Customer Service Manager, Insurance Salary
Nearly three in five of Customer Service Insurance Managers in the United States are seasoned employees who have more than 10 years of experience in the field. Pay ranges from $28K to $66K per year, and the average comes out to $44K per year. In the world of Customer Service Insurance Managers, overall income ranges from $28K near the bottom to $66K at the top; this can include more than $12K from bonuses and more than $10K from profit sharing in exceptional cases. Experience level and the company each impact pay for this group, with the former having the largest influence. Female Customer Service Insurance Managers far outnumber their male contemporaries among survey respondents. Although two in five lack health benefits of any kind, the larger part do enjoy medical insurance, and more than two-fifths get dental coverage, too. For the most part, Customer Service Insurance Managers enjoy their work and report high levels of job satisfaction. The numbers in this rundown were provided by PayScale's salary survey participants.
Job Description for Customer Service Manager, Insurance
Customer service managers in the insurance field interact with customers either from a call center or in-person and generally oversee a team of customer service agents who sell insurance to customers. These managers may receive commission based on the agents' performance, and they also respond to concerns from current customers relating to service or payments. Customers also make insurance claims via customer service agents, and agents must document their claims and refer them to the appropriate processors.Read More...
When a customer requests to speak with a customer service manager, the manager should understand and respond to their needs. Some concerns forwarded to a manager may be difficult, so it is important to have advanced knowledge of the company offerings and abilities. When agents have questions regarding certain procedures, the manager should respond to them immediately, and it is important to be professional and have a friendly demeanor in order to maintain loyal customers. These managers may also fill in for agents' duties when necessary.
In some positions, customer service managers may be responsible for administering training to new employees and periodic training updates for current employees. Some employers require a minimum of a high school diploma, while others may also require some college education and state insurance licensing. Computer skills are also important.
Customer Service Manager, Insurance Tasks
- Develops and implements process and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers.
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
- Develops, tracks and reports key performance measurements for the unit.
Customer Service Manager Job Listings
Search for more jobs:
Popular Employer Salaries for Customer Service Manager, Insurance
Popular Skills for Customer Service Manager, Insurance
Survey results imply that Customer Service Insurance Managers put a diverse skill set to use. Most notably, skills in Microsoft Excel, Customer Service, Windows Operating System General Use, and Microsoft Office are correlated to pay that is above average. Those listing Sales as a skill should be prepared for drastically lower pay. Customer Relationship Management and Microsoft Word also typically command lower compensation. The majority of those who know Microsoft Office also know Windows Operating System General Use.
Pay by Experience Level for Customer Service Manager, Insurance
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Relatively untried employees who have less than five years' experience make $33K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $47K. The average pay reported by folks with 10 to 20 years of experience is around $46K. Customer Service Insurance Managers who claim more than two decades of experience actually make somewhat smaller average paychecks of $42K.
Related Job Salaries
Key Stats for Customer Service Manager, Insurance
Rated 5 out of 5
based on 33 votes.