Customer Service Manager, Banking Salary
Banking Customer Service Managers in the United States can expect wages of $45K per year on average. Career duration and the company each impact pay for this group, with the former having the largest influence. Most Banking Customer Service Managers survey respondents are women (74 percent). A large number enjoy medical while most get dental coverage. Vision coverage is also available to a fair number. Job satisfaction is reported as high by the vast majority of workers. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
|Salary||$34,090 - $58,738|
|Bonus||$500 - $5,500|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$32,106 - $57,335|
|Hourly Rate||$14.35 - $25.07|
|Overtime||$1.40 - $51.29|
|Bonus||$500 - $5,500|
|Total Pay (||$32,106 - $57,335|
Job Description for Customer Service Manager, Banking
Customer service managers of banking are responsible for managing client service satisfaction-related aspects for their organizations, which involves providing support and resolution for customer concerns and questions and managing other banking professionals with the same tasks. They must have strong problem-solving skills and interpersonal abilities to resolve problems and reach all service objectives in a timely manner.Read More...
These managers generally work in office settings during traditional business hours and use a personal computer to facilitate record-keeping and communication channels. They must work well in team environments, but also on their own with minimal supervision. They are also responsible for reviewing and maintaining accurate financial and legal documents, authorizing customer applications, and following up on report evaluations. They also participate in business meetings to suggest changes to make customer service processes more effective.
Those in this position must be proficient with office software to create files, modify spreadsheets, and create presentations, and always stay up-to-date on company policies and privacy guidelines. They must develop strong relationships with customers and lasting business relationships with clients and are also in charge of distributing and collecting satisfaction surveys to increase company loyalty and improve banking services.
A bachelor's degree in finance, economics, or a related field is generally required for this position, and prior work experience in a customer service or bank management capacity is highly beneficial. Customer service certifications are also helpful.
Customer Service Manager, Banking Tasks
- Develops and implements process and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers.
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
- Develops, tracks and reports key performance measurements for the unit.
Common Career Paths for Customer Service Manager, Banking
Popular Employer Salaries for Customer Service Manager, Banking
Wells Fargo Bank offers the least pay with a median salary of $44K; furthermore, salaries there max out at only $51K.
Popular Skills for Customer Service Manager, Banking
Banking Customer Service Managers report using a pretty varied skill set on the job. Most notably, skills in Windows Operating System General Use, Microsoft Office, Operations Management, and Sales Management are correlated to pay that is above average. Most people who know Operations Management also know Customer Relationship Management (CRM) and Microsoft Office.
Pay by Experience Level for Customer Service Manager, Banking
Pay by Experience for a Customer Service Manager, Banking has a positive trend. An entry-level Customer Service Manager, Banking with less than 5 years of experience can expect to earn an average total compensation of $40,000 based on 59 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager, Banking with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $41,000 based on 43 salaries. An experienced Customer Service Manager, Banking which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $44,000 based on 37 salaries. A Customer Service Manager, Banking with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $49,000 based on 16 salaries.
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Key Stats for Customer Service Manager, Banking
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