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Customer Service Manager, Insurance Salary

Customer Service Insurance Managers in the United States can expect wages of $49K annually on average. While some workers in this profession — over a third — do not have any health coverage, the greater part do receive medical benefits and around half have dental insurance. Among survey respondents, women are more common than men; 88 percent of Customer Service Insurance Managers are female. Job satisfaction is reported as high by the vast majority of workers. This snapshot results from replies to PayScale's salary survey.

$29,772 - $71,053
(Median)
$30K
$49K
$71K
MEDIAN: $48,668
10%
50%
90%

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$9.86 - $19.32
(Median)
$9
$16
$19
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$29,772 - $71,053  
   
Bonus
$195.74 - $6,797  
Commission
$2,017 - $8,139  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,163 - $72,116  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 126
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$9.86 - $19.32  
   
Overtime
$0.14 - $46.23  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$195.74 - $6,797  
   
Commission
$2,017 - $8,139  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,163 - $72,116  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 47

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Job Description for Customer Service Manager, Insurance

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

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Popular Skills for Customer Service Manager, Insurance


Customer Service Insurance Managers who responded to the survey indicated only a few skills that they use on the job. Those who have experience with Windows Operating System General Use, Microsoft Office, and Microsoft Word can expect to be compensated well for these skills. Skills that pay less than market rate include Microsoft Word and Microsoft Office. Most people skilled in Microsoft Office are similarly competent in Windows Operating System General Use.

Pay by Experience Level for Customer Service Manager, Insurance

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Customer Service Insurance Managers — those with more experience do not necessarily bring in higher earnings. The average inexperienced worker earns $38K, and someone who has worked for five to 10 years can expect a bigger median salary of $41K. People with 10 to 20 years of experience make an average of about $51K in this role. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $53K.

Related Job Salaries

United States (change)

Experience Affects Customer Service Manager, Insurance Salaries

Late-Career
up arrow 22%


National Average
$44,000

Mid-Career
up arrow 7%

Entry-Level
up arrow 12%

Skills That Affect Customer Service Manager, Insurance Salaries

National Average
$44,000

Windows Operating System General Use
up arrow 3%


Microsoft Word
up arrow 5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 39 votes.

Gender

Female
88 %
Male
12 %

Years of Experience

Less than 1 year
1%
1-4 years
24%
5-9 years
28%
10-19 years
30%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 62% dental benefits Dental: 48%
vision benefits Vision: 36% employee benefits None: 35%
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