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Customer Service Engineer Salary (United States)

The median salary for Customer Service Engineers in the United States is approximately $52K per year, but employers pay the most in New York, offering around $63K on average.
Customer Service Engineer Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$35,264 - $79,917
(Median)
35K
44K
52K
64K
80K
MEDIAN: $52,132
10%
25%
50%
75%
90%
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Customer Service Engineer Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$16.72 - $30.49
(Median)
17
21
25
30
MEDIAN: $21.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$35,264 - $79,917  
   
Bonus
$0.00 - $8,170  
Profit Sharing
$0.00 - $13,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,987 - $79,354  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 153
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$16.72 - $30.49  
   
Overtime
$21.14 - $45.48  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $8,170  
   
Profit Sharing
$0.00 - $13,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,987 - $79,354  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 97
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Job Description for Customer Service Engineer

Customer support engineers are responsible for addressing the questions and concerns of customers about their company's products. Typically, the job involves addressing technical problems via telephone or internet services, and they may receive feedback and suggestions to refer to others in their department. They may also focus on issues and queries from other departments, such as manufacturing or marketing, within their own company.
Read More...
Customer Service Engineer Tasks
  • Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
  • Transform customer issues into improvements for products and information for customers.
  • Triage customer problems online, over the phone or in person and resolve or escalate them.
  • Troubleshoot, identify, and resolve problems with electronic equipment or software remotely or in a customer setting.
  • Recommend technical and product solutions to customers and internal teams.

Customer Service Engineer Job Listings

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Popular Employer Salaries for Customer Service Engineer

NCR Corp offers the lowest pay in the field with a median salary of just $43K, but on the other end, some employees may earn up to $62K.

Survey takers who work as Customer Service Engineers typically report just a few professional skills. Computer Hardware Technician and Electronic Troubleshooting are considered valuable skills and can increase employee pay. Skills that seem to negatively impact pay include Electronic Troubleshooting and Computer Hardware Technician. Employees educated in Computer Hardware Technician are typically practiced in Electronic Troubleshooting, too.

Pay by Experience Level for Customer Service Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Salaries for the relatively untried average out to around $50K, but survey participants with five to 10 years of experience earn a significantly higher median of $54K. The average pay reported by folks with 10 to 20 years of experience is around $54K. People who have worked for more than 20 years report a median income no higher than the median for folks with 10 to 20 years of experience.

Pay Difference By Location

New York
up arrow 20%
National Average
$53,000
Houston
up arrow 32%
Larger circles over a city indicate a job is popular in that location.

Customer Service Engineer Reviews

What is it like working as a Customer Service Engineer?
Customer Service Engineer in Macon:
"Corporate Culture, Flexible Hours, Work From Home, Benefits."
Pros: Training and travel.
Cons: Hard to move up quickly within the company and managers move around a lot.

Related Job Salaries

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Experience Affects Customer Service Engineer Salaries

Mid-Career
up arrow 3%
Experienced
up arrow 3%
Late-Career
up arrow 3%
National Average
$53,000
Entry-Level
up arrow 6%

Skills That Affect Customer Service Engineer Salaries

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 66 votes.

Gender

Female
7%
female alumni
 
Male
93%
male alumni

Years of Experience

Less than 1 year
4%
1-4 years
24%
5-9 years
23%
10-19 years
26%
20 years or more
23%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 78%
vision benefits Vision: 65% employee benefits None: 11%