What am I worth?
Get a free salary report »
What should I pay?
Pay the right way »

Customer Service Coordinator Salary

Median pay for Customer Service Coordinators in the United States is around $14.74 per hour. Total incomes of Customer Service Coordinators incorporate potential for, in a few cases, more than $4K from bonuses and close to $26K from profit sharing; these performance components cause packages to range between $23K and $49K. While the particular city and years of experience impact pay for this group, the company is the most influential factor. Unfortunately, some people in this line of work are without benefits — nearly one in five lack coverage. On the flip side, a fair number have medical insurance and more than half receive dental plans. Job satisfaction is high and work is enjoyable for most Customer Service Coordinators. Women account for the majority of Customer Service Coordinators who took the survey — 83 percent to be exact. The data in this summary comes from the PayScale salary survey.

$29,549 - $53,919
(Median)
$30K
$39K
$54K
MEDIAN: $39,183
10%
50%
90%

Add this chart to your site: 640px    300px

$10.06 - $20.11
(Median)
$10
$15
$20
MEDIAN: $14.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$29,549 - $53,919  
   
Bonus
$0.00 - $4,071  
Profit Sharing
$346.58 - $25,644  
Commission
$2,948 - $5,087  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,060 - $49,256  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 385
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.06 - $20.11  
   
Overtime
$13.58 - $30.79  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,071  
   
Commission
$2,948 - $5,087  
Profit Sharing
$346.58 - $25,644  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,060 - $49,256  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 528

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Customer Service Coordinator

A customer service coordinator works to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services. The coordinator also works to alleviate customer complaints and processes customer orders for products and services. They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer. The customer service coordinator often communicates with the customer over the phone or through email. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns.

Read More...

Customer Service Coordinator Tasks

  • Documents details of telephone conversation and actions taken .
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.

Common Career Paths for Customer Service Coordinator


Add this chart to your site:   640px 640px    300px 300px


At the upper end, Customer Service Coordinators who move into an Operations Manager role can end up with a hefty increase in pay. The average income for Operations Managers is a much higher $59K per year. It is quite typical for Customer Service Coordinators to transition into roles as Customer Service Supervisors or Customer Service Managers, where reported median earnings are $2K and $11K higher per year.

Customer Service Representative (CSR) Job Listings

Jobs by Simply Hired
jobs by Indeed job search

Search for more jobs:

Popular Employer Salaries for Customer Service Coordinator


Customer Service Coordinators seeking a sizable paycheck can earn the most at Capital One Financial Corp, where the average salary comes to $33K.

67 percent lower than the top payer, TJ Maxx Inc offers a median salary of just $20K, consistently last on the pay scale ladder by far.

Popular Skills for Customer Service Coordinator


Customer Service Coordinators seem to exploit a large range of skills on the job. Most notably, skills in Customer Service Metrics, Customer Relationship Management, Scheduling, and Microsoft Excel are correlated to pay that is above average. Those proficient in Customer Relations are, more often than not, also skilled in Phone Support.

Pay by Experience Level for Customer Service Coordinator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Coordinators, experience does not seem to be a major factor in determining pay. Survey participants with less than five years' experience pocket $33K on average, but those with five to 10 years of experience enjoy a much bigger median of $36K. On average, Customer Service Coordinators make $38K following one to two decades on the job. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $40K.

Pay Difference by Location


Customer Service Coordinators will find that Milwaukee offers an impressive pay rate, one which exceeds the national average by 29 percent. Customer Service Coordinators will also find cushy salaries in Pittsburgh (+19 percent), Chicago (+13 percent), Houston (+10 percent), and Charlotte (+5 percent). The smallest paychecks in the market, 5 percent south of the national average, can be found in Seattle. Employers pay around 2 percent less in Baltimore and 1 percent less in Dallas, below-median salaries for those in this field.

Related Job Salaries

 
ADVERTISEMENT
United States (change)

Experience Affects Customer Service Coordinator Salaries




National Average
$35,000


Skills That Affect Customer Service Coordinator Salaries


Customer Relationship Management (CRM)
up arrow 3%

Scheduling
up arrow 2%

Microsoft Excel
up arrow 1%

Job Scheduling
up arrow 1%

Training
up arrow 1%

Microsoft Office
0%

National Average
$35,000

Customer Service
up arrow 1%

Customer Relations
up arrow 1%

Phone Support
up arrow 1%

Data Entry
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 185 votes.

Gender

Female
83 %
Male
17 %

Years of Experience

Less than 1 year
3%
1-4 years
35%
5-9 years
24%
10-19 years
26%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 65%
vision benefits Vision: 51% employee benefits None: 21%
ADVERTISEMENT