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Customer Service Manager, Banking Salary

Banking Customer Service Managers in the United States can expect wages of $42K annually on average. Total cash compensation for Banking Customer Service Managers runs from $29K to $62K depending on bonuses that can occasionally exceed $6K and profit sharing that can reach almost $4K. Most report receiving medical coverage from their employers and a large number collect dental insurance. Female Banking Customer Service Managers make up most of the survey respondents at 71 percent. For the most part, Banking Customer Service Managers enjoy their work and report high levels of job satisfaction. This report is based on responses to the PayScale salary survey.

$30,502 - $62,003
(Median)
$31K
$42K
$62K
MEDIAN: $41,657
10%
50%
90%

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$11.77 - $20.55
(Median)
$12
$16
$21
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$30,502 - $62,003  
   
Bonus
$0.00 - $5,964  
Profit Sharing
$496.65 - $3,915  
Commission
$103.04 - $5,817  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,419 - $61,857  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 221
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.77 - $20.55  
   
Overtime
$15.04 - $33.45  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $5,964  
   
Commission
$103.04 - $5,817  
Profit Sharing
$496.65 - $3,915  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,419 - $61,857  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 70

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United States (change)


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Job Description for Customer Service Manager, Banking

Customer service managers of banking are responsible for managing client service satisfaction-related aspects for their organizations, which involves providing support and resolution for customer concerns and questions and managing other banking professionals with the same tasks. They must have strong problem-solving skills and interpersonal abilities to resolve problems and reach all service objectives in a timely manner.

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Customer Service Manager, Banking Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

Common Career Paths for Customer Service Manager, Banking


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Many Banking Customer Service Managers move into a Banking Branch Manager role, and folks who currently hold that position report a much higher median income of $51K per year.

Customer Service Manager, Banking Job Listings

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Popular Skills for Customer Service Manager, Banking


Survey results suggest that Banking Customer Service Managers put a wide range of professional skills to use. Most notably, skills in Operations Management, Windows Operating System General Use, Microsoft Word, and Microsoft Office are correlated to pay that is above average. Most people familiar with Customer Relationship Management also know Sales Management and Microsoft Office.

Pay by Experience Level for Customer Service Manager, Banking

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Banking Customer Service Managers, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Salaries for inexperienced workers average out to $41K, and those with five to 10 years' experience earn a higher median of $38K. Banking Customer Service Managers bring in $46K after working for 10 to 20 years. More than 20 years of experience mean a somewhat bigger median paycheck of $47K, but it's not much more than what less experienced people make.

Related Job Salaries

United States (change)

Experience Affects Customer Service Manager, Banking Salaries




National Average
$41,000


Skills That Affect Customer Service Manager, Banking Salaries


Windows Operating System General Use
up arrow 3%

Microsoft Office
up arrow 2%

Microsoft Word
up arrow 2%

Sales Management
up arrow 1%

National Average
$41,000

Customer Relationship Management (CRM)
up arrow 1%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 69 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
2%
1-4 years
31%
5-9 years
32%
10-19 years
22%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 80%
vision benefits Vision: 70% employee benefits None: 11%
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