Very much a male-dominated career in the United States, Customer Service Engineers earn an average of $60K annually. Cash earnings for Customer Service Engineers — which occasionally include more than $8K from bonuses and more than $5K from profit sharing — stretch from around $39K to approximately $79K. While the specific employer and tenure impact pay for this group, residence is the most influential factor. Most workers in this position report high levels of job satisfaction. Nearly all enjoy medical while a strong majority get dental coverage. Vision coverage is also available to a fair number.

$40,502 - $80,149
(Median)
$41K
$60K
$80K
MEDIAN: $60,219
10%
50%
90%

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$17.47 - $30.89
(Median)
$17
$23
$31
MEDIAN: $22.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27K$54K$81K
Salary
$40,502 - $80,149  
   
Bonus
$0.00 - $8,052  
Profit Sharing
$0.00 - $5,138  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,028 - $79,099  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 106
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$17.47 - $30.89  
   
Overtime
$23.81 - $46.85  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $8,052  
   
Profit Sharing
$0.00 - $5,138  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,028 - $79,099  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 58
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Job Description for Customer Service Engineer

Customer support engineers are responsible for addressing the questions and concerns of customers about their company's products. Typically, the job involves addressing technical problems via telephone or internet services, and they may receive feedback and suggestions to refer to others in their department. They may also focus on issues and queries from other departments, such as manufacturing or marketing, within their own company.

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Customer Service Engineer Tasks

  • Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
  • Transform customer issues into improvements for products and information for customers.
  • Triage customer problems online, over the phone or in person and resolve or escalate them.
  • Troubleshoot, identify, and resolve problems with electronic equipment or software remotely or in a customer setting.
  • Recommend technical and product solutions to customers and internal teams.

Customer Service Engineer Job Listings

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Popular Employer Salaries for Customer Service Engineer


EMC Corporation offers the largest salaries in town ($60K on average), but the considerable range in workers' salaries creates a rather varied pay scale that stretches from $40K to $76K.

Popular Skills for Customer Service Engineer


Professional skills reported by Customer Service Engineers are few in number. Those who have experience with Customer Service, Electronic Troubleshooting, and Computer Hardware Technician can expect to be compensated well for these skills. At the other end of the pay range are skills like Computer Hardware Technician and Electronic Troubleshooting. Those proficient in Computer Hardware Technician are, more often than not, also skilled in Customer Service.

Pay by Experience Level for Customer Service Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average inexperienced worker's salary is approximately $57K, and people with five to 10 years of experience bring in more at around $57K on average. The average pay reported by folks with 10 to 20 years of experience is around $58K. Survey participants with more than two decades under their belts actually report earning less than people with less experience; the former take home only $54K on average.

Customer Service Engineer Reviews

What is it like working as a Customer Service Engineer?

Customer Service Engineer in Macon:
"Corporate Culture, Flexible Hours, Work From Home, Benefits."
Pros: Training and travel.
Cons: Hard to move up quickly within the company and managers move around a lot.

Related Job Salaries

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Experience Affects Customer Service Engineer Salaries



Mid-Career
0%

National Average
$57,000


Skills That Affect Customer Service Engineer Salaries

Customer Service
up arrow 2%

National Average
$57,000

Electronic Troubleshooting
up arrow 4%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.

Gender

Female
5 %
Male
95 %

Years of Experience

Less than 1 year
4%
1-4 years
25%
5-9 years
23%
10-19 years
27%
20 years or more
21%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 80%
medical benefits
Vision: 73%
dental benefits
None: 9%
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