Customer Service Engineer Salary

Customer Service Engineers in the United States earn an average of $62K per year; salaries are particularly strong in Irving, where workers earn around $89K. Customer Service Engineers will also find cushy salaries in Philadelphia (+17 percent) and New York (+12 percent).

$40,979 - $83,191
$41K
$62K
$83K
MEDIAN: $62,262
10%
50%
90%

Add this chart to your site: 640px    300px

$16.57 - $30.31
$17
$22
$30
MEDIAN: $21.81
10%
50%
90%

Add this chart to your site: 640px    300px

$0$83K
Salary $40,979 - $83,191
Bonus $0.00 - $18,124
Profit Sharing $1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,805 - $81,496
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 77
Hourly Data $0$48
Hourly Rate $16.57 - $30.31
Overtime $24.94 - $48.43
Annual Data $0$81K
Bonus $0.00 - $18,124
Profit Sharing $1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,805 - $81,496
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 44

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Customer Service Engineer

Customer support engineers are responsible for addressing the questions and concerns of customers about their company's products. Typically, the job involves addressing technical problems via telephone or internet services, and they may receive feedback and suggestions to refer to others in their department. They may also focus on issues and queries from other departments, such as manufacturing or marketing, within their own company.

Read More...

Customer Service Engineer Tasks

  • Troubleshoot, identify, and resolve problems with electronic equipment or software remotely or in a customer setting.
  • Recommend technical and product solutions to customers and internal teams.
  • Work directly with customers to answer technical and product questions, including during sales meetings.
  • Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
  • Transform customer issues into improvements for products and information for customers.

Customer Service Engineer Job Listings

Popular Employer Salaries for Customer Service Engineer


For Customer Service Engineers, comfortable salaries can be found at EMC Corporation; in fact, average earnings are around $60K, the highest in the area, though the difference in the company's lowest and highest employee paychecks ($40K versus $108K) is great.

Popular Skills for Customer Service Engineer


Customer Service Engineers who responded to the survey indicated only a few skills that they use on the job. Those who have experience with Electronic Troubleshooting, Customer Service, and Computer Hardware Technician can expect to be compensated well for these skills. Skills that pay less than market rate include Computer Hardware Technician. Most people who know Computer Hardware Technician also know Customer Service.

Pay by Experience Level for Customer Service Engineer

Pay by Experience for a Customer Service Engineer has a positive trend. An entry-level Customer Service Engineer with less than 5 years of experience can expect to earn an average total compensation of $57,000 based on 63 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Engineer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $58,000 based on 42 salaries. An experienced Customer Service Engineer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $60,000 based on 38 salaries. A Customer Service Engineer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $66,000 based on 25 salaries.

Customer Service Engineer Reviews

Q: What is it like working as a Customer Service Engineer?

Customer Service Engineer in Macon:
"Corporate Culture, Flexible Hours, Work From Home, Benefits."
Pros: Training and travel.
Cons: Hard to move up quickly within the company and managers move around a lot.

Related Job Salaries

Key Stats for Customer Service Engineer

Gender

Female
9 %
Male
91 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 20 votes.
Less than 1 year
7%
1-4 years
33%
5-9 years
18%
10-19 years
20%
20 years or more
21%
ADVERTISEMENT
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Engineer Salaries

▲16%

▲6%

▲3%

▼0%

National Average
$57,000

Skills That Affect Customer Service Engineer Salaries


National Average
$57,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 20 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
7%
1-4 years
33%
5-9 years
18%
10-19 years
20%
20 years or more
21%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 73%
vision benefits
Vision: 67%
no benefits
None: 12%
ADVERTISEMENT