Customer Service Engineer Salary (United States)

The average salary for a Customer Service Engineer is $51,578 per year.
Customer Service Engineer Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$33,849 - $78,101
(Median)
34K
44K
52K
65K
78K
MEDIAN: $51,577
10%
25%
50%
75%
90%
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Customer Service Engineer Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$16.66 - $31.64
(Median)
17
22
26
32
MEDIAN: $21.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$33,849 - $78,101  
   
Bonus
$0.00 - $9,635  
Profit Sharing
$-0.50 - $13,545  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,197 - $80,349  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 226
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$16.66 - $31.64  
   
Overtime
$20.93 - $51.05  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,635  
   
Profit Sharing
$-0.50 - $13,545  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,197 - $80,349  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 226
Is Customer Service Engineer your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:
Job Description for Customer Service Engineer
  • Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
  • Transform customer issues into improvements for products and information for customers.
  • Triage customer problems online, over the phone or in person and resolve or escalate them.
  • Troubleshoot, identify, and resolve problems with electronic equipment or software remotely or in a customer setting.
  • Recommend technical and product solutions to customers and internal teams.

Customer Service Engineer Job Listings

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Popular Employer Salaries for Customer Service Engineer
Pay by Experience Level for Customer Service Engineer
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Related Job Salaries

Experience Affects Customer Service Engineer Salaries

Late-Career
up arrow 11%
Experienced
up arrow 4%
Mid-Career
up arrow 2%
National Average
$53,000
Entry-Level
up arrow 8%

Skills That Affect Customer Service Engineer Salaries

National Average
$53,000
Computer Hardware Technician
up arrow 3%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 63 votes.
Gender
Female
7%
female alumni
 
Male
93%
male alumni
Years of Experience
Less than 1 year
4%
1-4 years
23%
5-9 years
22%
10-19 years
27%
20 years or more
24%
Common Health Benefits
medical benefits Medical: 87% dental benefits Dental: 76%
vision benefits Vision: 61% employee benefits None: 12%
Find Out Exactly What You Should Be Paid
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Years in Field/Career:
Location:
United States (change)
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