Customer Service Engineer Salary
Median pay for Customer Service Engineers in the United States is around $62K per year, but employers in New York offer the biggest paychecks; average compensation in that city is approximately $63K. The information for this snapshot was generated by responses to the PayScale salary survey.
Job Description for Customer Service Engineer
Customer support engineers are responsible for addressing the questions and concerns of customers about their company's products. Typically, the job involves addressing technical problems via telephone or internet services, and they may receive feedback and suggestions to refer to others in their department. They may also focus on issues and queries from other departments, such as manufacturing or marketing, within their own company.Read More...
To receive incoming calls from customers, customer service engineers must be proficient in researching technical issues and finding viable solutions; they must always maintain up-to-date knowledge of upgrades and updates of their company's products, as well. At times, they may need to work with other employees to find the answer to a certain problem. They may also file reports regarding complaints they have received about company products.
Customer service engineers may work days, nights, or weekends, as many companies now offer 24-hour customer service. These engineers usually work on teams and frequently report to a supervisor or manager, and their work is entirely indoors and non-physical. Proficient knowledge of computers and their company's computer software is an absolute requirement.
Educational requirements for the position vary depending on the employer. Computer software companies, for example, may prefer applicants who have a bachelor's degree in a relevant field, while employers in less-specialized disciplines may not even require a degree.
Customer Service Engineer Tasks
- Troubleshoot, identify, and resolve problems with electronic equipment or software remotely or in a customer setting.
- Recommend technical and product solutions to customers and internal teams.
- Work directly with customers to answer technical and product questions, including during sales meetings.
- Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
- Transform customer issues into improvements for products and information for customers.
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Popular Employer Salaries for Customer Service Engineer
Employees of EMC Corporation can expect to make the most, with the company offering a median salary of $59K; however, pay is widely dispersed from bottom to top, ranging from $40K to $107K.
Popular Skills for Customer Service Engineer
Professional skills reported by Customer Service Engineers are few in number. Those who have experience with Customer Service, Electronic Troubleshooting, and Computer Hardware Technician can expect to be compensated well for these skills. Skills that pay less than market rate include Computer Hardware Technician. Most people who know Computer Hardware Technician also know Customer Service.
Pay by Experience Level for Customer Service Engineer
Median of all compensation (including tips, bonus, and overtime) by years of experience.
The average inexperienced worker's salary is approximately $58K, and people with five to 10 years of experience bring in more at around $59K on average. Customer Service Engineers see a median salary of $61K after reaching one to two decades on the job. Respondents who boast more than two decades on the job don't boast commensurate pay, unfortunately; these veterans see average earnings of only $60K.
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