Customer Service Manager, Banking Salary

Average Banking Customer Service Managers in the United States make around $42K per year. Job satisfaction is high and work is enjoyable for most Banking Customer Service Managers. Female Banking Customer Service Managers make up most of the survey respondents at 71 percent. A large number enjoy medical while most get dental coverage. Vision coverage is also available to more than half. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$30,478 - $63,518
(Median)
$30K
$42K
$64K
MEDIAN: $41,861
10%
50%
90%

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$11.98 - $20.60
(Median)
$12
$16
$21
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$30,478 - $63,518  
   
Bonus
$0.00 - $5,923  
Profit Sharing
$625 - $2,250  
Commission
$350.00 - $5,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,488 - $63,088  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 209
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.98 - $20.60  
   
Overtime
$17.53 - $34.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $5,923  
   
Commission
$350.00 - $5,500  
Profit Sharing
$625 - $2,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,488 - $63,088  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 69
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Job Description for Customer Service Manager, Banking

Customer service managers of banking are responsible for managing client service satisfaction-related aspects for their organizations, which involves providing support and resolution for customer concerns and questions and managing other banking professionals with the same tasks. They must have strong problem-solving skills and interpersonal abilities to resolve problems and reach all service objectives in a timely manner.

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Customer Service Manager, Banking Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

Common Career Paths for Customer Service Manager, Banking


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Advancing into a Banking Branch Manager role seems to be a popular career move for Banking Customer Service Managers, and folks who currently work in the latter position report a notably larger median income of $51K per year.

Customer Service Manager, Banking Job Listings

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Popular Skills for Customer Service Manager, Banking


Survey results suggest that Banking Customer Service Managers use a fairly large toolkit of professional skills. Most notably, skills in Operations Management, Windows Operating System General Use, Microsoft Office, and Microsoft Word are correlated to pay that is above average, with boosts between 3 percent and 7 percent. It is often found that people who know Customer Relationship Management are also skilled in Sales Management and Microsoft Office.

Pay by Experience Level for Customer Service Manager, Banking

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Banking Customer Service Managers with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Those who have worked for fewer than five years take home a median salary of $37K, and workers with five to 10 years of experience earn a higher $41K on average. On average, Banking Customer Service Managers make $47K following one to two decades on the job. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $48K on average.

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Experience Affects Customer Service Manager, Banking Salaries




National Average
$41,000


Skills That Affect Customer Service Manager, Banking Salaries


Windows Operating System General Use
up arrow 5%

Microsoft Office
up arrow 3%

Microsoft Word
up arrow 2%

Sales Management
0%

National Average
$41,000

Customer Relationship Management (CRM)
up arrow 2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 64 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
2%
1-4 years
31%
5-9 years
31%
10-19 years
22%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 81%
vision benefits Vision: 70% employee benefits None: 10%
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