Customer Service Coordinator Salary

Median pay for Customer Service Coordinators in the United States lies in the neighborhood of $14.74 per hour. Total cash compensation for Customer Service Coordinators runs from $23K to $49K depending on bonuses that can occasionally exceed $4K and profit sharing that can reach almost $26K. The specific employer is the main element affecting pay for this group — the particular city and years of experience are driving factors as well. Some workers in this field — one in five — are not awarded benefits. Medical coverage is reported by a fair number and dental plans are enjoyed by a majority. Work is enjoyable for Customer Service Coordinators, who typically claim high levels of job satisfaction. Women make up the vast majority of Customer Service Coordinators (83 percent) who answered the questionnaire. The information for this snapshot was generated by responses to the PayScale salary survey.

$29,696 - $54,175
(Median)
$30K
$39K
$54K
MEDIAN: $39,329
10%
50%
90%

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$10.08 - $20.15
(Median)
$10
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$29,696 - $54,175  
   
Bonus
$0.00 - $4,073  
Profit Sharing
$344.78 - $25,736  
Commission
$2,948 - $5,087  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,152 - $49,478  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 386
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.08 - $20.15  
   
Overtime
$13.81 - $30.96  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,073  
   
Commission
$2,948 - $5,087  
Profit Sharing
$344.78 - $25,736  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,152 - $49,478  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 516
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Job Description for Customer Service Coordinator

A customer service coordinator works to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services. The coordinator also works to alleviate customer complaints and processes customer orders for products and services. They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer. The customer service coordinator often communicates with the customer over the phone or through email. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns.

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Customer Service Coordinator Tasks

  • Documents details of telephone conversation and actions taken .
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.

Common Career Paths for Customer Service Coordinator


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As Customer Service Coordinators transition into upper-level roles such as Operations Manager, they may see a strong upturn in salary. Operations Managers earn $59K on average per year. The most common next step for a Customer Service Coordinator is to become a Customer Service Manager or a Customer Service Supervisor. The former position pays an additional $10K per year on average, and the latter position pays $2K more per year.

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Popular Employer Salaries for Customer Service Coordinator


Heading up the field in terms of compensation, Capital One Financial Corp offers the most; Customer Service Coordinators earn $33K on average there.

TJ Maxx Inc reports the lowest median salary in the area (it's only $20K) but some workers make up to $28K, indicating a rather large gap in employee earnings.

Popular Skills for Customer Service Coordinator


Survey takers working as Customer Service Coordinators report using a large range of professional skills. Most notably, skills in Customer Service Metrics, Customer Relationship Management, Job Scheduling, and Microsoft Excel are correlated to pay that is above average. Skills that pay less than market rate include Data Entry. Those educated in Customer Relations tend to be well versed in Phone Support.

Pay by Experience Level for Customer Service Coordinator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Coordinators, more experience in the field does not usually mean bigger paychecks. Salaries of relatively inexperienced workers fall in the neighborhood of $33K, but folks who have racked up five to 10 years see a notably higher median of $36K. After working for 10 to 20 years, Customer Service Coordinators make a median salary of $38K. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $40K.

Pay Difference by Location


For Customer Service Coordinators, working in the bustling city of Milwaukee has its advantages, including an above-average pay rate. Customer Service Coordinators will also find cushy salaries in Washington (+20 percent), Pittsburgh (+18 percent), Chicago (+17 percent), and Houston (+9 percent). St. Louis is home to the smallest salaries in the field, lagging the national average by 6 percent. Employers also pay below the national average in Seattle (4 percent lower) and Baltimore (3 percent lower).

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Experience Affects Customer Service Coordinator Salaries




National Average
$35,000


Skills That Affect Customer Service Coordinator Salaries


Customer Relationship Management (CRM)
up arrow 3%

Microsoft Excel
up arrow 1%

Job Scheduling
up arrow 1%

Microsoft Office
0%

Training
0%

Scheduling
0%

National Average
$35,000

Phone Support
up arrow 1%

Customer Service
up arrow 2%

Customer Relations
up arrow 2%

Data Entry
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 176 votes.

Gender

Female
83 %
Male
17 %

Years of Experience

Less than 1 year
3%
1-4 years
35%
5-9 years
24%
10-19 years
26%
20 years or more
12%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 64%
vision benefits Vision: 52% employee benefits None: 21%
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