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Customer Service Manager, Insurance Salary

Pay for Customer Service Insurance Managers in the United States sits in the ballpark of $49K annually. Most Customer Service Insurance Managers report high levels of job satisfaction. While some workers in this profession — over a third — do not have any health coverage, a majority do receive medical benefits and approximately one-half have dental insurance. Female Customer Service Insurance Managers far outnumber their male contemporaries among survey respondents. Participants in PayScale's salary questionnaire provided the particulars of this report.

$29,693 - $71,244
(Median)
$30K
$49K
$71K
MEDIAN: $48,955
10%
50%
90%

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$9.79 - $19.34
(Median)
$9
$16
$19
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$29,693 - $71,244  
   
Bonus
$193.92 - $6,815  
Commission
$2,017 - $8,139  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,595 - $72,276  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 124
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$9.79 - $19.34  
   
Overtime
$0.14 - $46.23  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$193.92 - $6,815  
   
Commission
$2,017 - $8,139  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,595 - $72,276  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 46
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Job Description for Customer Service Manager, Insurance

Customer service managers in the insurance field interact with customers either from a call center or in-person and generally oversee a team of customer service agents who sell insurance to customers. These managers may receive commission based on the agents' performance, and they also respond to concerns from current customers relating to service or payments. Customers also make insurance claims via customer service agents, and agents must document their claims and refer them to the appropriate processors.

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Customer Service Manager, Insurance Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

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Popular Skills for Customer Service Manager, Insurance


Just a handful of professional skills are reported by Customer Service Insurance Managers who took the survey. Those who have experience with Windows Operating System General Use, Microsoft Word, and Microsoft Office can expect to be compensated well for these skills. At the other end of the pay range are skills like Microsoft Office, Microsoft Word, and Windows Operating System General Use. For most people, competency in Microsoft Office indicates knowledge of Windows Operating System General Use.

Pay by Experience Level for Customer Service Manager, Insurance

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Insurance Managers with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Salaries for inexperienced workers average out to $40K, and those with five to 10 years' experience earn a higher median of $38K. Customer Service Insurance Managers with one to two decades of relevant experience report an average salary of approximately $52K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $53K.

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Experience Affects Customer Service Manager, Insurance Salaries

Late-Career
up arrow 21%


National Average
$44,000

Mid-Career
up arrow 9%

Entry-Level
up arrow 13%

Skills That Affect Customer Service Manager, Insurance Salaries

National Average
$44,000

Windows Operating System General Use
up arrow 4%


Microsoft Word
up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 39 votes.

Gender

Female
88 %
Male
12 %

Years of Experience

Less than 1 year
1%
1-4 years
25%
5-9 years
28%
10-19 years
31%
20 years or more
16%

Common Health Benefits

medical benefits Medical: 62% dental benefits Dental: 48%
vision benefits Vision: 36% employee benefits None: 35%
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