Customer Service Manager, Banking Salary

Banking Customer Service Managers in the United States can expect wages of $45K per year on average. Career duration and the company each impact pay for this group, with the former having the largest influence. Most Banking Customer Service Managers survey respondents are women (74 percent). A large number enjoy medical while most get dental coverage. Vision coverage is also available to a fair number. Job satisfaction is reported as high by the vast majority of workers. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$34,090 - $58,738
$34K
$45K
$59K
MEDIAN: $44,529
10%
50%
90%

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$14.35 - $25.07
$14
$18
$25
MEDIAN: $17.65
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$34,090 - $58,738  
   
Bonus
$500 - $5,500  
Commission
$2,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,106 - $57,335  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 90
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18$36$54
Hourly Rate
$14.35 - $25.07  
   
Overtime
$1.40 - $51.29  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$500 - $5,500  
   
Commission
$2,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,106 - $57,335  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 38

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Job Description for Customer Service Manager, Banking

Customer service managers of banking are responsible for managing client service satisfaction-related aspects for their organizations, which involves providing support and resolution for customer concerns and questions and managing other banking professionals with the same tasks. They must have strong problem-solving skills and interpersonal abilities to resolve problems and reach all service objectives in a timely manner.

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Customer Service Manager, Banking Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Common Career Paths for Customer Service Manager, Banking


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Advancing into a Banking Branch Manager role seems to be a popular career move for Banking Customer Service Managers, and folks who currently work in the latter position report a notably larger median income of $52K per year.

Customer Service Manager, Banking Job Listings

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Popular Employer Salaries for Customer Service Manager, Banking


Wells Fargo Bank offers the least pay with a median salary of $44K; furthermore, salaries there max out at only $51K.

Popular Skills for Customer Service Manager, Banking


Banking Customer Service Managers report using a pretty varied skill set on the job. Most notably, skills in Windows Operating System General Use, Microsoft Office, Operations Management, and Sales Management are correlated to pay that is above average. Most people who know Operations Management also know Customer Relationship Management (CRM) and Microsoft Office.

Pay by Experience Level for Customer Service Manager, Banking

Pay by Experience for a Customer Service Manager, Banking has a positive trend. An entry-level Customer Service Manager, Banking with less than 5 years of experience can expect to earn an average total compensation of $40,000 based on 59 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager, Banking with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $41,000 based on 43 salaries. An experienced Customer Service Manager, Banking which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $44,000 based on 37 salaries. A Customer Service Manager, Banking with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $49,000 based on 16 salaries.

Related Job Salaries

Key Stats for Customer Service Manager, Banking

Gender

Female
74 %
Male
26 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.
Less than 1 year
1%
1-4 years
37%
5-9 years
23%
10-19 years
27%
20 years or more
13%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager, Banking Salaries

▲16%

▲4%

National Average
$43,000

▼4%

▼6%

Skills That Affect Customer Service Manager, Banking Salaries

Windows Operating System General Use
▲7%



Sales Management
▼0%

National Average
$43,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
1%
1-4 years
37%
5-9 years
23%
10-19 years
27%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 81%
vision benefits
Vision: 70%
no benefits
None: 9%