Customer Service Manager, Banking Salary

Average Banking Customer Service Managers in the United States make around $45K annually. Career duration is the biggest factor affecting pay for this group, followed by the specific employer. The majority of workers are highly satisfied with their job. Most enjoy medical while a large number get dental coverage. Vision coverage is also available to a strong majority. Men are in the minority of survey respondents, with female Banking Customer Service Managers making up 73 percent. Participants in PayScale's salary questionnaire provided the particulars of this report.

$33,958 - $60,821
$34K
$45K
$61K
MEDIAN: $44,691
10%
50%
90%

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$14.33 - $25.19
$14
$18
$25
MEDIAN: $18.02
10%
50%
90%

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$0$60K
Salary $33,958 - $60,821
Bonus $604 - $5,960
Commission $2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,227 - $59,269
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 86
Hourly Data $0$969
Hourly Rate $14.33 - $25.19
Overtime $1.47 - $970
Annual Data $0$59K
Bonus $604 - $5,960
Commission $2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,227 - $59,269
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 37

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Job Description for Customer Service Manager, Banking

Customer service managers of banking are responsible for managing client service satisfaction-related aspects for their organizations, which involves providing support and resolution for customer concerns and questions and managing other banking professionals with the same tasks. They must have strong problem-solving skills and interpersonal abilities to resolve problems and reach all service objectives in a timely manner.

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Customer Service Manager, Banking Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Common Career Paths for Customer Service Manager, Banking


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Banking Customer Service Managers often end up in upper-level roles like Banking Branch Manager. Banking Branch Managers bring home $52K annually on average.

Customer Service Manager, Banking Job Listings

Popular Employer Salaries for Customer Service Manager, Banking


Wells Fargo Bank doles out the lowest salaries in town — median pay is $44K — not to mention workers can only make as much as $51K and scope of pay is rather limited.

Popular Skills for Customer Service Manager, Banking


Banking Customer Service Managers seem to require a number of specific skills. Most notably, skills in Windows Operating System General Use, Microsoft Office, Operations Management, and Sales Management are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Microsoft Word. For most people, competency in Operations Management indicates knowledge of Customer Relationship Management (CRM) and Microsoft Office.

Pay by Experience Level for Customer Service Manager, Banking

Pay by Experience for a Customer Service Manager, Banking has a positive trend. An entry-level Customer Service Manager, Banking with less than 5 years of experience can expect to earn an average total compensation of $40,000 based on 59 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager, Banking with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $41,000 based on 43 salaries. An experienced Customer Service Manager, Banking which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $44,000 based on 37 salaries. A Customer Service Manager, Banking with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $49,000 based on 16 salaries.

Related Job Salaries

Key Stats for Customer Service Manager, Banking

Gender

Female
73 %
Male
27 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 28 votes.
Less than 1 year
1%
1-4 years
34%
5-9 years
26%
10-19 years
27%
20 years or more
12%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager, Banking Salaries

▲14%

▲2%

National Average
$43,000

▼6%

▼7%

Skills That Affect Customer Service Manager, Banking Salaries

Windows Operating System General Use
▲5%

National Average
$43,000



Sales Management
▼2%



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 28 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
1%
1-4 years
34%
5-9 years
26%
10-19 years
27%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 81%
vision benefits
Vision: 71%
no benefits
None: 10%
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