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Customer Service Engineer Salary

The median pay for Customer Service Engineers comes out to approximately $53K per year in the United States, but employers in New York offer the most; the average salary in that city is around $63K. Respondents to the PayScale salary survey provided the data for this report.

$34,988 - $80,174
(Median)
$35K
$53K
$80K
MEDIAN: $53,007
10%
50%
90%

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$16.78 - $31.69
(Median)
$17
$21
$32
MEDIAN: $21.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$34,988 - $80,174  
   
Bonus
$0.00 - $7,122  
Profit Sharing
$0.00 - $13,315  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,081 - $80,750  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 158
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17$34$51
Hourly Rate
$16.78 - $31.69  
   
Overtime
$20.72 - $50.56  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $7,122  
   
Profit Sharing
$0.00 - $13,315  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,081 - $80,750  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 104

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Job Description for Customer Service Engineer

Customer support engineers are responsible for addressing the questions and concerns of customers about their company's products. Typically, the job involves addressing technical problems via telephone or internet services, and they may receive feedback and suggestions to refer to others in their department. They may also focus on issues and queries from other departments, such as manufacturing or marketing, within their own company.

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Customer Service Engineer Tasks

  • Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
  • Transform customer issues into improvements for products and information for customers.
  • Triage customer problems online, over the phone or in person and resolve or escalate them.
  • Troubleshoot, identify, and resolve problems with electronic equipment or software remotely or in a customer setting.
  • Recommend technical and product solutions to customers and internal teams.

Customer Service Engineer Job Listings

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Popular Employer Salaries for Customer Service Engineer


NCR Corp seems to offer the smallest paychecks with a median salary of only $43K. The pay range is quite narrow, too; compensation generally sits between $35K and $62K.


Professional skills reported by Customer Service Engineers are few in number. Computer Hardware Technician and Electronic Troubleshooting are considered valuable skills and can increase employee pay. Skills that are correlated to lower pay, on the other hand, include Electronic Troubleshooting and Computer Hardware Technician. Computer Hardware Technician and Electronic Troubleshooting are correlating skills — those who know the former usually know the latter.

Pay by Experience Level for Customer Service Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Respondents with less than five years' experience take home $50K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $54K. People with 10 to 20 years of experience make an average of about $53K in this role. Survey participants who have worked for more than two decades report bringing in $54K on average.

Customer Service Engineer Reviews

What is it like working as a Customer Service Engineer?

Customer Service Engineer in Macon:
"Corporate Culture, Flexible Hours, Work From Home, Benefits."
Pros: Training and travel.
Cons: Hard to move up quickly within the company and managers move around a lot.

Related Job Salaries

United States (change)

Experience Affects Customer Service Engineer Salaries

Mid-Career
up arrow 2%

Late-Career
up arrow 2%

Experienced
up arrow 1%

National Average
$53,000

Entry-Level
up arrow 6%

Skills That Affect Customer Service Engineer Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 64 votes.

Gender

Female
6 %
Male
94 %

Years of Experience

Less than 1 year
3%
1-4 years
21%
5-9 years
24%
10-19 years
26%
20 years or more
26%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 79%
vision benefits Vision: 67% employee benefits None: 11%