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Customer Service Coordinator Salary

The average Customer Service Coordinator in the United States earns approximately $14.71 per hour. Total cash compensation for Customer Service Coordinators runs from $23K to $49K depending on bonuses that can occasionally exceed $4K and profit sharing that can reach almost $26K. Compensation for this group is mainly affected by the particular firm, but geography and tenure are influential factors as well. While close to a fifth report receiving no health benefits, a strong majority do receive medical coverage, and the larger part have dental, as well. There are far more female Customer Service Coordinators who answered the questionnaire than men, making up 83 percent. Most Customer Service Coordinators like their work and job satisfaction is high. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$29,658 - $54,065
(Median)
$30K
$39K
$54K
MEDIAN: $39,273
10%
50%
90%

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$10.07 - $20.03
(Median)
$10
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$29,658 - $54,065  
   
Bonus
$0.00 - $4,081  
Profit Sharing
$346.58 - $25,644  
Commission
$2,948 - $5,087  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,075 - $49,286  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 380
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.07 - $20.03  
   
Overtime
$13.52 - $30.60  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,081  
   
Commission
$2,948 - $5,087  
Profit Sharing
$346.58 - $25,644  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,075 - $49,286  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 530

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United States (change)


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Job Description for Customer Service Coordinator

A customer service coordinator works to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services. The coordinator also works to alleviate customer complaints and processes customer orders for products and services. They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer. The customer service coordinator often communicates with the customer over the phone or through email. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns.

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Customer Service Coordinator Tasks

  • Documents details of telephone conversation and actions taken .
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.

Common Career Paths for Customer Service Coordinator


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Customer Service Coordinators may progress into high-paying roles like Operations Manager, where median compensation is $59K annually. It is quite typical for Customer Service Coordinators to transition into roles as Customer Service Managers or Customer Service Supervisors, where reported median earnings are $11K and $2K higher per year.

Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Coordinator


Customer Service Coordinators flock to Capital One Financial Corp for generous paychecks, where average earnings of $33K lead the pack in compensation.

With a median employee salary of $20K, TJ Maxx Inc pays significantly less than its competitors (67 percent less than the top paying company).

Popular Skills for Customer Service Coordinator


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Customer Service Metrics, Customer Relationship Management, Scheduling, and Job Scheduling are correlated to pay that is above average, with boosts between 3 percent and 9 percent. Most people familiar with Customer Relations also know Phone Support.

Pay by Experience Level for Customer Service Coordinator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Those in the early stages of their career can expect to make around $33K; however, individuals with five to 10 years of experience bring in $36K on average — a distinctly larger sum. Customer Service Coordinators see a median salary of $38K after reaching one to two decades on the job. People who have worked for more than 20 years report a median income of $40K, which is barely higher than the median for folks with 10 to 20 years of experience.

Pay Difference by Location


Surpassing the national average by 29 percent, Customer Service Coordinators in Milwaukee receive some of the highest pay in the country. Customer Service Coordinators can also look forward to large paychecks in cities like Pittsburgh (+19 percent), Chicago (+18 percent), Houston (+10 percent), and New York (+6 percent). Seattle is the lowest-paying area, 5 percent south of the national average.

Related Job Salaries

United States (change)

Experience Affects Customer Service Coordinator Salaries




National Average
$35,000


Skills That Affect Customer Service Coordinator Salaries


Customer Relationship Management (CRM)
up arrow 3%

Scheduling
up arrow 3%

Microsoft Excel
up arrow 1%

Job Scheduling
up arrow 1%

Training
up arrow 1%

Microsoft Office
0%

National Average
$35,000

Customer Service
up arrow 1%

Customer Relations
up arrow 1%

Phone Support
up arrow 1%

Data Entry
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 181 votes.

Gender

Female
83 %
Male
17 %

Years of Experience

Less than 1 year
3%
1-4 years
35%
5-9 years
24%
10-19 years
26%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 65%
vision benefits Vision: 52% employee benefits None: 21%
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