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Customer Service Manager, Banking Salary

Banking Customer Service Managers in the United States can expect wages of $41K annually on average. Total cash earnings of Banking Customer Service Managers range from $29K on the low end to $62K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $6K and $3K, respectively. For the most part, Banking Customer Service Managers enjoy their work and report high levels of job satisfaction. Most receive medical and dental insurance and a strong majority get vision insurance. Most Banking Customer Service Managers survey respondents are women (71 percent). The numbers in this rundown were provided by PayScale's salary survey participants.
$30,312 - $60,478
(Median)
$30K
$41K
$60K
MEDIAN: $40,903
10%
50%
90%

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$11.33 - $21.62
(Median)
$11
$16
$22
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$30,312 - $60,478  
   
Bonus
$145.44 - $6,017  
Profit Sharing
$246.58 - $3,041  
Commission
$102.13 - $5,872  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,010 - $61,542  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 255
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.33 - $21.62  
   
Overtime
$14.72 - $34.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$145.44 - $6,017  
   
Commission
$102.13 - $5,872  
Profit Sharing
$246.58 - $3,041  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,010 - $61,542  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 74
United States (change)

Job Description for Customer Service Manager, Banking

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

Common Career Paths for Customer Service Manager, Banking


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Banking Customer Service Managers' salaries can rise greatly for those who assume a higher-end position such as a Banking Branch Manager. Banking Branch Managers get paid an average $51K per year.

Customer Service Manager, Banking Job Listings

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Popular Skills for Customer Service Manager, Banking


Survey results show that Banking Customer Service Managers use a fair number of skills. Most notably, skills in Operations Management, Sales Management, Windows Operating System General Use, and Customer Relationship Management (CRM) are correlated to pay that is above average. It is often found that people who know Customer Relationship Management are also skilled in Sales Management and Microsoft Office.

Pay by Experience Level for Customer Service Manager, Banking

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Banking Customer Service Managers, more experience in the field does not usually mean bigger paychecks. Relatively untried employees who have less than five years' experience have a median salary of $38K. Those who have been around for five to 10 years can expect to take home more — $41K on average. On average, Banking Customer Service Managers make $46K following one to two decades on the job. More than 20 years of experience mean a somewhat bigger median paycheck of $48K, but it's not much more than what less experienced people make.

Related Job Salaries

Experience Affects Customer Service Manager, Banking Salaries




National Average
$41,000


Skills That Affect Customer Service Manager, Banking Salaries


Sales Management
up arrow 2%

Microsoft Word
up arrow 1%

Windows Operating System General Use
up arrow 1%

Customer Relationship Management (CRM)
up arrow 1%

Microsoft Office
0%

National Average
$41,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 78 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
2%
1-4 years
31%
5-9 years
34%
10-19 years
21%
20 years or more
12%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 81%
vision benefits Vision: 71% employee benefits None: 11%