Customer Service Manager, Insurance Salary

The average Customer Service Insurance Manager in the United States can expect to rake in roughly $49K annually. Female Customer Service Insurance Managers far outnumber their male contemporaries among survey respondents. While nearly one-third report receiving no health benefits, more than half do receive medical coverage, and close to one-half have dental, as well. The majority of Customer Service Insurance Managers claim high levels of job satisfaction. Participants in PayScale's salary questionnaire provided the particulars of this report.

$29,983 - $71,296
(Median)
$30K
$49K
$71K
MEDIAN: $48,812
10%
50%
90%

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$9.93 - $19.30
(Median)
$9
$16
$19
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$29,983 - $71,296  
   
Bonus
$193.92 - $6,659  
Commission
$2,200 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,279 - $72,009  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 127
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$9.93 - $19.30  
   
Overtime
$0.14 - $46.23  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$193.92 - $6,659  
   
Commission
$2,200 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,279 - $72,009  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 48

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Job Description for Customer Service Manager, Insurance

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

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Popular Skills for Customer Service Manager, Insurance


Customer Service Insurance Managers who responded to the survey report just a handful of professional skills. Those who have experience with Windows Operating System General Use, Microsoft Office, and Microsoft Word can expect to be compensated well for these skills. At the other end of the pay range are skills like Microsoft Word, Microsoft Office, and Windows Operating System General Use. Those proficient in Microsoft Office are, more often than not, also skilled in Windows Operating System General Use.

Pay by Experience Level for Customer Service Manager, Insurance

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Customer Service Insurance Managers, extensive experience does not lead to significantly more money. The average inexperienced worker earns $38K, and someone who has worked for five to 10 years can expect a bigger median salary of $41K. After working for 10 to 20 years, Customer Service Insurance Managers make a median salary of $51K. Customer Service Insurance Managers who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $53K on average.

Related Job Salaries

United States (change)

Experience Affects Customer Service Manager, Insurance Salaries

Late-Career
up arrow 22%


National Average
$44,000

Mid-Career
up arrow 7%

Entry-Level
up arrow 13%

Skills That Affect Customer Service Manager, Insurance Salaries

National Average
$44,000

Windows Operating System General Use
up arrow 4%


Microsoft Word
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 39 votes.

Gender

Female
87 %
Male
13 %

Years of Experience

Less than 1 year
1%
1-4 years
23%
5-9 years
28%
10-19 years
31%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 63% dental benefits Dental: 48%
vision benefits Vision: 36% employee benefits None: 34%