Customer Service Manager, Web/Internet Service Salary

The average salary for a Customer Service Manager, Web/Internet Service is $47,168 per year. Most people with this job move on to other positions after 20 years in this career. A skill in Project Management is associated with high pay for this job.

$20,800 - $100,000
$21K
$47K
$100K
MEDIAN: $47,168
10%
50%
90%

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$9.70 - $20.68
$9
$12
$21
MEDIAN: $12.26
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$20,800 - $100,000  
   
Bonus
$-0.50 - $10,330  
Commission
$24,566  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,869 - $63,371  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 19
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.70 - $20.68  
   
Overtime
$15.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$-0.50 - $10,330  
   
Commission
$24,566  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,869 - $63,371  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 16

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Job Description for Customer Service Manager, Web/Internet Service

The rise of the internet has changed the modern world in many ways, and an online presence has become nearly essential for large businesses. However, not everyone has exceptional knowledge of, and experience with, the internet and computer technology in general, and this highlights the important role played by customer service managers of web/internet services.

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Customer Service Manager, Web/Internet Service Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

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Popular Skills for Customer Service Manager, Web/Internet Service

Related Job Salaries

Key Stats for Customer Service Manager, Web/Internet Service

Gender

Female
72 %
Male
28 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.
Less than 1 year
6%
1-4 years
49%
5-9 years
29%
10-19 years
14%
20 years or more
3%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager, Web/Internet Service Salaries

▲44%

National Average
$41,000

▼3%

▼6%

Skills That Affect Customer Service Manager, Web/Internet Service Salaries


Microsoft Excel
▲3%

National Average
$41,000

Windows Operating System General Use
▼1%

HTML
▼1%



Microsoft Word
▼8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
6%
1-4 years
49%
5-9 years
29%
10-19 years
14%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 61%
dental benefits
Dental: 50%
vision benefits
Vision: 39%
no benefits
None: 36%