Customer Service Manager, Web/Internet Service Salary

The average salary for a Customer Service Manager, Web/Internet Service is $47,051 per year. Experience has a moderate effect on pay for this job. People in this job generally don't have more than 20 years' experience.

$29,592 - $71,678
(Median)
$30K
$47K
$72K
MEDIAN: $47,051
10%
50%
90%

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$9.50 - $20.00
(Median)
$9
$13
$20
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Salary
$29,592 - $71,678  
   
Bonus
$0.00 - $10,365  
Commission
$0.00 - $14,899  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,712 - $70,353  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 106
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$9.50 - $20.00  
   
Overtime
$0.00 - $27.75  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $10,365  
   
Commission
$0.00 - $14,899  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,712 - $70,353  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 34
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Job Description for Customer Service Manager, Web/Internet Service

The rise of the internet has changed the modern world in many ways, and an online presence has become nearly essential for large businesses. However, not everyone has exceptional knowledge of, and experience with, the internet and computer technology in general, and this highlights the important role played by customer service managers of web/internet services.

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Customer Service Manager, Web/Internet Service Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

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Popular Skills for Customer Service Manager, Web/Internet Service

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Experience Affects Customer Service Manager, Web/Internet Service Salaries

Experienced
up arrow 27%

Mid-Career
up arrow 8%

National Average
$44,000


Skills That Affect Customer Service Manager, Web/Internet Service Salaries


Customer Relationship Management (CRM)
up arrow 5%

National Average
$44,000

Microsoft Excel
up arrow 5%

Microsoft Office
up arrow 6%

Windows Operating System General Use
up arrow 6%

HTML
up arrow 6%

Microsoft Word
up arrow 13%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 42 votes.

Gender

Female
55 %
Male
45 %

Years of Experience

Less than 1 year
1%
1-4 years
49%
5-9 years
33%
10-19 years
13%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 72% dental benefits Dental: 61%
vision benefits Vision: 43% employee benefits None: 23%
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