Average Banking Customer Service Managers in the United States make around $44K annually. Experience level is the biggest factor affecting pay for this group, followed by the specific employer. Most report receiving medical coverage from their employers and a large number collect dental insurance. Female Banking Customer Service Managers make up most of the survey respondents at 72 percent. Most Banking Customer Service Managers report high levels of job satisfaction. The data in this summary comes from the PayScale salary survey.

$33,740 - $59,671
$34K
$44K
$60K
MEDIAN: $44,423
10%
50%
90%

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$14.34 - $25.07
$14
$17
$25
MEDIAN: $17.38
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$33,740 - $59,671  
   
Bonus
$484.79 - $5,106  
Commission
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,838 - $58,337  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 99
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$14.34 - $25.07  
   
Overtime
$23.58  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$484.79 - $5,106  
   
Commission
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,838 - $58,337  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 38

Find Out Exactly What You Should Be Paid

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Job Description for Customer Service Manager, Banking

Customer service managers of banking are responsible for managing client service satisfaction-related aspects for their organizations, which involves providing support and resolution for customer concerns and questions and managing other banking professionals with the same tasks. They must have strong problem-solving skills and interpersonal abilities to resolve problems and reach all service objectives in a timely manner.

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Customer Service Manager, Banking Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Common Career Paths for Customer Service Manager, Banking


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There are some Banking Customer Service Managers — though it's uncommon — that transition into Banking Branch Managers, where earnings are an average $52K annually.

Customer Service Manager, Banking Job Listings

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Popular Employer Salaries for Customer Service Manager, Banking


Wells Fargo Bank offers the lowest pay in the field with a median salary of just $43K. There's also little variation in pay at the company, with pay ranging from $36K to $51K.

Popular Skills for Customer Service Manager, Banking


Banking Customer Service Managers report using a diverse set of skills on the job. Most notably, skills in Windows Operating System General Use, Operations Management, Microsoft Office, and Sales Management are correlated to pay that is above average. Skills that seem to negatively impact pay include Microsoft Word. Most people skilled in Operations Management are similarly competent in Customer Relationship Management (CRM) and Microsoft Office.

Pay by Experience Level for Customer Service Manager, Banking

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Banking Customer Service Managers do not generally earn higher incomes from more experience in the field. Individuals who have worked for fewer than five years bring in approximately $40K on average. Those in the five-to-10 year range can expect an average that is only a touch bigger at $41K. After working for 10 to 20 years, Banking Customer Service Managers make a median salary of $44K. Old hands boasting more than twenty years of relevant experience report pay that is more or less commensurate with that extensive experience; average earnings for this group come out to approximately $50K.

Related Job Salaries

Key Stats for Customer Service Manager, Banking

Gender

Female
72 %
Male
28 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.
034
Less than 1 year
1%
1-4 years
34%
5-9 years
23%
10-19 years
28%
20 years or more
14%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager, Banking Salaries



National Average
$43,000



Skills That Affect Customer Service Manager, Banking Salaries

Windows Operating System General Use
up arrow 6%



Sales Management
0%

National Average
$43,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
1%
1-4 years
34%
5-9 years
23%
10-19 years
28%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 83%
vision benefits
Vision: 72%
dental benefits
None: 7%
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