Customer Service Coordinator Salary

Customer Service Coordinators in the United States can expect to earn an average of $14.89 per hour. Final cash compensation to Customer Service Coordinators varies from around $24K to approximately $50K; choice pay grades include potential for bonuses and profit sharing as high as $5K and $26K, respectively. The particular firm is the main element affecting pay for this group — geography and years of experience are driving factors as well. Customer Service Coordinators who responded to the questionnaire are largely women, dominating at 82 percent. The majority of workers are highly satisfied with their job. Medical benefits are awarded to a strong majority, and more than half earn dental coverage. This snapshot results from replies to PayScale's salary survey.

$29,982 - $54,802
(Median)
$30K
$40K
$55K
MEDIAN: $39,599
10%
50%
90%

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$10.17 - $20.33
(Median)
$10
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$29,982 - $54,802  
   
Bonus
$0.00 - $4,722  
Profit Sharing
$484.79 - $25,826  
Commission
$3,400  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,598 - $50,138  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 455
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.17 - $20.33  
   
Hourly Tips
$0.00  
Overtime
$14.48 - $31.18  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,722  
   
Commission
$3,400  
Profit Sharing
$484.79 - $25,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,598 - $50,138  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 596
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Job Description for Customer Service Coordinator

A customer service coordinator works to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services. The coordinator also works to alleviate customer complaints and processes customer orders for products and services. They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer. The customer service coordinator often communicates with the customer over the phone or through email. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns.

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Customer Service Coordinator Tasks

  • Documents details of telephone conversation and actions taken .
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.

Common Career Paths for Customer Service Coordinator


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Customer Service Coordinators' salaries may rise greatly for those who assume a higher-end position such as an Operations Manager. The average Operations Manager brings home $59K per year. Becoming a Customer Service Manager or an Office Manager is a common transition from a Customer Service Coordinator role.

Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Coordinator


Employees at Capital One Financial Corp enjoy the biggest paychecks, and $34K is the median salary. Range in pay, on the other hand, is narrow, with lower figures hovering around $25K and higher ones not far away at only $40K.

Not only do salaries lack room to grow — pay ranges from $16K to just $28K — but TJ Maxx Inc offers the lowest pay in town to boot, with a median paycheck of $21K.

Popular Skills for Customer Service Coordinator


Survey results imply that Customer Service Coordinators deploy a deep pool of skills on the job. Most notably, skills in Customer Service Metrics, Customer Relationship Management, Scheduling, and Training are correlated to pay that is above average. At the other end of the pay range are skills like Inside Sales and Data Entry. Most people skilled in Customer Relations are similarly competent in Phone Support and Microsoft Office.

Pay by Experience Level for Customer Service Coordinator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Customer Service Coordinators, extensive experience does not lead to significantly more money. Survey participants with less than five years' experience pocket $33K on average, but those with five to 10 years of experience enjoy a much bigger median of $36K. Customer Service Coordinators claiming one to two decades of experience make an estimated median of $38K. Veterans who have acquired more than 20 years report a median income of $40K, which is generally higher than the pay reported by other tenure groups.

Pay Difference by Location

National Average: $35,382

Larger city markers indicate a job is popular in that location.

With a pay rate for Customer Service Coordinators that is 30 percent greater than the national average, Milwaukee offers a comfortable salary for those in this profession. Customer Service Coordinators can also look forward to large paychecks in cities like Irvine (+29 percent), Washington (+21 percent), Pittsburgh (+21 percent), and Chicago (+15 percent). In Dallas, salaries are 4 percent below the national average and represent the lowest-paying market. Two other places where employers offer below-median salaries are Baltimore (3 percent less) and Seattle (1 percent less).

Customer Service Coordinator Reviews

What is it like working as a Customer Service Coordinator?

Customer Service Coordinator in Spokane:
"Busy and rewarding."
Pros: Working as a customer service coordinator is a fulfilling experience as your are not only involved with the organization of it all, but then with the face to face customers. Situations can become hectic, however solving these problems is what being a great customer service coordinator is all about and what makes it rewarding.
Cons: Some situations can get out of control with many people at an event. If I don't think of a solution right away, it can definitely be stressful for a moment.

Related Job Salaries

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Experience Affects Customer Service Coordinator Salaries




National Average
$35,000


Skills That Affect Customer Service Coordinator Salaries


Customer Relationship Management (CRM)
up arrow 4%

Scheduling
up arrow 2%

Microsoft Excel
up arrow 1%

Training
up arrow 1%

Job Scheduling
up arrow 1%

Customer Service
0%

Customer Relations
0%

Microsoft Office
0%

National Average
$35,000

Phone Support
up arrow 1%

Data Entry
up arrow 3%

Inside Sales
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 197 votes.

Gender

Female
82 %
Male
18 %

Years of Experience

Less than 1 year
3%
1-4 years
36%
5-9 years
24%
10-19 years
25%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 65%
medical benefits
Vision: 55%
dental benefits
None: 20%
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