Customer Service Manager, Insurance Salary
Customer Service Insurance Managers who are practiced in their profession and carry more than 10 years of experience make up slightly less than three-fifths of Customer Service Insurance Managers. Pay fluctuates from $27K to $67K per year, but expected earnings average $45K per year. Cash earnings of Customer Service Insurance Managers — including $13K in bonuses, $10K in profit sharing proceeds, and $5K in commissions near the top of the pay scale — stretch from approximately $27K to approximately $67K depending on individual performance. Experience level and the company each impact pay for this group, with the former having the largest influence. Female Customer Service Insurance Managers far outnumber their male contemporaries among survey respondents. Although more than a third lack health benefits of any kind, the larger part do enjoy medical insurance, and approximately one-half get dental coverage, too. Job satisfaction for Customer Service Insurance Managers is high. Participants in PayScale's salary questionnaire provided the particulars of this report.
Job Description for Customer Service Manager, Insurance
Customer service managers in the insurance field interact with customers either from a call center or in-person and generally oversee a team of customer service agents who sell insurance to customers. These managers may receive commission based on the agents' performance, and they also respond to concerns from current customers relating to service or payments. Customers also make insurance claims via customer service agents, and agents must document their claims and refer them to the appropriate processors.Read More...
When a customer requests to speak with a customer service manager, the manager should understand and respond to their needs. Some concerns forwarded to a manager may be difficult, so it is important to have advanced knowledge of the company offerings and abilities. When agents have questions regarding certain procedures, the manager should respond to them immediately, and it is important to be professional and have a friendly demeanor in order to maintain loyal customers. These managers may also fill in for agents' duties when necessary.
In some positions, customer service managers may be responsible for administering training to new employees and periodic training updates for current employees. Some employers require a minimum of a high school diploma, while others may also require some college education and state insurance licensing. Computer skills are also important.
Customer Service Manager, Insurance Tasks
- Develops and implements process and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers.
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
- Develops, tracks and reports key performance measurements for the unit.
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Popular Skills for Customer Service Manager, Insurance
Survey results show that Customer Service Insurance Managers use a fair number of skills. Most notably, skills in Microsoft Excel, Customer Service, Windows Operating System General Use, and Microsoft Office are correlated to pay that is above average. Skills that pay less than market rate include Customer Relationship Management, Microsoft Word, and Microsoft Office. Most people skilled in Microsoft Office are similarly competent in Windows Operating System General Use.
Pay by Experience Level for Customer Service Manager, Insurance
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Relatively untried employees who have less than five years' experience make $33K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $46K. Customer Service Insurance Managers see a median salary of $46K after reaching one to two decades on the job. Folks who claim more than 20 years of relevant experience actually report a comparatively lower median income of $41K.