Customer Service Manager, Banking Salary (United States)

The average salary for a Customer Service Manager, Banking is $40,341 per year. People in this job generally don't have more than 20 years' experience. Experience has a moderate effect on pay for this job. A skill in Operations Management is associated with high pay for this job.
Customer Service Manager, Banking Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,093 - $60,292
(Median)
30K
40K
49K
60K
MEDIAN: $40,340
10%
50%
75%
90%
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Customer Service Manager, Banking Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.22 - $21.34
(Median)
11
13
16
18
21
MEDIAN: $15.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$30,093 - $60,292  
   
Bonus
$150.50 - $6,139  
Profit Sharing
$250.00 - $3,000  
Commission
$200.00 - $5,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,843 - $61,674  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 293
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$11.22 - $21.34  
   
Overtime
$14.99 - $33.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$150.50 - $6,139  
   
Commission
$200.00 - $5,500  
Profit Sharing
$250.00 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,843 - $61,674  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 82
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Job Description for Customer Service Manager, Banking

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

Common Career Paths for Customer Service Manager, Banking

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Customer Service Manager, Banking Job Listings

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Popular Skills for Customer Service Manager, Banking

Pay by Experience Level for Customer Service Manager, Banking

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Experience Affects Customer Service Manager, Banking Salaries

National Average
$40,000

Skills That Affect Customer Service Manager, Banking Salaries

Sales Management
up arrow 4%
Microsoft Word
up arrow 1%
Windows Operating System General Use
up arrow 1%
Customer Relationship Management (CRM)
up arrow 1%
Microsoft Office
0%
National Average
$40,000

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 86 votes.

Gender

Female
71%
female alumni
 
Male
29%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
35%
5-9 years
31%
10-19 years
21%
20 years or more
11%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 82%
vision benefits Vision: 70% employee benefits None: 11%
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