Customer Service Engineer Salary

The median salary for Customer Service Engineers in the United States is $62K per year, and compared to other cities, Irving offers the biggest paychecks at around $89K on average. Customer Service Engineers will also find cushy salaries in Philadelphia (+12 percent) and New York (+7 percent). The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$40,855 - $79,168
$41K
$62K
$79K
MEDIAN: $62,064
10%
50%
90%

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$17.23 - $30.23
$17
$24
$30
MEDIAN: $23.61
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27K$54K$81K
Salary
$40,855 - $79,168  
   
Bonus
$0.00 - $8,241  
Profit Sharing
$0.00 - $5,178  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,555 - $79,322  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 86
© PayScale, Inc. @ www.payscale.com
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$17.23 - $30.23  
   
Overtime
$24.86 - $48.28  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $8,241  
   
Profit Sharing
$0.00 - $5,178  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,555 - $79,322  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 45
© PayScale, Inc. @ www.payscale.com

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Service Engineer

Customer support engineers are responsible for addressing the questions and concerns of customers about their company's products. Typically, the job involves addressing technical problems via telephone or internet services, and they may receive feedback and suggestions to refer to others in their department. They may also focus on issues and queries from other departments, such as manufacturing or marketing, within their own company.

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Customer Service Engineer Tasks

  • Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
  • Transform customer issues into improvements for products and information for customers.
  • Triage customer problems online, over the phone or in person and resolve or escalate them.
  • Troubleshoot, identify, and resolve problems with electronic equipment or software remotely or in a customer setting.
  • Recommend technical and product solutions to customers and internal teams.

Customer Service Engineer Job Listings

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Popular Employer Salaries for Customer Service Engineer


For Customer Service Engineers, comfortable salaries can be found at EMC Corporation; in fact, average earnings are around $60K, the highest in the area, though the difference in the company's lowest and highest employee paychecks ($40K versus $108K) is great.

Popular Skills for Customer Service Engineer


Survey takers who work as Customer Service Engineers usually report a few specific skills. Those who have experience with Electronic Troubleshooting, Customer Service, and Computer Hardware Technician can expect to be compensated well for these skills. Skills that pay less than market rate include Computer Hardware Technician and Customer Service. Most people who know Computer Hardware Technician also know Customer Service.

Pay by Experience Level for Customer Service Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. During the first five years of their careers, Customer Service Engineers see a median income of $57K. Survey respondents with five to 10 years of experience report an only modestly higher median of $58K. Customer Service Engineers who work for 10 to 20 years in their occupation tend to earn about $60K. In the end, more experience does seem to mean larger paychecks; seasoned Customer Service Engineers with more than 20 years of experience earn a predictably higher median salary of $66K.

Customer Service Engineer Reviews

Q: What is it like working as a Customer Service Engineer?

Customer Service Engineer in Macon:
`"$Corporate Culture, Flexible Hours, Work From Home, Benefits."`
Pros: Training and travel.
Cons: Hard to move up quickly within the company and managers move around a lot.

Related Job Salaries

Key Stats for Customer Service Engineer

Gender

Female
8 %
Male
92 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.
Less than 1 year
5%
1-4 years
31%
5-9 years
21%
10-19 years
24%
20 years or more
19%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Engineer Salaries

▲11%

▲2%

National Average
$59,000

▼1%

▼3%

Skills That Affect Customer Service Engineer Salaries

National Average
$59,000




Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
5%
1-4 years
31%
5-9 years
21%
10-19 years
24%
20 years or more
19%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 80%
vision benefits
Vision: 74%
dental benefits
None: 9%
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