Customer Service Coordinator Salary
An average Customer Service Coordinator in the United States can expect to take home roughly $15.63 per hour. Cash earnings for Customer Service Coordinators — including $5K in bonuses and $8K in profit sharing proceeds near the top of the pay scale — generally stretch from $25K to $52K depending on individual performance. The most important factor affecting compensation for this group is the company, followed by geography and tenure. Female Customer Service Coordinators make up most of the survey respondents at 78 percent. Job satisfaction is reported as high by the vast majority of workers. A strong majority report receiving medical coverage from their employers and the larger part collect dental insurance. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
|Salary||$31,129 - $58,527|
|Bonus||$347.65 - $5,015|
|Profit Sharing||$507 - $7,891|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$24,775 - $51,616|
|Hourly Rate||$10.96 - $20.68|
|Overtime||$17.32 - $35.93|
|Bonus||$347.65 - $5,015|
|Profit Sharing||$507 - $7,891|
|Total Pay (||$24,775 - $51,616|
Job Description for Customer Service Coordinator
A customer service coordinator works to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services. The coordinator also works to alleviate customer complaints and processes customer orders for products and services. They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer. The customer service coordinator often communicates with the customer over the phone or through email. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns.Read More...
On top of dealing directly with customers, the customer service coordinator works with a variety of supervisors and members of management to optimize customer care. Often, the coordinator reports to a supervisor or customer care manager to make suggestions as to what company policy changes would allow for a greater degree of customer care. The customer service coordinator also works with training staff so that staff members stay abreast of new services and products offered by the business.
For most customer service coordinator positions, a high school diploma or equivalent is required. A customer service coordinator must be an excellent oral and written communicator and must be able to efficiently use standard computer software. (Copyright 2017 PayScale.com)
Customer Service Coordinator Tasks
- Completes transactions, records of complaints and actions taken, comments using internal PC systems.
- Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
- Documents details of telephone conversation and actions taken .
Common Career Paths for Customer Service Coordinator
Customer Service Coordinators do not often transition into Operations Manager roles. The role averages $59K per year. A common career progression for a Customer Service Coordinator is to become a Customer Service Manager or a Customer Service Supervisor. Compared to Customer Service Coordinators, the first group earns $10K more on average, and the second group earns $1K more.
Customer Service Coordinator Job Listings
Popular Employer Salaries for Customer Service Coordinator
Customer Service Coordinators seeking a sizable paycheck can earn the most at Verizon Wireless, where the average salary comes to $50K.
Known for its small paychecks, TJ Maxx Inc actually ranks last in the field for salary, reporting a median income of $22K — less than half of the top paying company's rate.
Popular Skills for Customer Service Coordinator
Customer Service Coordinators seem to wield many skills on the job. Most notably, skills in Customer Service Metrics, Job Scheduling, Customer Relationship Management, and Customer Relations are correlated to pay that is above average. Skills that seem to negatively impact pay include Inside Sales. Most people familiar with Customer Relations also know Phone Support and Microsoft Office.
Pay by Experience Level for Customer Service Coordinator
Pay by Experience for a Customer Service Coordinator has a positive trend. An entry-level Customer Service Coordinator with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 431 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Coordinator with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $36,000 based on 301 salaries. An experienced Customer Service Coordinator which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $38,000 based on 230 salaries. A Customer Service Coordinator with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 79 salaries.
Pay Difference by Location
Home to some of the best pay for Customer Service Coordinators, Washington offers exceptional salaries, 28 percent above the national average. Customer Service Coordinators can also look forward to large paychecks in cities like Seattle (+14 percent), Houston (+13 percent), Pittsburgh (+13 percent), and New York (+11 percent). The smallest paychecks in the market, 11 percent south of the national average, can be found in Baltimore. Not at the bottom but still paying below the median are employers in Charlotte and Memphis (9 percent lower and 8 percent lower, respectively).
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