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Customer Service Manager, Insurance Salary (United States)

Customer Service Insurance Managers in the United States can expect to earn an average of $48K annually. While one-third report receiving no health benefits, the larger part do receive medical coverage, and close to one-half have dental, as well. Customer Service Insurance Managers who responded to the questionnaire are largely women, dominating at 86 percent. Job satisfaction for Customer Service Insurance Managers is high. The numbers in this rundown were provided by PayScale's salary survey participants.
Customer Service Manager, Insurance Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$29,630 - $71,756
(Median)
30K
37K
48K
61K
72K
MEDIAN: $48,257
10%
25%
50%
75%
90%
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Customer Service Manager, Insurance Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.81 - $19.53
(Median)
11
16
18
20
MEDIAN: $15.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$29,630 - $71,756  
   
Bonus
$387.83 - $6,675  
Profit Sharing
$750 - $9,500  
Commission
$2,200 - $8,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,052 - $72,911  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 139
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$10.81 - $19.53  
   
Overtime
$0.14 - $30.30  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$387.83 - $6,675  
   
Commission
$2,200 - $8,000  
Profit Sharing
$750 - $9,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,052 - $72,911  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 59
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Job Description for Customer Service Manager, Insurance

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

Customer Service Manager Job Listings

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Popular Skills for Customer Service Manager, Insurance

Customer Service Insurance Managers who responded to the survey report just a handful of professional skills. Those who have experience with Microsoft Office, Windows Operating System General Use, and Microsoft Word can expect to be compensated well for these skills. Skills that seem to negatively impact pay include Microsoft Word, Windows Operating System General Use, and Microsoft Office. Those proficient in Microsoft Office are, more often than not, also skilled in Windows Operating System General Use.

Pay by Experience Level for Customer Service Manager, Insurance

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Customer Service Insurance Managers, experience does not seem to be a major factor in determining pay. Individuals who have worked for fewer than five years bring in approximately $39K on average. Those in the five-to-10 year range can expect an average that is only a touch bigger at $39K. The average pay reported by folks with 10 to 20 years of experience is around $50K. Customer Service Insurance Managers who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $52K.

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Experience Affects Customer Service Manager, Insurance Salaries

Late-Career
up arrow 21%
National Average
$43,000
Mid-Career
up arrow 9%
Entry-Level
up arrow 11%

Skills That Affect Customer Service Manager, Insurance Salaries

National Average
$43,000
Windows Operating System General Use
up arrow 6%
Microsoft Word
up arrow 7%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 46 votes.

Gender

Female
86%
female alumni
 
Male
14%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
24%
5-9 years
29%
10-19 years
28%
20 years or more
18%

Common Health Benefits

medical benefits Medical: 63% dental benefits Dental: 48%
vision benefits Vision: 35% employee benefits None: 34%