Customer Service Manager, Banking Salary

An average Customer Service Bank Manager in the United States can expect to take home roughly $42K annually. Most Banking Customer Service Managers survey respondents are women (71 percent). Job satisfaction is high and work is enjoyable for most Banking Customer Service Managers. Medical benefits are awarded to most, and a large number earn dental coverage. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$30,767 - $64,206

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$11.96 - $20.65

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$30,767 - $64,206  
   
Bonus
$0.00 - $5,969  
Profit Sharing
$514 - $1,513  
Commission
$618 - $5,817  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,569 - $63,670  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 200
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$11.96 - $20.65  
   
Overtime
$15.71 - $35.87  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $5,969  
   
Commission
$618 - $5,817  
Profit Sharing
$514 - $1,513  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,569 - $63,670  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 68
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Job Description for Customer Service Manager, Banking

Customer service managers of banking are responsible for managing client service satisfaction-related aspects for their organizations, which involves providing support and resolution for customer concerns and questions and managing other banking professionals with the same tasks. They must have strong problem-solving skills and interpersonal abilities to resolve problems and reach all service objectives in a timely manner.

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Customer Service Manager, Banking Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

Common Career Paths for Customer Service Manager, Banking


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Many Banking Customer Service Managers move into a Banking Branch Manager role, and folks who currently hold that position report a much higher median income of $51K per year.

Customer Service Manager, Banking Job Listings

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Popular Skills for Customer Service Manager, Banking


Banking Customer Service Managers report using a wide range of professional skills. Most notably, skills in Windows Operating System General Use, Operations Management, Microsoft Office, and Microsoft Word are correlated to pay that is above average, with boosts between 4 percent and 7 percent. Those proficient in Customer Relationship Management are, more often than not, also skilled in Sales Management and Microsoft Office.

Pay by Experience Level for Customer Service Manager, Banking

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Banking Customer Service Managers with a lot of experience do not necessarily enjoy more money. Workers with less than five years' experience earn around $37K on average, and those who have five to 10 years under their belts see a higher median salary of $41K. On average, Banking Customer Service Managers make $48K following one to two decades on the job. Folks who have racked up more than 20 years in the field report incomes that aren't higher than less experienced individuals' earnings.

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Experience Affects Customer Service Manager, Banking Salaries




National Average
$41,000


Skills That Affect Customer Service Manager, Banking Salaries


Windows Operating System General Use
up arrow 7%

Microsoft Office
up arrow 4%

Microsoft Word
up arrow 3%

Sales Management
0%

National Average
$41,000

Customer Relationship Management (CRM)
up arrow 3%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 56 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
2%
1-4 years
29%
5-9 years
31%
10-19 years
22%
20 years or more
15%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 80%
vision benefits Vision: 70% employee benefits None: 11%
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