The average salary for a Customer Service Manager, Web/Internet Service is $47,859 per year. Most people with this job move on to other positions after 20 years in this career. A skill in Project Management is associated with high pay for this job.

$21,084 - $98,633
$21K
$48K
$99K
MEDIAN: $47,859
10%
50%
90%

Add this chart to your site: 640px    300px

$9.70 - $20.68
$9
$12
$21
MEDIAN: $12.26
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$33K$66K$99K
Salary
$21,084 - $98,633  
   
Bonus
$-0.50 - $10,330  
Commission
$25,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,011 - $62,511  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 21
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.70 - $20.68  
   
Overtime
$15.26  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$-0.50 - $10,330  
   
Commission
$25,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,011 - $62,511  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 16

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

Job Description for Customer Service Manager, Web/Internet Service

The rise of the internet has changed the modern world in many ways, and an online presence has become nearly essential for large businesses. However, not everyone has exceptional knowledge of, and experience with, the internet and computer technology in general, and this highlights the important role played by customer service managers of web/internet services.

Read More...

Customer Service Manager, Web/Internet Service Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Customer Service Manager Job Listings

Search for more jobs:

Popular Skills for Customer Service Manager, Web/Internet Service

Related Job Salaries

Key Stats for Customer Service Manager, Web/Internet Service

Gender

Female
68 %
Male
32 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.
048
Less than 1 year
5%
1-4 years
49%
5-9 years
24%
10-19 years
14%
20 years or more
8%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager, Web/Internet Service Salaries

Experienced
up arrow 33%

National Average
$41,000

Mid-Career
up arrow 5%


Skills That Affect Customer Service Manager, Web/Internet Service Salaries


Microsoft Excel
up arrow 3%

National Average
$41,000

Windows Operating System General Use
up arrow 1%

HTML
up arrow 1%

Microsoft Office
up arrow 5%

Customer Relationship Management (CRM)
up arrow 7%

Microsoft Word
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
5%
1-4 years
49%
5-9 years
24%
10-19 years
14%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 62%
dental benefits
Dental: 52%
vision benefits
Vision: 38%
dental benefits
None: 34%
ADVERTISEMENT