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Customer Service Engineer Salary (United States)

A Customer Service Engineer earns an average salary of $52,875 per year. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.
Customer Service Engineer Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$34,392 - $78,866
(Median)
34K
44K
53K
64K
79K
MEDIAN: $52,874
10%
25%
50%
75%
90%
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Customer Service Engineer Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$16.60 - $30.64
(Median)
17
21
25
31
MEDIAN: $20
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$34,392 - $78,866  
   
Bonus
$0.00 - $9,863  
Profit Sharing
$-0.50 - $13,591  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,222 - $77,530  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 149
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$16.60 - $30.64  
   
Overtime
$20.93 - $46.37  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $9,863  
   
Profit Sharing
$-0.50 - $13,591  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,222 - $77,530  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 92
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Job Description for Customer Service Engineer

  • Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
  • Transform customer issues into improvements for products and information for customers.
  • Triage customer problems online, over the phone or in person and resolve or escalate them.
  • Troubleshoot, identify, and resolve problems with electronic equipment or software remotely or in a customer setting.
  • Recommend technical and product solutions to customers and internal teams.

Customer Service Engineer Job Listings

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Popular Employer Salaries for Customer Service Engineer

Pay by Experience Level for Customer Service Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Customer Service Engineer Reviews

What is it like working as a Customer Service Engineer?
Customer Service Engineer in Macon:
"Corporate Culture, Flexible Hours, Work From Home, Benefits."
Pros: Training and travel.
Cons: Hard to move up quickly within the company and managers move around a lot.

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Experience Affects Customer Service Engineer Salaries

Late-Career
up arrow 10%
Experienced
up arrow 4%
Mid-Career
up arrow 1%
National Average
$53,000
Entry-Level
up arrow 8%

Skills That Affect Customer Service Engineer Salaries

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 65 votes.

Gender

Female
8%
female alumni
 
Male
92%
male alumni

Years of Experience

Less than 1 year
5%
1-4 years
24%
5-9 years
22%
10-19 years
26%
20 years or more
23%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 76%
vision benefits Vision: 61% employee benefits None: 12%