Customer Service Manager, Insurance Salary

Customer Service Insurance Managers in the United States tend to have a good amount of experience under their belt — close to three-fifths have more than 10 years in the field. While pay runs from $28K to $66K per year, median earnings come to $45K annually. Incomes of Customer Service Insurance Managers depend heavily on individual performance. In exceptional cases, bonuses and profit sharing can bring in $10K each, and a few high-rollers can pull down as much as $7K in commissions; this causes total packages to range between $28K and $66K. Career length is the biggest factor affecting pay for this group, followed by the specific employer. Health benefits are not enjoyed by everyone in this line of work, and just over two-fifths lack any coverage at all. Medical benefits are reported by a little more than half and dental coverage is claimed by approximately two in five. Among survey respondents, women are more common than men; 87 percent of Customer Service Insurance Managers are female. For the most part, Customer Service Insurance Managers enjoy their work and report high levels of job satisfaction. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$30,127 - $67,547
$30K
$45K
$68K
MEDIAN: $44,917
10%
50%
90%

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$11.38 - $22.89
$11
$15
$23
MEDIAN: $15.17
10%
50%
90%

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$0$67K
Salary $30,127 - $67,547
Bonus $96.58 - $9,933
Profit Sharing $-0.50 - $9,696
Commission $976 - $7,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,709 - $66,019
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 127
Hourly Data $0$23
Hourly Rate $11.38 - $22.89
Hourly Tips $1.11
Overtime $21.38
Annual Data $0$66K
Bonus $96.58 - $9,933
Commission $976 - $7,000
Profit Sharing $-0.50 - $9,696
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,709 - $66,019
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 60

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Job Description for Customer Service Manager, Insurance

Customer service managers in the insurance field interact with customers either from a call center or in-person and generally oversee a team of customer service agents who sell insurance to customers. These managers may receive commission based on the agents' performance, and they also respond to concerns from current customers relating to service or payments. Customers also make insurance claims via customer service agents, and agents must document their claims and refer them to the appropriate processors.

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Customer Service Manager, Insurance Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Customer Service Manager, Insurance Job Listings

Popular Employer Salaries for Customer Service Manager, Insurance


Popular Skills for Customer Service Manager, Insurance


Customer Service Insurance Managers report using a pretty varied skill set on the job. Most notably, skills in Microsoft Excel, Customer Service, Windows Operating System General Use, and Microsoft Office are correlated to pay that is above average. Those listing Sales as a skill should be prepared for drastically lower pay. Customer Relationship Management and Microsoft Word also typically command lower compensation. Most people experienced in Microsoft Office also know Windows Operating System General Use.

Pay by Experience Level for Customer Service Manager, Insurance

Pay by Experience for a Customer Service Manager, Insurance has a positive trend. An entry-level Customer Service Manager, Insurance with less than 5 years of experience can expect to earn an average total compensation of $32,000 based on 51 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager, Insurance with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $46,000 based on 53 salaries. An experienced Customer Service Manager, Insurance which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $44,000 based on 73 salaries. A Customer Service Manager, Insurance with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $42,000 based on 41 salaries.

Customer Service Manager, Insurance Reviews

Q: What is it like working as a Customer Service Manager, Insurance?

Customer Service Manager, Insurance in Houston:
"Retention customer service personal assistant."
Pros: Flexibility. Security. Benefits. Friendly co workers.
Cons: Stress. Sales pressure. Tention pressure. Mangement responsibilities. Company bank account reliability.

Related Job Salaries

Key Stats for Customer Service Manager, Insurance

Gender

Female
87 %
Male
13 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 36 votes.
Less than 1 year
4%
1-4 years
21%
5-9 years
16%
10-19 years
34%
20 years or more
26%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager, Insurance Salaries

▲13%

▲9%

▲2%

National Average
$41,000

▼20%

Skills That Affect Customer Service Manager, Insurance Salaries

Microsoft Excel
▲15%

Customer Service
▲2%

National Average
$41,000

Windows Operating System General Use
▼1%



Customer Relationship Management (CRM)
▼8%

Sales
▼24%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 36 votes.

Gender

Female
87 %
Male
13 %

Years of Experience

Less than 1 year
4%
1-4 years
21%
5-9 years
16%
10-19 years
34%
20 years or more
26%

Common Health Benefits

medical benefits
Medical: 55%
dental benefits
Dental: 40%
vision benefits
Vision: 31%
no benefits
None: 43%
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