The average Customer Service Coordinator in the United States earns approximately $15.37 per hour. Compensation for this group is mainly affected by the specific employer, but the particular city and tenure are influential factors as well. Medical benefits are awarded to a fair number, and a majority earn dental coverage. Most Customer Service Coordinators report high levels of job satisfaction. Most Customer Service Coordinators survey respondents are women (77 percent). Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$30,668 - $60,460
(Median)
$31K
$41K
$60K
MEDIAN: $41,224
10%
50%
90%

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$10.53 - $20.64
(Median)
$11
$15
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$30,668 - $60,460  
   
Bonus
$350.78 - $5,872  
Profit Sharing
$1,497  
Commission
$3,640  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,764 - $52,823  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 351
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$10.53 - $20.64  
   
Hourly Tips
$0.63  
Overtime
$17.32 - $33.23  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$350.78 - $5,872  
   
Commission
$3,640  
Profit Sharing
$1,497  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,764 - $52,823  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 484
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Job Description for Customer Service Coordinator

A customer service coordinator works to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services. The coordinator also works to alleviate customer complaints and processes customer orders for products and services. They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer. The customer service coordinator often communicates with the customer over the phone or through email. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns.

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Customer Service Coordinator Tasks

  • Documents details of telephone conversation and actions taken .
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.

Common Career Paths for Customer Service Coordinator


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Though it's uncommon, some Customer Service Coordinators move into roles as Operations Managers, where pay is an average $59K per year. It is quite typical for Customer Service Coordinators to transition into roles as Customer Service Managers or Customer Service Supervisors, where reported median earnings are $10K and $1K higher per year.

Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Coordinator


Heading up the field in terms of compensation, Verizon Wireless offers the most; Customer Service Coordinators earn $49K on average there.

The lowest salaries can be found at TJ Maxx Inc — median pay is $22K — and there is little variation in compensation, with paychecks starting at $18K and only reaching $25K.

Popular Skills for Customer Service Coordinator


Customer Service Coordinators report using a large range of skills on the job. Most notably, skills in Customer Service Metrics, Job Scheduling, Customer Relationship Management, and Customer Relations are correlated to pay that is above average. Skills that seem to negatively impact pay include Inside Sales, Training, and Data Entry. It is often found that people who know Customer Relations are also skilled in Phone Support and Microsoft Office.

Pay by Experience Level for Customer Service Coordinator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Coordinators do not generally earn higher incomes from more experience in the field. Those who have worked for fewer than five years take home a median salary of $34K, and workers with five to 10 years of experience earn a higher $36K on average. The average pay reported by folks with 10 to 20 years of experience is around $38K. After two decades in the workforce, the average Customer Service Coordinator generally earns more than ever; median pay for this group is estimated at $42K.

Pay Difference by Location

National Average: $35,866

Larger city markers indicate a job is popular in that location.

For Customer Service Coordinators, busy Milwaukee offers a higher-than-average pay rate, 28 percent above the national average. Customer Service Coordinators will also find cushy salaries in Washington (+28 percent), Seattle (+15 percent), Plano (+14 percent), and Houston (+14 percent). In Baltimore, salaries are 9 percent below the national average and represent the lowest-paying market. A couple other locations with smaller-than-average paychecks include Charlotte (8 percent lower) and Columbus (4 percent lower).

Customer Service Coordinator Reviews

What is it like working as a Customer Service Coordinator?

Customer Service Coordinator in Helena:
"Corporate culture."
Pros: We are a bank of the people and do everything we can to make a difference for someone everyday.
Cons: My current pay seems below average.

Customer Service Coordinator in Spokane:
"Busy and rewarding."
Pros: Working as a customer service coordinator is a fulfilling experience as your are not only involved with the organization of it all, but then with the face to face customers. Situations can become hectic, however solving these problems is what being a great customer service coordinator is all about and what makes it rewarding.
Cons: Some situations can get out of control with many people at an event. If I don't think of a solution right away, it can definitely be stressful for a moment.

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Experience Affects Customer Service Coordinator Salaries




National Average
$36,000


Skills That Affect Customer Service Coordinator Salaries

Customer Service Metrics
up arrow 4%

Job Scheduling
up arrow 3%

Customer Relationship Management (CRM)
up arrow 2%

Customer Relations
0%

Microsoft Office
0%

Microsoft Excel
0%

Scheduling
0%

National Average
$36,000

Customer Service
up arrow 1%

Phone Support
up arrow 2%

Training
up arrow 4%

Data Entry
up arrow 4%

Inside Sales
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 103 votes.

Gender

Female
77 %
Male
23 %

Years of Experience

Less than 1 year
3%
1-4 years
38%
5-9 years
25%
10-19 years
24%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 67%
medical benefits
Vision: 61%
dental benefits
None: 18%
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