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Customer Service Coordinator Salary

The average Customer Service Coordinator in the United States can expect to rake in roughly $14.73 per hour. In the world of Customer Service Coordinators, total cash compensation can vary between $23K and $49K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $4K and $26K, respectively. This group's pay is mainly influenced by location, followed by the company and tenure. Not all workers are lucky enough to have benefits; in fact, about a fifth are without coverage. Medical insurance is claimed by a fair number and dental insurance is reported by the larger part. Women account for the majority of Customer Service Coordinators who took the survey — 83 percent to be exact. The majority of workers are highly satisfied with their job. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$29,360 - $53,249
(Median)
$29K
$39K
$53K
MEDIAN: $38,998
10%
50%
90%

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$10.08 - $20.08
(Median)
$10
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$29,360 - $53,249  
   
Bonus
$0.00 - $4,084  
Profit Sharing
$346.58 - $25,644  
Commission
$3,200 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,069 - $48,852  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 378
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.08 - $20.08  
   
Overtime
$13.70 - $30.77  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,084  
   
Commission
$3,200 - $9,000  
Profit Sharing
$346.58 - $25,644  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,069 - $48,852  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 527

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Job Description for Customer Service Coordinator

A customer service coordinator works to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services. The coordinator also works to alleviate customer complaints and processes customer orders for products and services. They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer. The customer service coordinator often communicates with the customer over the phone or through email. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns.

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Customer Service Coordinator Tasks

  • Documents details of telephone conversation and actions taken .
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.

Common Career Paths for Customer Service Coordinator


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Customer Service Coordinators who transition into an Operations Manager role may receive large pay increases as the latter position pays an average $59K per year. It is quite typical for Customer Service Coordinators to transition into roles as Customer Service Supervisors or Customer Service Managers, where reported median earnings are $2K and $11K higher per year.

Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Coordinator


Heading up the field in terms of compensation, Capital One Financial Corp offers the most; Customer Service Coordinators earn $33K on average there.

TJ Maxx Inc seems to offer the smallest paychecks with a median salary of only $20K. The pay range is quite narrow, too; compensation generally sits between $16K and $33K.

Popular Skills for Customer Service Coordinator


Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Customer Service Metrics, Customer Relationship Management, Microsoft Excel, and Scheduling are correlated to pay that is above average. Those educated in Customer Relations tend to be well versed in Phone Support.

Pay by Experience Level for Customer Service Coordinator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Coordinators, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. The average beginner in this position makes around $32K, but folks who have been around for five to 10 years see a markedly higher median salary of $36K. For Customer Service Coordinators, 10 to 20 years of experience on the job amounts to an average salary of $38K. Customer Service Coordinators who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $39K on average.

Pay Difference by Location


With a pay rate for Customer Service Coordinators that is 32 percent greater than the national average, Milwaukee offers a comfortable salary for those in this profession. Customer Service Coordinators will also find cushy salaries in Pittsburgh (+19 percent), Chicago (+18 percent), Houston (+8 percent), and New York (+7 percent). In Miami, salaries are 17 percent below the national average and represent the lowest-paying market.

Related Job Salaries

United States (change)

Experience Affects Customer Service Coordinator Salaries




National Average
$35,000


Skills That Affect Customer Service Coordinator Salaries


Customer Relationship Management (CRM)
up arrow 3%

Microsoft Excel
up arrow 2%

Job Scheduling
up arrow 1%

Training
up arrow 1%

Scheduling
up arrow 1%

Microsoft Office
0%

National Average
$35,000

Customer Service
up arrow 1%

Customer Relations
up arrow 1%

Phone Support
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 190 votes.

Gender

Female
83 %
Male
17 %

Years of Experience

Less than 1 year
3%
1-4 years
35%
5-9 years
24%
10-19 years
26%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 65%
vision benefits Vision: 52% employee benefits None: 21%