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Customer Service Coordinator Salary

Earnings for Customer Service Coordinators in the United States come in at around $14.55 per hour on average. With some bonuses approaching $4K and certain profit sharing proceeds approaching $26K, overall incomes of Customer Service Coordinators spread between $23K and $48K depending on individual performance. Earnings for this group are mostly affected by geographic location, followed by the specific employer and experience level. For the most part, Customer Service Coordinators enjoy their work and report high levels of job satisfaction. Although a strong majority have medical coverage and a majority have dental coverage, between a fifth and a fourth claim no health benefits at all. Women account for the majority of Customer Service Coordinators who took the survey — 83 percent to be exact. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
$28,883 - $51,219
(Median)
29K
34K
39K
44K
51K
MEDIAN: $38,742
10%
25%
50%
75%
90%

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$10.05 - $19.98
(Median)
10
12
15
17
20
MEDIAN: $14.00
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$28,883 - $51,219  
   
Bonus
$0.00 - $4,010  
Profit Sharing
$348.17 - $25,549  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,774 - $48,131  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 366
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.05 - $19.98  
   
Overtime
$14.37 - $30.84  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,010  
   
Profit Sharing
$348.17 - $25,549  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,774 - $48,131  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 521
United States (change)

Job Description for Customer Service Coordinator

A customer service coordinator works to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services. The coordinator also works to alleviate customer complaints and processes customer orders for products and services. They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer. The customer service coordinator often communicates with the customer over the phone or through email. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns.

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Customer Service Coordinator Tasks

  • Documents details of telephone conversation and actions taken .
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.

Common Career Paths for Customer Service Coordinator


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Customer Service Coordinators may go on to top-notch roles like Operations Manager, where median pay is $58K annually. Customer Service Coordinators most often move into positions as Customer Service Managers or Customer Service Supervisors; those groups report median salaries that are $11K higher and $2K higher, respectively.

Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Coordinator


Bringing up the rear, TJ Maxx Inc's median pay of $21K is the lowest in town; however, employee salaries widely range, with some making up to $32K.

Popular Skills for Customer Service Coordinator


Survey results imply that Customer Service Coordinators put a diverse skill set to use. Most notably, skills in Customer Service Metrics, Customer Relationship Management, Training, and Microsoft Excel are correlated to pay that is above average. Those educated in Customer Relations tend to be well versed in Phone Support.

Pay by Experience Level for Customer Service Coordinator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Coordinators, more experience in the field does not usually mean bigger paychecks. The average beginner in this position makes around $32K, but folks who have been around for five to 10 years see a markedly higher median salary of $36K. Customer Service Coordinators see a median salary of $38K after reaching one to two decades on the job. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $39K.

Pay Difference by Location


Chicago is home to an above-average pay rate for Customer Service Coordinators, 21 percent higher than the national average. Customer Service Coordinators can also look forward to large paychecks in cities like Pittsburgh (+20 percent), Houston (+5 percent), New York (+3 percent), and Atlanta (+3 percent). The lowest-paying market is Miami, which sits 16 percent below the national average.

Related Job Salaries

Experience Affects Customer Service Coordinator Salaries




National Average
$35,000


Skills That Affect Customer Service Coordinator Salaries


Customer Relationship Management (CRM)
up arrow 4%

Microsoft Excel
up arrow 2%

Training
up arrow 2%

Microsoft Office
0%

Job Scheduling
0%

Scheduling
0%

National Average
$35,000

Customer Service
up arrow 1%

Customer Relations
up arrow 1%

Phone Support
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 196 votes.

Gender

Female
83 %
Male
17 %

Years of Experience

Less than 1 year
3%
1-4 years
36%
5-9 years
24%
10-19 years
25%
20 years or more
11%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 66%
vision benefits Vision: 51% employee benefits None: 22%