Customer Service Engineer Salary

The median salary for Customer Service Engineers in the United States is $61K annually, and compared to other cities, Irving offers the biggest paychecks at around $89K on average. Customer Service Engineers will also find cushy salaries in Philadelphia (+16 percent) and New York (+11 percent). This snapshot results from replies to PayScale's salary survey.

$40,630 - $81,881
$41K
$61K
$82K
MEDIAN: $61,489
10%
50%
90%

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$16.90 - $29.39
$17
$22
$29
MEDIAN: $21.85
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Salary
$40,630 - $81,881  
   
Bonus
$0.00 - $12,164  
Profit Sharing
$1,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,727 - $79,886  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 87
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$16.90 - $29.39  
   
Overtime
$24.63 - $46.61  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $12,164  
   
Profit Sharing
$1,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,727 - $79,886  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 47

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Job Description for Customer Service Engineer

Customer support engineers are responsible for addressing the questions and concerns of customers about their company's products. Typically, the job involves addressing technical problems via telephone or internet services, and they may receive feedback and suggestions to refer to others in their department. They may also focus on issues and queries from other departments, such as manufacturing or marketing, within their own company.

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Customer Service Engineer Tasks

  • Troubleshoot, identify, and resolve problems with electronic equipment or software remotely or in a customer setting.
  • Recommend technical and product solutions to customers and internal teams.
  • Work directly with customers to answer technical and product questions, including during sales meetings.
  • Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
  • Transform customer issues into improvements for products and information for customers.

Customer Service Engineer Job Listings

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Popular Employer Salaries for Customer Service Engineer


Although EMC Corporation leads the field in pay with a median salary of $60K, employees there receive a wide spread of salaries, from $40K on the low end all the way up to $108K at the top.

Popular Skills for Customer Service Engineer


Survey takers who work as Customer Service Engineers typically report just a few professional skills. Those who have experience with Electronic Troubleshooting, Customer Service, and Computer Hardware Technician can expect to be compensated well for these skills. Skills that seem to negatively impact pay include Computer Hardware Technician. Those proficient in Computer Hardware Technician are, more often than not, also skilled in Customer Service.

Pay by Experience Level for Customer Service Engineer

Pay by Experience for a Customer Service Engineer has a positive trend. An entry-level Customer Service Engineer with less than 5 years of experience can expect to earn an average total compensation of $57,000 based on 63 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Engineer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $58,000 based on 42 salaries. An experienced Customer Service Engineer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $60,000 based on 38 salaries. A Customer Service Engineer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $66,000 based on 25 salaries.

Customer Service Engineer Reviews

Q: What is it like working as a Customer Service Engineer?

Customer Service Engineer in Macon:
"Corporate Culture, Flexible Hours, Work From Home, Benefits."
Pros: Training and travel.
Cons: Hard to move up quickly within the company and managers move around a lot.

Related Job Salaries

Key Stats for Customer Service Engineer

Gender

Female
10 %
Male
90 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 20 votes.
Less than 1 year
6%
1-4 years
32%
5-9 years
20%
10-19 years
22%
20 years or more
20%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Engineer Salaries

▲15%

▲5%

▲2%

▼0%

National Average
$57,000

Skills That Affect Customer Service Engineer Salaries


National Average
$57,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 20 votes.

Gender

Female
10 %
Male
90 %

Years of Experience

Less than 1 year
6%
1-4 years
32%
5-9 years
20%
10-19 years
22%
20 years or more
20%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 76%
vision benefits
Vision: 68%
no benefits
None: 12%
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