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Customer Service Engineer Salary

Customer Service Engineers in the United States earn an average of $53K per year, and top pay can be found in New York, where the average is $63K. Customer Service Engineers will also find cushy salaries in Fresno (+9 percent). The numbers in this rundown were provided by PayScale's salary survey participants.

$35,264 - $79,070
(Median)
$35K
$53K
$79K
MEDIAN: $52,846
10%
50%
90%

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$16.85 - $31.88
(Median)
$17
$22
$32
MEDIAN: $21.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$35,264 - $79,070  
   
Bonus
$0.00 - $7,297  
Profit Sharing
$0.00 - $9,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,359 - $80,884  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 163
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17$34$51
Hourly Rate
$16.85 - $31.88  
   
Overtime
$21.11 - $50.26  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $7,297  
   
Profit Sharing
$0.00 - $9,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,359 - $80,884  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 110

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Job Description for Customer Service Engineer

Customer support engineers are responsible for addressing the questions and concerns of customers about their company's products. Typically, the job involves addressing technical problems via telephone or internet services, and they may receive feedback and suggestions to refer to others in their department. They may also focus on issues and queries from other departments, such as manufacturing or marketing, within their own company.

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Customer Service Engineer Tasks

  • Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
  • Transform customer issues into improvements for products and information for customers.
  • Triage customer problems online, over the phone or in person and resolve or escalate them.
  • Troubleshoot, identify, and resolve problems with electronic equipment or software remotely or in a customer setting.
  • Recommend technical and product solutions to customers and internal teams.

Customer Service Engineer Job Listings

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Popular Employer Salaries for Customer Service Engineer


NCR Corp seems to offer the smallest paychecks with a median salary of only $43K. The pay range is quite narrow, too; compensation generally sits between $35K and $62K.


Customer Service Engineers typically list a handful of skills they use on the job. Computer Hardware Technician and Electronic Troubleshooting are considered valuable skills and can increase employee pay. At the other end of the pay range are skills like Electronic Troubleshooting and Computer Hardware Technician. It is not unusual for someone who knows Computer Hardware Technician to be familiar with Electronic Troubleshooting as well.

Pay by Experience Level for Customer Service Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries for the relatively untried average out to around $51K, but survey participants with five to 10 years of experience earn a significantly higher median of $55K. Customer Service Engineers claiming one to two decades of experience make an estimated median of $54K. Customer Service Engineers who have stuck around for more than two decades see earnings that are no higher than those of folks who have worked for 10 to 20 years.

Customer Service Engineer Reviews

What is it like working as a Customer Service Engineer?

Customer Service Engineer in Macon:
"Corporate Culture, Flexible Hours, Work From Home, Benefits."
Pros: Training and travel.
Cons: Hard to move up quickly within the company and managers move around a lot.

Related Job Salaries

United States (change)

Experience Affects Customer Service Engineer Salaries

Mid-Career
up arrow 3%

Late-Career
up arrow 1%

Experienced
0%

National Average
$54,000

Entry-Level
up arrow 5%

Skills That Affect Customer Service Engineer Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 62 votes.

Gender

Female
6 %
Male
94 %

Years of Experience

Less than 1 year
3%
1-4 years
21%
5-9 years
26%
10-19 years
26%
20 years or more
25%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 79%
vision benefits Vision: 68% employee benefits None: 11%
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