Job: Customer Service Manager (United States)

No associate should be surprised when it comes to their end of year review.

As long as both the associate and manager are doing their part. You should be receiving regular periodic performance assessments. Including a mid year review for a detailed performance discussion.

At each meeting be prepared and engage in a fact based discussion. Each session should answer questions related to your performance as outlined in your annual performance objectives with written feedback.

"No raise due to budget concerns", this is a cop out answer and wrong. Budgets are just that, planned expenses. However, if this answer is provided, it fair to ask how that can happen? or Seek your next step options outside your manager. Many times it’s not if there was not enough money, it a matter of how those moneys were allocated.

Also evaluate your current salary to your department's market reference point (MRP) as this to can be taken into account. This becomes next assessment factor if performance ratings for associates are the same.

EXAMPLE:

Below is a simplistic look at a 10 associate department but represents the basic idea and order which raises could be assessed. Performance first then MRP, see that 2 associates may not be considered.

(APO) 1 to 5 rating with 5 being best.

LOW: 28,000

MRP: 30,000

HIGH:42,000

Connie current salary is 30,000 and rated 5 on 1-5 scale.

Eddie current salary is 29,000 and rated 4 on 1-5 scale.

Juanita current salary is 31,000 and rated 4 on 1-5 scale.

John current salary is 29,000 and rated 3 on 1-5 scale.

Betty current salary is 41,000 and rated 3 on 1-5 scale.

Not eligible due to poor performance:

Janice current salary is 41,000 and rated 2 on 1-5 scale.

Ralph current salary is 28,000 and rated 2 on 1-5 scale.

So bottom line:

Know, live and breath your annual performance expectations.

If not provided, ask for periodic written performance evaluations.

Keep in mind your salary in relationship to dept. MRP.

If you still feel your review and associated compensation is improper express your concerns and use your company policies or contact HR.

I was not consider for any type of raise. I requested an increased but my supervisor felt that there was no money in budget to approve my reqeust. But there was money in the budget to send a person from my department to Vegas for 5 days for training. Her and her entire family. Guess that told me where I stood, even though I put in over 60 hours a week.