▼0%

Scheduling
▼0%

National Average
$36,000





▼3%

▼4%

Inside Sales
▼8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 118 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
3%
1-4 years
38%
5-9 years
25%
10-19 years
24%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 67%
vision benefits
Vision: 60%
dental benefits
None: 18%
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