Customer Service Coordinator Salary

The average Customer Service Coordinator in the United States can expect to rake in roughly $14.89 per hour. Cash earnings for Customer Service Coordinators — which occasionally include more than $5K from bonuses and more than $26K from profit sharing — stretch from around $24K to approximately $50K. The most important factor affecting compensation for this group is the company, followed by the particular city and tenure. Medical benefits are awarded to a fair number, and the larger part earn dental coverage. The vast majority (82 percent) of Customer Service Coordinators who took the survey are female. For the most part, Customer Service Coordinators enjoy their work and report high levels of job satisfaction. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$29,982 - $54,802
(Median)
$30K
$40K
$55K
MEDIAN: $39,599
10%
50%
90%

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$10.17 - $20.33
(Median)
$10
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$29,982 - $54,802  
   
Bonus
$0.00 - $4,722  
Profit Sharing
$484.79 - $25,826  
Commission
$3,400  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,598 - $50,138  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 455
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.17 - $20.33  
   
Hourly Tips
$0.00  
Overtime
$14.48 - $31.18  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,722  
   
Commission
$3,400  
Profit Sharing
$484.79 - $25,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,598 - $50,138  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 596
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Job Description for Customer Service Coordinator

A customer service coordinator works to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services. The coordinator also works to alleviate customer complaints and processes customer orders for products and services. They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer. The customer service coordinator often communicates with the customer over the phone or through email. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns.

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Customer Service Coordinator Tasks

  • Documents details of telephone conversation and actions taken .
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.

Common Career Paths for Customer Service Coordinator


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At the upper end, Customer Service Coordinators who move into an Operations Manager role can end up with a hefty increase in pay. The average income for Operations Managers is a much higher $59K per year. It is not uncommon for a Customer Service Coordinator to continue on to become a Customer Service Manager or an Office Manager.

Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Coordinator


Employees at Capital One Financial Corp enjoy the biggest paychecks, and $34K is the median salary. Range in pay, on the other hand, is narrow, with lower figures hovering around $25K and higher ones not far away at only $40K.

TJ Maxx Inc offers the least pay with a median salary of $21K; furthermore, salaries there max out at only $28K.

Popular Skills for Customer Service Coordinator


Survey takers working as Customer Service Coordinators report using a large range of professional skills. Most notably, skills in Customer Service Metrics, Customer Relationship Management, Scheduling, and Training are correlated to pay that is above average. Skills that seem to negatively impact pay include Inside Sales and Data Entry. Most people who know Customer Relations also know Phone Support and Microsoft Office.

Pay by Experience Level for Customer Service Coordinator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Coordinators, experience does not seem to be a major factor in determining pay. Although individuals who have less than five years' experience earn $33K on average, people with five to 10 years benefit from a notably larger average of $36K. Customer Service Coordinators bring in $38K after working for 10 to 20 years. Survey participants who have spent more than 20 years on the job report a predictably higher median income of $40K, demonstrating that compensation is roughly commensurate with experience in the end.

Pay Difference by Location

National Average: $35,382

Larger city markers indicate a job is popular in that location.

For Customer Service Coordinators, Milwaukee provides a pay rate that is 30 percent greater than the national average. Customer Service Coordinators will also find cushy salaries in Irvine (+29 percent), Washington (+21 percent), Pittsburgh (+21 percent), and Chicago (+15 percent). Dallas is home to the smallest salaries in the field, lagging the national average by 4 percent. Baltimore and Seattle are a couple other places where companies are known to pay below the median — salaries are 3 percent lower and 1 percent lower, respectively.

Related Job Salaries

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Experience Affects Customer Service Coordinator Salaries




National Average
$35,000


Skills That Affect Customer Service Coordinator Salaries


Customer Relationship Management (CRM)
up arrow 4%

Scheduling
up arrow 2%

Microsoft Excel
up arrow 1%

Training
up arrow 1%

Job Scheduling
up arrow 1%

Customer Service
0%

Customer Relations
0%

Microsoft Office
0%

National Average
$35,000

Phone Support
up arrow 1%

Data Entry
up arrow 3%

Inside Sales
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 197 votes.

Gender

Female
82 %
Male
18 %

Years of Experience

Less than 1 year
3%
1-4 years
36%
5-9 years
24%
10-19 years
25%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 65%
medical benefits
Vision: 55%
dental benefits
None: 20%
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