Customer Service Coordinator Salary
The average Customer Service Coordinator in the United States earns approximately $15.37 per hour. Compensation for this group is mainly affected by the specific employer, but the particular city and tenure are influential factors as well. Medical benefits are awarded to a fair number, and a majority earn dental coverage. Most Customer Service Coordinators report high levels of job satisfaction. Most Customer Service Coordinators survey respondents are women (77 percent). Figures cited in this summary are based on replies to PayScale's salary questionnaire.
Job Description for Customer Service Coordinator
A customer service coordinator works to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services. The coordinator also works to alleviate customer complaints and processes customer orders for products and services. They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer. The customer service coordinator often communicates with the customer over the phone or through email. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns.Read More...
On top of dealing directly with customers, the customer service coordinator works with a variety of supervisors and members of management to optimize customer care. Often, the coordinator reports to a supervisor or customer care manager to make suggestions as to what company policy changes would allow for a greater degree of customer care. The customer service coordinator also works with training staff so that staff members stay abreast of new services and products offered by the business.
For most customer service coordinator positions, a high school diploma or equivalent is required. A customer service coordinator must be an excellent oral and written communicator and must be able to efficiently use standard computer software.
Customer Service Coordinator Tasks
- Documents details of telephone conversation and actions taken .
- Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
- Completes transactions, records of complaints and actions taken, comments using internal PC systems.
Common Career Paths for Customer Service Coordinator
Though it's uncommon, some Customer Service Coordinators move into roles as Operations Managers, where pay is an average $59K per year. It is quite typical for Customer Service Coordinators to transition into roles as Customer Service Managers or Customer Service Supervisors, where reported median earnings are $10K and $1K higher per year.
Customer Service Representative (CSR) Job Listings
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Popular Employer Salaries for Customer Service Coordinator
Heading up the field in terms of compensation, Verizon Wireless offers the most; Customer Service Coordinators earn $49K on average there.
The lowest salaries can be found at TJ Maxx Inc — median pay is $22K — and there is little variation in compensation, with paychecks starting at $18K and only reaching $25K.
Popular Skills for Customer Service Coordinator
Customer Service Coordinators report using a large range of skills on the job. Most notably, skills in Customer Service Metrics, Job Scheduling, Customer Relationship Management, and Customer Relations are correlated to pay that is above average. Skills that seem to negatively impact pay include Inside Sales, Training, and Data Entry. It is often found that people who know Customer Relations are also skilled in Phone Support and Microsoft Office.
Pay by Experience Level for Customer Service Coordinator
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Customer Service Coordinators do not generally earn higher incomes from more experience in the field. Those who have worked for fewer than five years take home a median salary of $34K, and workers with five to 10 years of experience earn a higher $36K on average. The average pay reported by folks with 10 to 20 years of experience is around $38K. After two decades in the workforce, the average Customer Service Coordinator generally earns more than ever; median pay for this group is estimated at $42K.
Pay Difference by Location
For Customer Service Coordinators, busy Milwaukee offers a higher-than-average pay rate, 28 percent above the national average. Customer Service Coordinators will also find cushy salaries in Washington (+28 percent), Seattle (+15 percent), Plano (+14 percent), and Houston (+14 percent). In Baltimore, salaries are 9 percent below the national average and represent the lowest-paying market. A couple other locations with smaller-than-average paychecks include Charlotte (8 percent lower) and Columbus (4 percent lower).