Customer Service Manager, Insurance Salary

An average Customer Service Insurance Manager in the United States can expect to take home roughly $49K annually. Customer Service Insurance Managers who responded to the questionnaire are largely women, dominating at 88 percent. Nearly one-third of professionals in this line of work do not receive benefits; however, more than half report medical coverage and close to one-half claim dental coverage as well. Most Customer Service Insurance Managers report high levels of job satisfaction. The numbers in this rundown were provided by PayScale's salary survey participants.

$29,327 - $71,148
(Median)
$29K
$49K
$71K
MEDIAN: $48,508
10%
50%
90%

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$9.50 - $19.23
(Median)
$9
$16
$19
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Salary
$29,327 - $71,148  
   
Bonus
$150.00 - $6,675  
Commission
$2,000 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,979 - $71,898  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 125
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$9.50 - $19.23  
   
Overtime
$0.21 - $45.87  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$150.00 - $6,675  
   
Commission
$2,000 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,979 - $71,898  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 44
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Job Description for Customer Service Manager, Insurance

Customer service managers in the insurance field interact with customers either from a call center or in-person and generally oversee a team of customer service agents who sell insurance to customers. These managers may receive commission based on the agents' performance, and they also respond to concerns from current customers relating to service or payments. Customers also make insurance claims via customer service agents, and agents must document their claims and refer them to the appropriate processors.

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Customer Service Manager, Insurance Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

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Popular Skills for Customer Service Manager, Insurance


Customer Service Insurance Managers note just a narrow range of job skills. Those who have experience with Windows Operating System General Use, Microsoft Office, and Microsoft Word can expect to be compensated well for these skills. Skills that are correlated to lower pay, on the other hand, include Microsoft Word, Microsoft Office, and Windows Operating System General Use. Those proficient in Microsoft Office are, more often than not, also skilled in Windows Operating System General Use.

Pay by Experience Level for Customer Service Manager, Insurance

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Insurance Managers with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Relatively untried employees who have fewer than five years of experience earn around $38K on average. People who have worked for five to 10 years can expect a higher median salary of $42K. Customer Service Insurance Managers with one to two decades of relevant experience report an average salary of approximately $51K. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $52K.

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Experience Affects Customer Service Manager, Insurance Salaries

Late-Career
up arrow 18%


National Average
$44,000

Mid-Career
up arrow 5%

Entry-Level
up arrow 13%

Skills That Affect Customer Service Manager, Insurance Salaries

National Average
$44,000



Microsoft Word
up arrow 9%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 37 votes.

Gender

Female
88 %
Male
12 %

Years of Experience

Less than 1 year
1%
1-4 years
25%
5-9 years
27%
10-19 years
31%
20 years or more
16%

Common Health Benefits

medical benefits Medical: 63% dental benefits Dental: 48%
vision benefits Vision: 35% employee benefits None: 34%
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