Median pay for Customer Service Engineers in the United States is around $62K per year, but employers in New York offer the biggest paychecks; average compensation in that city is approximately $63K. The information for this snapshot was generated by responses to the PayScale salary survey.

$40,633 - $81,123
$41K
$62K
$81K
MEDIAN: $62,408
10%
50%
90%

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$17.52 - $29.93
$18
$23
$30
MEDIAN: $23.14
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Salary
$40,633 - $81,123  
   
Bonus
$0.00 - $8,241  
Profit Sharing
$0.00 - $5,178  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,624 - $80,445  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 98
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$17.52 - $29.93  
   
Overtime
$24.40 - $50.02  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $8,241  
   
Profit Sharing
$0.00 - $5,178  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,624 - $80,445  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 49

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Service Engineer

Customer support engineers are responsible for addressing the questions and concerns of customers about their company's products. Typically, the job involves addressing technical problems via telephone or internet services, and they may receive feedback and suggestions to refer to others in their department. They may also focus on issues and queries from other departments, such as manufacturing or marketing, within their own company.

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Customer Service Engineer Tasks

  • Troubleshoot, identify, and resolve problems with electronic equipment or software remotely or in a customer setting.
  • Recommend technical and product solutions to customers and internal teams.
  • Work directly with customers to answer technical and product questions, including during sales meetings.
  • Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
  • Transform customer issues into improvements for products and information for customers.

Customer Service Engineer Job Listings

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Popular Employer Salaries for Customer Service Engineer


Employees of EMC Corporation can expect to make the most, with the company offering a median salary of $59K; however, pay is widely dispersed from bottom to top, ranging from $40K to $107K.

Popular Skills for Customer Service Engineer


Professional skills reported by Customer Service Engineers are few in number. Those who have experience with Customer Service, Electronic Troubleshooting, and Computer Hardware Technician can expect to be compensated well for these skills. Skills that pay less than market rate include Computer Hardware Technician. Most people who know Computer Hardware Technician also know Customer Service.

Pay by Experience Level for Customer Service Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average inexperienced worker's salary is approximately $58K, and people with five to 10 years of experience bring in more at around $59K on average. Customer Service Engineers see a median salary of $61K after reaching one to two decades on the job. Respondents who boast more than two decades on the job don't boast commensurate pay, unfortunately; these veterans see average earnings of only $60K.

Customer Service Engineer Reviews

Q: What is it like working as a Customer Service Engineer?

Customer Service Engineer in Macon:
"Corporate Culture, Flexible Hours, Work From Home, Benefits."
Pros: Training and travel.
Cons: Hard to move up quickly within the company and managers move around a lot.

Related Job Salaries

Key Stats for Customer Service Engineer

Gender

Female
6 %
Male
94 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 21 votes.
026
Less than 1 year
4%
1-4 years
27%
5-9 years
24%
10-19 years
24%
20 years or more
21%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Engineer Salaries



Mid-Career
0%

National Average
$59,000


Skills That Affect Customer Service Engineer Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 21 votes.

Gender

Female
6 %
Male
94 %

Years of Experience

Less than 1 year
4%
1-4 years
27%
5-9 years
24%
10-19 years
24%
20 years or more
21%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 79%
vision benefits
Vision: 71%
dental benefits
None: 10%
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