Average Banking Customer Service Managers in the United States make around $44K annually. Career length is the biggest factor affecting pay for this group, followed by the specific employer. Most Banking Customer Service Managers survey respondents are women (73 percent). The majority of workers are highly satisfied with their job. Medical benefits are awarded to most, and a large number earn dental coverage. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$34,420 - $59,922
(Median)
$34K
$44K
$60K
MEDIAN: $43,694
10%
50%
90%

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$14.62 - $25.39
(Median)
$15
$17
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$34,420 - $59,922  
   
Bonus
$481.77 - $4,146  
Commission
$608 - $3,945  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,927 - $58,825  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 101
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$14.62 - $25.39  
   
Overtime
$22.75  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$481.77 - $4,146  
   
Commission
$608 - $3,945  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,927 - $58,825  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 35
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Job Description for Customer Service Manager, Banking

Customer service managers of banking are responsible for managing client service satisfaction-related aspects for their organizations, which involves providing support and resolution for customer concerns and questions and managing other banking professionals with the same tasks. They must have strong problem-solving skills and interpersonal abilities to resolve problems and reach all service objectives in a timely manner.

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Customer Service Manager, Banking Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

Common Career Paths for Customer Service Manager, Banking


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Banking Customer Service Managers often transition into Banking Branch Manager positions, for which compensation tends to be much higher. On average, Banking Branch Managers earn $52K per year.

Customer Service Manager, Banking Job Listings

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Popular Employer Salaries for Customer Service Manager, Banking


The lowest salaries can be found at Wells Fargo Bank — median pay is $43K — and there is little variation in compensation, with paychecks starting at $36K and only reaching $50K.

Popular Skills for Customer Service Manager, Banking


Survey results suggest that Banking Customer Service Managers put a wide range of professional skills to use. Most notably, skills in Windows Operating System General Use, Sales Management, Operations Management, and Customer Relationship Management (CRM) are correlated to pay that is above average. Most people skilled in Operations Management are similarly competent in Customer Relationship Management (CRM) and Microsoft Office.

Pay by Experience Level for Customer Service Manager, Banking

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Banking Customer Service Managers with a lot of experience do not necessarily enjoy more money. At career start (within the first five years), average income sits near $40K, and the average for folks who have worked for five to 10 years is only slightly higher at $41K. After working for 10 to 20 years, Banking Customer Service Managers make a median salary of $44K. After two decades in the workforce, the average Customer Service Bank Manager generally earns more than ever; median pay for this group is estimated at $48K.

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Experience Affects Customer Service Manager, Banking Salaries



National Average
$42,000



Skills That Affect Customer Service Manager, Banking Salaries

Windows Operating System General Use
up arrow 7%

Operations Management
up arrow 1%

Sales Management
up arrow 1%

Customer Relationship Management (CRM)
0%

National Average
$42,000

Microsoft Office
up arrow 3%

Microsoft Word
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
1%
1-4 years
35%
5-9 years
23%
10-19 years
26%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 82%
medical benefits
Vision: 70%
dental benefits
None: 7%
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