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Customer Service Coordinator Salary (United States)

The average rate for a Customer Service Coordinator is $14.48 per hour. People in this job generally don't have more than 20 years' experience.
Customer Service Coordinator Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$28,515 - $52,846
(Median)
29K
34K
39K
45K
53K
MEDIAN: $38,657
10%
25%
50%
75%
90%
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Customer Service Coordinator Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.00 - $19.92
(Median)
10
12
14
17
20
MEDIAN: $14.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$28,515 - $52,846  
   
Bonus
$0.00 - $4,049  
Profit Sharing
$348.17 - $25,549  
Commission
$3,000 - $10,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,468 - $48,564  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 372
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.00 - $19.92  
   
Overtime
$14.53 - $30.42  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,049  
   
Commission
$3,000 - $10,000  
Profit Sharing
$348.17 - $25,549  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,468 - $48,564  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 533
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Job Description for Customer Service Coordinator

A customer service coordinator works to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services. The coordinator also works to alleviate customer complaints and processes customer orders for products and services. They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer. The customer service coordinator often communicates with the customer over the phone or through email. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns.
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Customer Service Coordinator Tasks
  • Documents details of telephone conversation and actions taken .
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.

Common Career Paths for Customer Service Coordinator

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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Coordinator

Popular Skills for Customer Service Coordinator

Pay by Experience Level for Customer Service Coordinator

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Pittsburgh
up arrow 22%
Chicago
up arrow 11%
Houston
up arrow 7%
Atlanta
up arrow 4%
Dallas
0%
National Average
$35,000
Seattle
up arrow 8%
Miami
up arrow 16%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

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Experience Affects Customer Service Coordinator Salaries

National Average
$35,000

Skills That Affect Customer Service Coordinator Salaries

Customer Relationship Management (CRM)
up arrow 3%
Microsoft Excel
up arrow 3%
Microsoft Office
up arrow 1%
Job Scheduling
up arrow 1%
Training
up arrow 1%
National Average
$35,000
Customer Service
up arrow 1%
Phone Support
up arrow 1%
Scheduling
up arrow 1%
Customer Relations
up arrow 2%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 209 votes.

Gender

Female
82%
female alumni
 
Male
18%
male alumni

Years of Experience

Less than 1 year
4%
1-4 years
36%
5-9 years
24%
10-19 years
25%
20 years or more
11%

Common Health Benefits

medical benefits Medical: 74% dental benefits Dental: 65%
vision benefits Vision: 51% employee benefits None: 22%