Customer Service Manager, Insurance Salary

Customer Service Insurance Managers in the United States are often veterans in their line of work, with just below three-fifths bringing more than 10 years of experience to the table. Salaries slide in at $44K per year on average but can range from $28K to $66K per year. Overall compensation packages to Customer Service Insurance Managers range from $28K on the low end to $66K on the high end; this includes bonuses that peak near $10K and profit sharing that approaches $10K, with some high rollers snagging commissions as high as $5K. Career duration and the company each impact pay for this group, with the former having the largest influence. While some workers in this profession — approximately two in five — do not have any health coverage, a majority do receive medical benefits and more than two-fifths have dental insurance. Most Customer Service Insurance Managers like their work and job satisfaction is high. Women make up the vast majority of Customer Service Insurance Managers (88 percent) who answered the questionnaire. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$29,743 - $67,080
$30K
$44K
$67K
MEDIAN: $43,646
10%
50%
90%

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$11.16 - $19.84
$11
$15
$20
MEDIAN: $15.24
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$29,743 - $67,080  
   
Bonus
$97.87 - $10,213  
Profit Sharing
$-0.50 - $9,696  
Commission
$970 - $5,068  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,510 - $65,603  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 123
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$11.16 - $19.84  
   
Hourly Tips
$1.11  
Overtime
$22.31  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$97.87 - $10,213  
   
Commission
$970 - $5,068  
Profit Sharing
$-0.50 - $9,696  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,510 - $65,603  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 55

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Job Description for Customer Service Manager, Insurance

Customer service managers in the insurance field interact with customers either from a call center or in-person and generally oversee a team of customer service agents who sell insurance to customers. These managers may receive commission based on the agents' performance, and they also respond to concerns from current customers relating to service or payments. Customers also make insurance claims via customer service agents, and agents must document their claims and refer them to the appropriate processors.

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Customer Service Manager, Insurance Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

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Popular Employer Salaries for Customer Service Manager, Insurance


Popular Skills for Customer Service Manager, Insurance


Survey results suggest that Customer Service Insurance Managers put a wide range of professional skills to use. Most notably, skills in Microsoft Excel, Customer Service, Windows Operating System General Use, and Microsoft Office are correlated to pay that is above average. Those listing Sales as a skill should be prepared for drastically lower pay. Customer Relationship Management and Microsoft Word also typically command lower compensation. Most people experienced in Microsoft Office also know Windows Operating System General Use.

Pay by Experience Level for Customer Service Manager, Insurance

Pay by Experience for a Customer Service Manager, Insurance has a positive trend. An entry-level Customer Service Manager, Insurance with less than 5 years of experience can expect to earn an average total compensation of $32,000 based on 51 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager, Insurance with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $46,000 based on 53 salaries. An experienced Customer Service Manager, Insurance which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $44,000 based on 73 salaries. A Customer Service Manager, Insurance with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $42,000 based on 41 salaries.

Related Job Salaries

Key Stats for Customer Service Manager, Insurance

Gender

Female
88 %
Male
12 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 34 votes.
Less than 1 year
4%
1-4 years
21%
5-9 years
17%
10-19 years
35%
20 years or more
23%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager, Insurance Salaries

▲14%

▲10%

▲3%

National Average
$40,000

▼20%

Skills That Affect Customer Service Manager, Insurance Salaries

Microsoft Excel
▲16%

Customer Service
▲3%

Windows Operating System General Use
▼0%

National Average
$40,000



Customer Relationship Management (CRM)
▼7%

Sales
▼23%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 34 votes.

Gender

Female
88 %
Male
12 %

Years of Experience

Less than 1 year
4%
1-4 years
21%
5-9 years
17%
10-19 years
35%
20 years or more
23%

Common Health Benefits

medical benefits
Medical: 58%
dental benefits
Dental: 43%
vision benefits
Vision: 35%
no benefits
None: 40%