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Customer Service Manager, Web/Internet Service Salary (United States)

A Customer Service Manager, Web/Internet Service earns an average salary of $45,639 per year. People in this job generally don't have more than 20 years' experience.
Customer Service Manager, Web/Internet Service Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,123 - $66,926
(Median)
30K
36K
46K
55K
67K
MEDIAN: $45,638
10%
25%
50%
75%
90%
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Customer Service Manager, Web/Internet Service Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.70 - $20.46
(Median)
9
13
17
20
MEDIAN: $13.00
10%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$30,123 - $66,926  
   
Bonus
$48.18 - $9,967  
Commission
$0.00 - $14,681  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,102 - $67,265  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 170
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$9.70 - $20.46  
   
Overtime
$0.00 - $30.12  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$48.18 - $9,967  
   
Commission
$0.00 - $14,681  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,102 - $67,265  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 50
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Job Description for Customer Service Manager, Web/Internet Service

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

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Popular Skills for Customer Service Manager, Web/Internet Service

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Experience Affects Customer Service Manager, Web/Internet Service Salaries

Experienced
up arrow 18%
Mid-Career
up arrow 11%
National Average
$43,000

Skills That Affect Customer Service Manager, Web/Internet Service Salaries

Customer Relationship Management (CRM)
up arrow 6%
Project Management
up arrow 5%
National Average
$43,000
Windows Operating System General Use
up arrow 1%
Microsoft Office
up arrow 3%
Microsoft Excel
up arrow 3%
HTML
up arrow 4%
Microsoft Word
up arrow 5%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 58 votes.

Gender

Female
54%
female alumni
 
Male
46%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
50%
5-9 years
31%
10-19 years
15%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 74% dental benefits Dental: 57%
vision benefits Vision: 41% employee benefits None: 23%