A Customer Service Manager, Web/Internet Service earns an average salary of $45,500 per year. People in this job generally don't have more than 20 years' experience.

$21,617 - $90,000
(Median)
$22K
$46K
$90K
MEDIAN: $45,500
10%
50%
90%

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$10.03 - $18.90
(Median)
$10
$12
$19
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Salary
$21,617 - $90,000  
   
Bonus
$-0.50 - $10,330  
Commission
$25,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,500 - $62,054  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 24
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.03 - $18.90  
   
Overtime
$20.25  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$-0.50 - $10,330  
   
Commission
$25,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,500 - $62,054  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 15
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Job Description for Customer Service Manager, Web/Internet Service

The rise of the internet has changed the modern world in many ways, and an online presence has become nearly essential for large businesses. However, not everyone has exceptional knowledge of, and experience with, the internet and computer technology in general, and this highlights the important role played by customer service managers of web/internet services.

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Customer Service Manager, Web/Internet Service Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

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Popular Skills for Customer Service Manager, Web/Internet Service

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Experience Affects Customer Service Manager, Web/Internet Service Salaries

Experienced
up arrow 23%

National Average
$41,000

Mid-Career
up arrow 4%


Skills That Affect Customer Service Manager, Web/Internet Service Salaries

Microsoft Excel
up arrow 6%

Windows Operating System General Use
up arrow 2%

HTML
up arrow 2%

National Average
$41,000

Project Management
up arrow 1%

Customer Relationship Management (CRM)
up arrow 4%

Microsoft Office
up arrow 5%

Microsoft Word
up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
5%
1-4 years
46%
5-9 years
26%
10-19 years
15%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 59%
dental benefits
Dental: 50%
medical benefits
Vision: 38%
dental benefits
None: 38%
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