A customer service coordinator works to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services. The coordinator also works to alleviate customer complaints and processes customer orders for products and services. They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer. The customer service coordinator often communicates with the customer over the phone or through email. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns.
On top of dealing directly with customers, the customer service coordinator works with a variety of supervisors and members of management to optimize customer care. Often, the coordinator reports to a supervisor or customer care manager to make suggestions as to what company policy changes would allow for a greater degree of customer care. The customer service coordinator also works with training staff so that staff members stay abreast of new services and products offered by the business.
For most customer service coordinator positions, a high school diploma or equivalent is required. A customer service coordinator must be an excellent oral and written communicator and must be able to efficiently use standard computer software.
Customer Service Coordinator Tasks
- Documents details of telephone conversation and actions taken .
- Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
- Completes transactions, records of complaints and actions taken, comments using internal PC systems.