Customer Service Manager, Banking Salary

Banking Customer Service Managers in the United States can expect wages of $42K per year on average. Career duration and the company each impact pay for this group, with the former having the largest influence. A large number have medical and dental plans, and a fair number have vision insurance. Female Banking Customer Service Managers make up most of the survey respondents at 72 percent. The majority of workers are highly satisfied with their job. Participants in PayScale's salary questionnaire provided the particulars of this report.

$30,478 - $66,005
(Median)
$30K
$42K
$66K
MEDIAN: $41,906
10%
50%
90%

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$12.16 - $22.00
(Median)
$12
$16
$22
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$30,478 - $66,005  
   
Bonus
$0.00 - $6,006  
Profit Sharing
$1,000  
Commission
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,384 - $61,555  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 165
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$12.16 - $22.00  
   
Overtime
$4.42 - $32.07  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $6,006  
   
Commission
$2,500  
Profit Sharing
$1,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,384 - $61,555  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 65
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Job Description for Customer Service Manager, Banking

Customer service managers of banking are responsible for managing client service satisfaction-related aspects for their organizations, which involves providing support and resolution for customer concerns and questions and managing other banking professionals with the same tasks. They must have strong problem-solving skills and interpersonal abilities to resolve problems and reach all service objectives in a timely manner.

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Customer Service Manager, Banking Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

Common Career Paths for Customer Service Manager, Banking


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Though not the most common occurrence, Banking Customer Service Managers sometimes become Banking Branch Managers, where the average income is $51K per year.

Customer Service Manager, Banking Job Listings

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Popular Employer Salaries for Customer Service Manager, Banking


Wells Fargo Bank doles out the lowest salaries in town — median pay is $42K — not to mention workers can only make as much as $51K and scope of pay is rather limited.

Popular Skills for Customer Service Manager, Banking


Banking Customer Service Managers generally report applying a varied skill set to their work. Most notably, skills in Windows Operating System General Use, Operations Management, Microsoft Office, and Microsoft Word are correlated to pay that is above average. The majority of those who know Operations Management also know Customer Relationship Management (CRM) and Microsoft Office.

Pay by Experience Level for Customer Service Manager, Banking

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Banking Customer Service Managers with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. People who have worked for fewer than five years earn around $37K, and folks with five to 10 years of experience see a modestly higher median of $40K. Banking Customer Service Managers with one to two decades of relevant experience report an average salary of approximately $47K. In the end, the overall pattern seems to be that more experience generally corresponds to higher pay; a Customer Service Bank Manager with more than 20 years of experience can earn $53K on average.

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Experience Affects Customer Service Manager, Banking Salaries



National Average
$41,000



Skills That Affect Customer Service Manager, Banking Salaries

Windows Operating System General Use
up arrow 12%


Microsoft Office
up arrow 3%

Sales Management
up arrow 3%

Microsoft Word
up arrow 3%

National Average
$41,000

Customer Relationship Management (CRM)
up arrow 1%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 49 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
2%
1-4 years
30%
5-9 years
29%
10-19 years
26%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 84%
medical benefits
Vision: 73%
dental benefits
None: 9%
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