Customer Service Engineer Salary

The average salary for Customer Service Engineers in the United States is $54K annually, and pay runs especially high in New York, where the average is $63K. Customer Service Engineers will also find cushy salaries in Fresno (+9 percent) and Seattle (+4 percent).

$37,111 - $75,681
(Median)
$37K
$54K
$76K
MEDIAN: $54,257
10%
50%
90%

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$16.99 - $31.64
(Median)
$17
$22
$32
MEDIAN: $21.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$37,111 - $75,681  
   
Bonus
$0.00 - $6,492  
Profit Sharing
$0.00 - $3,710  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,431 - $76,009  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 181
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$16.99 - $31.64  
   
Overtime
$21.75 - $49.62  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $6,492  
   
Profit Sharing
$0.00 - $3,710  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,431 - $76,009  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 110
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Job Description for Customer Service Engineer

Customer support engineers are responsible for addressing the questions and concerns of customers about their company's products. Typically, the job involves addressing technical problems via telephone or internet services, and they may receive feedback and suggestions to refer to others in their department. They may also focus on issues and queries from other departments, such as manufacturing or marketing, within their own company.

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Customer Service Engineer Tasks

  • Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
  • Transform customer issues into improvements for products and information for customers.
  • Triage customer problems online, over the phone or in person and resolve or escalate them.
  • Troubleshoot, identify, and resolve problems with electronic equipment or software remotely or in a customer setting.
  • Recommend technical and product solutions to customers and internal teams.

Customer Service Engineer Job Listings

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Popular Employer Salaries for Customer Service Engineer


Although EMC Corporation leads the field in pay with a median salary of $56K, employees there receive a wide spread of salaries, from $41K on the low end all the way up to $93K at the top.

Salaries are easily beat at NCR Corp, where median pay comes to just $43K, the lowest in the field. What's more, with base pay starting at $35K and ending at $60K, range in salary is rather small.

Popular Skills for Customer Service Engineer


Customer Service Engineers who responded to the survey report just a handful of professional skills. Those who have experience with Customer Service, Computer Hardware Technician, and Electronic Troubleshooting can expect to be compensated well for these skills. Skills that seem to negatively impact pay include Electronic Troubleshooting and Computer Hardware Technician. Those familiar with Computer Hardware Technician also tend to know Customer Service.

Pay by Experience Level for Customer Service Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average worker who claims fewer than five years of experience earns around $53K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $55K. Customer Service Engineers with one to two decades of relevant experience report an average salary of approximately $54K. Folks who claim more than 20 years of relevant experience actually report a comparatively lower median income of $53K.

Customer Service Engineer Reviews

What is it like working as a Customer Service Engineer?

Customer Service Engineer in Macon:
"Corporate Culture, Flexible Hours, Work From Home, Benefits."
Pros: Training and travel.
Cons: Hard to move up quickly within the company and managers move around a lot.

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Experience Affects Customer Service Engineer Salaries

Mid-Career
up arrow 1%

Experienced
up arrow 1%

Late-Career
0%

National Average
$54,000

Entry-Level
up arrow 2%

Skills That Affect Customer Service Engineer Salaries

Customer Service
up arrow 20%

National Average
$54,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 56 votes.

Gender

Female
7 %
Male
93 %

Years of Experience

Less than 1 year
4%
1-4 years
23%
5-9 years
26%
10-19 years
26%
20 years or more
21%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 79%
medical benefits
Vision: 68%
dental benefits
None: 8%
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