Customer Service Coordinator Salary

Customer Service Coordinators in the United States can expect wages of $14.80 per hour on average. Cash earnings for Customer Service Coordinators — which occasionally include more than $4K from bonuses and more than $26K from profit sharing — stretch from around $23K to approximately $50K. The most important factor affecting compensation for this group is the company, followed by geography and experience level. Women make up the vast majority of Customer Service Coordinators (83 percent) who answered the questionnaire. Not all workers are lucky enough to have benefits; in fact, roughly a fifth are without coverage. Medical insurance is claimed by a strong majority and dental insurance is reported by a majority. Job satisfaction for Customer Service Coordinators is high. Respondents to the PayScale salary survey provided the data for this report.

$29,683 - $54,023

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$10.10 - $20.38

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$29,683 - $54,023  
   
Bonus
$0.00 - $4,108  
Profit Sharing
$344.78 - $25,736  
Commission
$2,948 - $5,087  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,345 - $49,734  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 398
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.10 - $20.38  
   
Overtime
$14.30 - $31.43  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,108  
   
Commission
$2,948 - $5,087  
Profit Sharing
$344.78 - $25,736  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,345 - $49,734  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 511
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Job Description for Customer Service Coordinator

A customer service coordinator works to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services. The coordinator also works to alleviate customer complaints and processes customer orders for products and services. They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer. The customer service coordinator often communicates with the customer over the phone or through email. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns.

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Customer Service Coordinator Tasks

  • Documents details of telephone conversation and actions taken .
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.

Common Career Paths for Customer Service Coordinator


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Customer Service Coordinators who transition into an Operations Manager role may receive large pay increases as the latter position pays an average $59K per year. It is quite typical for Customer Service Coordinators to transition into roles as Customer Service Managers or Customer Service Supervisors, where reported median earnings are $10K and $2K higher per year.

Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Coordinator


Capital One Financial Corp offers the highest compensation with a median salary of $34K.

With a median salary of $21K, TJ Maxx Inc provides Customer Service Coordinators with the lowest pay in their field; moreover, earnings are capped at only $28K, limiting employee salary growth.

Popular Skills for Customer Service Coordinator


Survey participants wield an impressively varied skill set on the job. Most notably, skills in Customer Service Metrics, Scheduling, Customer Relationship Management, and Job Scheduling are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Data Entry. Those educated in Customer Relations tend to be well versed in Phone Support.

Pay by Experience Level for Customer Service Coordinator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Coordinators, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Salaries for the relatively untried average out to around $33K, but survey participants with five to 10 years of experience earn a significantly higher median of $36K. On average, Customer Service Coordinators make $39K following one to two decades on the job. More than 20 years of experience mean a somewhat bigger median paycheck of $40K, but it's not much more than what less experienced people make.

Pay Difference by Location


Milwaukee is home to an above-average pay rate for Customer Service Coordinators, 28 percent higher than the national average. Customer Service Coordinators can also look forward to large paychecks in cities like Washington (+19 percent), Chicago (+19 percent), Pittsburgh (+18 percent), and Houston (+11 percent). St. Louis is home to the smallest salaries in the field, lagging the national average by 6 percent. Workers in Baltimore and Seattle earn less than others in this profession; their salaries fall short of the national average by 3 percent.

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Experience Affects Customer Service Coordinator Salaries




National Average
$35,000


Skills That Affect Customer Service Coordinator Salaries



Customer Relationship Management (CRM)
up arrow 3%

Microsoft Excel
up arrow 1%

Job Scheduling
up arrow 1%

Microsoft Office
0%

Training
0%

National Average
$35,000

Customer Service
up arrow 2%

Customer Relations
up arrow 2%

Phone Support
up arrow 2%

Data Entry
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 176 votes.

Gender

Female
83 %
Male
17 %

Years of Experience

Less than 1 year
3%
1-4 years
35%
5-9 years
24%
10-19 years
26%
20 years or more
12%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 65%
vision benefits Vision: 53% employee benefits None: 21%
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