Customer Service Engineer Salary

Salaries for Customer Service Engineers in the United States average out at around $55K per year, but New York employers pay the most, offering approximately $63K on average. Customer Service Engineers will also find cushy salaries in Fresno (+9 percent).

$36,289 - $78,609

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$16.76 - $30.75

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27K$54K$81K
Salary
$36,289 - $78,609  
   
Bonus
$0.00 - $7,288  
Profit Sharing
$0.00 - $4,848  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,567 - $77,265  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 169
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$16.76 - $30.75  
   
Overtime
$21.36 - $47.75  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $7,288  
   
Profit Sharing
$0.00 - $4,848  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,567 - $77,265  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 102
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Job Description for Customer Service Engineer

Customer support engineers are responsible for addressing the questions and concerns of customers about their company's products. Typically, the job involves addressing technical problems via telephone or internet services, and they may receive feedback and suggestions to refer to others in their department. They may also focus on issues and queries from other departments, such as manufacturing or marketing, within their own company.

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Customer Service Engineer Tasks

  • Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
  • Transform customer issues into improvements for products and information for customers.
  • Triage customer problems online, over the phone or in person and resolve or escalate them.
  • Troubleshoot, identify, and resolve problems with electronic equipment or software remotely or in a customer setting.
  • Recommend technical and product solutions to customers and internal teams.

Customer Service Engineer Job Listings

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Popular Employer Salaries for Customer Service Engineer


The lowest salaries can be found at NCR Corp — median pay is $43K — and there is little variation in compensation, with paychecks starting at $35K and only reaching $61K.


Customer Service Engineers note just a narrow range of job skills. Electronic Troubleshooting and Computer Hardware Technician are considered valuable skills and can increase employee pay. Skills that seem to negatively impact pay include Computer Hardware Technician and Electronic Troubleshooting. Competency in Computer Hardware Technician frequently indicates knowledge of Electronic Troubleshooting.

Pay by Experience Level for Customer Service Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have less than five years' experience make $52K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $55K. Customer Service Engineers who work for 10 to 20 years in their occupation tend to earn about $53K. Individuals who have achieved more than 20 years of experience don't seem to earn any more than people who have 10 to 20 years under their belts.

Customer Service Engineer Reviews

What is it like working as a Customer Service Engineer?

Customer Service Engineer in Macon:
"Corporate Culture, Flexible Hours, Work From Home, Benefits."
Pros: Training and travel.
Cons: Hard to move up quickly within the company and managers move around a lot.

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Experience Affects Customer Service Engineer Salaries

Mid-Career
up arrow 3%

Late-Career
0%

National Average
$54,000

Experienced
up arrow 1%

Entry-Level
up arrow 4%

Skills That Affect Customer Service Engineer Salaries

National Average
$54,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 59 votes.

Gender

Female
7 %
Male
93 %

Years of Experience

Less than 1 year
4%
1-4 years
21%
5-9 years
26%
10-19 years
25%
20 years or more
24%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 79%
vision benefits Vision: 67% employee benefits None: 11%
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