A customer service coordinator works to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services. The coordinator also works to alleviate customer complaints and processes customer orders for products and services. They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer. The customer service coordinator often communicates with the customer over the phone or through email. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns.
Customer Service Coordinator Tasks
Documents details of telephone conversation and actions taken .
Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
Completes transactions, records of complaints and actions taken, comments using internal PC systems.