Customer Service Manager, Banking Salary

Banking Customer Service Managers in the United States can expect to earn an average of $42K annually. The majority of workers are highly satisfied with their job. Most enjoy medical while a large number get dental coverage. Vision coverage is also available to a strong majority. Most Banking Customer Service Managers survey respondents are women (70 percent). The data for this synopsis comes from respondents who took the PayScale salary survey.

$30,753 - $63,901
(Median)
$31K
$42K
$64K
MEDIAN: $42,137
10%
50%
90%

Add this chart to your site: 640px    300px

$11.94 - $20.70
(Median)
$12
$16
$21
MEDIAN: $16.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$30,753 - $63,901  
   
Bonus
$0.00 - $5,946  
Profit Sharing
$625 - $2,250  
Commission
$618 - $5,817  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,594 - $63,501  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 204
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.94 - $20.70  
   
Overtime
$15.71 - $35.87  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $5,946  
   
Commission
$618 - $5,817  
Profit Sharing
$625 - $2,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,594 - $63,501  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 67
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Customer Service Manager, Banking

Customer service managers of banking are responsible for managing client service satisfaction-related aspects for their organizations, which involves providing support and resolution for customer concerns and questions and managing other banking professionals with the same tasks. They must have strong problem-solving skills and interpersonal abilities to resolve problems and reach all service objectives in a timely manner.

Read More...

Customer Service Manager, Banking Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

Common Career Paths for Customer Service Manager, Banking


Add this chart to your site:   640px 640px    300px 300px


Banking Customer Service Managers who move on to become Banking Branch Managers may enjoy significant pay raises, as Banking Branch Managers get paid an average of $51K per year.

Customer Service Manager, Banking Job Listings

Search for more jobs:

Popular Skills for Customer Service Manager, Banking


Survey results show that Banking Customer Service Managers use a fair number of skills. Most notably, skills in Operations Management, Windows Operating System General Use, Microsoft Office, and Microsoft Word are correlated to pay that is above average, with boosts between 4 percent and 8 percent. Most people skilled in Customer Relationship Management are similarly competent in Sales Management and Microsoft Office.

Pay by Experience Level for Customer Service Manager, Banking

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Banking Customer Service Managers, more experience in the field does not usually mean bigger paychecks. The median compensation for relatively untried workers is $37K; in the five-to-10 year group, it's higher at around $41K. Banking Customer Service Managers who work for 10 to 20 years in their occupation tend to earn about $48K. Individuals who have achieved more than 20 years of experience don't seem to earn any more than people who have 10 to 20 years under their belts.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Customer Service Manager, Banking Salaries




National Average
$41,000


Skills That Affect Customer Service Manager, Banking Salaries


Windows Operating System General Use
up arrow 7%

Microsoft Office
up arrow 4%

Microsoft Word
up arrow 3%

Sales Management
0%

National Average
$41,000

Customer Relationship Management (CRM)
up arrow 2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 59 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
2%
1-4 years
29%
5-9 years
32%
10-19 years
22%
20 years or more
15%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 81%
vision benefits Vision: 70% employee benefits None: 11%
ADVERTISEMENT