Customer Service Manager, Banking Salary
Average Banking Customer Service Managers in the United States make around $44K annually. Experience level is the biggest factor affecting pay for this group, followed by the specific employer. Most report receiving medical coverage from their employers and a large number collect dental insurance. Female Banking Customer Service Managers make up most of the survey respondents at 72 percent. Most Banking Customer Service Managers report high levels of job satisfaction. The data in this summary comes from the PayScale salary survey.
|Salary||$33,740 - $59,671|
|Bonus||$484.79 - $5,106|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$31,838 - $58,337|
|Hourly Rate||$14.34 - $25.07|
|Bonus||$484.79 - $5,106|
|Total Pay (||$31,838 - $58,337|
Job Description for Customer Service Manager, Banking
Customer service managers of banking are responsible for managing client service satisfaction-related aspects for their organizations, which involves providing support and resolution for customer concerns and questions and managing other banking professionals with the same tasks. They must have strong problem-solving skills and interpersonal abilities to resolve problems and reach all service objectives in a timely manner.Read More...
These managers generally work in office settings during traditional business hours and use a personal computer to facilitate record-keeping and communication channels. They must work well in team environments, but also on their own with minimal supervision. They are also responsible for reviewing and maintaining accurate financial and legal documents, authorizing customer applications, and following up on report evaluations. They also participate in business meetings to suggest changes to make customer service processes more effective.
Those in this position must be proficient with office software to create files, modify spreadsheets, and create presentations, and always stay up-to-date on company policies and privacy guidelines. They must develop strong relationships with customers and lasting business relationships with clients and are also in charge of distributing and collecting satisfaction surveys to increase company loyalty and improve banking services.
A bachelor's degree in finance, economics, or a related field is generally required for this position, and prior work experience in a customer service or bank management capacity is highly beneficial. Customer service certifications are also helpful.
Customer Service Manager, Banking Tasks
- Develops and implements process and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers.
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
- Develops, tracks and reports key performance measurements for the unit.
Customer Service Manager, Banking Job Listings
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Popular Employer Salaries for Customer Service Manager, Banking
Wells Fargo Bank offers the lowest pay in the field with a median salary of just $43K. There's also little variation in pay at the company, with pay ranging from $36K to $51K.
Popular Skills for Customer Service Manager, Banking
Banking Customer Service Managers report using a diverse set of skills on the job. Most notably, skills in Windows Operating System General Use, Operations Management, Microsoft Office, and Sales Management are correlated to pay that is above average. Skills that seem to negatively impact pay include Microsoft Word. Most people skilled in Operations Management are similarly competent in Customer Relationship Management (CRM) and Microsoft Office.
Pay by Experience Level for Customer Service Manager, Banking
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Banking Customer Service Managers do not generally earn higher incomes from more experience in the field. Individuals who have worked for fewer than five years bring in approximately $40K on average. Those in the five-to-10 year range can expect an average that is only a touch bigger at $41K. After working for 10 to 20 years, Banking Customer Service Managers make a median salary of $44K. Old hands boasting more than twenty years of relevant experience report pay that is more or less commensurate with that extensive experience; average earnings for this group come out to approximately $50K.
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Key Stats for Customer Service Manager, Banking
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