Customer Service Manager, Insurance Salary

An average Customer Service Insurance Manager in the United States can expect to take home roughly $49K per year. Women make up the vast majority of Customer Service Insurance Managers (87 percent) who answered the questionnaire. Health benefits are not enjoyed by everyone in this line of work, and one-third lack any coverage at all. Medical benefits are reported by the larger part and dental coverage is claimed by around half. For the most part, Customer Service Insurance Managers enjoy their work and report high levels of job satisfaction. Respondents to the PayScale salary survey provided the data for this report.

$29,571 - $70,567

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$9.30 - $19.00

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25K$50K$75K
Salary
$29,571 - $70,567  
   
Bonus
$204.26 - $7,242  
Commission
$2,000 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,792 - $72,193  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 121
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$9.30 - $19.00  
   
Overtime
$0.21 - $45.87  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$204.26 - $7,242  
   
Commission
$2,000 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,792 - $72,193  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 43
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Job Description for Customer Service Manager, Insurance

Customer service managers in the insurance field interact with customers either from a call center or in-person and generally oversee a team of customer service agents who sell insurance to customers. These managers may receive commission based on the agents' performance, and they also respond to concerns from current customers relating to service or payments. Customers also make insurance claims via customer service agents, and agents must document their claims and refer them to the appropriate processors.

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Customer Service Manager, Insurance Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

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Popular Skills for Customer Service Manager, Insurance


Job skills reported by Customer Service Insurance Managers are limited. Those who have experience with Windows Operating System General Use, Microsoft Office, and Microsoft Word can expect to be compensated well for these skills. At the other end of the pay range are skills like Microsoft Word, Microsoft Office, and Windows Operating System General Use. Most people skilled in Microsoft Office are similarly competent in Windows Operating System General Use.

Pay by Experience Level for Customer Service Manager, Insurance

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Insurance Managers with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. The average inexperienced worker's salary is approximately $38K, and people with five to 10 years of experience bring in more at around $42K on average. Customer Service Insurance Managers who work for 10 to 20 years in their occupation tend to earn about $51K. People who have worked for more than 20 years report a median income of $52K, which is barely higher than the median for folks with 10 to 20 years of experience.

Related Job Salaries

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Experience Affects Customer Service Manager, Insurance Salaries

Late-Career
up arrow 20%


National Average
$43,000


Entry-Level
up arrow 13%

Skills That Affect Customer Service Manager, Insurance Salaries

National Average
$43,000



Microsoft Word
up arrow 10%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 35 votes.

Gender

Female
87 %
Male
13 %

Years of Experience

Less than 1 year
1%
1-4 years
25%
5-9 years
27%
10-19 years
31%
20 years or more
16%

Common Health Benefits

medical benefits Medical: 63% dental benefits Dental: 48%
vision benefits Vision: 36% employee benefits None: 34%
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