Customer Service Manager, Web/Internet Service Salary

The average salary for a Customer Service Manager, Web/Internet Service is $47,133 per year. Experience has a moderate effect on pay for this job. People in this job generally don't have more than 20 years' experience.

$30,000 - $72,056

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$9.59 - $19.93

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25K$50K$75K
Salary
$30,000 - $72,056  
   
Bonus
$0.00 - $10,480  
Commission
$0.00 - $6,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,967 - $70,415  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 104
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$9.59 - $19.93  
   
Overtime
$0.00 - $27.75  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $10,480  
   
Commission
$0.00 - $6,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,967 - $70,415  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 35
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Job Description for Customer Service Manager, Web/Internet Service

The rise of the internet has changed the modern world in many ways, and an online presence has become nearly essential for large businesses. However, not everyone has exceptional knowledge of, and experience with, the internet and computer technology in general, and this highlights the important role played by customer service managers of web/internet services.

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Customer Service Manager, Web/Internet Service Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

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Popular Skills for Customer Service Manager, Web/Internet Service

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Experience Affects Customer Service Manager, Web/Internet Service Salaries

Experienced
up arrow 32%

Mid-Career
up arrow 7%

National Average
$44,000


Skills That Affect Customer Service Manager, Web/Internet Service Salaries


Customer Relationship Management (CRM)
up arrow 5%

National Average
$44,000

Microsoft Office
up arrow 5%

Microsoft Excel
up arrow 5%

Windows Operating System General Use
up arrow 6%

HTML
up arrow 6%

Microsoft Word
up arrow 13%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 42 votes.

Gender

Female
56 %
Male
44 %

Years of Experience

Less than 1 year
1%
1-4 years
49%
5-9 years
33%
10-19 years
12%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 71% dental benefits Dental: 60%
vision benefits Vision: 43% employee benefits None: 24%
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