Customer Service Engineer Salary
Very much a male-dominated career in the United States, Customer Service Engineers earn an average of $60K annually. Cash earnings for Customer Service Engineers — which occasionally include more than $8K from bonuses and more than $5K from profit sharing — stretch from around $39K to approximately $79K. While the specific employer and tenure impact pay for this group, residence is the most influential factor. Most workers in this position report high levels of job satisfaction. Nearly all enjoy medical while a strong majority get dental coverage. Vision coverage is also available to a fair number. This report is based on responses to the PayScale salary survey.
Job Description for Customer Service Engineer
Customer support engineers are responsible for addressing the questions and concerns of customers about their company's products. Typically, the job involves addressing technical problems via telephone or internet services, and they may receive feedback and suggestions to refer to others in their department. They may also focus on issues and queries from other departments, such as manufacturing or marketing, within their own company.Read More...
To receive incoming calls from customers, customer service engineers must be proficient in researching technical issues and finding viable solutions; they must always maintain up-to-date knowledge of upgrades and updates of their company's products, as well. At times, they may need to work with other employees to find the answer to a certain problem. They may also file reports regarding complaints they have received about company products.
Customer service engineers may work days, nights, or weekends, as many companies now offer 24-hour customer service. These engineers usually work on teams and frequently report to a supervisor or manager, and their work is entirely indoors and non-physical. Proficient knowledge of computers and their company's computer software is an absolute requirement.
Educational requirements for the position vary depending on the employer. Computer software companies, for example, may prefer applicants who have a bachelor's degree in a relevant field, while employers in less-specialized disciplines may not even require a degree.
Customer Service Engineer Tasks
- Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
- Transform customer issues into improvements for products and information for customers.
- Triage customer problems online, over the phone or in person and resolve or escalate them.
- Troubleshoot, identify, and resolve problems with electronic equipment or software remotely or in a customer setting.
- Recommend technical and product solutions to customers and internal teams.
Customer Service Engineer Job Listings
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Popular Employer Salaries for Customer Service Engineer
EMC Corporation offers the largest salaries in town ($60K on average), but the considerable range in workers' salaries creates a rather varied pay scale that stretches from $40K to $76K.
Popular Skills for Customer Service Engineer
Professional skills reported by Customer Service Engineers are few in number. Those who have experience with Customer Service, Electronic Troubleshooting, and Computer Hardware Technician can expect to be compensated well for these skills. At the other end of the pay range are skills like Computer Hardware Technician and Electronic Troubleshooting. Those proficient in Computer Hardware Technician are, more often than not, also skilled in Customer Service.
Pay by Experience Level for Customer Service Engineer
Median of all compensation (including tips, bonus, and overtime) by years of experience.
The average inexperienced worker's salary is approximately $57K, and people with five to 10 years of experience bring in more at around $57K on average. The average pay reported by folks with 10 to 20 years of experience is around $58K. Survey participants with more than two decades under their belts actually report earning less than people with less experience; the former take home only $54K on average.