Customer Service Manager, Insurance Salary

Customer Service Insurance Managers who are practiced in their profession and carry more than 10 years of experience make up close to one-half of Customer Service Insurance Managers. Pay fluctuates from $26K to $71K per year, but expected earnings average $45K annually. Not all workers are lucky enough to have benefits; in fact, over a third are without coverage. Medical insurance is claimed by a majority and dental insurance is reported by just over two-fifths. Most workers in this position report high levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$29,459 - $70,606
(Median)
$29K
$45K
$71K
MEDIAN: $45,247
10%
50%
90%

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$10.02 - $18.82
(Median)
$10
$16
$19
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$29,459 - $70,606  
   
Bonus
$100.67 - $8,681  
Profit Sharing
$2,500  
Commission
$1,007 - $11,920  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,845 - $70,737  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 125
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$10.02 - $18.82  
   
Overtime
$2.90 - $38.43  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$100.67 - $8,681  
   
Commission
$1,007 - $11,920  
Profit Sharing
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,845 - $70,737  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 50
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Job Description for Customer Service Manager, Insurance

Customer service managers in the insurance field interact with customers either from a call center or in-person and generally oversee a team of customer service agents who sell insurance to customers. These managers may receive commission based on the agents' performance, and they also respond to concerns from current customers relating to service or payments. Customers also make insurance claims via customer service agents, and agents must document their claims and refer them to the appropriate processors.

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Customer Service Manager, Insurance Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

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Popular Skills for Customer Service Manager, Insurance


Survey results show that Customer Service Insurance Managers typically report just a few professional skills. Those who have experience with Windows Operating System General Use, Microsoft Office, and Microsoft Word can expect to be compensated well for these skills. Skills that seem to negatively impact pay include Microsoft Word, Microsoft Office, and Windows Operating System General Use. Those proficient in Microsoft Office are, more often than not, also skilled in Windows Operating System General Use.

Pay by Experience Level for Customer Service Manager, Insurance

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Insurance Managers with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Workers in their first five years can expect to earn $36K, but people who have been around for five to 10 years earn a noticeably bigger sum of $43K. Customer Service Insurance Managers claiming one to two decades of experience make an estimated median of $49K. Individuals who report more than two decades of experience seem to make about the same as folks in the 10-to-20 year range.

Related Job Salaries

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Experience Affects Customer Service Manager, Insurance Salaries




National Average
$41,000

Entry-Level
up arrow 14%

Skills That Affect Customer Service Manager, Insurance Salaries

National Average
$41,000

Windows Operating System General Use
up arrow 3%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 28 votes.

Gender

Female
91 %
Male
9 %

Years of Experience

Less than 1 year
1%
1-4 years
23%
5-9 years
25%
10-19 years
31%
20 years or more
21%

Common Health Benefits

medical benefits
Medical: 62%
dental benefits
Dental: 45%
medical benefits
Vision: 36%
dental benefits
None: 37%
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