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Customer Service Engineer Salary

Salaries for Customer Service Engineers in the United States average out at around $53K per year, but New York employers pay the most, offering approximately $63K on average. Customer Service Engineers will also find cushy salaries in Fresno (+8 percent).

$35,264 - $79,070
(Median)
$35K
$53K
$79K
MEDIAN: $53,162
10%
50%
90%

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$16.85 - $31.88
(Median)
$17
$22
$32
MEDIAN: $21.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Salary
$35,264 - $79,070  
   
Bonus
$0.00 - $7,787  
Profit Sharing
$0.00 - $9,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,359 - $81,023  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 163
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17$34$51
Hourly Rate
$16.85 - $31.88  
   
Overtime
$21.55 - $50.34  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $7,787  
   
Profit Sharing
$0.00 - $9,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,359 - $81,023  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 110

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United States (change)


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Job Description for Customer Service Engineer

Customer support engineers are responsible for addressing the questions and concerns of customers about their company's products. Typically, the job involves addressing technical problems via telephone or internet services, and they may receive feedback and suggestions to refer to others in their department. They may also focus on issues and queries from other departments, such as manufacturing or marketing, within their own company.

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Customer Service Engineer Tasks

  • Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
  • Transform customer issues into improvements for products and information for customers.
  • Triage customer problems online, over the phone or in person and resolve or escalate them.
  • Troubleshoot, identify, and resolve problems with electronic equipment or software remotely or in a customer setting.
  • Recommend technical and product solutions to customers and internal teams.

Customer Service Engineer Job Listings

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Popular Employer Salaries for Customer Service Engineer


Employees of NCR Corp can expect to make the least, with the company offering a median salary of $43K; however, pay is widely dispersed from top to bottom, ranging from $35K to $62K.


Professional skills reported by Customer Service Engineers are few in number. Computer Hardware Technician and Electronic Troubleshooting are considered valuable skills and can increase employee pay. Skills that seem to negatively impact pay include Electronic Troubleshooting and Computer Hardware Technician. Experience with Computer Hardware Technician is often linked with knowledge of Electronic Troubleshooting.

Pay by Experience Level for Customer Service Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average worker who claims fewer than five years of experience earns around $51K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $56K. People with 10 to 20 years of experience make an average of about $54K in this role. Individuals who report more than two decades of experience seem to make about the same as folks in the 10-to-20 year range.

Customer Service Engineer Reviews

What is it like working as a Customer Service Engineer?

Customer Service Engineer in Macon:
"Corporate Culture, Flexible Hours, Work From Home, Benefits."
Pros: Training and travel.
Cons: Hard to move up quickly within the company and managers move around a lot.

Related Job Salaries

United States (change)

Experience Affects Customer Service Engineer Salaries

Mid-Career
up arrow 4%

Late-Career
up arrow 1%

Experienced
0%

National Average
$54,000

Entry-Level
up arrow 6%

Skills That Affect Customer Service Engineer Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 63 votes.

Gender

Female
6 %
Male
94 %

Years of Experience

Less than 1 year
3%
1-4 years
21%
5-9 years
26%
10-19 years
26%
20 years or more
24%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 79%
vision benefits Vision: 68% employee benefits None: 10%
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