Nearly three in five of Customer Service Insurance Managers in the United States are seasoned employees who have more than 10 years of experience in the field. Pay ranges from $28K to $66K per year, and the average comes out to $44K per year. In the world of Customer Service Insurance Managers, overall income ranges from $28K near the bottom to $66K at the top; this can include more than $12K from bonuses and more than $10K from profit sharing in exceptional cases. Experience level and the company each impact pay for this group, with the former having the largest influence. Female Customer Service Insurance Managers far outnumber their male contemporaries among survey respondents. Although two in five lack health benefits of any kind, the larger part do enjoy medical insurance, and more than two-fifths get dental coverage, too. For the most part, Customer Service Insurance Managers enjoy their work and report high levels of job satisfaction. The numbers in this rundown were provided by PayScale's salary survey participants.

$29,826 - $67,001
$30K
$44K
$67K
MEDIAN: $44,486
10%
50%
90%

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$11.08 - $19.18
$11
$15
$19
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$29,826 - $67,001  
   
Bonus
$125.00 - $11,500  
Profit Sharing
$-0.50 - $9,696  
Commission
$966 - $5,106  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,532 - $65,852  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 126
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$11.08 - $19.18  
   
Overtime
$23.06  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$125.00 - $11,500  
   
Commission
$966 - $5,106  
Profit Sharing
$-0.50 - $9,696  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,532 - $65,852  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 53

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United States (change)

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Job Description for Customer Service Manager, Insurance

Customer service managers in the insurance field interact with customers either from a call center or in-person and generally oversee a team of customer service agents who sell insurance to customers. These managers may receive commission based on the agents' performance, and they also respond to concerns from current customers relating to service or payments. Customers also make insurance claims via customer service agents, and agents must document their claims and refer them to the appropriate processors.

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Customer Service Manager, Insurance Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

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Popular Employer Salaries for Customer Service Manager, Insurance


Popular Skills for Customer Service Manager, Insurance


Survey results imply that Customer Service Insurance Managers put a diverse skill set to use. Most notably, skills in Microsoft Excel, Customer Service, Windows Operating System General Use, and Microsoft Office are correlated to pay that is above average. Those listing Sales as a skill should be prepared for drastically lower pay. Customer Relationship Management and Microsoft Word also typically command lower compensation. The majority of those who know Microsoft Office also know Windows Operating System General Use.

Pay by Experience Level for Customer Service Manager, Insurance

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have less than five years' experience make $33K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $47K. The average pay reported by folks with 10 to 20 years of experience is around $46K. Customer Service Insurance Managers who claim more than two decades of experience actually make somewhat smaller average paychecks of $42K.

Related Job Salaries

Key Stats for Customer Service Manager, Insurance

Gender

Female
88 %
Male
12 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 33 votes.
Less than 1 year
3%
1-4 years
20%
5-9 years
18%
10-19 years
36%
20 years or more
23%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager, Insurance Salaries




National Average
$41,000


Skills That Affect Customer Service Manager, Insurance Salaries

Microsoft Excel
up arrow 15%

Customer Service
up arrow 10%

Windows Operating System General Use
0%

National Average
$41,000



Customer Relationship Management (CRM)
up arrow 8%

Sales
up arrow 23%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 33 votes.

Gender

Female
88 %
Male
12 %

Years of Experience

Less than 1 year
3%
1-4 years
20%
5-9 years
18%
10-19 years
36%
20 years or more
23%

Common Health Benefits

medical benefits
Medical: 59%
dental benefits
Dental: 45%
vision benefits
Vision: 34%
dental benefits
None: 39%
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