Customer Service Insurance Managers who are practiced in their profession and carry more than 10 years of experience make up slightly less than three-fifths of Customer Service Insurance Managers. Pay fluctuates from $27K to $67K per year, but expected earnings average $45K per year. Cash earnings of Customer Service Insurance Managers — including $13K in bonuses, $10K in profit sharing proceeds, and $5K in commissions near the top of the pay scale — stretch from approximately $27K to approximately $67K depending on individual performance. Experience level and the company each impact pay for this group, with the former having the largest influence. Female Customer Service Insurance Managers far outnumber their male contemporaries among survey respondents. Although more than a third lack health benefits of any kind, the larger part do enjoy medical insurance, and approximately one-half get dental coverage, too. Job satisfaction for Customer Service Insurance Managers is high. Participants in PayScale's salary questionnaire provided the particulars of this report.

$29,623 - $68,297
(Median)
$30K
$45K
$68K
MEDIAN: $44,589
10%
50%
90%

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$10.86 - $18.66
(Median)
$11
$15
$19
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$29,623 - $68,297  
   
Bonus
$-0.49 - $12,723  
Profit Sharing
$-0.50 - $9,863  
Commission
$966 - $5,106  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,238 - $67,354  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 129
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$10.86 - $18.66  
   
Overtime
$22.70  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$-0.49 - $12,723  
   
Commission
$966 - $5,106  
Profit Sharing
$-0.50 - $9,863  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,238 - $67,354  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 47
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Job Description for Customer Service Manager, Insurance

Customer service managers in the insurance field interact with customers either from a call center or in-person and generally oversee a team of customer service agents who sell insurance to customers. These managers may receive commission based on the agents' performance, and they also respond to concerns from current customers relating to service or payments. Customers also make insurance claims via customer service agents, and agents must document their claims and refer them to the appropriate processors.

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Customer Service Manager, Insurance Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

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Popular Employer Salaries for Customer Service Manager, Insurance


Popular Skills for Customer Service Manager, Insurance


Survey results show that Customer Service Insurance Managers use a fair number of skills. Most notably, skills in Microsoft Excel, Customer Service, Windows Operating System General Use, and Microsoft Office are correlated to pay that is above average. Skills that pay less than market rate include Customer Relationship Management, Microsoft Word, and Microsoft Office. Most people skilled in Microsoft Office are similarly competent in Windows Operating System General Use.

Pay by Experience Level for Customer Service Manager, Insurance

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have less than five years' experience make $33K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $46K. Customer Service Insurance Managers see a median salary of $46K after reaching one to two decades on the job. Folks who claim more than 20 years of relevant experience actually report a comparatively lower median income of $41K.

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Experience Affects Customer Service Manager, Insurance Salaries




National Average
$41,000


Skills That Affect Customer Service Manager, Insurance Salaries

Microsoft Excel
up arrow 14%

Customer Service
up arrow 5%

Windows Operating System General Use
0%

National Average
$41,000



Customer Relationship Management (CRM)
up arrow 13%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 33 votes.

Gender

Female
87 %
Male
13 %

Years of Experience

Less than 1 year
3%
1-4 years
19%
5-9 years
19%
10-19 years
36%
20 years or more
22%

Common Health Benefits

medical benefits
Medical: 61%
dental benefits
Dental: 48%
medical benefits
Vision: 36%
dental benefits
None: 37%
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