Customer Service Manager, Insurance Salary

Customer Service Insurance Managers who are practiced in their profession and carry more than 10 years of experience make up approximately one-half of Customer Service Insurance Managers. Pay fluctuates from $26K to $71K per year, but expected earnings average $45K annually. Although a majority have medical coverage and just over two-fifths have dental coverage, over a third claim no health benefits at all. Work is enjoyable for Customer Service Insurance Managers, who typically claim high levels of job satisfaction. Participants in PayScale's salary questionnaire provided the particulars of this report.

$29,459 - $70,606
(Median)
$29K
$45K
$71K
MEDIAN: $45,247
10%
50%
90%

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$10.02 - $18.82
(Median)
$10
$16
$19
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$29,459 - $70,606  
   
Bonus
$100.67 - $8,681  
Profit Sharing
$2,500  
Commission
$1,007 - $11,920  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,845 - $70,737  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 125
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$10.02 - $18.82  
   
Overtime
$2.90 - $38.43  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$100.67 - $8,681  
   
Commission
$1,007 - $11,920  
Profit Sharing
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,845 - $70,737  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 50
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Job Description for Customer Service Manager, Insurance

Customer service managers in the insurance field interact with customers either from a call center or in-person and generally oversee a team of customer service agents who sell insurance to customers. These managers may receive commission based on the agents' performance, and they also respond to concerns from current customers relating to service or payments. Customers also make insurance claims via customer service agents, and agents must document their claims and refer them to the appropriate processors.

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Customer Service Manager, Insurance Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

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Popular Skills for Customer Service Manager, Insurance


Customer Service Insurance Managers note just a narrow range of job skills. Those who have experience with Windows Operating System General Use, Microsoft Office, and Microsoft Word can expect to be compensated well for these skills. At the other end of the pay range are skills like Microsoft Word, Microsoft Office, and Windows Operating System General Use. It is often found that people who know Microsoft Office are also skilled in Windows Operating System General Use.

Pay by Experience Level for Customer Service Manager, Insurance

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Insurance Managers do not generally earn higher incomes from more experience in the field. Salaries for the relatively untried average out to around $36K, but survey participants with five to 10 years of experience earn a significantly higher median of $43K. Customer Service Insurance Managers claiming one to two decades of experience make an estimated median of $49K. Folks who have racked up more than 20 years in the field report incomes that aren't higher than less experienced individuals' earnings.

Related Job Salaries

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Experience Affects Customer Service Manager, Insurance Salaries




National Average
$41,000

Entry-Level
up arrow 14%

Skills That Affect Customer Service Manager, Insurance Salaries

National Average
$41,000

Windows Operating System General Use
up arrow 3%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 28 votes.

Gender

Female
91 %
Male
9 %

Years of Experience

Less than 1 year
1%
1-4 years
23%
5-9 years
25%
10-19 years
31%
20 years or more
21%

Common Health Benefits

medical benefits
Medical: 62%
dental benefits
Dental: 45%
medical benefits
Vision: 36%
dental benefits
None: 37%
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