Customer Service Engineer Salary

Median pay for Customer Service Engineers in the United States is around $54K annually, but employers in New York offer the biggest paychecks; average compensation in that city is approximately $63K. Customer Service Engineers will also find cushy salaries in Fresno (+8 percent).

$35,380 - $79,660
(Median)
$35K
$54K
$80K
MEDIAN: $53,944
10%
50%
90%

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$16.86 - $31.75
(Median)
$17
$22
$32
MEDIAN: $21.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Salary
$35,380 - $79,660  
   
Bonus
$0.00 - $7,231  
Profit Sharing
$0.00 - $9,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,437 - $81,196  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 165
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17$34$51
Hourly Rate
$16.86 - $31.75  
   
Overtime
$21.72 - $50.03  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $7,231  
   
Profit Sharing
$0.00 - $9,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,437 - $81,196  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 111
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Job Description for Customer Service Engineer

Customer support engineers are responsible for addressing the questions and concerns of customers about their company's products. Typically, the job involves addressing technical problems via telephone or internet services, and they may receive feedback and suggestions to refer to others in their department. They may also focus on issues and queries from other departments, such as manufacturing or marketing, within their own company.

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Customer Service Engineer Tasks

  • Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
  • Transform customer issues into improvements for products and information for customers.
  • Triage customer problems online, over the phone or in person and resolve or escalate them.
  • Troubleshoot, identify, and resolve problems with electronic equipment or software remotely or in a customer setting.
  • Recommend technical and product solutions to customers and internal teams.

Customer Service Engineer Job Listings

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Popular Employer Salaries for Customer Service Engineer


Employees at NCR Corp take home the smallest paychecks, and $43K is the median salary. Furthermore, range in pay is narrow, with salaries starting at $35K and quickly nearing the top at only $61K.


Customer Service Engineers typically list a handful of skills they use on the job. Computer Hardware Technician and Electronic Troubleshooting are considered valuable skills and can increase employee pay. Skills that are correlated to lower pay, on the other hand, include Electronic Troubleshooting and Computer Hardware Technician. Those with knowledge of Computer Hardware Technician tend to be skilled in Electronic Troubleshooting as well.

Pay by Experience Level for Customer Service Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries for the relatively untried average out to around $51K, but survey participants with five to 10 years of experience earn a significantly higher median of $56K. Customer Service Engineers claiming one to two decades of experience make an estimated median of $53K. Customer Service Engineers who have spent more than 20 years on the job report earning a significantly higher median of $54K.

Customer Service Engineer Reviews

What is it like working as a Customer Service Engineer?

Customer Service Engineer in Macon:
"Corporate Culture, Flexible Hours, Work From Home, Benefits."
Pros: Training and travel.
Cons: Hard to move up quickly within the company and managers move around a lot.

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Experience Affects Customer Service Engineer Salaries

Mid-Career
up arrow 4%

Late-Career
0%

National Average
$54,000

Experienced
up arrow 1%

Entry-Level
up arrow 5%

Skills That Affect Customer Service Engineer Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 62 votes.

Gender

Female
6 %
Male
94 %

Years of Experience

Less than 1 year
3%
1-4 years
21%
5-9 years
26%
10-19 years
26%
20 years or more
23%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 79%
vision benefits Vision: 68% employee benefits None: 10%
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