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Customer Service Manager, Banking Salary

Banking Customer Service Managers in the United States take home approximately $41K annually on average. The final incomes of Banking Customer Service Managers generally vary between $29K and $62K; higher pay grades include potential for bonuses, profit sharing, and commissions as high as $6K, $4K, and $6K, respectively. For the most part, Banking Customer Service Managers enjoy their work and report high levels of job satisfaction. Most Banking Customer Service Managers survey respondents are women (72 percent). Most report receiving medical coverage from their employers and a large number collect dental insurance. The information for this snapshot was generated by responses to the PayScale salary survey.

$30,298 - $61,516
(Median)
$30K
$41K
$62K
MEDIAN: $41,396
10%
50%
90%

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$11.89 - $21.40
(Median)
$12
$16
$21
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$30,298 - $61,516  
   
Bonus
$0.93 - $5,943  
Profit Sharing
$498.33 - $3,878  
Commission
$102.13 - $5,872  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,412 - $61,759  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 230
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.89 - $21.40  
   
Overtime
$15.46 - $36.49  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.93 - $5,943  
   
Commission
$102.13 - $5,872  
Profit Sharing
$498.33 - $3,878  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,412 - $61,759  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 75

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Job Description for Customer Service Manager, Banking

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

Common Career Paths for Customer Service Manager, Banking


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Banking Customer Service Managers might see a strong upturn in salary after transitioning into upper-level roles such as Banking Branch Manager, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $51K per year.

Customer Service Manager, Banking Job Listings

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Popular Skills for Customer Service Manager, Banking


Banking Customer Service Managers generally report applying a varied skill set to their work. Most notably, skills in Operations Management, Windows Operating System General Use, Microsoft Word, and Microsoft Office are correlated to pay that is above average. The majority of those who know Customer Relationship Management also know Sales Management and Microsoft Office.

Pay by Experience Level for Customer Service Manager, Banking

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Folks with fewer than five years of experience take home $38K on average, and those who have worked for five to 10 years see a bigger median salary of $41K. Banking Customer Service Managers with one to two decades of relevant experience report an average salary of approximately $46K. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $48K.

Related Job Salaries

United States (change)

Experience Affects Customer Service Manager, Banking Salaries




National Average
$41,000


Skills That Affect Customer Service Manager, Banking Salaries


Windows Operating System General Use
up arrow 3%

Microsoft Word
up arrow 2%

Microsoft Office
up arrow 1%

Sales Management
up arrow 1%

National Average
$41,000

Customer Relationship Management (CRM)
up arrow 2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 68 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
2%
1-4 years
30%
5-9 years
33%
10-19 years
22%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 81%
vision benefits Vision: 71% employee benefits None: 11%