Customer Service Manager, Insurance Salary

The average Customer Service Insurance Manager in the United States earns approximately $49K per year. Unfortunately, some people in this line of work are without benefits — more than a third lack coverage. On the flip side, a majority have medical insurance and slightly less than one-half receive dental plans. Women make up the vast majority of Customer Service Insurance Managers (87 percent) who answered the questionnaire. Most workers in this position report high levels of job satisfaction. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$29,246 - $71,339
(Median)
$29K
$49K
$71K
MEDIAN: $48,508
10%
50%
90%

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$9.50 - $19.23
(Median)
$9
$16
$19
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$29,246 - $71,339  
   
Bonus
$103.65 - $7,175  
Commission
$2,000 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,901 - $72,608  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 123
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$9.50 - $19.23  
   
Overtime
$0.21 - $45.87  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$103.65 - $7,175  
   
Commission
$2,000 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,901 - $72,608  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 44
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Job Description for Customer Service Manager, Insurance

Customer service managers in the insurance field interact with customers either from a call center or in-person and generally oversee a team of customer service agents who sell insurance to customers. These managers may receive commission based on the agents' performance, and they also respond to concerns from current customers relating to service or payments. Customers also make insurance claims via customer service agents, and agents must document their claims and refer them to the appropriate processors.

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Customer Service Manager, Insurance Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

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Popular Skills for Customer Service Manager, Insurance


Survey takers who work as Customer Service Insurance Managers report a focused set of job skills. Those who have experience with Windows Operating System General Use, Microsoft Office, and Microsoft Word can expect to be compensated well for these skills. Skills that seem to negatively impact pay include Microsoft Word, Microsoft Office, and Windows Operating System General Use. Most people experienced in Microsoft Office also know Windows Operating System General Use.

Pay by Experience Level for Customer Service Manager, Insurance

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Customer Service Insurance Managers — those with more experience do not necessarily bring in higher earnings. The median compensation for relatively untried workers is $38K; in the five-to-10 year group, it's higher at around $41K. Customer Service Insurance Managers claiming one to two decades of experience make an estimated median of $51K. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $52K.

Related Job Salaries

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Experience Affects Customer Service Manager, Insurance Salaries

Late-Career
up arrow 19%


National Average
$43,000


Entry-Level
up arrow 13%

Skills That Affect Customer Service Manager, Insurance Salaries

National Average
$43,000

Windows Operating System General Use
up arrow 4%


Microsoft Word
up arrow 9%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 36 votes.

Gender

Female
87 %
Male
13 %

Years of Experience

Less than 1 year
1%
1-4 years
25%
5-9 years
27%
10-19 years
31%
20 years or more
16%

Common Health Benefits

medical benefits Medical: 63% dental benefits Dental: 47%
vision benefits Vision: 36% employee benefits None: 35%
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